Introduction
The Dualit Classic NewGen 2-Slice Toaster, model 20293, is designed for efficiency and durability. Featuring extra-wide 28mm slots and patented ProHeat elements, this toaster ensures consistent toasting results and extended element longevity. It includes a removable crumb tray and an adjustable rear foot for stability. This manual provides essential information for the safe and effective operation, maintenance, and troubleshooting of your Dualit toaster.

Image: The Dualit 2-Slice Toaster, showcasing its classic chrome design and two slices of perfectly toasted bread.
Important Safety Information
Please read all instructions carefully before using the toaster. Failure to follow these instructions may result in electric shock, fire, or serious injury.
- Electrical Safety: Ensure the voltage rating on the appliance matches your mains supply voltage. Do not immerse the toaster, cord, or plug in water or any other liquid. Always unplug the toaster from the outlet when not in use and before cleaning.
- Hot Surfaces: The toaster surfaces become very hot during use. Do not touch hot surfaces. Use handles or knobs. Allow the appliance to cool completely before cleaning or storing.
- Fire Hazard: Never leave the toaster unattended while in operation. Do not toast oversized foods, metal foil packages, or utensils in the toaster as this may cause a fire or electric shock. Do not place the toaster near flammable materials such as curtains or drapes.
- Crumb Tray: Regularly empty the crumb tray to prevent crumb build-up, which can be a fire hazard.
- Children and Vulnerable Persons: This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure they do not play with the appliance.
- Damage: Do not operate any appliance with a damaged cord or plug, or after the appliance malfunctions or has been damaged in any manner. Contact Dualit customer service for repair.
Product Overview
Familiarize yourself with the components and key features of your Dualit 2-Slice Toaster:

Image: Labeled diagram of the Dualit 2-Slice Toaster, highlighting its key components including the ProHeat Elements, Selector Switch, Mechanical Timer, Defrost Function, Manual Ejector, and Removable Crumb Tray.
- ProHeat Elements: These award-winning, patented elements are designed to increase toasting efficiency and extend the lifespan of the heating elements.
- Selector Switch: This control allows you to activate specific slots, enabling you to toast 1 or 2 slices, or use a bagel setting which heats only the inner elements. This feature contributes to energy efficiency.
- Mechanical Timer: A precise dial to set your desired browning level and toasting duration.
- Defrost Function: Integrated into the timer dial, this setting provides additional toasting time for frozen items.
- Manual Ejector: Unlike automatic pop-up toasters, the Dualit toaster features a manual ejector lever. This allows you to check toast progress at any time and keeps the toast warm in the slots until you are ready to retrieve it.
- Removable Crumb Tray: Located at the base of the toaster, this tray collects crumbs for easy and hygienic disposal.
- Adjustable Rear Foot: Provides stability and allows for leveling the toaster on uneven kitchen surfaces.
Setup
- Unpacking: Carefully remove the toaster from its packaging. Retain packaging for future storage or transport.
- Placement: Place the toaster on a stable, flat, heat-resistant surface, away from flammable materials. Ensure adequate ventilation around the toaster.
- First Use Conditioning: Before toasting food for the first time, operate the toaster for one or two full cycles without bread. This will burn off any manufacturing residues and condition the new elements. A slight odor or smoke may be present during this process; this is normal. Ensure the area is well-ventilated.
- Plug In: Insert the power plug into a suitable 120V AC electrical outlet.

