Apps Tuya Smart App User Manual

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Quick – Operatuion Manual

Applicable products

Apps Tuya Smart App

Download for App

Search for the “Tuya” app in App Store/App Market, or scan the QR code below to download.

Apps Tuya Smart App - QR code
https://smartapp.tuya.com/tuyasmart

Register/log in with the existing account

  1. Register
    If you do not have an App account yet, you can register an account or log in via an SMS verification code. Please read the current page and the next page for the description of the registration process.
    Click “Sign up”, enter the Privacy Policy page on Tuya App, click to Agree, and enter the registration page for your Mobile number or E-mail address.
    Apps Tuya Smart App - app 1
  2. Login with an existing account If you have already registered an account, you can skip creating a new account, click “Log in”, and enter the login page.
    (1) The system automatically selects the current Country/Region, or you can manually select the Country/Region.
Apps Tuya Smart App - app 2

(2) Enter your registered mobile number or e-mail address, and enter your password to log in to the system. Log in with your social media account. If your phone has installed WeChat App or QQ App, click WeChat/QQ icon in the log-in with social media account area. After accessing the authorization page, log in to the system.

Add Device

A. QR code net-pairing (Recommended)
The product only supports a 2.4GHz Wi-Fi network. It does not support a 5GHz Wi-Fi network. Before configuring Wi-Fi, please set the router parameters. The Wi-Fi password should not contain special characters of —!@#$%^&*(). When configuring Wi-Fi, make sure your router, mobile, and device are as close as possible for a quick configuration of the device.
Apps Tuya Smart App - icon 1 The app supports QR code net-pairing and Wi-Fi connection. You can choose to add the device by other options.(Figure 0)
Apps Tuya Smart App - icon 1 Power the camera, and you can hear the voice to remind you to configure the network.
Apps Tuya Smart App - icon 1 When the mobile phone connects to Wi-Fi, click “Add Device” (figure 1)on the Home of the App, and select “Security & Video Surveillance”(figure 2)-. “Smart Camera”, click “next step” (figure 3).
Apps Tuya Smart App - icon 1 Enter your Wi-Fi account and password, and click “Confirm” (figure 4).

Apps Tuya Smart App - app 3

Apps Tuya Smart App - icon 1 Hold the mobile phone screen in front of the camera (figure 5), the distance between the two should be 15 to 20 cm. (figure 5) Try not to shake the mobile phone during the scanning.

Apps Tuya Smart App - app 4


Apps Tuya Smart App - icon 1 when you hear a prompt,click “I hear a Prompt”, and wait for connect (figure 6-7).
Apps Tuya Smart App - icon 1 Device added successfully (figure 8), you can choose the device name and room scene.

Apps Tuya Smart App - app 5

B. WIFI Fast Connection Distribution Network can be connected according to the above steps, skipping Fig. 5.

Function description

Real-time preview interface

  1. Setting & Management
  2. Wi-Fi signal strength
  3. Sound switch
  4. SD/HD
  5. Fullscreen
  6. Screenshot
  7. Voice chat
  8. Record live view
  9. Playback of video
  10. Cloud Storage ( Cloud storage for videos of smart cameras, service revenue sharing with you. )
  11. PTZ control (The camera can be arbitrarily rotated to give you a different perspective. You can move it up and down, and capture any corner you want to view) .
Apps Tuya Smart App - app 6

FAQ

Q: Fail to add a device during net-pairing?

– A: Please make sure the mobile phone and device are connected to a 2.4GHz router.
Make sure the correct Wi-Fi password is entered.

Q: Still fail to add a device after re-scanning?

– A: If fail to add a device, it is recommended to restart the device or power off the device, and try again.

Q: The device cannot preview?

– A: Check for a weak Wi-Fi signal. You can place the camera close to the router. If it still doesn’t work, reset the device, and add it again.

Q: Why the device is still on the list after resetting the device?

– A: The device resetting only resets the camera’s network configuration and cannot change the configuration on the App. You must log in the App to delete the camera from the list.

Q: How to connect the camera to another router?

– A: The first login to the App to delete and reset the device, and configure the device again through the App.

Q: Why the device cannot identify the SD card? 

