Apps EZVIZ
COPYRIGHT
© Hangzhou EZVIZ Software Co., Ltd.. ALL RIGHTS RESERVED. Any and all information, including, among others, wordings, pictures, graphs are the properties of Hangzhou EZVIZ Software Co., Ltd. (hereinafter referred to as “EZVIZ”). This user manual (hereinafter referred to as “the Manual”) cannot be reproduced, changed, translated, or distributed, partially or wholly, by any means, without the prior written permission of EZVIZ. Unless otherwise stipulated, EZVIZ does not make any warranties, guarantees or representations, express or implied, regarding to the Manual.
About this Manual
The Manual includes instructions for using and managing the product. Pictures, charts, images and all other information hereinafter are for description and explanation only. The information contained in the Manual is subject to change, without notice, due to firmware updates or other reasons. Please find the latest version in the ™ website (http://www.ezvizlife. com).
Revision Record New release – January, 2019 Trademarks Acknowledgement
Legal Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE,
IS PROVIDED “AS IS”, WITH ALL FAULTS AND ERRORS, AND EZVIZ MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULARPURPOSE, AND NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT
WILL EZVIZ, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, ORINDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF THIS PRODUCT, EVEN IF EZVIZ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENTSHALL EZVIZ’S TOTAL LIABILITY FOR ALL DAMAGES EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT.
EZVIZ DOES NOT UNDERTAKE ANY LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE AS THE RESULT OF PRODUCT INTERRUPTION OR SERVICE TERMINATION CAUSED BY: A) IMPROPER INSTALLATION OR USAGE OTHER THAN AS REQUESTED; B) THE PROTECTION OF NATIONAL OR PUBLIC INTERESTS; C) FORCE MAJEURE; D) YOURSELF ORTHE THIRD PARTY, INCLUDING WITHOUT LIMITATION, USING ANY THIRD PARTY’S PRODUCTS, SOFTWARE, APPLICATIONS, AND AMONG OTHERS. REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE WHOLLY AT YOUR OWN RISKS. EZVIZ SHALL NOT TAKE ANY RESPONSIBILITES FOR ABNORMAL OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, EZVIZ WILL PROVIDE TIMELY TECHNICAL SUPPORT IF
REQUIRED.SURVEILLANCE LAWS AND DATA PROTECTION LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR JURISDICTION
BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS TO THE APPLICABLE LAW. EZVIZ SHALL NOT BE LIABLE IN THEEVENT THAT THIS PRODUCT IS USED WITH ILLEGITIMATE PURPOSES. IN THE EVENT OF ANY CONFLICTS BETWEEN THE ABOVE AND THE APPLICABLE LAW, THE LATTER PREVAILS.
Regulatory Information
FCC Information
This Camera complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This Camera may not cause harmful interference, and
- This Camera must accept any interference received, including interference that may cause undesired operation.
Note: This product has been tested and found to comply with the limits for a Class B digital Camera, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This product generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this product does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Please take attention that changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This equipment should be installed and operated with a minimum distance 20cm between the radiator and your body.
This Camera complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:
- this Camera may not cause interference, and
- this Camera must accept any interference, including interference that may cause undesired operation of the Camera.
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.
2012/19/EU (WEEE directive): Products marked with this symbol cannot be disposed of as unsorted municipal waste in the European Union. For proper recycling, return this product to your local supplier upon the purchase of equivalent new equipment, or dispose of it at designated collection points. For more information see: www.recyclethis.info. 2006/66/EC (battery directive): This product contains a battery that cannot be disposed of as unsorted municipal waste in the European Union. See the product documentation for specific battery information. The battery is marked with this symbol, which may include lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to your supplier or to a designated collection point. For more information see: www.recyclethis.info.
EU Conformity Statement
This product and – if applicable – the supplied accessories too are marked with “CE” and comply therefore with the applicable harmonized European standards listed under the Radio Equipment Directive 2014/53/EU, the EMC Directive 2014/30/ EU, the RoHS Directive 2011/65/EU.
Setup
Step 1 Power-on
Plug the power cable into the camera and to the power adapter and then into a power outlet, as shown in the figure below.
Step 2 Camera Setup
- Create a user account
- Connect your mobile phone to Wi-Fi using your 2.4GHz network.
- Download and install the EZVIZ app by searching “EZVIZ” in
- App Store and Google PlayTM.
- Launch the app and register for an EZVIZ user account following the start-up wizard.
- Add a camera to EZVIZ
- Log in the EZVIZ app.
- From the EZVIZ app Home screen, tap “+” on the upper-right hand corner to go to the scan QR code interface.
- Scan the QR Code on the bottom of the camera.
Follow the EZVIZ app wizard to finish Wi-Fi configuration. Please make sure your phone is connected to the 2.4GHz Wi-Fi from the router for Wi-Fi configuration.
3. Change the default password (Optional) After adding the camera, you are required to change the device password to ensure your video security. The password is used for the Image Encryption. If you turn on the Image Encryption, you are required to input your password when you live view or play back the camera.Go to the camera settings screen to change the default password. Tap on “Change Password”.
- Tap on “Edit”.
- Enter the original verification code located on the bottom of the camera.
- Enter the new password. Please use letters and numbers between 6 to 12 characters.
Installation
Step 1 Install the Metal Plate (Optional)
Pick a clean and flat surface and secure the metal plate to the desired position with the foam stickers or screws (not included). There’s a magnet piece inside the camera. You can skip this step if the surface is made of metal.
Step 2 Install the Camera
Secure the camera magnetically to the metal plate or metal surface (see figure below).
