1. Introduction
The Ooma Telo is a Voice over Internet Protocol (VoIP) device designed to provide affordable home phone service using your high-speed internet connection. It offers crystal-clear nationwide calling, advanced features, and the convenience of a traditional landline without the high costs.
Image: Top view of the Ooma Telo device, showcasing its sleek design and control buttons.
2. What's in the Box
Your Ooma Telo package should contain the following items:
- Ooma Telo Base Station
- Ethernet Cable
- AC Power Adapter
- Quick Start Guide
Image: Diagram illustrating the Ooma Telo setup, connecting to a modem/router and a phone handset.
3. Setup Instructions
Follow these steps to set up your Ooma Telo device:
- Activate Your Ooma Telo: Visit ooma.com/activate or use the Ooma Setup mobile app to activate your device and choose a phone number.
- Connect to Your Internet:
- Connect one end of the provided Ethernet cable to the "INTERNET" port on your Ooma Telo.
- Connect the other end of the Ethernet cable to an open Ethernet port on your modem or router.
- Connect Your Phone: Plug your existing home phone into the "PHONE" port on the Ooma Telo using a standard phone cable.
- Power On: Connect the AC power adapter to the "POWER" port on the Ooma Telo and then plug it into a wall outlet. The Ooma logo will illuminate blue when the device is ready.
- Make Your First Call: Once the Ooma logo is solid blue, pick up your phone and dial a number to confirm the service is active.
Video: An overview of the Ooma Telo, highlighting its features and simple setup process. This video demonstrates how to connect the device to your internet and phone.
4. Operating Instructions
4.1 Making Calls
To make a call, simply pick up your connected phone and dial the number as you normally would. Ooma Telo provides crystal-clear voice quality over your internet connection.
4.2 Receiving Calls
When your phone rings, pick up the handset to answer. Caller ID information will be displayed on your phone if supported.
4.3 Voicemail
The Ooma Telo includes a voicemail service. To access your voicemail, press the Play button on the Telo device or dial *99 from your connected phone. You can also access voicemail online via your My Ooma account or through the mobile app.
Image: Screenshot of the Ooma mobile app displaying the voicemail interface, allowing users to manage messages on the go.
4.4 Call Waiting & Caller ID
These standard features are included. Call Waiting allows you to receive a second call while on the phone, and Caller ID displays the incoming caller's information.
4.5 Ooma Mobile App
Download the free Ooma mobile app for iOS or Android devices to take your Ooma service on the go. Make and receive calls, check voicemail, and manage your account from your smartphone.
Image: The Ooma Home Phone Mobile App icon, representing the mobile application for managing your Ooma service.
5. Ooma Premier Service (Optional)
Upgrade to Ooma Premier for enhanced features, including:
- Robocall Blocking: Advanced features to block unwanted telemarketers and scam calls.
- Free Calls to Canada and Mexico: Unlimited calling to these regions.
- Instant Second Line: Make or receive a second call simultaneously.
- Voicemail-to-Email: Receive audio files of your voicemails in your email inbox.
- Enhanced Caller ID: More detailed caller information.
Video: A comparison between traditional landline services and Ooma, highlighting Ooma's call blocking feature and unlimited nationwide calls.
6. Maintenance
To ensure optimal performance and longevity of your Ooma Telo:
- Keep the device in a cool, dry place, away from direct sunlight and heat sources.
- Clean the device with a soft, dry cloth. Do not use liquid cleaners or aerosols.
- Ensure proper ventilation around the device to prevent overheating.
7. Troubleshooting
If you encounter issues with your Ooma Telo, try the following solutions:
| Problem | Solution |
|---|---|
| No dial tone |
|
| Poor voice quality |
|
| Cannot make or receive calls |
|
8. Specifications
- Model: Ooma Telo
- Dimensions: 8.9 x 3 x 8.3 inches
- Item Weight: 1.2 pounds
- Connectivity: Ethernet (for internet connection), RJ11 (for phone connection)
- Power Source: AC adapter
- Features: Voicemail, Caller ID, Call Waiting, 911 calling with text alerts, Mobile App integration.
9. Warranty and Support
For detailed warranty information and technical support, please visit the official Ooma website or refer to the documentation included with your product. You can also find FAQs and community forums for assistance.
Ooma Website: www.ooma.com
Customer Service: 1-866-747-6887
