1. Product Overview
The Smoby Casa Duplex is a multi-level playhouse designed for children aged 3 years and older. It features a ground floor with a kitchen corner, barbecue, and seating area, along with an upper floor for rest and play, protected by a safety barrier. The playhouse includes a main door with a doorbell and is constructed from durable, UV-treated plastic for long-lasting outdoor use.
This manual provides essential information for the safe assembly, operation, and maintenance of your Smoby Casa Duplex playhouse.

Image 1.1: Overall view of the Smoby Casa Duplex playhouse.
2. Setup and Assembly
Assembly of the Smoby Casa Duplex is required and designed to be straightforward. Please follow these general guidelines and refer to the included assembly diagrams for detailed, step-by-step instructions. Ensure all components are present before beginning assembly.
2.1 Safety Precautions During Assembly
- Adult assembly is required. Keep small parts away from children during assembly.
- Ensure a clear, flat, and stable work area.
- Wear appropriate safety gear if necessary (e.g., gloves).
- Do not force parts together. If parts do not fit, check the orientation and assembly steps.
2.2 Assembly Steps (General)
- Unpack Components: Carefully remove all parts from the packaging and verify against the parts list.
- Assemble Base Structure: Connect the floor panels and lower wall sections according to the diagrams.
- Install Ground Floor Features: Attach the kitchen corner, barbecue, and seating elements.
- Construct Upper Level: Assemble the ladder and upper floor platform, ensuring the safety barrier is securely in place.
- Attach Roof and Doors: Secure the roof panels, main door, and windows with shutters. Install the doorbell.
- Final Checks: Ensure all screws, fasteners, and connections are tight and secure before allowing children to use the playhouse.

Image 2.1: Dimensions diagram for the Smoby Casa Duplex. Approximate assembled dimensions: Length 196 cm, Width 95 cm, Total Height 204 cm.
3. Operating Instructions
The Smoby Casa Duplex is designed for imaginative play. Ensure children understand how to use the features safely.
3.1 General Use and Safety
- This playhouse is intended for children aged 3 years and older.
- Supervise children during play to prevent accidents.
- Ensure the playhouse is placed on a flat, stable surface.
- Do not allow children to climb on the exterior walls or roof.
- Regularly check for any loose parts or damage.
3.2 Playhouse Features
- Ground Floor: Features a kitchen corner with a barbecue area and a seating area with a table and two stools for interactive play.
- Upper Floor: Accessible via an internal ladder, providing a separate area for rest or imaginative scenarios. A safety barrier protects the upper level.
- Door and Doorbell: The main door allows entry and exit, and the functional doorbell adds to the realistic play experience.
- Windows with Shutters: Windows can be opened and closed, and shutters provide additional play options.

Image 3.1: Children engaging with the ground floor kitchen and seating area.

Image 3.2: A child using the internal ladder to access the upper floor.

Image 3.3: Included barbecue accessories for enhanced play.
4. Maintenance
Proper maintenance will ensure the longevity and safety of your Smoby Casa Duplex playhouse.
4.1 Cleaning
- Clean the playhouse regularly with a damp cloth and mild soap.
- Avoid using abrasive cleaners or harsh chemicals, as these can damage the plastic and its UV treatment.
- Rinse thoroughly with water and allow to air dry.
4.2 Inspection
- Periodically inspect all parts for wear, damage, or loose connections.
- Pay close attention to the ladder, safety barrier, and structural joints.
- Tighten any loose screws or fasteners immediately.
- Replace any broken or severely worn parts with genuine Smoby replacement parts.
4.3 UV Treatment
The playhouse features UV-treated plastic to resist fading and degradation from sun exposure. Regular cleaning helps maintain this protective layer.
5. Troubleshooting
This section addresses common issues you might encounter with your Smoby Casa Duplex.
5.1 Loose Parts
- Issue: Parts feel wobbly or loose after assembly or prolonged use.
- Solution: Re-check all screws and fasteners. Tighten them securely, but do not overtighten to avoid stripping the plastic.
5.2 Difficulty Assembling Parts
- Issue: Components do not fit together easily.
- Solution: Verify that you are using the correct parts for the step and that they are oriented correctly. Refer to the assembly diagrams. Ensure no debris is obstructing the connection points.
5.3 Fading Color
- Issue: The plastic color appears to be fading over time.
- Solution: While the playhouse is UV-treated, prolonged exposure to intense sunlight can still cause some fading over many years. Ensure regular cleaning to maintain the surface. Consider relocating the playhouse to a partially shaded area if possible.
6. Specifications
| Feature | Detail |
|---|---|
| Model Number | 320020 |
| Brand | Smoby |
| Material | Plastic (UV-treated) |
| Assembled Dimensions (L x W x H) | 196 cm x 95 cm x 204 cm |
| Weight | 59 kg |
| Recommended Age | 3 years and up (36 months+) |
| Assembly Required | Yes |
7. Warranty Information
Specific warranty terms and conditions for the Smoby Casa Duplex (Model 320020) may vary by region and retailer. Please retain your proof of purchase. For detailed warranty information, please refer to the documentation provided at the time of purchase or contact your retailer or Smoby customer service directly.
8. Support
If you require further assistance, have questions about assembly, or need to report a missing or damaged part, please contact:
- Your Retailer: The store or online platform where you purchased the Smoby Casa Duplex.
- Smoby Customer Service: Visit the official Smoby website for contact details and support resources.
When contacting support, please have your product model number (320020) and proof of purchase readily available.