Allnet ALL-VPN20 Dual WAN VPN Firewall Router

1. Introduction

This manual provides essential information for the installation, configuration, and operation of your Allnet ALL-VPN20 Dual WAN VPN Firewall Router. Please read this manual thoroughly before using the device to ensure proper setup and optimal performance. This device is designed to provide secure and reliable network connectivity for home and small office environments.

2. Product Overview

Figure 1: Front view of the Allnet ALL-VPN20 Dual WAN VPN Firewall Router. The image displays the router's front panel with LED indicators for WAN2/DMZ, WAN1, LAN4, LAN3, LAN2, LAN1, DIAG, and Power. The model name "ALL-VPN20" and "VPN DUAL-WAN Router" are also visible on the blue panel.

Front Panel Indicators

• WAN2/DMZ LED: Indicates activity or status of the second WAN port or DMZ function.
• WAN1 LED: Indicates activity or status of the primary WAN port.
• LAN1-LAN4 LEDs: Indicate activity or status for each of the four Local Area Network ports.
• DIAG LED: Indicates diagnostic status. Refer to troubleshooting for specific patterns.
• Power LED: Indicates the device is powered on.

3. Features

• Dual WAN Construction: Supports two Wide Area Network connections for load balancing or failover.
• IPSec VPN Protocol Support: Enables secure Virtual Private Network connections using IPSec.
• PPTP Protocol Support: Supports up to 10 PPTP (Point-to-Point Tunneling Protocol) connections.
• Network Capacity: Capable of supporting network connections for up to 50 personal computers.
• Integrated Firewall: Provides network security against unauthorized access.
• MIPS64 Processor: Equipped with a MIPS64 processor for efficient performance.

4. Specifications

5. Setup

1. Unpack the Device: Carefully remove the router and all accessories from the packaging.
2. Connect Power: Connect the provided power adapter to the router's power input port and then plug it into an electrical outlet. The Power LED should illuminate.
3. Connect WAN (Internet) Ports:
   • Connect your primary internet modem to the WAN1 port using an Ethernet cable.
   • If using a second internet connection, connect its modem to the WAN2/DMZ port.
4. Connect LAN (Local Network) Devices: Connect your computers, switches, or other network devices to the LAN1 through LAN4 ports using Ethernet cables.
5. Access Configuration Interface:
   • Open a web browser on a computer connected to a LAN port.
   • Enter the default IP address of the router (typically 192.168.1.1 or 192.168.0.1, refer to the sticker on the device or accompanying quick start guide for the exact address).
   • Log in using the default username and password (commonly admin/admin or admin/password). Change these credentials immediately after initial login for security.
6. Initial Configuration: Follow the on-screen wizard or manual settings to configure your internet connection (WAN settings), local network (LAN settings), and any desired VPN or firewall rules.

6. Operating Instructions

6.1. Dual WAN Configuration

The ALL-VPN20 supports dual WAN functionality for enhanced reliability and bandwidth. You can configure it for:

• Load Balancing: Distributes network traffic across both WAN connections to maximize throughput.
• Failover: Automatically switches to the secondary WAN connection if the primary one fails, ensuring continuous internet access.

Access the router's web interface, navigate to the "WAN Settings" or "Network" section, and configure the desired mode for WAN1 and WAN2/DMZ ports.

6.2. VPN Setup (IPSec/PPTP)

The router supports both IPSec and PPTP VPN protocols for secure remote access or site-to-site connections.

• IPSec VPN: For secure site-to-site or client-to-site connections. Configure VPN tunnels by specifying local and remote network parameters, authentication methods (e.g., pre-shared key), and encryption settings in the "VPN" or "Security" section of the web interface.
• PPTP VPN: Supports up to 10 PPTP connections. This is typically used for remote client access. Configure PPTP server settings, including IP address pool for clients and user authentication, within the "VPN" section.

Ensure proper firewall rules are in place to allow VPN traffic.

6.3. Firewall Configuration

The integrated firewall protects your network from external threats. Access the "Firewall" or "Security" section in the web interface to:

• Define access rules (e.g., port forwarding, port triggering).
• Configure DMZ (Demilitarized Zone) for specific devices.
• Set up content filtering or parental controls if available.

Exercise caution when modifying firewall rules, as incorrect settings can compromise network security or connectivity.

7. Maintenance

• Firmware Updates: Regularly check the Allnet support website for firmware updates. Updating firmware can improve performance, add new features, and address security vulnerabilities. Follow the manufacturer's instructions carefully when performing updates.
• Regular Reboots: Periodically rebooting the router (e.g., once a month) can help clear temporary issues and maintain optimal performance.
• Physical Cleaning: Keep the router in a well-ventilated area. Dust accumulation can lead to overheating. Gently clean the vents and exterior with a soft, dry cloth.
• Backup Configuration: Regularly back up your router's configuration settings through the web interface. This allows for quick restoration in case of a factory reset or device replacement.
• Password Security: Ensure strong, unique passwords are used for the router's administrative interface and any Wi-Fi networks (if applicable). Change passwords periodically.

8. Troubleshooting

8.1. No Internet Connection

• Check Cables: Ensure all Ethernet cables are securely connected to the WAN and LAN ports.
• Modem Status: Verify that your internet modem is working correctly and has an active internet connection.
• Router LEDs: Check the WAN LEDs on the router. If they are off or blinking erratically, there might be an issue with the connection to the modem or ISP.
• Reboot Devices: Power cycle your modem, then the router, and then your computer. Wait a few minutes after each device powers on.
• Configuration: Access the router's web interface and verify WAN settings (e.g., IP address, DNS servers) are correctly configured according to your ISP's requirements.

8.2. Cannot Access Router Web Interface

• IP Address: Ensure you are using the correct IP address for the router (e.g., 192.168.1.1).
• Network Connection: Confirm your computer is connected to one of the router's LAN ports.
• IP Settings: Check your computer's network adapter settings to ensure it's set to obtain an IP address automatically (DHCP).
• Firewall/Antivirus: Temporarily disable any software firewalls or antivirus programs on your computer that might be blocking access.
• Factory Reset: As a last resort, perform a factory reset (refer to the device's physical reset button or specific instructions). Warning: This will erase all custom configurations.

8.3. VPN Connection Issues

• Configuration Mismatch: Verify that VPN settings (IPSec or PPTP) on both the router and the client device match exactly. This includes IP addresses, keys, and encryption protocols.
• Firewall Rules: Ensure that the router's firewall is configured to allow VPN traffic (e.g., UDP 500 for IKE, ESP protocol for IPSec; TCP 1723 and GRE protocol 47 for PPTP).
• Internet Connectivity: Confirm that both ends of the VPN connection have active internet access.

9. Warranty and Support

For specific warranty information, please refer to the documentation provided with your purchase or contact your reseller. Allnet typically provides support through their official website, which may include FAQs, knowledge bases, and contact information for technical assistance.

It is recommended to register your product with Allnet, if applicable, to receive updates and support notifications.