Synology IP Camera License Pack (CLP1) Instruction Manual

1. Introduction

The Synology IP Camera License Pack (CLP1) is designed to expand the camera capacity of your Synology Network Attached Storage (NAS) or Network Video Recorder (NVR) running Synology Surveillance Station. This license allows you to add one additional IP camera to your surveillance system, enabling comprehensive monitoring and recording capabilities.

Synology Surveillance Station transforms your Synology NAS into a robust Network Video Recorder (NVR) solution, supporting a wide range of IP cameras and offering advanced features for security and monitoring.

Image: Synology Surveillance Station Device License Pack for 1 camera. This image displays the physical license card for the Synology Surveillance Station, indicating it is a "Device License Pack" for "1 License".

2. Setup and Activation

Activating your Synology IP Camera License Pack involves entering the provided license key into your Synology Surveillance Station interface. This process digitally adds camera capacity to your system.

2.1 Prerequisites

• A functional Synology NAS or NVR with Synology Surveillance Station installed.
• Internet access for license verification.
• The physical Synology IP Camera License Pack (CLP1) containing your unique license key.

2.2 Activation Steps

1. Log in to your Synology NAS/NVR DiskStation Manager (DSM) as an administrator.
2. Open the Surveillance Station application.
3. Navigate to License in the left-hand panel.
4. Click on the Add button.
5. Read and accept the End User License Agreement.
6. Enter the 16-digit license key found on your Synology IP Camera License Pack.
7. Click OK to complete the activation.
8. The system will verify the license online. Once verified, your camera capacity will be updated.

After successful activation, you can proceed to add your new IP camera(s) within Surveillance Station until the newly expanded license limit is reached.

Image: A person is shown interacting with a laptop, which is connected to a Synology NAS device. This illustrates the typical setup for managing Surveillance Station.

3. Operating the License

The Synology IP Camera License Pack functions by increasing the total number of cameras your Surveillance Station can manage. It does not require ongoing operational steps beyond initial activation.

3.1 Camera Capacity

• Synology NAS devices typically include 2 default camera licenses.
• Network Video Recorders (NVRs) typically include 4 default licenses.
• Deep Learning NVRs typically include 8 default licenses.
• Each CLP1 pack adds one additional license to your existing capacity.

To determine the maximum number of surveillance devices supported by your specific Synology NAS/NVR model, refer to the official Synology website or your device's specifications.

3.2 Device Licensing

Generally, each IP camera, I/O module, IP speaker, intercom, and access controller requires one license. Transaction devices typically require two licenses. Multi-lens cameras and video servers for analog cameras may require additional licenses. Consult the Synology Camera Support List and Surveillance Device Support List for detailed compatibility and licensing requirements.

Image: An icon depicting a surveillance camera with a plus sign and the number "8300+", symbolizing the expanded camera capacity provided by license packs.

4. Maintenance

As a software license, the CLP1 does not require physical maintenance. However, maintaining your Synology NAS/NVR and Surveillance Station software is crucial for optimal performance and security.

• DSM Updates: Regularly update your DiskStation Manager (DSM) to the latest version to ensure compatibility, security patches, and new features for Surveillance Station.
• Surveillance Station Updates: Keep the Surveillance Station application updated through the Package Center in DSM.
• System Health: Monitor the health of your Synology NAS/NVR, including hard drive status and system resources, to prevent data loss or performance issues.
• License Migration: Purchased licenses, such as CLP1, can be migrated to another Synology NAS/NVR. Default licenses cannot be migrated.

Image: An icon showing two interconnected boxes with arrows, representing the migration of data or licenses between devices.

5. Troubleshooting

If you encounter issues with your Synology IP Camera License Pack, consider the following troubleshooting steps:

5.1 License Not Recognized

• Verify Key Entry: Double-check that the 16-digit license key was entered correctly, without typos.
• Internet Connection: Ensure your Synology NAS/NVR has a stable internet connection for license verification.
• DSM/Surveillance Station Version: Confirm that your DSM and Surveillance Station are up to date. Outdated software can sometimes cause compatibility issues.
• Reboot NAS/NVR: A system reboot can sometimes resolve minor software glitches.

5.2 Camera Limit Not Increased

• Check License Status: In Surveillance Station, go to License to confirm the CLP1 license is listed as "Activated."
• Refresh Surveillance Station: Close and reopen the Surveillance Station application or refresh your browser page.
• Restart Surveillance Station Service: In DSM Package Center, stop and then restart the Surveillance Station package.

Image: A laptop screen displaying a checkmark, symbolizing successful completion or verification of a process within the Synology interface.

6. Specifications

7. Warranty and Support

7.1 Warranty Information

Synology IP Camera License Packs are typically covered by a limited warranty. For specific warranty terms and conditions, please refer to the documentation included with your license pack or visit the official Synology website. Retain your proof of purchase and the license key for warranty claims or support inquiries.

7.2 Customer Support

For technical assistance, product inquiries, or further information regarding your Synology IP Camera License Pack or Surveillance Station, please contact Synology customer support through their official website. The Synology website also provides extensive knowledge base articles, FAQs, and community forums.

Official Synology Website: www.synology.com

Image: An icon depicting a coin with a dollar sign, which can represent the value of the license or the financial aspect of expanding a surveillance system.

8. Official Product Videos