Yi IoT Camera Setup: Step-by-Step Instructions and Tips

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Apps Yi IoT App

Apps Yi IoT App Instructions

The Apps Yi IoT App Instructions provide a comprehensive guide for setting up and using the Yi IoT Camera. The step-by-step instructions cover everything from downloading the app to connecting the camera to Wi-Fi. The guide also includes tips for troubleshooting common problems, such as offline connectivity or weak signal coverage. Users can access cloud storage and learn how to store videos on the camera. The manual also includes special statements and warnings, such as not installing the product in damp, dusty, high-temperature, flammable, or explosive areas and keeping it out of reach of children. The FCC warning states that this device complies with part 15 of the FCC rules and provides guidelines for minimizing interference with radio or television reception. The radiation exposure statement emphasizes that the equipment should be installed and operated with a minimum distance of 20cm between the radiator and the user’s body. Overall, this guide is an essential tool for anyone looking to set up and use the Yi IoT Camera.

Smart  Camera Instruction

  • Download Yi loT appApps Yi IoT App Instructions 1
  • Sign up and log inApps Yi IoT App Instructions 2

How to add a cameraApps Yi IoT App Instructions 3

How to connect with Wi-fiApps Yi IoT App Instructions 4

If you don’t hear the sequence, please press the “RESET” on the device. Continue for more than 5 seconds, until you heard the sequence, that means the reset is successful.Apps Yi IoT App Instructions 5Note

  •  5CHz wireless band is not supported;
  •  Please turn on the location of phoneApps Yi IoT App Instructions 6

QR code

The QR code that appears on the mobile phone is Scanned against the camera lens and the device emits a prompt sound “QR code scan successful” and “WiFi connected’, click Next, and wait for the network configuration to be completed.Apps Yi IoT App Instructions 7Apps Yi IoT App Instructions 8

HOW TO  USE THE APPApps Yi IoT App Instructions 9 Apps Yi IoT App Instructions 10

CLOUD STORAGEApps Yi IoT App Instructions 11

Common problem

  • Q: The camera is offine or offine
    •  Check if the power supply is working properly
    •  Power off and restart the device to reconnect to the network
    •  The signal coverage is weak
    •  Signal interference shielding in special places
  • Q:How does the camera store video
    •  The camera supports the F32 format with a maximum capacity of 64G. After the card is recognized, it automatically records, and when the storage s full, it automaticaly overwrites the original recording and loops recording: Support opening cloud storage service to store video;

Special statement

  • The product is subject to the actual product, the instruction manual is for reference only
  • Mobile phone app and device firmware version support update, users can upgrade through the app.
  • The manual may contain technical descriptions or inconsistencies with product functions or typographical errors. Please understand, please refer to the final interpretation of our company.
  • Do not install the product in a place where it is damp. dusty. high temperature, flammable or explosive and out of reach of children.

FCC Warning

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions

  •  this device may not cause harmful interference, and
  • this device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna
  • Increase the separation between the equipment and receiver
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radia/TV technician for help.

Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance 20cm between the radiator and your body.

SPECIFICATION

Product Specifications

Description

Product Name

Yi IoT Camera

Compatibility

Requires Yi IoT App

Setup

Step-by-step instructions for downloading app, signing up, adding camera, and connecting to Wi-Fi

Troubleshooting

Tips for resolving offline connectivity or weak signal coverage issues

Cloud Storage

Access to cloud storage for video storage

Memory

Supports F32 format with maximum capacity of 64G

Special Statements

Product should not be installed in damp, dusty, high-temperature, flammable, or explosive areas and should be kept out of reach of children. Mobile app and device firmware can be updated. Manual may contain technical descriptions or inconsistencies with product functions or typographical errors.

FCC Warning

Device complies with part 15 of the FCC rules and must not cause harmful interference. Changes or modifications not approved by responsible party could void user’s authority to operate equipment. Equipment generates radio frequency energy and should be installed and used in accordance with instructions to avoid harmful interference to radio communications.

Radiation Exposure Statement

Equipment should be installed and operated with a minimum distance of 20cm between the radiator and user’s body to comply with FCC radiation exposure limits for uncontrolled environments.

FAQS

What is the radiation exposure statement?

The radiation exposure statement emphasizes that the equipment should be installed and operated with a minimum distance of 20cm between the radiator and the user’s body. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.

What is the FCC warning?

The FCC warning states that this device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: this device may not cause harmful interference, and this device must accept any interference received, including interference that may cause undesired operation.

