1. Introduction
The POLY HL10 Handset Lifter is an accessory designed to enhance the functionality of compatible Plantronics headset systems. It enables remote call answering and ending, providing greater mobility and convenience for users. This device integrates seamlessly with your desk phone, automatically lifting and returning the handset to its cradle at the touch of a button on your headset.
2. Package Contents
Verify that all items are present in your package:
- POLY HL10 Handset Lifter
- Height Adjuster
- Mono Earbud (for certain headset models)
3. Compatibility
The HL10 Handset Lifter is designed for use with various Plantronics headset systems. Ensure your headset system is listed below for optimal performance:
- Plantronics CS50
- Plantronics CS55
- Plantronics Voyager 510S
- Plantronics SupraPlus Wireless
- Plantronics CS55H
- Plantronics CS70N
- Plantronics CS500 Series
- Plantronics Savi 7200 Office Series
- Plantronics Savi 8200 Office Series
- Plantronics Voyager Office Series cordless headset systems
4. Setup and Installation
Follow these steps to install your HL10 Handset Lifter:
- Positioning the Lifter: Place the HL10 Handset Lifter on your desk phone, ensuring it fits securely under the handset. The lifter should be positioned so that its arm can effectively lift the handset off the hook.
- Securing the Lifter: Use the provided self-stick adhesive strips to firmly attach the lifter to your phone base unit. This prevents movement during operation.
- Connecting to the Headset System: Connect the lifter's cable to the designated port on your Plantronics headset base unit. Refer to your headset system's manual for specific port locations.
- Adjusting Height: The HL10 includes a height adjuster. Ensure the lifter's arm is at the correct height to reliably lift and return your phone's handset. Adjust as necessary to achieve proper functionality.
5. Operating Instructions
Once installed, the HL10 Handset Lifter works in conjunction with your compatible Plantronics wireless headset to provide remote call control:
- Answering a Call: When your phone rings, simply press the call answer button on your Plantronics wireless headset. The HL10 will automatically lift the telephone handset, connecting the call to your headset.
- Ending a Call: To end a call, press the call end button on your Plantronics wireless headset. The HL10 will automatically return the handset to its cradle, disconnecting the call.
This video demonstrates the features of a compatible Poly Savi 8220 DECT Wireless Headset, including its use with a handset lifter for remote call control. It highlights headset controls, audio quality, and connectivity options.
6. Maintenance
The HL10 Handset Lifter is designed for durability and reliability. To ensure its longevity:
- Keep the device clean by wiping it with a soft, dry cloth.
- Avoid exposing the lifter to excessive moisture or extreme temperatures.
- Ensure the area around the lifter and handset is clear of obstructions to allow for smooth operation.
7. Troubleshooting
If you encounter issues with your HL10 Handset Lifter, consider the following:
- Lifter Not Activating: Check all cable connections between the lifter and the headset base unit. Ensure the headset is powered on and properly paired. Verify the lifter's height adjustment is correct for your phone's handset.
- Intermittent Operation: Ensure the adhesive strips are securely holding the lifter in place. Any movement can affect its ability to consistently lift the handset.
- No Ring Detection (Advanced): Some users have reported issues with ring detection. While not officially recommended, a user-reported solution for certain models involves carefully snipping a small wire connected to the lifter's microphone for ring detection. This should only be considered if other troubleshooting steps fail and you understand it may affect warranty.
8. Specifications
| Feature | Detail |
|---|---|
| Model Number | 60961-32 |
| Product Dimensions | 4.25 x 3.25 x 2 inches |
| Item Weight | 4.8 ounces |
| Color | Gray |
| Manufacturer | Poly |
| Connectivity Technology | Kleer (for headset communication) |
| Compatible Devices | Plantronics Headset Systems and select Plantronics wireless headsets |
9. Warranty and Support
The POLY HL10 Handset Lifter comes with a one-year warranty. This warranty covers manufacturing defects but does not cover misuse of the product.
For technical assistance, troubleshooting beyond this manual, or warranty claims, please contact POLY customer support through their official website or the contact information provided with your product documentation.