Image: A close-up view of the Dualit toaster's side, illustrating the power cord and its standard US plug connection.
Operating Instructions
Basic Toasting
- Load Bread: Place slices of bread into the toaster slots. For optimal results, use the left slot first if toasting only one slice.
- Select Slots: Use the upper Selector Switch to choose the number of slots you wish to activate (e.g., 'I' for one slot, 'II' for two slots).
- Set Browning: Turn the lower Mechanical Timer dial to your desired browning level. The dial typically ranges from lighter to darker settings.
- Start Toasting: The toaster will begin toasting once the timer is set. The indicator light will illuminate, and a ticking sound will be heard.
- Retrieve Toast: When the timer reaches zero, the heating elements will switch off. The toast will remain in the slots, staying warm. To retrieve, push the Manual Ejector lever upwards.
Defrosting Frozen Items
To toast frozen bread or other frozen items, place them in the slots and set the Mechanical Timer dial to the defrost setting (often indicated by a snowflake symbol or a specific time setting for frozen items). This function adds extra time to the toasting cycle to account for the frozen state.
Using the Warming Rack (Accessory)
The Dualit Warming Rack (sold separately) can be placed on top of the toaster to warm items such as croissants, buns, or pastries without inserting them into the slots. Follow the instructions provided with the warming rack for proper use.
Using the Sandwich Cage (Accessory)
For toasting sandwiches or smaller items, the Dualit Sandwich Cage (sold separately) can be used. This accessory holds the food securely and includes a built-in drip tray. Insert the sandwich cage with your food into the toaster slot and operate as usual. Allow an additional minute after toasting for thorough heating of the sandwich filling.
Maintenance and Cleaning
Regular cleaning ensures the longevity and safe operation of your toaster.
- Unplug and Cool: Always unplug the toaster from the power outlet and allow it to cool completely before cleaning.
- Empty Crumb Tray: Pull out the removable crumb tray from the bottom of the toaster. Dispose of crumbs and wipe the tray clean with a damp cloth. Ensure the tray is completely dry before reinserting.
- Exterior Cleaning: Wipe the exterior of the toaster with a soft, damp cloth. For stubborn marks, a mild, non-abrasive cleaner can be used. Do not use harsh chemicals, abrasive pads, or metal scourers, as these can damage the chrome finish.
- Interior Cleaning: Do not insert any objects into the toasting slots for cleaning. If food becomes lodged, unplug the toaster and carefully invert it to dislodge the item.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Toast is unevenly browned. | Incorrect slot selection for the number of slices; toaster not preheated for first use. | Ensure the Selector Switch matches the number of slices being toasted. For the first use of the day, consider running a cycle without bread to preheat the elements. |
| Toaster does not heat up. | Not plugged in; power outage; timer not set; internal malfunction. | Check power connection. Ensure the Mechanical Timer dial is set to a desired browning level. If the issue persists, contact Dualit customer service. |
| Smoke or burning smell. | Crumbs in the crumb tray; food lodged in slots; foreign object in slots. | Immediately unplug the toaster. Allow to cool. Empty and clean the crumb tray. Carefully remove any lodged food or foreign objects. |
| Toast does not "pop up". | This model features a manual ejector. | This is normal operation. Push the Manual Ejector lever upwards to retrieve toast. This feature keeps toast warm until ready. |
Specifications

Image: Dimensional diagram of the Dualit 2-Slice Toaster, indicating its length, width, and height.
- Model: 20293
- Brand: Dualit
- Colour: Chrome
- Number of Slices: 2
- Power/Wattage: 1250 watts
- Voltage: 120V
- Material: Metal
- Product Dimensions (L x W x H): Approximately 29.72 x 25.91 x 25.91 cm (11.7 x 10.2 x 10.2 inches)
- Item Weight: Approximately 3.72 kg (8.2 lbs)
- Special Features: Warming Rack (accessory compatible), ProHeat Elements, Manual Ejector, Removable Crumb Tray.
Warranty and Support
Dualit toasters are renowned for their robust construction and repairability. Each toaster is hand-assembled and designed for longevity, with all parts being easily available and replaceable. This commitment to repairability ensures a longer product lifespan and reduces waste.

Image: Features of the Dualit toaster, emphasizing its hand-built quality, repairability, and advanced ProHeat elements.
For specific warranty details, to order replacement parts, or for any technical assistance, please contact Dualit customer support or visit their official website:
Official Dualit Website: www.dualit.com





