Microsoft MGC-00017

Microsoft Wireless Mouse 5000 User Manual

Model: MGC-00017

Introduction

Welcome to the user manual for your new Microsoft Wireless Mouse 5000. This guide provides essential information for setting up, operating, maintaining, and troubleshooting your device. The Microsoft Wireless Mouse 5000 features revolutionary BlueTrack Technology, allowing it to work on a wider variety of surfaces compared to traditional optical or laser mice. Its comfortable design and reliable wireless connection make it an ideal peripheral for everyday use.

Product Features

  • BlueTrack Technology: Works on more surfaces than optical or laser mice, including granite, carpet, and wood.
  • Comfort for Either Hand: Symmetrical design with unique rubber grips for control and cushioning.
  • Snap-in Transceiver: Convenient storage for the USB receiver, which also automatically turns the mouse on/off.
  • Reliable Wireless: Microsoft 2.4 GHz wireless connection with up to a 30-foot range.
  • 8-Month Battery Life: Extended battery life with an LED battery status indicator.
  • Programmable Buttons: Each button, including the scroll wheel and its click function, can be programmed for various functions.

Package Contents

Your Microsoft Wireless Mouse 5000 package should contain the following items:

  • Microsoft Wireless Mouse 5000
  • USB Wireless Transceiver
  • 2 AA Alkaline Batteries (included)
  • Quick Start Guide (this manual serves as a comprehensive guide)

Setup

System Requirements

  • Operating System: Windows 7, Windows Vista, Windows XP (excluding Windows XP 64-bit)
  • Hard Drive Space: 100 MB available
  • USB Port

Installing Batteries

  1. Locate the battery compartment on the underside of the mouse.
  2. Open the battery compartment cover.
  3. Insert the two AA alkaline batteries, ensuring correct polarity (+ and -).
  4. Close the battery compartment cover securely.
Microsoft Wireless Mouse 5000, top view

Image: Top view of the Microsoft Wireless Mouse 5000, showing its ergonomic design and scroll wheel. The mouse is black with a silver scroll wheel and a subtle Microsoft logo.

Connecting the Wireless Transceiver

  1. Locate the USB wireless transceiver. It may be stored in a slot on the underside of the mouse.
  2. Plug the USB transceiver into an available USB port on your computer.
  3. Your computer should automatically detect and install the necessary drivers. This may take a few moments.
  4. Once the drivers are installed, the mouse should be ready for use.

Note: The snap-in transceiver feature automatically turns the mouse on when removed from its storage slot and off when re-inserted, helping to conserve battery life.

Operating the Mouse

Basic Functions

  • Left Click: Primary selection and activation.
  • Right Click: Opens context menus.
  • Scroll Wheel: Scrolls documents and web pages vertically. Pressing the wheel down often acts as a middle click, which can be programmed.
  • Side Buttons: The mouse features side buttons, typically for "back" and "forward" navigation in web browsers or file explorers. These can be customized.

BlueTrack Technology

BlueTrack Technology allows the mouse to track on a wide variety of surfaces that traditional optical or laser mice may struggle with. This includes reflective surfaces, carpet, and rough wood. For optimal performance, avoid using the mouse on clear glass or mirrored surfaces.

Customizing Mouse Settings

To customize button functions, pointer speed, and other settings, you can use the mouse settings available in your operating system's Control Panel (Windows) or System Preferences (macOS). For advanced customization and to unlock the full potential of programmable buttons, it is recommended to install the Microsoft Mouse and Keyboard Center software, available for download from the official Microsoft support website.

Maintenance

Cleaning the Mouse

  • Use a soft, lint-free cloth slightly dampened with water or a mild cleaning solution.
  • Wipe the surface of the mouse gently.
  • Avoid getting moisture into any openings or crevices.
  • Do not use abrasive cleaners, alcohol, or solvents.

Battery Replacement

The LED battery status indicator will alert you when the batteries are low and require replacement. Follow the steps in the "Installing Batteries" section to replace the two AA batteries. Dispose of old batteries responsibly according to local regulations.

Expected Battery Life: Up to 8 months with typical usage.

Troubleshooting

ProblemPossible CauseSolution
Mouse not responding
  • Low or dead batteries
  • Transceiver not properly connected
  • Out of range
  • Interference
  • Replace batteries.
  • Ensure transceiver is fully inserted into a USB port. Try a different USB port.
  • Move mouse closer to the transceiver (within 30 feet).
  • Move other wireless devices away from the mouse/transceiver.
Erratic pointer movement
  • Unsuitable surface
  • Dust/debris on sensor
  • Software/driver issue
  • Use on a non-reflective, opaque surface.
  • Clean the optical sensor on the underside of the mouse.
  • Reinstall mouse drivers or update them from Microsoft's website.
Buttons not working
  • Software/driver issue
  • Hardware malfunction
  • Ensure Microsoft Mouse and Keyboard Center software is installed and configured correctly.
  • Test on another computer to rule out hardware issue.

Specifications

FeatureDetail
Model NumberMGC-00017
BrandMicrosoft
Connectivity2.4 GHz Wireless (USB Transceiver)
Tracking TechnologyBlueTrack Technology (Optical, Laser)
Power Source2 x AA Alkaline Batteries
Battery LifeUp to 8 months
Dimensions (LxWxH)4.59 x 2.77 x 1.66 inches
Weight5.4 ounces
ColorBlack
Operating Systems SupportedWindows 7, Windows Vista, Windows XP (excluding 64-bit)

Warranty Information

The Microsoft Wireless Mouse 5000 comes with a FIVE year warranty. For detailed warranty terms and conditions, please refer to the warranty card included with your product or visit the official Microsoft support website. Keep your proof of purchase for warranty claims.

Support and Contact

For further assistance, technical support, or to download the latest drivers and software for your Microsoft Wireless Mouse 5000, please visit the official Microsoft Support website:

Microsoft Support Website

You can also find additional resources and community forums on the Microsoft website.

© 2025 Microsoft Corporation. All rights reserved.

Microsoft and BlueTrack are trademarks of the Microsoft group of companies.

Ask a question about this manual

Ask about setup, troubleshooting, compatibility, parts, safety, or missing instructions. Manuals+ will review the question and use this page’s manual context to help answer it.

After a successful submission, we securely hash the supplied account or form email before sending it to Microsoft Advertising for conversion attribution. Privacy details.