POLY OBi202 VoIP Phone Adapter User Manual

1. Product Overview

The OBi202 is a versatile VoIP Telephone Adapter designed to manage both digital and analog communication needs. It features two on-board phone connections and supports up to four VoIP services, including SIP Internet phone services. This device enables users to make and receive phone calls and faxes, and to bridge mobile, fixed-line, and Internet telephone services. The OBi202 also supports the T.38 fax standard for reliable facsimile transmissions over the Internet.

Important Note: Google Voice support for this device ceased after May 15, 2014.

2. Package Contents

Verify that all items listed below are included in your OBi202 package:

• OBi202 VoIP Gateway
• Power Adapter (DC 12V)
• Ethernet Cable
• Quick Start Guide

Figure 2.1: OBi202 VoIP Phone Adapter and its accessories.

3. Device Overview

Familiarize yourself with the ports and indicators on your OBi202 device.

3.1. Rear Panel Ports

Figure 3.1: Rear panel of the OBi202 with labeled ports.

• Phone 1 (RJ-11): Connects to your primary analog telephone.
• Phone 2 (RJ-11): Connects to your secondary analog telephone.
• USB Port: For connecting OBi USB accessories (e.g., OBiWiFi, OBiBT, OBiLINE).
• LAN (RJ-45): Connects to a computer or other network device for local network access.
• Internet (RJ-45): Connects to your broadband modem or router for Internet access.
• DC 12V Power: Connects to the included power adapter.

3.2. Top Panel LED Indicators

Figure 3.2: Top panel of the OBi202 with LED indicators.

• Power LED: Indicates power status. Solid green when powered on.
• Internet LED: Indicates Internet connection status. Solid green when connected.
• Phone 1 LED: Indicates activity on Phone 1 port. Flashes during calls.
• Phone 2 LED: Indicates activity on Phone 2 port. Flashes during calls.

4. Setup Guide

Follow these steps to set up your OBi202 VoIP Phone Adapter.

4.1. Initial Hardware Connection

1. Connect Power: Plug the DC 12V power adapter into the OBi202's power port and then into a wall outlet. The Power LED should illuminate.
2. Connect to Internet: Use the provided Ethernet cable to connect the OBi202's Internet port to an available LAN port on your broadband modem or router. The Internet LED should illuminate.
3. Connect Telephone(s): Connect your analog telephone(s) to the Phone 1 and/or Phone 2 ports using standard RJ-11 phone cables.
4. (Optional) Connect to LAN: If you wish to connect a computer or other network device directly to the OBi202, use an Ethernet cable to connect it to the LAN port.
5. (Optional) Connect USB Accessory: If using an OBi USB accessory (e.g., OBiWiFi for wireless connectivity, OBiBT for Bluetooth, OBiLINE for PSTN pass-through), plug it into the USB port.

4.2. Online Configuration

The OBi202 requires online configuration to connect to VoIP services.

1. Access OBiTALK Portal: Open a web browser on a computer connected to your network and navigate to the OBiTALK portal (usually www.obitalk.com).
2. Create Account/Log In: If you are a new user, create an OBiTALK account. Existing users should log in.
3. Add Device: Follow the on-screen instructions to add your OBi202 device to your account. This typically involves entering the device's serial number.
4. Configure VoIP Services: Once your device is added, you can configure up to four VoIP service providers (e.g., Anveo, Callcentric, Vitelity, VoIP.ms) through the OBiTALK portal. Select the desired service provider and follow their specific setup instructions.
5. Apply Settings: After configuring your services, the settings will be pushed to your OBi202 device. The device may reboot during this process.

5. Operating Instructions

Once configured, your OBi202 is ready for use.

5.1. Making and Receiving Calls

• Making a Call: Pick up your connected analog phone. You should hear a dial tone. Dial the desired phone number. The OBi202 will route the call through your configured VoIP service.
• Receiving a Call: When an incoming call arrives, your connected phone(s) will ring. Pick up the handset to answer the call.
• Using Multiple Services: If you have multiple VoIP services configured, you may need to dial a prefix (e.g., **1 for Service Provider 1, **2 for Service Provider 2) before the phone number, depending on your OBiTALK configuration. Refer to your OBiTALK portal settings for specific dialing rules.

