Introduction
This instruction manual provides detailed guidance for the proper installation, operation, and maintenance of your Hager 27N 5" x 5" ADA Compliant Flush Cup Door Pull. Please read this manual thoroughly before beginning installation to ensure correct procedure and optimal performance.
Product Overview
The Hager 27N is a durable, ADA compliant flush cup door pull designed for high-traffic areas. Constructed from stainless steel, it features interior screw mounting for a clean appearance and enhanced security. This pull meets ANSI A156.6 standards for J403 flush pulls, ensuring reliability and compliance.

Image showing the Hager 27N 5x5 ADA Compliant Flush Cup Door Pull in a satin stainless finish. The pull features a recessed cup design for flush mounting.
Safety Information
- Always wear appropriate personal protective equipment (PPE), such as safety glasses and gloves, during installation.
- Ensure all tools are in good working condition before use.
- Keep small parts away from children to prevent choking hazards.
- If you are unsure about any part of the installation process, consult a qualified professional.
Package Contents
Verify that all components are present before beginning installation:
- 1x Hager 27N Flush Cup Door Pull
- 4x 10-24 Phillips head metal security Torx screws
- 4x Sex nuts and bolts
Installation (Setup)
Important: This door pull requires a mortise for flush mounting. It is not suitable for back-to-back mounting applications.
- Prepare the Door: Create a mortise in the door with the following dimensions: 4-1/2" W x 4" L x 1-1/32" D. Ensure the mortise is clean and free of debris.
- Position the Pull: Insert the Hager 27N flush cup door pull into the prepared mortise. Ensure it sits flush with the door surface.
- Secure the Pull: Using the provided 10-24 Phillips head metal security Torx screws, secure the door pull. The screw mounting points are located inside the recessed cup. Use the sex nuts and bolts as appropriate for your door thickness to ensure a secure fit.
- Test Operation: After installation, gently test the door pull to ensure it is securely fastened and operates smoothly.
Operation
The Hager 27N Flush Cup Door Pull is designed for simple and reliable operation. To open or close the door, grasp the recessed cup and apply gentle force in the desired direction. The flush design minimizes protrusion, providing a sleek and ADA compliant solution.
Maintenance
To ensure the longevity and appearance of your stainless steel door pull, follow these maintenance guidelines:
- Cleaning: Clean the surface regularly with a soft cloth and a mild, non-abrasive cleaner specifically designed for stainless steel. Avoid harsh chemicals or abrasive pads, which can scratch the finish.
- Inspection: Periodically check the mounting screws for tightness. If any screws are loose, tighten them carefully to prevent the pull from becoming unstable.
- Lubrication: No lubrication is required for the operation of this door pull.
Troubleshooting
- Issue: Door pull feels loose or wobbly.
Solution: Check the interior mounting screws. Tighten them securely using the appropriate Torx driver. Ensure the mortise is correctly sized and the pull is fully seated. - Issue: Difficulty grasping the pull.
Solution: Ensure the area around the pull is clear of obstructions. The design is flush, requiring a direct grasp into the cup.
Specifications
| Material | Stainless Steel |
| Face Width | 5 inches |
| Face Height | 5 inches |
| Projection | 3/8 inch |
| Opening Width | 3 inches |
| Opening Height | 3-1/2 inches |
| Cup Clearance | 7/8 inch |
| Mortise Required (W x L x D) | 4-1/2" x 4" x 1-1/32" |
| Item Weight | 3 Pounds |
| ANSI Standard | A156.6 for J403 flush pulls |
| ADA Compliant | Yes |
Warranty and Support
Hager products are manufactured to high standards and are backed by the manufacturer's warranty. For specific warranty details or technical support, please refer to the official Hager Companies website or contact their customer service directly. Keep your purchase receipt for warranty claims.