Apps Phomemo App For Printer User Guide

Turn on the printer and enable Bluetooth on your phone within a
3-meter distance from the printer.
- For Android devices:Ensure that GPS permission is enabled for Android 11 and below,
  and relative location permission is granted for Android 12 and
  above. This permission does not access precise location
  information.
  For detailed instructions, refer to:
  Android 11 Bluetooth Permissions,
  Android 12 Bluetooth Permissions
Open the Phomemo app and connect the printer via Bluetooth,
selecting your printer model in the app.

If the printer is not found, load paper, double-click the power
button to print a QR code, and scan it in the app for
connection.

Troubleshooting:

Abnormal Charging/Power Issues:
1. Ensure proper power input (5V-2A) using compatible charging
  cable and head.
2. If issues persist, try a different charging cable and head
  after half an hour.
3. If still unresolved, use a tool to reset the printer and check
  after half an hour of charging.
4. Do not use adapters or docking stations for charging.
Printing Blanks/Unclear Printing:
1. Use thermal paper for printing.
2. If printing blanks, ensure paper is loaded correctly and print
  a QR code.
3. If unclear printing, check battery level (>30%), charge if
  needed, and print a self-test page.

FAQ:

Q: What should I do if I encounter difficulties with Bluetooth
connection?

A: Ensure the app is downloaded, Bluetooth is enabled within
range, and follow the detailed Android permissions based on your
device version.

Q: How do I troubleshoot printing issues?

A: Check paper type, load paper correctly, ensure proper battery
level (>30%), and follow troubleshooting steps provided in the
manual.

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Unable to connect to Bluetooth 1. Please download the appliacation Phomemo from Google Play Store or Apple App Store.
2. Turn on the printer and enable Bluetooth on your phone, please make sure that the distance between the printer and your phone are in 3 meters. iOS

Android Android
Note: According to the Google official, for Android 11 and below, GPS permission needs to be enabled to use Bluetooth function; and for Android 12 and above, relative location permission needs to be granted. This

permission does not access your precise location information. You can click on the link below for detailed instructions: https://developer.android.com/develop/connectivity/bluetooth/bt-permi ssions https://developer.android.com/about/versions/12/features/bluetooth-pe rmissions?hl=zh-cn 3. Please open the App Phomemo and connect the printer via Bluetooth. (No need to open the Bluetooth setting on your phone.) Select your printer model to connect to the app.
If you can’t find your printer in the Bluetooth connection page, please turn on the printer, load the paper into the printer and then double-click the power button to print out the QR code, and then click “Scan QR code” at the bottom of the app for Bluetooth connection.

If you still can’t find your printer model on the Bluetooth connection page or you can’t connect to Bluetooth by scanning the code, and you are using an Android operating system on your phone, please check whether you can find the printer model or serial number (starting with Q) in your phone’ s Bluetooth list. If you can find the printer model, please follow the steps in the video. Below is the operation video for T02, which can also be used for other models. You should select the device name according to your printer’s model or serial number, and then unpair. https://www.youtube.com/watch?v=2GtxKZHU9jo&list=PL-guRjwTV0Ybu6f-dFQ T0_jX1S0WPNcW3&index=2 4. If you still can’t connect the printer to the app, please follow the steps below. Make sure all permissions are allowed when installing the app. You can open them in your phone’s Settings. Video for enabling permissions on iPhone:

https://www.youtube.com/watch?v=WAsKg3HMdco&list=PL-guRjwTV0Ybu6f-dFQ T0_jX1S0WPNcW3&index=3 Video for enabling permissions on Android phones: https://www.youtube.com/watch?v=_1IrKKOvprw&list=PL-guRjwTV0Ybu6f-dFQ T0_jX1S0WPNcW3 Try to turn the printer off and then on again, close the app and then reopen the app again to connect the printer. Try to uninstall and then reinstall the Phomemo App or download the app on another phone, and then try to connect the printer within the app again. 5. If the above steps do not resolve the issue, please provide us with the following information for further testing. The model name and OS version of your phone.
The version of Phomemo application.

A self-test page of the printer. (After powering on, double-click the power button.)

Abnormal charging /unable to power on (unable to charge, indicator light
normal/unable to charge, indicator light off)
1. Make sure that the power socket is charged, and the charging cable and the charging head with an output voltage of 5V-2A can work normally.Use other electrical devices to see if the power socket, the charging cable and charging head can work normally. 2. Reconfirm that the output voltage of the charging head in use is 5V-2A. Fast chargers with output voltage exceeding 5V may damage the printer.

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3. If the printer still can’t charge, try to replace another 5V-2A charging cable and charging head. After charging for half an hour, check if it can be turned on. 4. While charging, use a thimble or similar tool to poke the reset hole next to the power port. . Restart the printer after charging for half an hour to see if it works properly.