What are some special statements regarding the use of the product?

Some special statements regarding the use of the product include not installing the product in a place where it is damp, dusty, high temperature, flammable or explosive and out of reach of children. The manual may contain technical descriptions or inconsistencies with product functions or typographical errors. Please refer to the final interpretation of our company.

How does the camera store video?

The camera supports the F32 format with a maximum capacity of 64G. After the card is recognized, it automatically records, and when the storage is full, it automatically overwrites the original recording and loops recording. You can also open cloud storage service to store video.

What should I do if my camera is offline or not working properly?

If your camera is offline or not working properly, check if the power supply is working properly. Power off and restart the device to reconnect to the network. The signal coverage may be weak or there may be signal interference shielding in special places.

How do I connect my camera to Wi-Fi?

To connect your camera to Wi-Fi, follow the instructions provided in the Yi IoT app. Make sure that your Wi-Fi network is working properly and that you have entered the correct password.

How do I add a camera to the Yi IoT app?

To add a camera to the Yi IoT app, open the app and click on the “+” icon. Follow the on-screen instructions to add your camera.

How do I download the Yi IoT app?

To download the Yi IoT app, go to your app store and search for “Yi IoT.” Once you find the app, click on “download” to install it on your device.

What is the Yi IoT Camera Setup guide?

The Yi IoT Camera Setup guide is a comprehensive guide that provides step-by-step instructions for setting up and using the Yi IoT Camera.

Documents / Resources

PDF thumbnailYi IoT App
Instructions · LBC1, 2A76F-LBC1, 2A76FLBC1, Yi IoT, App, Yi IoT App, Application
PDF thumbnailYi IoT App
User Manual · 2AFSO-I108, 2AFSOI108, i108, Yi IoT App, Yi IoT, App
PDF thumbnailYi IoT App
Instructions · Yi IoT App, App

References

Questions and answers

Helpful product questions tied to this manual. Each item links to the full Q&A page.

Questions & Answers

Use this section to ask about setup, compatibility, troubleshooting, or anything missing from this manual.

  1. The app cannot be installed on my Samsung S5e Tablet, Android 11
    And now ?
    Die App kann auf meinem Samsung S5e Tablet, Android 11 nicht installiert werden
    Und nun ?

    Monika Mylo asks <em>The app cannot be installed on my Samsung S5e Tablet, Android 11
    And now ?
    Die App kann auf meinem Samsung S5e Tablet, Android 11 nicht installiert werden
    Und nun ?
    Manuals+ clarified question
    Question

    How can I install the Yi IoT app on a Samsung S5e tablet running Android 11 if it is failing?

    Answer

    If you are unable to install the Yi IoT app on your Samsung S5e tablet, please try the following steps based on the manual and general troubleshooting:

    • Check Compatibility: Ensure your tablet's software is fully updated. While Android 11 is generally supported, specific device restrictions in the Google Play Store may sometimes prevent installation.
    • Alternative Download Method: The manual suggests two ways to get the app:
      • Search for "Yi IoT" directly in the Google Play Store.
      • Scan the QR code provided on page 2 of the manual (or at the 0:12 mark in the setup video) to be directed to the official download link.
    • Clear Play Store Cache: Go to your tablet's Settings > Apps > Google Play Store > Storage and select Clear Cache and Clear Data, then restart the tablet and try again.
    • Check Storage Space: Ensure your tablet has enough available internal storage to complete the installation.

    If the app still shows as "not compatible" in the Play Store, it may be due to the specific hardware profile of the tablet. In such cases, you may need to contact the app developer, YI Technologies, Inc., for further clarification on tablet support.

  2. Because to review the videos of the recordings in the sim card in memory I must necessarily activate a subscription. It seems to me an abuse having bought a sim and having bought a camera, I register on my wife circuit and pay my fee. At this point it is useless to buy cameras.
    Perchè per rivedere i filmati delle registrazioni nella schede sim in memoria devo obbligatoriamento attivare un abbonamento . Mi sembra un abuso avendo acquistato una sim e avendo acquistato una telecamera , io registro sul mio circuito wife e pago il mio canone . A questo punto è inutile comperare le telecamere .

