Avaya BM32 Button Module (700415573) Instruction Manual

Introduction

The Avaya BM32 Button Module is an expansion unit designed to enhance the functionality of your Avaya 1616 or 1616-I IP phone. It provides 32 additional programmable line and feature buttons, allowing for increased call handling capacity and quick access to frequently used features. This manual provides essential information for the proper setup, operation, and maintenance of your BM32 Button Module.

Safety Information

• Read all instructions carefully before use.
• Do not expose the device to moisture or extreme temperatures.
• Use only with compatible Avaya 1616/1616-I IP phones.
• Do not attempt to open or repair the device yourself. Refer all servicing to qualified personnel.
• Keep out of reach of children.

Package Contents

Verify that your package contains the following items:

• Avaya BM32 Button Module (Model 700415573)
• Connecting cable (usually integrated or supplied with the phone)
• Documentation (this manual)

Setup

The Avaya BM32 Button Module is designed for easy integration with compatible Avaya IP phones. Follow these steps for proper installation.

Compatibility

The BM32 Button Module is compatible with:

• Avaya 1616 IP Phone
• Avaya 1616-I IP Phone
• Avaya IP Office R4.2 or higher
• Avaya Communication Manager R3.0 or higher

Up to three BM32 button modules can be connected to a single 1616 or 1616-I IP phone.

Connecting the Button Module

1. Ensure your Avaya 1616 or 1616-I IP phone is powered off.
2. Locate the expansion port on the back or side of your IP phone.
3. Connect the provided cable from the BM32 Button Module to the expansion port on the IP phone. Ensure the connection is secure.
4. If connecting multiple BM32 modules, connect them in a daisy-chain fashion, connecting the first module to the phone, the second to the first, and so on.
5. Power on your Avaya IP phone. The BM32 module does not require an additional power supply; power is drawn directly from the connected 1616/1616-I telephone, which is powered either via Power over Ethernet (PoE) or a 5V external power supply.

Image: Avaya BM32 Button Module connected to an Avaya IP phone. This image illustrates the physical connection of the BM32 module to the main IP phone unit, highlighting its side profile and integrated stand.

Operating the BM32 Button Module

The BM32 Button Module provides 32 additional buttons, each with dual LEDs, to extend the functionality of your Avaya 1616/1616-I IP phone.

Programmable Buttons

Each of the 32 buttons can be programmed to perform various functions, such as:

• Line Appearances: Assign additional incoming or outgoing lines.
• Feature Buttons: Quick access to phone features like call transfer, conference, hold, or voicemail.
• Speed Dial: Program frequently called numbers for one-touch dialing.
• Bridged Line Appearances (BLA): Monitor and answer calls for other extensions.

Image: Front view of the Avaya BM32 Button Module. This image displays the 32 programmable buttons, each accompanied by dual LEDs, which indicate the status of the assigned line or feature.

Dual LEDs

Each button is equipped with dual LEDs (typically red and green) that provide visual status indicators:

• Green LED: Indicates an active line, an available line, or a feature that is currently enabled.
• Red LED: Indicates a line on hold, a busy line, or a feature that is currently in use or unavailable.
• Flashing LED: May indicate an incoming call, a held call, or a waiting message, depending on system configuration.

Button Configuration

The programming of the BM32 buttons is typically managed through your Avaya IP Office or Communication Manager system by your system administrator. Consult your system administrator for specific instructions on how to program or reconfigure the buttons to suit your needs.

Maintenance

Proper maintenance ensures the longevity and optimal performance of your BM32 Button Module.

Cleaning

• Disconnect the module from the IP phone before cleaning.
• Use a soft, dry, lint-free cloth to wipe the exterior surfaces.
• For stubborn marks, lightly dampen the cloth with water or a mild, non-abrasive cleaner. Avoid spraying liquids directly onto the device.
• Do not use harsh chemicals, solvents, or abrasive materials, as these can damage the finish and internal components.

Storage

If storing the module for an extended period, keep it in a cool, dry place, away from direct sunlight and extreme temperatures. It is recommended to store it in its original packaging to protect it from dust and physical damage.

Troubleshooting

If you encounter issues with your BM32 Button Module, try the following troubleshooting steps:

Module Not Powering On / No LED Activity

• Check Connection: Ensure the connecting cable between the BM32 module and the IP phone is securely plugged in at both ends.
• Check IP Phone Power: Verify that the Avaya 1616/1616-I IP phone itself is powered on and functioning correctly. The BM32 draws power from the IP phone.
• Reboot IP Phone: Power cycle the connected IP phone (unplug and replug its power source or PoE connection).
• Compatibility: Confirm that your IP phone model and system software version meet the compatibility requirements (Avaya 1616/1616-I, IP Office R4.2+, Communication Manager R3.0+).

Buttons Not Responding / Incorrect Functionality

• System Configuration: The buttons require programming by your system administrator. Contact your administrator to ensure the buttons are correctly configured for your desired functions.
• Reboot IP Phone: A power cycle of the IP phone can sometimes resolve minor communication issues.
• Check for Physical Damage: Inspect the buttons for any visible damage or obstructions.

If these steps do not resolve the issue, contact your system administrator or Avaya support for further assistance.

Specifications

Warranty and Support

For warranty information, please refer to the documentation provided with your original Avaya IP phone or contact your Avaya reseller or system administrator. Avaya provides support resources through its official website and authorized service partners.

For technical assistance or further inquiries, please contact your Avaya system administrator or visit the official Avaya support portal.