5.2. Key Features

• VoIP ATA Support: Supports up to 4 VoIP accounts (SIP) for various BYOD services.
• OBi Calling Features: Includes Caller ID, Call Forward, Anonymous Caller Blocking, Message Waiting Indication, and Three-Way Conference Calling.
• OBiTALK Portal: Manage your OBi device, connect to other OBi endpoints, add services, and utilize speed dial for up to 99 OBi endpoints or phone numbers.
• Free OBiTALK Network Calls: Make free calls to other OBi devices or use the free OBiON applications for iPhone and Android.
• T.38 Fax Standard: Supports reliable fax transmissions over the Internet.
• USB Accessory Support: Compatible with OBiWiFi, OBiBT, and OBiLINE accessories for extended functionality.

6. Troubleshooting

This section addresses common issues you might encounter with your OBi202.

6.1. No Dial Tone

• Check Power: Ensure the OBi202 is powered on and the Power LED is solid green.
• Check Internet Connection: Verify that the Internet LED is solid green, indicating an active connection. If not, check your modem/router and Ethernet cable.
• Phone Connection: Ensure your analog phone is correctly plugged into the Phone 1 or Phone 2 port.
• Service Configuration: Log into your OBiTALK portal to confirm that your VoIP services are correctly configured and registered.
• Reboot Device: Unplug the power adapter from the OBi202, wait 10 seconds, and plug it back in.

6.2. Poor Call Quality (Echo, Static, Dropped Calls)

• Internet Bandwidth: Ensure your internet connection has sufficient bandwidth, especially during other network activities (streaming, downloads).
• Router QoS: If your router supports Quality of Service (QoS), configure it to prioritize VoIP traffic.
• Ethernet Connection: Use a wired Ethernet connection for the OBi202 instead of Wi-Fi (if using OBiWiFi) for optimal stability.
• VoIP Service Provider: Contact your VoIP service provider to check for any service issues or recommended settings.

6.3. Cannot Make/Receive Calls

• Service Registration: Check the OBiTALK portal to ensure your VoIP services are registered and active.
• Dialing Plan: Verify your dialing plan in the OBiTALK portal. Incorrect dialing rules can prevent calls.
• Firewall Settings: Ensure your router's firewall is not blocking necessary VoIP ports. Consult your router's manual for port forwarding or firewall settings.

6.4. Fax Transmission Issues (T.38)

• T.38 Support: Confirm that your VoIP service provider fully supports the T.38 fax standard.
• Fax Machine Settings: Reduce the baud rate on your fax machine to a lower speed (e.g., 9600 bps) and disable Error Correction Mode (ECM).
• Dedicated Line: If possible, use a dedicated phone line for faxing to minimize interference.

7. Technical Specifications

8. Maintenance

To ensure optimal performance and longevity of your OBi202 device, consider the following maintenance tips:

• Keep Ventilated: Ensure the device is placed in a location with adequate airflow to prevent overheating.
• Clean Gently: Use a soft, dry cloth to clean the exterior of the device. Avoid liquid cleaners or abrasive materials.
• Firmware Updates: Periodically check the OBiTALK portal for available firmware updates. Keeping your device's firmware up-to-date can improve performance and security.
• Power Cycle: If you experience minor issues, a simple power cycle (unplugging and replugging the power adapter) can often resolve them.

9. Support and Warranty Information

For technical assistance, product support, or warranty inquiries, please refer to the official POLY (formerly Obihai Technology, Inc.) support channels.

• Online Support: Visit the official POLY support website for FAQs, knowledge base articles, and community forums.
• Contact Support: Information on how to contact customer service directly can be found on the POLY website.
• Warranty: Your OBi202 device is covered by a limited manufacturer's warranty. Details regarding the warranty period and terms can be found in the documentation included with your product or on the POLY support website. Please retain your proof of purchase for warranty claims.