    Alessandro asks <em>Because to review the videos of the recordings in the sim card in memory I must necessarily activate a subscription. It seems to me an abuse having bought a sim and having bought a camera, I register on my wife circuit and pay my fee. At this point it is useless to buy cameras.
    Perchè per rivedere i filmati delle registrazioni nella schede sim in memoria devo obbligatoriamento attivare un abbonamento . Mi sembra un abuso avendo acquistato una sim e avendo acquistato una telecamera , io registro sul mio circuito wife e pago il mio canone . A questo punto è inutile comperare le telecamere .
    Manuals+ clarified question
    Question

    Why do I need a subscription to view videos recorded on my SD card?

    Answer

    You do not need a subscription to view videos recorded on your SD card. The Yi IoT camera supports local storage via a microSD card (FAT32 format, up to 64GB) which automatically records and loops when full.

    To view your local recordings without a subscription, follow these steps in the Yi IoT app:

    • Open the camera's live view.
    • Tap on the Activity or Playback button.
    • On the playback screen, ensure you have selected SD card playback (usually represented by a small SD card icon) rather than "Cloud playback" (represented by a cloud icon).
    • Use the timeline to select the date and time of the footage you wish to review.

    The app often promotes the Cloud Storage subscription as a primary option, which can be confusing. As long as your SD card is recognized by the camera, you can access your footage for free through the local playback menu.

  3. Hello, how do I set the FHD constantly?
    Yours sincerely, N. Schrade.
    Hallo, wie stelle ich die FHD stänIG ein ?
    MfG N.Schrade.

    Schrade Norbert asks <em>Hello, how do I set the FHD constantly?
    Yours sincerely, N. Schrade.
    Hallo, wie stelle ich die FHD stänIG ein ?
    MfG N.Schrade.
    Manuals+ clarified question
    Question

    How do I set the Yi IoT camera to FHD resolution permanently?

    Answer

    To set your Yi IoT camera to FHD (Full High Definition) resolution, follow these steps within the app:

    • Open the Yi IoT app and select your camera to enter the live view screen.
    • Look for the resolution toggle button, which is typically located on the live video feed (often labeled as 'Auto', 'SD', or 'HD').
    • Tap this button and select HD or FHD to switch to the highest quality.

    Note on 'Constant' FHD: Many Yi IoT cameras default to 'Auto' to ensure a smooth stream based on your current Wi-Fi signal strength. If your internet connection fluctuates, the app may automatically downgrade the quality to prevent buffering. To maintain FHD constantly, ensure you have a strong, stable Wi-Fi connection (5GHz is not supported by most models; use a stable 2.4GHz signal). If the setting reverts to SD every time you reopen the app, check the Camera Settings (gear icon) for any specific 'Default Video Quality' options, though this varies by specific firmware version.

  4. My camera is online and also shows a picture. I can’t move the camera sideways or up and down by swiping on my Android. The camera was installed today. Turning it on and off didn’t do anything. Thanks for the quick info.

    I
    Meine Kamera ist online und zeigt auch ein Bild. Ich kann durch wischen auf meinem Android weder seitwärts noch auf und ab die Kamera bewegen. Die Kamera wurde heute installiert. Ein und ausschalten haben nichts bewirkt. Danke für eine kurze Info.

    I

    Norbert Brinkmann asks <em>My camera is online and also shows a picture. I can't move the camera sideways or up and down by swiping on my Android. The camera was installed today. Turning it on and off didn't do anything. Thanks for the quick info.

    I
    Meine Kamera ist online und zeigt auch ein Bild. Ich kann durch wischen auf meinem Android weder seitwärts noch auf und ab die Kamera bewegen. Die Kamera wurde heute installiert. Ein und ausschalten haben nichts bewirkt. Danke für eine kurze Info.

    I

    Manuals+ clarified question
    Question

    How do I control the PTZ (Pan-Tilt-Zoom) movement of my Yi IoT camera using the Android app?

    Answer

    To control the movement of your Yi IoT camera, you should use the dedicated PTZ control interface within the app rather than just swiping on the live feed. Follow these steps:

    • Open the Yi IoT app and select your camera to view the live stream.
    • Look for the PTZ control wheel located below the live video window. This is a circular directional pad designed for manual movement.
    • Tap the directional arrows on this wheel to move the camera up, down, left, or right.

    If the PTZ control wheel does not appear or does not respond, please check the following:

    • Firmware Update: Go to Camera Settings (the gear icon) and check if there is a firmware update available for your device.
    • App Permissions: Ensure the Yi IoT app has all necessary permissions enabled in your Android system settings.
    • Hardware Capability: Verify that your specific camera model supports Pan-Tilt functionality, as some fixed-lens models may show a picture but do not have internal motors for movement.

