Product Overview
The Kool-It KGM-23 is a one-section glass door merchandiser designed for commercial use, offering 20.9 cubic feet of storage capacity. It features high-density polyurethane insulation, a durable black baked enamel steel exterior, and a white baked enamel steel interior. The unit is equipped with double-paned, self-closing locking glass doors, five adjustable polyethylene-coated wire shelves, and LED interior lighting for optimal product display. It maintains temperatures between 33°F and 41°F with positive forced air movement and includes a digital temperature display with electronic thermostatic control.

Image: Front view of the Kool-It KGM-23 commercial glass door merchandiser, showcasing its single glass door, black exterior, and interior shelving.
Key Features:
- Heavy-Duty Construction: Black baked enamel steel exterior and white baked enamel steel interior for durability.
- Ample Capacity: 20.9 cubic feet of storage.
- Precise Temperature Control: Maintains 33°F to 41°F with digital display and electronic thermostat.
- Optimized Air Flow: Positive forced air movement throughout the cabinet for consistent cooling.
- Display Features: Double-paned, self-closing locking glass doors, adjustable shelves, and LED interior lighting.
- Environmentally Friendly: Uses R290 refrigerant and CFC-free polyurethane insulation.
Safety Information
Always read and understand all safety instructions before operating this appliance. Failure to follow these instructions could result in serious injury or property damage.
- Ensure the unit is properly grounded.
- Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
- Keep ventilation openings in the appliance enclosure or in the built-in structure clear of obstruction.
- Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
- Do not damage the refrigerant circuit.
- Only qualified service personnel should perform repairs.
Setup and Installation
Proper setup is crucial for the optimal performance and longevity of your Kool-It KGM-23 merchandiser.
- Unpacking: Carefully remove all packaging materials. Inspect the unit for any shipping damage. Report any damage immediately to the carrier and supplier.
- Placement:
- Place the merchandiser on a strong, level surface capable of supporting its weight when fully loaded.
- Ensure adequate ventilation around the unit. Maintain a minimum of 4 inches (10 cm) clearance from walls or other obstructions on all sides (back, sides, and top) to allow for proper airflow to the condenser.
- Avoid direct sunlight or proximity to heat-generating appliances (ovens, stoves) to prevent increased energy consumption and reduced cooling efficiency.
- Leveling: Use the adjustable casters to ensure the unit is perfectly level. A level unit ensures proper door sealing and efficient operation.
- Electrical Connection:
- Connect the unit to a dedicated 115V, 60Hz, single-phase grounded electrical outlet.
- Do not use extension cords or adapter plugs.
- Ensure the electrical supply matches the requirements specified on the unit's data plate.
- Initial Startup: After placement and connection, allow the unit to stand for at least 2 hours before plugging it in. This allows refrigerants and oils to settle. Once plugged in, allow the unit to run empty for several hours (e.g., 4-6 hours) to reach its operating temperature before loading products.
- Shelf Installation: Install the five adjustable polyethylene-coated wire shelves as desired. Ensure shelves are securely seated on their supports.

Image: Diagram showing the dimensions of the Kool-It KGM-23 merchandiser: 80.9 inches height, 27.6 inches width, and 31.1 inches depth.
Operating Instructions
The Kool-It KGM-23 is designed for user-friendly operation with its digital controls.
- Power On/Off: The unit powers on automatically when plugged into a live outlet. To turn off, unplug the unit.
- Temperature Control:
- The digital temperature display shows the current internal temperature.
- To adjust the set temperature (factory set between 33°F and 41°F), refer to the specific instructions for the electronic thermostat controller, typically involving pressing a "SET" button and using arrow keys to adjust.
- Allow time for the unit to stabilize at the new temperature setting.
- Loading Products:
- Load products evenly on the shelves. Do not block the internal air vents, as this will impede airflow and cooling efficiency.
- Avoid overloading the shelves beyond their weight capacity.
- Ensure products do not touch the glass door, which can affect insulation and temperature.
- Door Operation: The glass doors are self-closing. Ensure they close completely after each opening to maintain internal temperature and energy efficiency. The magnetic gasket provides a tight seal.
- Interior Lighting: The LED interior lighting can typically be controlled via a switch, often located near the top of the cabinet or on the control panel.
Maintenance
Regular maintenance ensures the efficient and long-lasting operation of your merchandiser.
- Cleaning the Interior:
- Disconnect the unit from power before cleaning.
- Remove all products and shelves.
- Clean the interior surfaces with a mild detergent and warm water. Rinse thoroughly with clean water and dry with a soft cloth.
- Do not use abrasive cleaners, steel wool, or harsh chemicals, as they can damage surfaces.
- Cleaning the Exterior: Wipe down the exterior surfaces with a soft cloth dampened with mild soap and water. Dry thoroughly.
- Condenser Coil Cleaning:
- The condenser coil, typically located at the bottom rear of the unit, should be cleaned regularly (monthly or quarterly, depending on environment) to ensure efficient cooling.
- Disconnect power. Use a stiff brush or vacuum cleaner with a brush attachment to remove dust and debris from the condenser fins.
- Caution: Do not bend the condenser fins.
- Door Gasket Inspection: Regularly inspect the magnetic door gaskets for cracks, tears, or signs of wear. A damaged gasket can lead to air leaks, increased energy consumption, and poor cooling. Replace damaged gaskets promptly.
- Drain Pan Cleaning: Check and clean the drain pan (if accessible) periodically to prevent water overflow and odors.
Troubleshooting
Before contacting service, review these common issues and their solutions.
| Problem | Possible Cause | Solution |
|---|---|---|
| Unit not cooling |
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| Excessive noise |
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| Water on floor (leaking) |
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| Door not sealing properly |
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If problems persist after attempting these solutions, contact qualified service personnel.
Specifications
| Attribute | Detail |
|---|---|
| Brand | Kool-It |
| Model Number | KGM-23 |
| Capacity | 20.9 Cubic Feet |
| Product Dimensions (D x W x H) | 31.1"D x 27.6"W x 80.9"H |
| Weight | 269 Pounds |
| Voltage | 115 Volts |
| Temperature Range | 33°F - 41°F (0.5°C - 5°C) |
| Refrigerant | R290 (Environment friendly) |
| Defrost System | Automatic |
| Number of Doors | 1 (Glass Swing Door) |
| Interior Finish | White Baked Enamel Steel |
| Exterior Finish | Black Baked Enamel Steel |
| Shelves | 5, Adjustable, Polyethylene Coated Wire |
| Special Features | Compact, Digital Temperature Control, LED Interior Lighting, Self-closing Door, Locking Door |
| Certifications | ETL approved, Conforms to NSF 7 standards |
Warranty and Support
Warranty information for the Kool-It KGM-23 merchandiser is typically provided with the purchase documentation. Please refer to the warranty card or contact your authorized dealer for specific terms and conditions.
For technical support, parts, or service inquiries, please contact Kool-It customer service or an authorized service provider. Contact details can usually be found on the manufacturer's official website or in your product documentation.
When contacting support, please have your model number (KGM-23) and serial number ready to expedite assistance.





