Introduction
This manual provides essential information for the setup, operation, and maintenance of your Edgewater Networks EdgeMarc 4550 Network Gateway. The EdgeMarc 4550 is an enterprise session border controller designed for small to medium enterprise deployments, supporting various applications including hosted VoIP, SIP trunking, and enterprise video over IP.
Please read this manual thoroughly before operating the device to ensure proper functionality and to maximize its capabilities.
Product Overview
Figure 1: Front view of the Edgewater Networks EdgeMarc 4550 Network Gateway. This image shows the compact, rectangular device with two indicator lights on the front panel.
The EdgeMarc 4550 series functions as a flexible, application-ready enterprise session border controller. It can be initially deployed as a WAN access router and expanded for applications such as hosted VoIP, SIP trunking, and enterprise video over IP. It features 4 routed RJ45 LAN ports, 1 WAN port, and 2 USB ports.
Setup Instructions
1. Unpacking and Inspection
- Carefully remove the EdgeMarc 4550 from its packaging.
- Verify that all components are present and undamaged. Contact your vendor immediately if any items are missing or damaged.
2. Connecting the Device
- Power Connection: Connect the provided power adapter to the device's power input and then to a suitable power outlet.
- WAN Connection: Connect your internet service provider's cable (e.g., from a modem) to the WAN port on the EdgeMarc 4550.
- LAN Connections: Connect your local network devices (e.g., computers, switches) to the RJ45 LAN ports.
- USB Ports: If applicable, connect USB devices to the available USB ports.
3. Initial Power On
Once all connections are secure, power on the device. Observe the indicator lights on the front panel. Refer to the "Indicator Lights" section for their meaning.
Operating Instructions
Basic Functionality
The EdgeMarc 4550 operates as a network gateway and session border controller. Its primary functions include managing VoIP calls, ensuring network security, and optimizing traffic flow.
- VoIP Call Management: Supports up to 70 concurrent VoIP calls (base model, expandable up to 90 with license).
- Network Routing: Routes traffic between the WAN and LAN ports.
- Security: Provides stateful packet inspection firewall and VoIP protocol aware NAT/firewall.
Configuration Access
Access the device's configuration interface via a web browser using its assigned IP address. Consult your network administrator or the device's default IP address documentation for access details. Management options include SNMP, telnet, SSH, HTTP, HTTPS, and RADIUS.
Key Features
- SIP, H.323 support
- Protocol mediation for device interoperability
- VoIP survivability
- Voice call quality monitoring, Mean Opinion Score (MOS) prediction
- Detailed network quality statistics (jitter, latency, etc.)
- VoIP and Video over IP prioritization
- Traffic shaping, Diffserv, Policing, Call Admission Control (CAC)
- Stateful packet inspection firewall
- VoIP protocol aware NAT/firewall
- TLS client for EdgeProtect connections
- NAT/PAT
- Standards-based management: SNMP, telnet, SSH, HTTP, HTTPS, RADIUS
- Syslog external and local reporting
- PING, traceroute, TCPdump utilities
- Edgewater EdgeView Plug & Dial compatible
- Supports up to 90 concurrent VoIP calls (with license upgrades)
Maintenance
- Firmware Updates: Regularly check for and apply firmware updates to ensure optimal performance and security. Refer to the Edgewater Networks support website for the latest firmware.
- Physical Cleaning: Keep the device free from dust and debris. Use a soft, dry cloth for cleaning. Do not use liquid cleaners.
- Environmental Conditions: Ensure the device is operated within recommended temperature and humidity ranges to prevent overheating or damage.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No Power | Power cable disconnected; Power outlet faulty. | Check power cable connection; Try a different power outlet. |
| No Network Connectivity | Ethernet cables loose; Incorrect network configuration. | Ensure all Ethernet cables are securely connected; Verify network settings. |
| VoIP Call Issues | Network congestion; Incorrect SIP/H.323 configuration. | Check network bandwidth; Review VoIP configuration settings. |
For more advanced troubleshooting, refer to the official Edgewater Networks support documentation or contact technical support.
Specifications
| Feature | Detail |
|---|---|
| Model Number | 4550-001 |
| Concurrent VoIP Calls | Up to 70 (base), expandable to 90 |
| LAN Ports | 4 x Routed RJ45 |
| WAN Ports | 1 |
| USB Ports | 2 |
| Dimensions (L x W x H) | 13.39 x 12.17 x 3.03 inches |
| Item Weight | 4.13 pounds |
| Connectivity Technology | Ethernet |
| Operating System | Proprietary EDGEWATER Inc Operating System |
Support and Warranty
For technical assistance, additional documentation, or warranty information, please visit the official Edgewater Networks support website or contact your authorized reseller.
Online Resources: Edgewater Networks Support
Product warranty details are typically provided at the time of purchase or can be found on the manufacturer's website.