  5. There was no power. It restarted when it came back but the time stopped. How can I reset it?
    Nem volt áram.Újra indult mikor visszajött de az idő elállítódott.Hogyan tudom visszaállítani?

    Virágné Szabó Boglárka asks <em>There was no power. It restarted when it came back but the time stopped. How can I reset it?
    Nem volt áram.Újra indult mikor visszajött de az idő elállítódott.Hogyan tudom visszaállítani?
    Manuals+ clarified question
    Question

    How do I reset my Yi IoT camera and fix the time synchronization after a power outage?

    Answer

    To reset your Yi IoT camera and restore correct time synchronization, follow these steps:

    • Resetting the Camera: Locate the "RESET" button on the device. Press and hold it for more than 5 seconds until you hear a two-tone sequence. This indicates the reset was successful.
    • Fixing the Time: Once the camera is reset and re-paired with the Yi IoT app, the time should synchronize automatically with your mobile device. If it does not, you can manually check the settings:
      • Open the Yi IoT app and go to Camera Settings.
      • Look for the Time Zone setting to ensure it matches your current location.
    • Troubleshooting Power Issues: If the camera remains offline after a power outage, the manual suggests powering the device off and restarting it to reconnect to the network.

  6. How can we change the wifi network without reconfiguring the camera?
    THANKS
    Comment peut on changer de réseau wifi sans reconfigurer la caméra?
    Merci

    michel Rodriguez asks <em>How can we change the wifi network without reconfiguring the camera?
    THANKS
    Comment peut on changer de réseau wifi sans reconfigurer la caméra?
    Merci
    Manuals+ clarified question
    Question

    How can I change the Wi-Fi network for my Yi IoT camera without reconfiguring it?

    Answer

    To change the Wi-Fi network for your Yi IoT camera, you generally must go through the setup process again because the camera needs to receive the new network credentials (SSID and Password) via a new QR code scan.

    According to the manual and setup instructions:

    • Reset the Camera: Press and hold the RESET button on the device for more than 5 seconds until you hear the sequence/tone. This indicates the reset is successful.
    • Open the Yi IoT App: Tap the + (add) button to start a new connection.
    • Select Wi-Fi Connection: Choose the new Wi-Fi network on your phone and enter the new password in the app. Note that only 2.4GHz networks are supported; 5GHz is not.
    • Scan the QR Code: The app will generate a QR code. Face your mobile phone screen toward the camera lens. Once the camera says "QR code scan successful" and "WiFi connected," the update is complete.

    Note: If you are simply moving the camera to a new location that uses the exact same Wi-Fi name (SSID) and password as the previous one, the camera should reconnect automatically without any reconfiguration.

  7. Bonjour
    Pas moyen de branché ma caméra, j’ai tout essayer avec vos recommendations mais cela na pas fonctionner

    PATRICK TRENCHANT asks Bonjour
    Pas moyen de branché ma caméra, j'ai tout essayer avec vos recommendations mais cela na pas fonctionner
    Manuals+ clarified question
    Question

    I cannot connect my Yi IoT camera despite following the instructions. What should I do?

    Answer

    If you are unable to connect your Yi IoT camera after following the standard steps, please verify the following critical requirements:

    • Wi-Fi Frequency: Ensure you are connecting to a 2.4GHz wireless band. The camera does not support 5GHz Wi-Fi.
    • Reset the Device: Press and hold the RESET button on the camera for more than 5 seconds until you hear the sequence sound. This ensures the device is in pairing mode.
    • Location Services: Ensure that Location/GPS is enabled on your smartphone while using the Yi IoT app for the setup process.
    • QR Code Scanning: When scanning the QR code from your phone screen, ensure the camera lens is clean and hold the phone about 10-20cm away. Wait for the prompt "QR code scan successful."
    • Power Supply: Check that the power adapter is providing consistent power and try a different outlet if the device does not emit any sounds.

    If the camera still fails to connect, try restarting your router and ensuring your Wi-Fi password does not contain special characters that might be unsupported.

  8. when creating account, why does it ask for CREDIT CARD information if free. Is there a monthly fee ??

    Marjorie asks when creating account, why does it ask for CREDIT CARD information if free. Is there a monthly fee ??
    Manuals+ clarified question
    Question

    Why does the Yi IoT app ask for credit card information during account creation, and is there a monthly fee?

