Apps O-KAM App User Manual

When you change your WiFi network or password, your camera will lose its connection because it is still trying to use the old credentials. To get your SN-IPC-HR01 camera back online, you must re-add it to the O-KAM app using the new WiFi details.

Follow these steps based on the manual:

1. Reset the Camera: While not explicitly detailed in the app-only manual, most PTZ cameras require a physical reset (usually by holding a reset button for 10 seconds) to enter pairing mode again.
2. Open the O-KAM App: Log in to your account and click the "+" icon in the top right corner of the Homepage.
3. Select Device Type: Choose "WiFi camera" from the list of device types.
4. Enter New WiFi Credentials: Select your new 2.4GHz WiFi network and enter the correct WiFi password. Note: Most cameras do not support 5GHz networks.
5. Scan the QR Code: The app will generate a QR code on your phone screen. Point your camera lens at this QR code from a distance of about 20cm (8 inches).
6. Bind the Device: Once the camera recognizes the code and provides a tone or prompt, click "Bind now" in the app to complete the setup.

If the camera was previously registered to your account, you may need to delete the "offline" entry from the app before re-adding it to avoid conflicts.

While the O-KAM App User Manual does not specifically address "helicopter sounds," this type of noise in security camera apps is often caused by audio feedback or interference. You can try the following troubleshooting steps:

• Check for Audio Feedback: If your mobile device is in the same room or near the camera while the microphone/speaker is active, it can create a rhythmic looping sound. Move your phone away from the camera to see if the sound stops.
• Adjust Audio Settings: Go to the camera's System settings within the app. Look for audio or volume settings and try lowering the camera's microphone sensitivity or the speaker volume.
• Check Power Source: Ensure the camera is using the original power adapter. Poor quality power supplies can sometimes introduce electrical noise into the audio feed.
• Update the App: Ensure you are using the latest version of the O-KAM app from your app store, as updates often include bug fixes for audio processing.
• Network Interference: Rhythmic clicking or pulsing sounds can sometimes be caused by the camera being too close to a Wi-Fi router or other electronic devices. Try repositioning the camera slightly.

If the sound persists even when you are far away from the camera, there may be a hardware defect with the camera's microphone, and you should contact the manufacturer's support.

Based on the O-KAM App User Manual, a blinking blue light on your camera typically indicates that it is in pairing mode and ready to be added to the app. Since you're having trouble adding it, here are the steps to follow, along with some troubleshooting tips:

• Step 1: Open the O-KAM App and Log In. Make sure you are logged into your account.
• Step 2: Initiate Device Addition. On the app's homepage, tap the "+" icon (or "Add devices" button).
• Step 3: Select Camera Type. Choose "WiFi camera" or the appropriate camera type for your device.
• Step 4: Scan the QR Code. The app will generate a QR code. Use your camera to scan this QR code. Hold the camera about 15-20 cm (approximately 6-8 inches) away from your phone screen.
• Step 5: Enter WiFi Password. If prompted, enter the correct WiFi password for your network. Ensure you are connected to a 2.4GHz WiFi network, as some devices do not support 5GHz.
• Step 6: Bind the Device. Once the camera scans the QR code and connects, you should see an option to "Bind now" or "Lier immédiatement" (Bind immediately). Tap this to complete the process.

Troubleshooting Tips:

• Reset the Camera: If the camera is still blinking blue and not connecting, try resetting it. Most cameras have a reset button (often a small pinhole button). Press and hold it for several seconds until you hear a prompt or see a change in the light indicator.
• Check WiFi Signal: Ensure your camera is within good range of your WiFi router.
• Verify WiFi Password: Double-check that you are entering the correct WiFi password.
• App Permissions: Make sure the O-KAM app has all necessary permissions on your phone (e.g., camera access, location).
• Restart App and Phone: Sometimes, simply restarting the app or your phone can resolve connectivity issues.
• Power Cycle Camera: Unplug the camera, wait a few seconds, and plug it back in.

If you continue to experience issues, you may want to consult the full manual for more detailed troubleshooting or contact O-KAM support.

Based on the O-KAM App User Manual, there is no built-in feature mentioned for recovering recordings once they have been manually deleted from the storage media (TF card or Cloud storage).

However, here are a few things to consider regarding your recordings:

• Cloud Storage: If you have a Cloud storage payment plan active (found under System settings), check if the recordings are still available on the cloud server, as these are sometimes handled differently than local files.
• TF Card: If the recordings were on a TF card, once deleted through the app, they are typically removed from the card's index. You would need to remove the card and use third-party file recovery software on a computer, though success is not guaranteed.
• Automatic Overwriting: Note that most cameras in this app use loop recording. If the storage is full, old recordings are automatically overwritten by new ones and cannot be recovered.

If you accidentally deleted a file, it is recommended to stop using the storage card immediately to prevent the data from being overwritten.