1. Introduction
This manual provides essential information for the installation, operation, and maintenance of the Avaya IP500 V2 Control Unit. The Avaya IP500 V2 is a core component for Avaya IP Office business phone systems, designed to manage communication services for small and medium-sized enterprises. Please read this manual thoroughly before attempting any installation or configuration.
2. Safety Information
WARNING: Installation and servicing of this equipment should only be performed by qualified and experienced technicians. Improper installation or handling can result in equipment damage, personal injury, or system malfunction.
- Ensure the power supply is disconnected before performing any installation, maintenance, or troubleshooting procedures.
- Do not open the control unit casing. There are no user-serviceable parts inside. Refer all servicing to authorized personnel.
- Operate the unit within the specified environmental conditions (temperature, humidity) to prevent damage.
- Use only the power cord and accessories supplied or approved by Avaya.
- Ensure proper grounding to prevent electrical hazards.
3. Package Contents
Verify that all items listed below are present and undamaged upon unpacking the Avaya IP500 V2 Control Unit.
- Avaya IP500 V2 Control Unit (Model 700476005)
- Power Cord
- Documentation (Quick Start Guide, Safety Information)
Figure 3.1: Avaya IP500 V2 Control Unit as typically packaged in its cardboard box, wrapped in protective material.
Figure 3.2: Example of a product label found on the packaging, indicating product ID 700476005 and serial number 16WZ4450C0H3, manufactured in CHINA.
4. Unit Overview
Familiarize yourself with the physical components and ports of the Avaya IP500 V2 Control Unit.
Figure 4.1: Front view of the Avaya IP500 V2 Control Unit, showing the main chassis and the included power cord.
Figure 4.2: Close-up view of the Avaya IP500 V2 branding located on the front panel of the control unit.
Figure 4.3: Rear panel of the Avaya IP500 V2 Control Unit, displaying various input/output ports including power, LAN, WAN, RS232, and expansion slots.
Figure 4.4: Detailed view of the rear panel, highlighting the AC power input, system SD card slot, optional SD card slot, and other connectivity options.
Figure 4.5: Product identification label on the unit, showing Avaya ID 700476005, Serial Number 15WZ4900049F, and various regulatory compliance marks.
5. Setup
This section outlines the basic steps for installing the Avaya IP500 V2 Control Unit. For detailed configuration, refer to the comprehensive Avaya IP Office documentation.
5.1. Physical Installation
- Mounting: The IP500 V2 unit is designed for rack mounting or desktop placement. Ensure adequate ventilation around the unit.
- Power Connection: Connect the provided power cord to the AC input on the rear panel of the unit (refer to Figure 4.4) and then to a suitable power outlet. Do not power on the unit yet.
- Card Installation: If installing expansion cards (e.g., analog, digital, VCM), ensure the unit is powered off and follow the specific instructions for each card type.
5.2. Initial Power-Up
- After all physical connections are secure, connect the power cord to the power outlet.
- Observe the LED indicators on the front panel. The system will perform a self-test.
- Allow several minutes for the system to boot up completely.
5.3. Network Connection
- Connect an Ethernet cable from your network switch or router to the LAN port on the rear of the IP500 V2 unit (refer to Figure 4.3).
- If applicable, connect a separate Ethernet cable to the WAN port for external network access.
- Verify network connectivity through the status indicators.
6. Operating Instructions
The Avaya IP500 V2 Control Unit operates as the central hub for your IP Office system. Configuration and daily management are typically performed via specialized software.
6.1. Accessing the Control Unit
Access to the control unit's configuration and management interface is usually done through the Avaya IP Office Manager software, installed on a connected computer. Consult the Avaya IP Office Manager documentation for detailed instructions on connecting and configuring the system.
6.2. System Status Indicators
The front panel of the IP500 V2 unit features various LED indicators that provide information about the system's operational status. Refer to the Avaya IP Office documentation for a complete list and explanation of these indicators.
7. Maintenance
Regular maintenance helps ensure the longevity and optimal performance of your Avaya IP500 V2 Control Unit.
7.1. Cleaning
- Ensure the unit is powered off and disconnected from the power source before cleaning.
- Use a soft, dry, lint-free cloth to wipe the exterior surfaces.
- Do not use liquid cleaners, aerosols, or solvents, as these can damage the unit.
- Keep ventilation openings clear of dust and debris.
7.2. Software Updates
Periodically check the official Avaya support website for firmware and software updates for your IP500 V2 Control Unit. Applying updates can improve performance, add features, and enhance security. Follow Avaya's official procedures for software updates to avoid system corruption.
7.3. SD Card Management
The IP500 V2 uses SD cards for system configuration and voicemail storage. Ensure these cards are properly seated and handled with care. Back up your system configuration regularly, especially before major changes or updates.
8. Troubleshooting
This section provides solutions to common issues you might encounter with the Avaya IP500 V2 Control Unit. For more complex problems, contact Avaya support or a certified technician.
| Problem | Possible Cause | Solution |
|---|---|---|
| Unit does not power on. | No power, faulty power cord, power supply issue. | Check power cord connection. Verify power outlet functionality. Ensure power switch (if present) is on. |
| No network connectivity. | Loose Ethernet cable, incorrect network settings, network switch issue. | Verify Ethernet cable connections to LAN/WAN ports. Check network switch status. Confirm IP configuration via Avaya IP Office Manager. |
| System LEDs indicate an error. | Hardware fault, configuration error. | Consult the Avaya IP Office documentation for specific LED error codes. Perform a system restart. If persistent, contact support. |
| Cannot access configuration via IP Office Manager. | Network issue, incorrect IP address, software version mismatch. | Ensure the computer running IP Office Manager is on the same network. Verify the unit's IP address. Check for compatible software versions. |
9. Specifications
Key technical specifications for the Avaya IP500 V2 Control Unit (Model 700476005).
| Feature | Detail |
|---|---|
| Model Number | 700476005 |
| Product Dimensions | 24 x 24 x 24 inches |
| Manufacturer | Avaya Inc. |
| Date First Available | April 8, 2010 |
| National Stock Number | 5805-01-602-8265 |
| Serial Number Example (Unit) | 15WZ4900049F |
| Serial Number Example (Box) | 16WZ4450C0H3 |
| Input Power | AC 100-240V, 50/60Hz, 1.7A |
10. Warranty Information
Avaya products are typically covered by a limited warranty. The specific terms and duration of the warranty for your Avaya IP500 V2 Control Unit may vary based on your region and purchase agreement. For detailed warranty information, please refer to the official Avaya website or contact your authorized Avaya reseller.
It is recommended to retain your proof of purchase for warranty claims.
11. Support
For technical assistance, advanced configuration guides, or to report issues, please utilize the following resources:
- Avaya Official Website: Visit www.avaya.com for product documentation, downloads, and support portals.
- Authorized Avaya Reseller: Contact the reseller from whom you purchased the unit for local support and service.
- Avaya Support Portal: Access the Avaya support portal for knowledge base articles and to open support tickets.
When contacting support, please have your unit's model number (700476005) and serial number (e.g., 15WZ4900049F) readily available.
