1. Introduction
The Aastra 6731i is an enterprise-grade 6-line IP telephone, part of the carrier-grade, open-standards based 67xi SIP portfolio. It is designed to offer exceptional features and flexibility for various communication needs.
This image displays the Aastra 6731i IP Phone, a black desktop phone with a large keypad, a monochrome display, and several programmable buttons. The handset is connected via a coiled cord, resting on the left side of the phone base.
2. Setup
2.1 Package Contents
Verify that your package contains the following items:
- Aastra 6731i IP Phone Base Unit
- Handset
- Handset Coiled Cord
- Ethernet Cable
- AC Power Adapter
2.2 Connecting the Phone
2.2.1 Connecting the Handset
Connect one end of the coiled cord to the handset and the other end to the handset port on the phone base unit. Ensure a secure connection.
2.2.2 Connecting to Network and Power
- Connect one end of the Ethernet cable to the LAN port on the phone and the other end to your network switch or router.
- Connect the AC power adapter to the power port on the phone and then plug the adapter into a standard electrical outlet.
- The phone will power on and begin its boot sequence.
2.2.3 Wall Mounting (Optional)
The Aastra 6731i can be wall-mounted using the integrated wall-mount bracket. Securely attach the bracket to a wall stud or use appropriate wall anchors. Then, slide the phone onto the bracket until it clicks into place.
3. Operating the Phone
3.1 Basic Functions
- Making a Call: Lift the handset or press the Speakerphone button. Dial the desired number and press the Dial or Send soft key, or wait for automatic dialing.
- Answering a Call: Lift the handset or press the Speakerphone button when the phone rings.
- Ending a Call: Replace the handset or press the Speakerphone button again.
- Adjusting Volume: Use the volume control buttons (up/down arrows) located below the keypad to adjust handset, headset, or speakerphone volume during a call.
- Mute Function: Press the Mute button (microphone icon) to mute your microphone during a call. Press again to unmute.
- Speakerphone: Press the Speakerphone button to toggle speakerphone mode on or off.
3.2 Advanced Features
- Hold: During an active call, press the Hold soft key or dedicated button to place the call on hold. Press again to resume.
- Transfer: During an active call, press the Transfer soft key or button. Dial the number to transfer to, then press Transfer again to complete (blind transfer) or wait for the party to answer before pressing Transfer (consulted transfer).
- Conference: During an active call, press the Conference soft key or button. Dial the number of the third party, and once connected, press Conference again to join all parties.
- Voicemail: Press the Voicemail button (envelope icon) to access your voicemail messages. Follow the voice prompts.
- Directory/Contacts: Press the Directory or Contacts button to access your phone's contact list. Use navigation keys to scroll and select.
- Call History: Press the Call History button to view a list of missed, received, and dialed calls.
3.3 Using the Display and Navigation Keys
The monochrome display provides call information, menu options, and status indicators. Use the four-way navigation cluster (up, down, left, right arrows) and the Select button in the center to navigate through menus and select options.
3.4 Programmable Keys (L1, L2, etc.)
The Aastra 6731i features several programmable keys (e.g., L1, L2) that can be configured for various functions such as line appearances, speed dials, or feature access codes. The specific function of these keys is typically configured by your system administrator.
4. Maintenance
To ensure the longevity and proper functioning of your Aastra 6731i IP Phone, follow these maintenance guidelines:
- Cleaning: Use a soft, slightly damp cloth to clean the phone's surface. Avoid using abrasive cleaners, solvents, or strong chemicals, as these can damage the plastic and electronic components.
- Dust Removal: Regularly wipe down the phone to prevent dust buildup, especially around the keypad and display.
- Storage: If storing the phone for an extended period, disconnect it from power and network, and store it in a cool, dry place away from direct sunlight and extreme temperatures.
- Cord Care: Avoid tangling or excessively stretching the handset coiled cord and Ethernet cable to prevent damage.
5. Troubleshooting
This section provides solutions to common issues you might encounter with your Aastra 6731i IP Phone.
| Problem | Possible Cause | Solution |
|---|---|---|
| No Dial Tone | Network cable disconnected, power issue, or network configuration problem. | Check Ethernet and power connections. Restart the phone. Contact your network administrator if the issue persists. |
| Cannot Make/Receive Calls | Incorrect network settings, SIP registration failure, or service provider issue. | Verify network connectivity. Check phone's display for error messages. Contact your VoIP service provider or system administrator. |
| Display is Blank/Frozen | Power issue or software malfunction. | Ensure power adapter is securely connected. Unplug the power adapter, wait 10 seconds, then plug it back in to restart the phone. |
| Poor Audio Quality | Network congestion, faulty cable, or microphone/speaker issue. | Check Ethernet cable. Try adjusting volume. If using speakerphone, ensure clear path to microphone. Contact support if problem persists. |
6. Specifications
Key technical specifications for the Aastra 6731i IP Phone:
| Feature | Detail |
|---|---|
| Manufacturer | Aastra |
| Brand | Mitel |
| Model Number | A6731-0131-10-02 |
| Item Weight | 2.95 pounds |
| Product Dimensions | 13 x 12 x 3 inches |
| Material Type | Plastic |
| Telephone Type | Corded |
| Power Source | Corded Electric |
| Multiline Operation | Multi-Line Operation |
| Caller Identification | Yes |
| Date First Available | October 29, 2009 |
7. Warranty and Support
For information regarding the warranty of your Aastra 6731i IP Phone, please refer to the documentation provided at the time of purchase or visit the official Mitel (formerly Aastra) website. Support resources, including FAQs, software downloads, and contact information, are typically available on the manufacturer's support pages.
It is recommended to contact your system administrator or VoIP service provider for specific configuration and troubleshooting assistance, as your phone's functionality may be customized for your network environment.