5. Please follow the instructions to charge the printer properly and do not plug in any adapters or docking stations..
If the above steps do not solve your problem, please send us a video showing the problem encountered when charging your printer. Printing blanks 1. Make sure you are using thermal paper. You can see if the paper roll is a thermal paper roll on the purchase page

of the label. All we sell are thermal paper rolls. 2. Please install the paper correctly. Thermal paper installation video https://www.youtube.com/watch?v=F0-LNTYKS8o&list=PL3_AhQ0D1H_AinY0nyq6gE F0BhqL5-US2&index=3&t=26s Tattoo paper installation video https://www.youtube.com/watch?v=VeDtIcqJ8SE&list=PL3_AhQ0D1H_AinY0nyq6gE F0BhqL5-US2&index=9 If you are using thermal paper, check the front and back of the thermal paper for misalignment. (The side with the black line should face down when you run your fingernail across the paper.)
3. Double-click the power button to print the QR code.

4. If the print head is jammed, try to press hard to see if it springs back.
Here’s the tutorial that may help you. https://www.youtube.com/watch?v=F0-LNTYKS8o&list=PL3_AhQ0D1H_AinY0nyq 6gEF0BhqL5-US2&index=2&t=26s If the problem persists, please provide the following information for further assistance:
Take a video showing the problem so that I can troubleshoot for you.
Provide your printer’s SN .

Unclear printing 1. Insufficient battery power can affect printing quality. Please check the battery level of the printer. If it is below 30%, please charge it for 2-3 hours before printing. Please turn on the printer, load the paper into the printer and then double-click the power button to print out the QR code, (To obtain a more accurate battery level, please print a self-test page without connecting to an external power source.) to check the printer’s battery level.
2. Please click print in the app and adjust the print density in the print preview.

3. Clean the print head. Please clean the print head. Please open the top cover of the printer and locate the print head as shown in the following figure: Wipe the red-framed part, especially the black line, with alcohol cotton to make sure that there is no adhesive or foreign material on the print head.

[_223722883]: 5/ https://www.youtube.com/watch?v=F0-LNTYKS8o&list=P L3_AhQ0D1H_AinY0nyq6gEF0BhqL5-US2&index=3&t=26s https://www.youtube.com/watch?v=VeDtIcqJ8SE&list=P L3_AhQ0D1H_AinY0nyq6gEF0BhqL5-US2&index=9 10-20 https://www.youtube.com/watch?v=f7DIEn7nL6U SN

4. Picture print quality is related to the original picture, if your original picture is fuzzy please replace the picture with a higher resolution and print again, then check the printing effect.

Unable to detect the thermal paper / tattoo paper
1. Please install the paper correctly. Thermal paper installation video https://www.youtube.com/watch?v=F0-LNTYKS8o&list=PL3_AhQ0D1H_AinY0nyq 6gEF0BhqL5-US2&index=3&t=26s Tattoo paper installation video https://www.youtube.com/watch?v=VeDtIcqJ8SE&list=PL3_AhQ0D1H_AinY0nyq 6gEF0BhqL5-US2&index=9 2. If the problem persists, please follow the instructions below: First, open the printer without inserting any paper. Next, press and hold the power button for 10-20 seconds until the indicator light flashes twice, then release the power button to finish the process. Finally, long press the power button to turn on the printer and then reload the paper to print. https://www.youtube.com/watch?v=f7DIEn7nL6U If is the issue still persists, please provide the following information:
Take a video showing the problem so that we can troubleshoot for you.
Please provide the SN of your printer.

[_223722883]: 6/ Windows https://phomemo.com/pages/m08f

Unable to install the driver/driver error Windows 1. Please download the corresponding driver according to your computer operating system version and install it according to the prompts.

USB Mac OS: https://phomemo.com/pages/m08f https://www.youtube.com/watch?v=SL_6F5CPMog USB

https://phomemo.com/pages/m08f Notes: Before connecting to the computer, please make sure the printer is turned on. Please make sure that the printer is directly connected to the computer without using a docking station.
2. If there is still an abnormality, please try to change the data cable and try again. 3. Please try to connect using other USB ports. If the computer interface is limited and you have to use a docking station. Please try to use other docking stations to try again. Mac OS 1. Please download the corresponding driver according to your operating system version and install it according to the prompts. https://phomemo.com/pages/m08f Notes: Before connecting to the computer, please make sure the printer is turned on. Please make sure that the printer is directly connected to the computer without using a docking station. 2. If there is still an abnormality, please try to change the data cable and try again. 3. Please try to connect using other USB ports.

Documents / Resources

Apps Phomemo App For Printer [pdf] User Guide
Phomemo App For Printer, App For Printer, Printer

References

User Manual

Phomemo App For Printer

Specifications:

Product Usage Instructions:

Connecting to Bluetooth: