Mitel 5320 IP Phone (Model 50006191)
Mitel 5320 IP Phone User Manual
Model: 50006191
Product Overview
The Mitel 5320 IP Phone is a comprehensive, full-feature applications telephone designed for modern business communication. It features a large graphics display and eight self-labeling keys that can be programmed as speed dial keys, line keys, or feature access keys. Twelve fixed-function keys provide convenient one-touch access to commonly used telephony features, navigation keys and menus, as well as customizable user settings. The Mitel 5320 IP Phone also includes three contextual softkeys to help users easily navigate through telephony functions.

Figure 1: Front view of the Mitel 5320 IP Phone, showcasing its display, keypad, and programmable keys.

Figure 2: The Mitel 5320 IP Phone packaged with its essential connection cables, including the handset cord and Ethernet cable.
Setup
Package Contents
Before beginning installation, ensure all components are present:
- Mitel 5320 IP Phone unit
- Handset
- Handset cord
- Ethernet cable
- Power adapter (if not using Power over Ethernet - PoE)
Physical Connection
- Connect the handset cord to the handset and the designated port on the phone unit.
- Connect one end of the Ethernet cable to the "LAN" port on the back of the phone.
- Connect the other end of the Ethernet cable to an active network port (e.g., wall jack or network switch).
- If not using PoE, connect the power adapter to the phone's power input and then to a power outlet.
Initial Boot-up
Upon successful connection, the phone will power on and begin its boot-up sequence. The display will show various status messages as it connects to the network and registers with your communication system. This process may take a few minutes.
Operating Instructions
Basic Call Functions
- Making a Call: Lift the handset or press the Speaker button, then dial the number.
- Answering a Call: Lift the handset or press the Speaker button when the phone rings.
- Ending a Call: Replace the handset or press the Speaker button again.
- Hold: Press the Hold button during a call.
- Transfer: Press the Transfer button, dial the new number, and then press Transfer again.
- Conference: Press the Conference button, dial the next participant, and then press Conference again to join all parties.
Programmable Keys
The eight self-labeling keys on the left side of the display can be programmed for various functions, such as speed dials, line appearances, or feature access. Consult your system administrator for specific programming details.
Navigation and Menus
Use the navigation cluster (up, down, left, right arrows) and the contextual softkeys below the display to navigate through menus and access phone features. The display will show options relevant to the current context.
Maintenance
Cleaning
To clean the phone, use a soft, damp cloth. Avoid abrasive cleaners or solvents, as these can damage the phone's surface and display. Ensure the phone is disconnected from power before cleaning.
Storage
Store the phone in a cool, dry place away from direct sunlight and extreme temperatures when not in use for extended periods.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone does not power on. | No power connection or faulty power adapter/PoE. | Check power cable connection. If using PoE, ensure network switch port provides power. Try a different power outlet or Ethernet port. |
| No dial tone. | Network connectivity issue or registration failure. | Verify Ethernet cable connection. Restart the phone by unplugging and re-plugging the power/Ethernet cable. Contact your system administrator if the issue persists. |
| Poor sound quality. | Handset/headset connection, network congestion, or faulty equipment. | Ensure handset cord is securely connected. Check network connection stability. If using a headset, try connecting it directly to the phone. |

Figure 3: A close-up view of the product label, showing the model number (50006191) and serial number. This information is crucial for troubleshooting and support.

Figure 4: An alternative close-up of the product label, providing manufacturing details and unique identifiers for the device.
Specifications
- Model: Mitel 5320 IP Phone
- Model Number: 50006191
- Brand: Mitel
- Color: Black
- Item Weight: 2.2 pounds (998 Grams)
- Product Dimensions: 12 x 10 x 12 inches
- Telephone Type: Cordless (Note: This specification is as provided in product data. The device is a corded desk phone.)
- Power Source: Corded Electric
- Dialer Type: Single Keypad
- Answering System Type: Digital
- Compatible Devices: VoIP services, computer systems, PSTN/ISDN networks, other communication devices
- Conference Call Capability: 5-way
- First Available Date: July 26, 2010
Warranty and Support
Specific warranty information for the Mitel 5320 IP Phone is typically provided at the point of purchase or through your service provider. For detailed warranty terms and conditions, please refer to the documentation included with your purchase or contact your vendor.
For technical support, configuration assistance, or advanced troubleshooting, please contact your IT department or the authorized Mitel service provider responsible for your communication system. Ensure you have the model number (50006191) and serial number of your device ready when seeking support.
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