    Answer

    The Yi IoT app itself is free to download and use for basic camera functions. However, the app offers optional Cloud Storage subscriptions which do require a monthly or annual fee. If you are being asked for credit card information during setup, it is likely because you are being prompted to sign up for a free trial of the cloud service or a specific subscription plan.

    You can typically bypass this by looking for a "Skip" or "Not Now" option if you prefer to use local storage. The camera supports MicroSD cards (FAT32 format, up to 64GB) for local recording, which does not require a monthly fee. If you choose to use the cloud service after a trial period, a recurring fee will apply.

    If you are seeing a request for payment information immediately upon app installation (before even reaching the Yi IoT interface), ensure you have downloaded the official app from the Google Play Store or Apple App Store, as the official app stores may sometimes require a payment method on file for your general account, even for free apps.

  9. 現在のQRコードの有効期限が切れています
    もう一度やり直してください

    冨谷元輝 asks 現在のQRコードの有効期限が切れています
    もう一度やり直してください
    Manuals+ clarified question
    Question

    The current QR code has expired. How do I restart the setup process?

    Answer

    If the QR code has expired or the setup failed, you should restart the pairing process by following these steps:

    • Reset the Camera: Locate the "RESET" button on the device. Press and hold it for more than 5 seconds until you hear the sequence/prompt sound. This indicates the reset was successful.
    • Refresh the App: Go back in the Yi IoT app to the Wi-Fi configuration screen and generate a new QR code.
    • Scan Again: Hold the new QR code on your phone screen in front of the camera lens. Wait for the prompt "QR code scan successful" and "WiFi connected."
    • Check Connection: Ensure your phone is connected to a 2.4GHz Wi-Fi network (5GHz is not supported) and that location services are turned on.
  10. DA DOVE SI ACCENDE LA TELECAMERA

    GABRIELE asks DA DOVE SI ACCENDE LA TELECAMERA
    Manuals+ clarified question
    Question

    How do I turn on the Yi IoT camera?

    Answer

    To turn on your Yi IoT camera, follow these steps:

    • Connect to Power: Plug the camera into a power source using the provided cable and adapter. The camera does not typically have a physical power button; it turns on automatically once it receives power.
    • Check for Power: Ensure the power supply is working properly. If the camera does not seem to respond, try a different outlet or cable.
    • Wait for Initialization: After plugging it in, wait about 20 seconds. You should hear a two-tone sequence or a voice prompt indicating the camera is ready for setup.
    • Reset if Necessary: If you do not hear the sequence, press and hold the "RESET" button on the device for more than 5 seconds until you hear the prompt.

    Once the camera is powered on and you hear the sequence, you can proceed with the setup in the Yi IoT app by clicking the "+" button to add the device.

  11. おはようございます。

    今まで使えていたYllotカメラの追加がどうしてもできません。ペアリングの「接続には1~2分かかります」の文章が出て、1~2分待つのですが、青いバー反対側のほぼ完成まで塗られて、最終的には「ペアリグに失敗しました」が出てしまいます

    もう何度もカメラをリセットボタン押して何度もペアリング画面がでて、最終的には失敗に終わります

    以前は引っ越ししたり、場所を変えて再登録できていたものが、できないので、まったく新しいカメラと全く新しいスマホでも試みましたがダメでした

    こういうケースに対応していただける方、いらっしゃいますか?

    いろいろと相談できるところお教えいただけると幸いです。場所は東京板橋と新宿です

    よろしくお願いいたします

    篠原慶太 asks おはようございます。

    今まで使えていたYllotカメラの追加がどうしてもできません。ペアリングの「接続には1~2分かかります」の文章が出て、1~2分待つのですが、青いバー反対側のほぼ完成まで塗られて、最終的には「ペアリグに失敗しました」が出てしまいます

    もう何度もカメラをリセットボタン押して何度もペアリング画面がでて、最終的には失敗に終わります

    以前は引っ越ししたり、場所を変えて再登録できていたものが、できないので、まったく新しいカメラと全く新しいスマホでも試みましたがダメでした

    こういうケースに対応していただける方、いらっしゃいますか?

    いろいろと相談できるところお教えいただけると幸いです。場所は東京板橋と新宿です

    よろしくお願いいたします

    Manuals+ clarified question
    Question

    Why is my Yi IoT camera failing to pair even after multiple resets and trying different devices?

    Answer

    Persistent pairing failures that reach the end of the progress bar before failing often indicate a network configuration issue rather than a hardware fault. Based on the Yi IoT manual, please verify the following:

    • Wi-Fi Band: Ensure you are connecting to a 2.4GHz network. The Yi IoT camera does not support 5GHz Wi-Fi bands.
    • Location Services: Ensure that Location Services (GPS) are enabled on your smartphone during the pairing process, as this is required for the app to discover the camera.
    • Network Signal: Place the camera as close to the router as possible during setup to ensure a strong signal.
    • Reset Procedure: To ensure a clean reset, press and hold the "RESET" button for more than 5 seconds until you hear the two-tone sequence.
    • QR Code Scan: When scanning the QR code from your phone, wait for the camera to emit the "QR code scan successful" and "WiFi connected" prompts before clicking "Next" in the app.

    If these steps do not resolve the issue, the problem may be related to router security settings (such as MAC filtering) or a specific incompatibility with your network provider's hardware. For professional assistance in Tokyo, you may consider contacting local electronics support services or the retailer where the camera was purchased.

  12. ce serait bien que les petites icones soient également traduites en français
    la caméra doit-elle rester branchée sur une prise électrique ?

    Eric jouron asks ce serait bien que les petites icones soient également traduites en français
    la caméra doit-elle rester branchée sur une prise électrique ?
    Manuals+ clarified question
    Question

    Does the Yi IoT camera need to stay plugged into an electrical outlet?

    Answer

    Yes, the Yi IoT camera must remain plugged into an electrical outlet to function. It does not have an internal battery for wireless operation.

    If your camera is showing as offline, the manual recommends the following troubleshooting steps:

    • Check if the power supply is working properly and the cable is securely connected.
    • Power off and restart the device to reconnect to the network.
    • Ensure the camera is within range of your Wi-Fi signal and not blocked by interference.

    Regarding your suggestion for French translations, the Yi IoT app is subject to updates by the developer, and you can check for the latest version through your mobile app store to see if additional language support has been added.

  13. Non capisco il motivo della Vostra richiesta della carta di credito, la videocamera è stata pagata e nessuno si è degnato di comunicarmiche per usarla avrei dovuto subire una “gabella”, gradirei conoscere il motivo e come operare di seguito con questa videocamera. Diversamente mi rimborsate le spese e il danno, creato. Ho configurato con un wifi un mese c. a. fa, ora cambio il wifi e mi si richiede di pagare, ma siamo in un mondo reale o che cosa??

    Werter Ricci asks Non capisco il motivo della Vostra richiesta della carta di credito, la videocamera è stata pagata e nessuno si è degnato di comunicarmiche per usarla avrei dovuto subire una "gabella", gradirei conoscere il motivo e come operare di seguito con questa videocamera. Diversamente mi rimborsate le spese e il danno, creato. Ho configurato con un wifi un mese c. a. fa, ora cambio il wifi e mi si richiede di pagare, ma siamo in un mondo reale o che cosa??
    Manuals+ clarified question
    Question

    Why is the Yi IoT app asking for a credit card and payment when I change my Wi-Fi network?

    Answer

    The Yi IoT app typically asks for payment information in relation to its Cloud Storage subscription services. While the camera itself is a one-time purchase, cloud-based video recording is a paid service. If you are being prompted for payment while simply trying to reconfigure your Wi-Fi, it is likely that the app is displaying an advertisement or a prompt to renew a cloud subscription.

    To change your Wi-Fi network without paying for a subscription, follow these steps:

    • Reset the Camera: Press and hold the "RESET" button on the device for more than 5 seconds until you hear a two-tone sequence.
    • Re-add the Camera: Open the Yi IoT app and click the "+" (add) button.
    • Connect to Wi-Fi: Select "WiFi connection" and enter your new Wi-Fi credentials. Ensure you are using a 2.4GHz network, as 5GHz is not supported.
    • Scan the QR Code: Scan the QR code displayed on your phone with the camera lens.

    If you prefer not to use cloud services, you can store video locally by inserting a microSD card (up to 64GB, FAT32 format) into the camera. This allows for automatic loop recording without a monthly fee.

    If the app prevents you from completing the setup without a credit card, ensure you are not accidentally selecting a "Cloud Storage" trial or subscription during the pairing process. You should be able to skip these offers to use the basic features of the camera.

