Thank you for choosing the Rexel Duo Cross-Cut Shredder. This manual provides essential information for the safe and efficient operation, maintenance, and troubleshooting of your new document shredder. Please read this manual thoroughly before using the product and keep it for future reference.
The Rexel Duo is designed for home or small office use, offering a compact and economical solution for destroying confidential documents. It features cross-cut technology for enhanced security (P-3) and can handle up to 10 sheets of paper simultaneously. It also includes a dedicated slot for shredding CDs and credit cards, with a separate collection bin for these materials.
To ensure safe operation and prevent injury or damage, please observe the following safety precautions:

This image shows the Rexel Duo Cross-Cut Shredder, a compact black unit. A sheet of paper with the 'Rexel' logo is partially inserted into the shredding slot. The front of the unit features control buttons and a transparent window displaying shredded paper inside the 17-liter waste bin.
The Rexel Duo shredder consists of the shredder head (motor and cutting mechanism) and the waste bin. Key features include:
If a paper jam occurs, switch the control to the 'Reverse' position. This will clear the paper from the cutting blades. Once cleared, switch back to 'Auto' or 'Off'.
The shredder is equipped with protection features:
Regularly check the viewing window to monitor the fill level of the waste bin. When full:
To clean the exterior of the shredder, unplug the unit and wipe it with a soft, damp cloth. Do not use abrasive cleaners or solvents. Do not spray water directly onto the shredder.
To maintain optimal performance and extend the life of the cutting blades, it is recommended to oil the shredder regularly, especially after emptying the waste bin or after prolonged use. Use a shredder-specific oil (vegetable oil is not recommended).
| Problem | Possible Cause | Solution |
|---|---|---|
| Shredder does not turn on. | Not plugged in; Shredder head not seated correctly; Overheat protection activated. | Check power connection; Re-seat shredder head; Allow unit to cool down for 20-30 minutes. |
| Paper jam. | Overfeeding; Paper inserted incorrectly. | Switch to 'Reverse' to clear the jam. If severe, unplug, remove shredder head, and carefully clear paper. Do not force. |
| Shredder stops during use. | Overheat protection activated; Waste bin full. | Allow unit to cool down; Empty the waste bin. |
| Shredder is noisy. | Blades need oiling; Waste bin is too full. | Oil the shredder blades; Empty the waste bin. |
| Feature | Detail |
|---|---|
| Model Number | 2102560EU |
| Shred Type | Cross-Cut (4 x 45 mm particles) |
| Security Level | P-3 |
| Sheet Capacity | 10 sheets (80 gsm) |
| Bin Capacity | 17 Liters (approx. 100 sheets) |
| Shreds | Paper, CDs, Credit Cards, Small Staples, Small Paper Clips |
| Dimensions (H x W x D) | 37 x 23.2 x 18 cm (approx.) |
| Weight | 4.7 kg |
| Noise Level | 70 dB |
| Operation Mode | Manual (Auto-start/stop) |
Warranty: Specific warranty terms and conditions for your Rexel Duo shredder are typically provided at the point of purchase or within separate documentation included with your product. Please refer to these documents for details regarding warranty coverage and duration.
Support: For technical assistance, spare parts, or further inquiries, please contact your retailer or visit the official Rexel website for customer support information. Ensure you have your model number (2102560EU) and purchase details ready when contacting support.
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