Apps TicketSource Express App User Guide

Express App
User GuideEXPRESS USER MANUAL

Introduction

TicketSource Express is a companion product to the TicketSource service.
The easy-to-use software takes the hassle out of validating TicketSource booking confirmations when customers arrive at your events.
Using a compatible barcode scanner connected to your desktop or laptop system, you can quickly scan and validate your customers’ booking confirmations. No barcode scanner? No problem! We can either supply you with a compatible barcode scanner or you can simply enter your customer’s booking confirmation numbers via the keyboard.
The intelligent software ensures that booking confirmations can’t be scanned more than once, preventing unauthorised entry to your event. Unrecognised booking confirmations are also visibly and audibly rejected.
TicketSource Express is designed to operate on systems running Windows 7 or later.
For further information, visit www.ticketsource.co.uk/featiures/ticket-scanning

Before you start

In order to benefit from the barcode scanning capabilities of TicketSource Express, you will first need to ensure that you’ve enabled barcodes to appear on your customers’ booking confirmations.
To enable barcodes on your customers’ booking confirmations:

• visit www.ticketsource.co.uk and log in to your TicketSource dashboard,
• choose the Settings| Tickets menu option (see figure 1),
• ensure that the Show QR Code on ticket option is ticked,
• click save changes

Installing TicketSource Express for Windows

• download the TicketSource Express installer from your TicketSource dashboard via the Scan | Ticket Scanner App for Windows menu option,
• after downloading the TicketSource Express installer (setup_express.exe), locate the file on your computer and double-click it to start the installation (see figure 2),
• follow the on-screen prompts to install TicketSource Express on your computer,
• the installer will create a TicketSource Express icon on your desktop,
• double-click the icon on your desktop to start TicketSource Express.
  

Before the event

At some point prior to the event you will need to import a finalised list of bookings for the current event in to TicketSource Express.
PLEASE NOTE: the following steps require an available internet connection:

• start TicketSource Express,
• click the “Import Event” button,
• enter your TicketSource log in details and click Log in to connect to the TicketSource website,
• select the event(s) for which you want to import a list of bookings by placing a tick next to the relevant event(s) (see figure 3),
• click Import to import the list of bookings for the selected event(s),
• you will also be prompted to deactivate ticket sales for the selected event(s) Make your selection and continue
• a confirmation window will appear indicating that the list of bookings for the selected event(s) has been imported successfully and (where applicable) ticket sales for the selected event(s) deactivated.

At the event

On the door, when you’re ready to start validating bookings:

• plug in the barcode scanner to an available USB port (if applicable)
• start TicketSource Express,
• click the Select Event button,
• select the event(s) for which you want to validate bookings by placing a tick next to the relevant event(s) (see figure 4),
• click OK to select the event(s)

If you are using the barcode scanner, press the button on the barcode scanner and scan the barcode on the customer’s booking confirmation. A short beep from the barcode scanner indicates that the barcode scanner has successfully read the barcode. TicketSource Express automatically validates the barcode and displays the result on screen (see figure 5).
If you are entering the booking confirmation numbers manually, enter the booking confirmation number via the keyboard and press Enter. TicketSource Express will validate the booking confirmation number and display the results on screen.
A summary of the booking appears on screen whenever a booking is successfully validated.

Advanced settings

By default, scanning a barcode once will admit all of the attendees on the booking (for example, scanning the barcode once for a booking of 2 x Adults and 2 x Children will admit all four attendees)
If you would prefer to scan the barcode for each attendee on the booking separately (for example, a booking of 2 x Adults and 2 x Children must be scanned four times to admit all four attendees):

• click the Settings button,
•  select the option scan the ticket for each attendee on the booking,
• click OK to save the changes

Frequently asked questions