– A: Its recommended to insert and remove the SD card after powering off the device.
Check if the SD card is under normal service conditions and the format ts FAT32. The App shall suggest “could not find SD card™ under the unstable network of the mobile phone or the device.

Q: The device is online and has an alarm event, but the mobile phone cannot receive the information.?

– A: First confirm that App allows notifications in the settings of your mobile phone. Under normal circumstances, when an anomaly is detected, a message will appear in the notification bar of your mobile phone. You should set a notification sound or vibration in your mobile phone.
– In addition, when viewing the real-time video in the App, you cannot receive an alarm of the camera being viewed. Because the device defaults the camera is being viewed indicating that the user is focusing on the monitoring video, and there is no need for an alarm.
– Using the advanced intelligent alarm push algorithm to ensure that the alarm message will not be frequently, but the camera will record all the alarm messages and videos.”

“After-sale instructions

  1. Please refer to the real product. the manual is for reference only.
  2. The product is updated in real-time, it shall upgrade without prior notice, please go to the official website for queries.
  3. The manual contains the basic function description of the product, please check the operation.
  4. If there is any problem when using the camera, please contact the supplier or company in time.
  5. We have tried our best to ensure comprehensive and accurate manual content. But there may still be a deviation from the actual situation. If there are any questions or disputes, please refer to the final interpretation of the company.
  6. If you do not follow the instruction manual, any loss caused by it will be borne by yourself.

This manual is suitable for consumer products.
Product warranty, card

Product name Model 
Date of purchase Distributor 
Shopping mall 
Customer name Occupation 
Telephone Zip code 
Work unit 
Contact address 

Warranty period: A year. This warranty card is applicable to the series of products you purchased by our company.
In order to better serve you, please take good care of this card.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance 20cm between the radiator & your body.

Documents / Resources

PDF thumbnailTuya Smart App
User Manual · SKZAQ188, 2A8V6-SKZAQ188, 2A8V6SKZAQ188, Tuya Smart App, Tuya Smart, App
PDF thumbnailTuya Smart App
User Guide · Tuya Smart App, App

References

Questions and answers

Helpful product questions tied to this manual. Each item links to the full Q&A page.

Questions & Answers

Use this section to ask about setup, compatibility, troubleshooting, or anything missing from this manual.

  1. こんにちは!
    ナクラムのペットカメラ3個を使ってましてSDカードもはいっているのですが、以前までなら過去に遡ってリプレイ見れたのですが現在2つのカメラが過去の映像が見れなくなっています。再生リストを取得できませんでした。と表示がでます。こちらの対処法をよろしくお願いします

    大森さくら asks こんにちは!
    ナクラムのペットカメラ3個を使ってましてSDカードもはいっているのですが、以前までなら過去に遡ってリプレイ見れたのですが現在2つのカメラが過去の映像が見れなくなっています。再生リストを取得できませんでした。と表示がでます。こちらの対処法をよろしくお願いします
    Manuals+ clarified question
    Question

    How do I fix the 'Could not retrieve playback list' error on my Nakram pet cameras in the Tuya Smart app?

    Answer

    The error "Could not retrieve playback list" usually indicates a communication issue between the Tuya Smart app and the camera's SD card. Since you have three cameras and only two are failing, please try the following troubleshooting steps:

    • Check SD Card Status: In the Tuya Smart app, select the problematic camera, go to Settings (pencil or gear icon), and look for Storage Settings. Ensure the SD card is still recognized and shows as "Normal." If it shows an error, try formatting the card within the app (note: this will erase existing footage).
    • Restart the Cameras: Power cycle the two cameras by unplugging them for 30 seconds and plugging them back in. This often refreshes the connection to the local storage.
    • Check Network Stability: Ensure the Wi-Fi signal to those specific camera locations hasn't weakened. A poor connection can prevent the app from loading the video index from the SD card.
    • App Cache: Try clearing the cache within the Tuya Smart app. Go to Me > Settings > Clear Cache.
    • Physical Inspection: If the above steps fail, try removing the SD card and re-inserting it, or swap the SD card with the one from the working camera to determine if the card itself has failed.

    If the cameras are still under warranty, you may need to contact Nakram support specifically, as this can sometimes be a hardware failure in the camera's card reader.

Ask a Question

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