  14. Hi YIIOT purchased WIFi smart camera to monitor our cat whilst we’re away, is there anyway of silencing the warning alarm when my cat walks in front of camera or turn the audible sound off on the camera.
    Thankyou

    Graham Michael Andrews asks Hi YIIOT purchased WIFi smart camera to monitor our cat whilst we're away, is there anyway of silencing the warning alarm when my cat walks in front of camera or turn the audible sound off on the camera.
    Thankyou
    Manuals+ clarified question
    Question

    How do I silence the warning alarm or turn off the audible sound on my Yi IoT camera?

    Answer

    To silence the audible alarm or adjust the sound settings on your Yi IoT camera, follow these steps within the Yi IoT app:

    • Open the Yi IoT app and select your camera from the home screen.
    • Tap on the Camera Setting icon (gear icon) located in the top right corner of the live view screen.
    • Look for a menu option labeled Settings or Camera Settings.
    • To turn off the camera's internal speaker sounds, locate the Camera Volume slider and move it to the lowest setting or toggle it off.
    • To stop the camera from making an audible alarm when motion is detected, navigate to the Smart Detection or Activity Alerts section. From there, you can disable the Siren or Alarm toggle.

    If you only wish to stop receiving notifications on your phone while keeping the camera quiet, you can adjust the Activity Alerts toggle to off, or set an Alert Schedule so the camera does not trigger during specific times.

  15. Em nenhuma parte deste texto se indica a impossibilidade de ver as imagens guardadas no cartão de memória SD. No entanto não há forma de as ver. Para que serve uma câmara de vigilância se não temos acesso ás imagens guardadas sem pagar por um plano de armazenamento em nuvem? Vou ter que devolver as duas câmaras acabadas de comprar na Amazon.

    Carlos Oliveira Lima asks Em nenhuma parte deste texto se indica a impossibilidade de ver as imagens guardadas no cartão de memória SD. No entanto não há forma de as ver. Para que serve uma câmara de vigilância se não temos acesso ás imagens guardadas sem pagar por um plano de armazenamento em nuvem? Vou ter que devolver as duas câmaras acabadas de comprar na Amazon.
    Manuals+ clarified question
    Question

    How can I view images and video stored on the SD card without a cloud subscription?

    Answer

    You do not need a cloud subscription to view footage stored on your SD card. To access your local recordings, follow these steps within the Yi IoT app:

    • Open the camera's live view.
    • Tap on the Activity icon (usually located at the bottom of the screen).
    • On the Activity screen, look for the toggle or button labeled SD card playback (represented by a small SD card icon) and select it. This is distinct from the 'Cloud playback' option.
    • You can then Select date and Select time using the timeline to view your recorded history.

    Important Tips:

    • Ensure your SD card is recognized by the camera. The camera supports FAT32 format with a maximum capacity of 64GB.
    • If the card is not recognized, the camera cannot record locally. You can check the status in Camera Settings.
    • Once the card is full, the camera will automatically overwrite the oldest recordings to continue loop recording.

    If you still cannot see the 'SD card playback' option, ensure your app is updated to the latest version, as the interface may vary slightly between updates.

  16. La camera Yi Iot ne permet pas l’installation de l’application sur ma tablette Samsung Galaxy S6 elle ne serait pas compatible alors que je l’ai installé sans problème sur mon smartphone Samsung avec pourtant une version d’endroit plus ancienne ?

    Let asks La camera Yi Iot ne permet pas l'installation de l'application sur ma tablette Samsung Galaxy S6 elle ne serait pas compatible alors que je l'ai installé sans problème sur mon smartphone Samsung avec pourtant une version d'endroit plus ancienne ?
    Manuals+ clarified question
    Question

    Why can't I install the Yi IoT app on my Samsung Galaxy S6 tablet, which says it's incompatible, when I was able to install it on my Samsung smartphone with an older Android version?

    Answer

    Hello, it can be frustrating when an app shows as incompatible on a newer device while working on an older one. App compatibility in the Google Play Store is determined by the app developer and can depend on various factors beyond just the Android version, such as screen size, specific hardware components, or software features.

    Here are a few steps you can try to troubleshoot this issue with your Samsung Galaxy S6 tablet:

    1. Check for System Updates: Make sure your tablet's operating system is fully up to date. Go to Settings > Software update to check for and install any available updates.
    2. Clear Google Play Store Cache: An issue with the Play Store app itself can sometimes cause incorrect compatibility messages. You can try clearing its cache.
      • Go to Settings > Apps.
      • Find and select the Google Play Store.
      • Tap on Storage, then tap Clear Cache. You might also try Clear Data, but you will need to sign back into the Play Store afterwards.
    3. Check App Information Online: Look up the "YI IoT" app on the Google Play Store using a web browser. Sometimes the app description provides more detailed information about device requirements.
    4. Contact the App Developer: The most reliable way to get an answer is to contact YI Technologies, the developer of the app. You can usually find a "Developer contact" email address on the app's page in the Google Play Store. They can confirm whether the Samsung Galaxy S6 tablet is officially supported or if there is a known issue.

