1. Introduction
This instruction manual provides essential information for the proper installation, operation, and maintenance of your Genuine Dyson DC24 Cleaner Head Assembly. This replacement part is designed to restore the performance of your Dyson DC24 vacuum cleaner.
Compatible Models:
- Dyson DC24 Animal
- Dyson DC24 Multi Floor
- Dyson DC24 Multi Floor Exclusive
2. Product Specifications
| Part Number | 915936-11 |
| Model Number | 915936-01 |
| Product Dimensions | 12 x 8 x 6 inches |
| Item Weight | 4 ounces |
| Manufacturer | Dyson |
3. Setup and Installation
Before beginning installation, ensure your Dyson DC24 vacuum cleaner is unplugged from the power outlet to prevent accidental activation.
Figure 3.1: Genuine Dyson DC24 Cleaner Head Assembly. This image shows the complete cleaner head assembly, dark grey in color, with a transparent housing revealing red brush bar bristles. A red "ATTENTION!" label is visible on the side.
- Remove Old Cleaner Head:
Locate the release mechanism for the cleaner head on your Dyson DC24 vacuum. This is typically a latch or button near the base of the vacuum. Press or slide the mechanism to detach the existing cleaner head. Gently pull the old cleaner head away from the vacuum body.
- Install New Cleaner Head:
Align the new Genuine Dyson DC24 Cleaner Head Assembly with the connection point on the vacuum body. Ensure the electrical contacts and mechanical connectors are properly aligned. Push the new cleaner head firmly into place until it clicks securely. Verify that the cleaner head is locked and does not wobble.
Note: The red "ATTENTION!" label visible on the new assembly indicates the brush bar reset location. Ensure this area is clear during installation.
4. Operating Instructions
Once the new cleaner head assembly is securely installed, your Dyson DC24 vacuum is ready for use. The cleaner head's brush bar will activate automatically when the vacuum is powered on and in the upright cleaning position.
- Ensure the vacuum is plugged into a suitable power outlet.
- Turn on the vacuum using the power button.
- Lower the vacuum into the cleaning position to engage the brush bar. The brush bar is designed to agitate carpet fibers and pick up debris effectively.
- For hard floors, some Dyson DC24 models allow the brush bar to be turned off. Refer to your main Dyson DC24 vacuum manual for specific instructions on brush bar control.
5. Maintenance
Regular maintenance of the cleaner head assembly ensures optimal performance and extends the life of your vacuum.
5.1. Cleaning the Brush Bar
- Unplug the Vacuum: Always disconnect the vacuum from the power supply before performing any maintenance.
- Remove Obstructions: Periodically check the brush bar for tangled hair, threads, or other debris. Use scissors to carefully cut away any tangled material, being careful not to damage the bristles.
- Inspect for Damage: Examine the bristles and the brush bar for any signs of wear or damage. If bristles are severely worn, the cleaning performance may be reduced.
5.2. Brush Bar Reset
If the brush bar stops spinning or appears to be jammed, it may require a reset. Refer to the "ATTENTION!" label on the cleaner head for the specific reset location.
- Clear Obstructions: First, ensure there are no visible obstructions preventing the brush bar from rotating freely.
- Perform Reset: Depending on your specific DC24 model, there may be a button or lever near the brush bar housing that allows for a manual reset. Consult your original Dyson DC24 vacuum manual for precise instructions on how to reset the brush bar motor or mechanism.
6. Troubleshooting
This section addresses common issues you might encounter with the cleaner head assembly.
6.1. Brush Bar Not Spinning
- Check for Obstructions: The most common cause is tangled hair or debris wrapped around the brush bar. Refer to Section 5.1 for cleaning instructions.
- Reset Brush Bar: If no visible obstructions, try performing a brush bar reset as described in Section 5.2.
- Power Connection: Ensure the cleaner head is securely attached to the vacuum and the vacuum is properly plugged in and powered on.
- Internal Fault: If the issue persists after clearing obstructions and resetting, there may be an internal electrical or mechanical fault within the cleaner head assembly.
6.2. Unusual Noise from Cleaner Head
- Check for Foreign Objects: Small objects (coins, paper clips) can get lodged in the cleaner head, causing rattling or grinding noises. Disconnect power and carefully inspect the brush bar area.
- Brush Bar Wear: Worn bearings or damaged components within the brush bar motor can cause increased noise. If the noise is persistent and not due to obstructions, the assembly may need further inspection or replacement.
7. Warranty and Support
For information regarding the warranty of your Genuine Dyson DC24 Cleaner Head Assembly, please refer to the warranty documentation provided at the time of purchase or contact Dyson customer support directly.
Dyson Customer Support:
- Visit the official Dyson website for support resources, FAQs, and contact information.
- You can often find support details on the Dyson Store on Amazon.
When contacting support, please have your product model number (915936-01) and the part number (915936-11) ready.
