1. Introduction
This manual provides essential information for the safe and efficient operation, installation, and maintenance of your PONTEC 50855 PondoMax Eco 5000 Filter Pump. Please read this manual thoroughly before using the product and keep it for future reference.
The Pontec PondoMax Eco 5000 is a filter and stream pump designed for pond applications. It functions as a cascade filter and is engineered for low energy consumption. It is ideal for pumping coarse dirt particles up to 8 mm in size.
2. Safety Information
Always observe the following safety precautions to prevent injury and damage to the product:
- Ensure the power supply matches the specifications on the product label.
- Do not operate the pump if the power cable or plug is damaged.
- Always disconnect the pump from the power supply before performing any maintenance or cleaning.
- Do not lift or carry the pump by its power cable.
- The pump is designed for use in water. Do not operate it dry.
- Keep children and pets away from the pump during operation.
- Ensure proper grounding for electrical safety.
- The pump includes integrated thermal protection against overheating.
3. Setup and Installation
Follow these steps for proper installation of your PondoMax Eco 5000 pump:
- Unpacking: Carefully remove the pump and all accessories from the packaging. Verify all components are present: pump unit, stepped hose socket (3/4", 1", 1 1/4", 1 1/2"), and 10m electrical cable.
- Hose Connection: Attach the appropriate stepped hose socket to the pump's outlet. Secure it firmly to prevent leaks. Connect your desired hose (not included) to the stepped hose socket. The pump supports flexible hose connections for 1 inch (25 mm), 1.25 inch (32 mm), and 1.5 inch (38 mm) hoses.
- Placement: Place the pump in the deepest part of your pond or water feature, ensuring it is fully submerged. The pump is designed to handle coarse dirt particles up to 8 mm, making it suitable for placement directly on the pond bed.
- Cable Routing: Route the 10-meter electrical cable safely to a grounded power outlet. Ensure the cable is not pinched or damaged.
- Power Connection: Once the pump is correctly positioned and connected to the hose, plug the power cable into a suitable 220-240 V / 50 Hz grounded electrical outlet.

Figure 3.1: The PONTEC 50855 PondoMax Eco 5000 Filter Pump with its hose connection.

Figure 3.2: The pump positioned on a wooden deck next to a pond, illustrating typical placement.

Figure 3.3: An illustrative diagram demonstrating the typical setup of a pond pump for filtration and creating a stream or waterfall. The pump is submerged at the bottom of the pond, drawing water and pumping it to a filter or higher point for a cascade.
4. Operating Instructions
The PondoMax Eco 5000 pump is designed for continuous operation in pond environments. Once properly installed and connected to power, it will begin to circulate water.
- Initial Start-up: After connecting to power, the pump will start automatically. Ensure water is flowing through the connected hose to your filter or stream feature.
- Flow Rate: The pump has a maximum transport capacity of 5000 liters per hour (l/h) and a maximum pressure (head) of 2.6 meters, suitable for supplying streams and waterfalls.
- Continuous Operation: This pump is built for continuous use. Monitor the water flow regularly to ensure optimal performance.
Video 4.1: An overview of the PONTEC 50855 PondoMax Eco 5000 Filter Pump, showcasing its design and features. This video provides a visual guide to the product's appearance and key components.
5. Maintenance
Regular maintenance ensures the longevity and efficient operation of your pump.
- Disconnect Power: Always unplug the pump from the electrical outlet before any maintenance.
- Cleaning the Impeller: The pump is designed to handle coarse dirt, but regular cleaning of the impeller chamber is recommended, especially if flow rate decreases.
- Remove the pump from the pond.
- Carefully open the pump housing (refer to product diagrams if available for specific opening points).
- Clean the impeller and its chamber of any accumulated debris, algae, or sediment. Use a soft brush and clean water.
- Reassemble the pump, ensuring all parts are securely fitted.
- Hose and Connection Check: Periodically inspect the hose and connections for blockages, kinks, or damage. Clear any obstructions.
- Winter Storage: During freezing temperatures, remove the pump from the pond. Clean it thoroughly and store it in a frost-free location, fully submerged in water or kept moist to prevent seals from drying out.
Video 5.1: A product summary video for the PONTEC 50855 PondoMax Eco 5000 Filter Pump. This video may contain visual instructions or demonstrations relevant to the pump's use and care.
6. Troubleshooting
If you encounter issues with your pump, refer to the following table for common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Pump does not start. | No power supply; Thermal protection activated; Impeller jammed. | Check power connection and outlet; Disconnect power, wait for pump to cool, then reconnect; Disconnect power, clean impeller chamber. |
| Reduced water flow. | Clogged intake or hose; Impeller dirty; Pump not fully submerged. | Clean intake screen and hose; Clean impeller; Ensure pump is fully submerged in water. |
| Pump is noisy. | Debris in impeller; Pump not stable. | Clean impeller; Ensure pump is placed on a stable, flat surface. |
If the problem persists after attempting these solutions, please contact customer support.
7. Technical Specifications
| Feature | Specification |
|---|---|
| Model | 50855 |
| Brand | Pontec |
| Max Flow Rate | 5000 Liters per hour (l/h) |
| Max Head (Lift Height) | 2.6 Meters |
| Rated Voltage | 220-240 V / 50 Hz |
| Power Consumption | 60 Watts |
| Cable Length | 10 Meters |
| Dimensions (L x W x H) | 28 x 15 x 23.5 cm |
| Weight | 3.39 Kilograms |
| Max Particle Size | 8 mm |
| Material | Plastic |
| Color | Black |
8. Warranty and Support
Your PONTEC 50855 PondoMax Eco 5000 Filter Pump comes with a manufacturer's warranty of 3 years. Spare parts are available for 5 years.
For warranty claims, technical support, or further assistance, please contact Pontec customer service or your authorized dealer. Keep your proof of purchase for warranty validation.
For more information, visit the official Pontec website or refer to the contact details provided with your purchase.




