Linksys PAP2 Phone Adapter User Manual

1. Introduction

The Linksys PAP2 Phone Adapter is designed to convert your existing cable or DSL Internet connection into a functional phone line. This device allows you to connect standard analog telephones or fax machines to a Voice over Internet Protocol (VoIP) service, enabling you to make and receive calls over the internet. Each of the two phone jacks operates independently, supporting separate phone service and numbers.

2. Package Contents

Upon opening the Linksys PAP2 Phone Adapter package, verify that all components are present. A typical package includes:

• Linksys PAP2 Phone Adapter unit
• Power Adapter
• Ethernet Cable
• Telephone Cable
• Quick Installation Guide (not included in this manual)

Image 2.1: Front view of the Linksys PAP2 Phone Adapter retail box. The box indicates it is an 'Internet Phone Service Start-Up Kit' and highlights features such as 'No Contracts' and 'Keep Your Current Number'.

3. Product Overview

The Linksys PAP2 Phone Adapter is a compact device designed for easy integration into your home network. It features multiple ports and LED indicators to monitor its status and connectivity.

3.1 Device Layout

Image 3.1: Front-side view of the Linksys PAP2 Phone Adapter. The device is silver and gray with a blue label indicating 'Linksys Phone Adapter with 2 Ports for Voice-over-IP'. LED indicators are visible on the top right, and ports are located on the rear (not visible in this image).

3.2 Ports and Indicators

The PAP2 unit typically includes the following ports and LED indicators:

• Power Port: Connects to the included power adapter.
• Internet Port: Connects to your router or modem for internet access.
• Ethernet Port: (Optional) Connects to a computer or other network device.
• Phone 1 Port: Connects to your first analog telephone or fax machine.
• Phone 2 Port: Connects to your second analog telephone or fax machine.
• Power LED: Indicates power status.
• Internet LED: Indicates internet connectivity.
• Phone 1 LED: Indicates status for Phone 1 line (e.g., active call, ringing).
• Phone 2 LED: Indicates status for Phone 2 line (e.g., active call, ringing).

Image 3.2: Rear view of the Linksys PAP2 Phone Adapter box, showing a 'Product View - Connections' diagram. This diagram illustrates how to connect standard phones, a wireless or wired router, a cable/DSL modem, and the internet to the PAP2 device.

4. Setup Instructions

Follow these steps to set up your Linksys PAP2 Phone Adapter:

1. Connect to Your Network: Plug one end of the Ethernet cable into the 'Internet' port on the PAP2 adapter. Connect the other end of the Ethernet cable to an available LAN port on your router or gateway.
2. Connect Your Phones: Plug your analog telephone(s) or fax machine(s) into the 'Phone 1' and/or 'Phone 2' ports on the PAP2 adapter using standard telephone cables.
3. Connect Power: Plug the power adapter into the 'Power' port on the PAP2 adapter, then plug the power adapter into an electrical outlet.
4. Verify Status: Once powered on, observe the LED indicators. The 'Power' LED should be solid green. The 'Internet' LED should also be solid green, indicating a successful network connection. The 'Phone 1' and 'Phone 2' LEDs will illuminate when a phone is off-hook or during an active call.
5. Service Activation: Contact your chosen VoIP service provider (e.g., Vonage) to activate your service and configure the adapter. You will typically need to provide the MAC address of your PAP2 adapter, which can be found on a label on the bottom of the device.

5. Operating Instructions

Once the Linksys PAP2 Phone Adapter is set up and your VoIP service is active, operating your phone lines is similar to using traditional telephone service.

• Making a Call: Pick up the handset of your connected phone. You should hear a dial tone. Dial the desired phone number.
• Receiving a Call: When your phone rings, pick up the handset to answer the call.
• Independent Lines: Each phone port (Phone 1 and Phone 2) operates independently. You can have two separate conversations simultaneously using two different phones connected to the adapter, each with its own phone number if configured by your service provider.
• Fax Machines: If connecting a fax machine, ensure your VoIP service provider supports fax over IP (FoIP) and follow their specific instructions for optimal performance.

6. Features

The Linksys PAP2 Phone Adapter, in conjunction with a compatible VoIP service, offers a range of features to enhance your communication experience. These features are typically managed through your service provider's online portal.

• Voicemail: Receive and manage voice messages.
• Caller ID with Name: View the name and number of incoming callers.
• Call Waiting: Be notified of incoming calls while on another call.
• Call Forwarding: Redirect incoming calls to another number.
• Call Transfer: Transfer an active call to another party.
• Three-Way Calling: Conduct a conference call with two other parties.
• Call Hunt: Distribute incoming calls to a group of numbers.
• Repeat Dialing: Automatically redial the last number called.
• Call ID Block (*67): Block your caller ID for outgoing calls.
• Call Return: Dial the number of the last incoming call.
• International Call Block: Restrict international calls.
• Online Management: Access and configure service settings via a web interface provided by your VoIP service provider.

7. Troubleshooting

If you encounter issues with your Linksys PAP2 Phone Adapter, consider the following troubleshooting steps:

• No Dial Tone:
  • Ensure the PAP2 adapter is powered on and the 'Power' LED is solid green.
  • Check that the Ethernet cable is securely connected to the 'Internet' port on the PAP2 and to your router/modem. The 'Internet' LED should be solid green.
  • Verify that your analog phone is correctly plugged into the 'Phone 1' or 'Phone 2' port.
  • Restart the PAP2 adapter by unplugging the power adapter, waiting 10 seconds, and plugging it back in.
  • Confirm your internet connection is active and stable.
• Poor Call Quality (Echo, Static, Dropped Calls):
  • Call quality is highly dependent on your internet connection. Ensure you have sufficient bandwidth and a stable connection.
  • Minimize other internet activities (e.g., large downloads, streaming) during calls.
  • If using a wireless router, ensure the PAP2 is connected via Ethernet for a more stable connection.
  • Contact your VoIP service provider; they may need to adjust settings or troubleshoot your service.
• Cannot Make/Receive Calls:
  • Ensure your VoIP service subscription is active and in good standing.
  • Verify that the PAP2 adapter has been properly activated with your service provider using its MAC address.
  • Check for any service outages with your internet service provider or VoIP service provider.

For persistent issues, consult your VoIP service provider's support resources or the Linksys support website.

8. Specifications

9. Maintenance

The Linksys PAP2 Phone Adapter requires minimal maintenance to ensure optimal performance and longevity.

• Cleaning: Use a soft, dry cloth to clean the exterior of the device. Avoid using liquid cleaners or aerosols, as they may damage the unit.
• Environment: Place the adapter in a well-ventilated area, away from direct sunlight, heat sources, and moisture. Ensure that the ventilation openings are not blocked.
• Power Cycle: If the device becomes unresponsive or experiences minor issues, perform a power cycle by disconnecting the power adapter for 10 seconds and then reconnecting it.

10. Warranty and Support

The Linksys PAP2 Phone Adapter typically comes with a One-Year Limited Warranty from the date of purchase. Please retain your proof of purchase for warranty claims.

For technical support, warranty information, or to access additional resources, please refer to the following:

• Linksys Website: www.linksys.com
• Support Email: support@linksys.com
• Service Provider Support: For issues related to your VoIP service, contact your specific service provider (e.g., Vonage) directly.

Image 10.1: Bottom view of the Linksys PAP2 Phone Adapter box. This section displays the UPC (0745883559435), Serial Number (S/N FH900F223542), MAC ID (0016B66E9F19), and confirms a 'One-Year Limited Warranty'. It also provides the Linksys website and support email address.