    It's possible the developer has not optimized or approved the app for your specific tablet model, even if it has a newer version of Android. Contacting them directly is the best way to get a definitive answer.

  17. セットアップ後は料金が発生しますか?

    野村 かおり asks セットアップ後は料金が発生しますか?
    Manuals+ clarified question
    Question

    Are there any fees or charges after setting up the Yi IoT camera?

    Answer

    Basic setup and use of the Yi IoT camera do not necessarily require a fee, but there are optional paid services and hardware requirements to consider:

    • Cloud Storage: The manual mentions a Cloud storage subscription (page 13). This is an optional paid service for saving video footage to the cloud.
    • Local Storage: If you prefer not to pay for a subscription, the camera supports local recording using a MicroSD card (F32 format, up to 64GB). You would need to purchase this card separately if one was not included.
    • App Usage: The Yi IoT app itself is free to download and use for live viewing and basic alerts.

    In summary, while the basic setup is free, you may encounter fees if you choose to subscribe to the optional cloud storage service.

  18. Bonjour ma caméra ne fonctionne plus et elle bip tous les 20 secondes impossible de se reconnecter dessus comment faire merci

    Serge Artes asks Bonjour ma caméra ne fonctionne plus et elle bip tous les 20 secondes impossible de se reconnecter dessus comment faire merci
    Manuals+ clarified question
    Question

    How do I fix a Yi IoT camera that is beeping every 20 seconds and won't reconnect?

    Answer

    If your Yi IoT camera is beeping every 20 seconds and you are unable to reconnect, it is likely in pairing mode or has lost its network configuration. Follow these steps to resolve the issue:

    • Perform a Hard Reset: Locate the "RESET" button on the device. Press and hold it for more than 5 seconds until you hear a sequence of tones. This indicates the reset was successful.
    • Restart the Device: Power off the camera and restart it to refresh its connection attempt.
    • Check Network Compatibility: Ensure you are connecting to a 2.4GHz Wi-Fi network, as 5GHz bands are not supported.
    • Re-pair the Camera: Open the Yi IoT app, click the "+" button to add a camera, and follow the on-screen instructions to scan the QR code with the camera lens.
    • Check Power and Signal: Verify that the power supply is stable and that the camera is within strong signal range of your router.

    If the beeping continues after a successful reset and re-pairing attempt, ensure your phone's location services are turned on during the setup process.

  19. Szép napot kívánok érdeklődnék hogy FB alapú belépéssel csináltam és nem enged be dehogy sem hibát ír ki mi erre a megoldás? eddig jó volt most már 6 napja nem enged be .

    Benjamin Ujvari asks Szép napot kívánok érdeklődnék hogy FB alapú belépéssel csináltam és nem enged be dehogy sem hibát ír ki mi erre a megoldás? eddig jó volt most már 6 napja nem enged be .
    Manuals+ clarified question
    Question

    How can I fix a Facebook login error in the Yi IoT app?

    Answer

    If you are experiencing issues logging into the Yi IoT app using Facebook authentication, please try the following troubleshooting steps:

    • Check Facebook Permissions: Open your Facebook app, go to Settings & Privacy > Settings > Apps and Websites. Ensure that 'Yi IoT' is listed and that its access has not expired.
    • Clear App Cache: Go to your phone's system settings, find the Yi IoT app, and clear the cache and data. Note that clearing data may require you to log in again.
    • Update the App: Ensure you are using the latest version of the Yi IoT app from the Google Play Store or Apple App Store, as login protocols are frequently updated.
    • Use Alternative Login: If Facebook login continues to fail, try using the 'Sign Up' option in the app to create a direct account using your email address. You may need to reset your camera and pair it to the new account if you cannot recover the original one.
    • Check Internet Connection: Ensure your phone has a stable internet connection, as authentication errors can sometimes be caused by network timeouts.

    If the problem persists for more than 6 days, it may be a temporary service disruption between Facebook and the app developer. You may need to contact the app developer's support directly through the store listing.

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