Clickfree C2N Automatic Backup External Hard Drive User Manual

1. Introduction

The Clickfree C2N is a comprehensive multi-computer home backup solution designed to integrate with your home router. It offers the core functionalities of the Clickfree C2 backup drive, enhanced with BackupLink™ technology. BackupLink™ facilitates automatic backups of multiple computers without requiring direct connection to each device. The C2N supports simultaneous backups for both Windows and Mac operating systems. Key features include Smart Automatic Backup, a streamlined design, iPod music transfer capabilities, and advanced backup options such as hardware-based encryption and email attachment extraction. Setup is designed for simplicity: connect the device once to each computer, and the system will remember it for regular, automatic backups, eliminating the need for network expertise.

2. Setup Guide

Follow these steps to set up your Clickfree C2N device for automatic backups:

1. Unpack the Device: Carefully remove the Clickfree C2N external hard drive and its accessories, including the docking cradle and USB cable, from the packaging.
2. Initial Connection: Connect the Clickfree C2N to a computer using the provided USB cable. This connection provides both power and data transfer.
3. Software Installation: Upon initial connection, the necessary driver software will automatically load onto your computer. No manual installation from a CD is required.
4. Select Backup Configuration: The Clickfree software will prompt you to select your desired backup configuration. You can choose the recommended automatic backup settings, which are designed to be thorough, or define a custom backup plan for specific files and folders.
5. Perform Initial Backup: Allow the device to complete its first backup. This process may take some time depending on the amount of data.
6. Multi-Computer Setup (BackupLink™): To back up additional computers on your network, connect the Clickfree C2N to each computer individually using the USB cable. Repeat steps 3 and 4 for each computer. Once configured, the device will remember these computers and can back them up automatically over the network via BackupLink™ when connected to any computer on the network.
7. Placement: For continuous network backup, leave the Clickfree C2N connected to any computer on your network.

Image: The Clickfree C2N external hard drive, typically connected via USB to a computer or placed in its docking cradle for network backup functionality.

3. Operating Instructions

The Clickfree C2N is designed for ease of use with its automatic backup features.

• Automatic Backup: Once configured, the Clickfree C2N will automatically perform backups at scheduled times. Ensure the device remains connected to a computer on your network for continuous operation.
• Backup Scheduling: You can customize the days and times for automatic backups within the Clickfree software. This allows you to set a schedule that best fits your usage patterns, such as daily backups during off-peak hours.
• File Type and Folder Selection: The software allows you to specify which file types or folders to include in your backups. This ensures that only relevant data is saved, optimizing storage space and backup times.
• Restoring Files: In the event of data loss on your computer, you can use the Clickfree software to restore backed-up files. Navigate through the Clickfree interface to locate and retrieve the desired files.
• Cross-Platform Compatibility: The C2N supports both Windows and Mac computers, allowing you to back up a mixed environment network simultaneously.

4. Maintenance

Proper care and maintenance will ensure the longevity and reliable performance of your Clickfree C2N.

• Physical Care: Keep the device in a clean, dry environment. Avoid exposing it to extreme temperatures, direct sunlight, or moisture.
• Software Updates: Periodically check the Clickfree website for any available software updates to ensure optimal performance and compatibility.
• Storage Management: Monitor the storage capacity of your Clickfree C2N. If the drive approaches full capacity, consider archiving older backups or acquiring an additional unit. When a Clickfree drive is full, it is recommended to label it with computer names and dates of use, then store it safely.
• Safe Disconnection: Always safely eject the device from your computer before physically disconnecting the USB cable to prevent data corruption.

5. Troubleshooting

If you encounter issues with your Clickfree C2N, refer to the following common problems and solutions:

• Device Not Recognized:
  • Ensure the USB cable is securely connected to both the device and the computer.
  • Try connecting to a different USB port on your computer.
  • Restart your computer and reconnect the device.
• BackupLink™ Not Working (Network Backup):
  • Verify that the Clickfree C2N is connected via USB to at least one computer on the network.
  • Check your network firewall settings. Firewalls can sometimes block network communication required for BackupLink™. The product is primarily intended for home networks, and complex office network configurations may require adjustments.
  • Ensure all computers intended for network backup have had the Clickfree software installed via direct USB connection at least once.
• Software Issues (e.g., Reloading, Disk Dismounts):
  • If the software requires reloading after a computer shutdown, try reinstalling the Clickfree software.
  • For Mac users experiencing issues like disk dismounting or conflicts (e.g., with Tuxera NTFS), disabling BackupLink™ within the Clickfree software settings may resolve the problem.
  • If the device dismounts randomly, ensure it is placed on a stable surface and that the USB connection is not loose.
• Files Not Found/Organized as Expected:
  • The Clickfree system stores files using its own internal logic. Direct browsing of the drive's raw file structure may not present files in a user-friendly, searchable manner. Use the Clickfree software interface for file restoration and management.
• Slow Backup Speeds:
  • Ensure you are using a USB 3.0 port on your computer for optimal transfer speeds, if available. The device is compatible with USB 2.0, but speeds will be slower.
  • Close other demanding applications during backup processes.

6. Specifications

7. Warranty & Support

Warranty Information: For detailed information regarding the warranty coverage for your Clickfree C2N device, please refer to the official documentation included with your product or visit the manufacturer's website. Warranty terms and conditions may vary.

Customer Support: If you require technical assistance or have questions not covered in this manual, please contact Clickfree customer support. While support is available, response times may vary. It is often beneficial to consult the official Clickfree website for FAQs and additional resources.

You can find more information and potentially contact support through the Clickfree Store on Amazon.