Step 3 Complete Installation
Adjust the camera angle as required.
Appendix
Basics
Name Description
Speaker Two-way talk.
Power Input 5V±10% micro SD Card For micro SD card (not included with this product). You can purchase separately. Recommended compatibility: Class 10, maximum space 256GB. After inserting the card, you can record the event inside the camera. RESET Hold down the RESET button for 5 seconds while the camera is running, the camera restarts and all parameters are reset to default
Name Description
LED Indicator
- Solid Red: Camera is starting up.
- Slow-Flashing Red: Wi-Fi connection has failed.
- Fast-Flashing Red: Device exception (e.g. Micro SD card error).
- Solid Blue: Video is being viewed or played back in EZVIZ App.
- Fast-Flashing Blue: Camera is ready for the Wi-Fi connection.
- Slow-Flashing Blue: Camera is running properly. IR Light Auto light source for dark environment. The camera video has two modes: color (for daylight recording) and black and white with IR illuminator (for night condition).
Box Contents
Install Memory Card
Insert a micro SD card into the slot until a click.
Initialize Memory Card
- In the EZVIZ app, check the memory card status by tapping on the Storage Status in the Device Settings interface.
- If the memory card status displays as Uninitialized, tap to initialize it. The status will then change to Normal. You can then start recording any event triggered video in the camera such as motion detection.
Troubleshooting
Q: “The device is offline.” or “The device is not registered.” prompts appear when adding the camera using the EZVIZ App.
A:
- Make sure the network, which the camera is connected to, is working properly and the router’s DHCP is enabled.
- Hold down the RESET button for 5s to reset the settings if you change the network parameters.
Q: The mobile phone cannot receive alarm prompts when the camera is online.
A:
- Make sure the EZVIZ app is running on your mobile phone.
- For Android OS mobile phone, make sure the app is running in the background; and for iOS mobile phones, enable the message push function in “Settings > Notification”.
Q: Does the camera support power via USB devices or a portable battery?
A: It’s advised to use the EZVIZ standard power adapter to provide a stable voltage supply. For detailed information, please visit www.ezvizlife.com.
Documents / Resources
 | EZVIZ |
References
- Официальный магазин Ezviz. Камеры видеонаблюдения Ezviz.www.ezviz.ru
- EZVIZ - Creating Easy Smart Homeswww.ezvizlife.com
- Declaration of Conformity | EZVIZwww.ezvizlife.com
- Contact EZVIZwww.ezvizlife.com
- recyclethis.infowww.recyclethis.info
- User Manualmanual.tools
Hello, I wonder how and if it is possible to have the application turned on (hear the sound from the camera) when the mobile phone is locked?
We use it as a while, but I can’t have a cell phone non-stop on the charger and the battery on the video won’t last until my morning.
thank you for answer
Dobrý den, zajímá mě jak a jestli vůbec jde mít zapnutou aplikaci (slyšet zvuk z kamery), když je mobil zamčený?
Využíváme ji jako chvilku,ale nemůžu mít mobil nonstop na nabíječce a do rána mi baterie na videu nevydrží.
Děkuji za odpověď
We use it as a while, but I can't have a cell phone non-stop on the charger and the battery on the video won't last until my morning.
thank you for answer<e/em>
Dobrý den, zajímá mě jak a jestli vůbec jde mít zapnutou aplikaci (slyšet zvuk z kamery), když je mobil zamčený?
Využíváme ji jako chvilku,ale nemůžu mít mobil nonstop na nabíječce a do rána mi baterie na videu nevydrží.
Děkuji za odpověď
How can I hear audio from the EZVIZ camera while my mobile phone is locked?
To hear sound from your EZVIZ camera while your mobile phone is locked, you must ensure the app is permitted to run in the background. Based on the EZVIZ troubleshooting guide, follow these steps:
Please note that continuous audio streaming and video monitoring significantly drain mobile battery life. If your battery does not last until morning, it is recommended to keep the phone connected to its charger during use. If you are using the camera as a baby monitor, ensure the Two-way talk or microphone feature is active in the live view screen before locking your device.
Read the full Q&A page
The tool is installed and connected to the device, but the camera does not display an image. put up a message saying The user guide is currently unavailable. Where do you need to fix it? Bong already has a blue light.
ติดตั้งและเชื่อมต่อเครื่องมือกับอุปกรณ์แต่กล้องไม่แสดงภาพ ขึ้นข้อความว่า คู่มือผู้ใช้ไม่สามารถใช้งานได้ในขณะนี้ คือต้องแก้ตรงไหนคะ กบ้องก้อมีไฟสีน้ำเงินแล้วอ่ะ
ติดตั้งและเชื่อมต่อเครื่องมือกับอุปกรณ์แต่กล้องไม่แสดงภาพ ขึ้นข้อความว่า คู่มือผู้ใช้ไม่สามารถใช้งานได้ในขณะนี้ คือต้องแก้ตรงไหนคะ กบ้องก้อมีไฟสีน้ำเงินแล้วอ่ะ
Why is my EZVIZ camera not displaying an image even though the light is blue and it is connected?
Based on the EZVIZ manual, a Solid Blue LED indicator means that video is currently being viewed or played back in the EZVIZ App. If you are seeing this light but no image is appearing on your screen, please try the following steps:
Regarding the 'User guide is currently unavailable' message, this typically refers to a digital help file within the app failing to load and is usually unrelated to the camera's hardware video feed. Please refer to the physical Quick Start Guide or the online support center at www.ezvizlife.com for manual instructions.
Read the full Q&A page
I bought an ezviz lc3. “With an adjustable wall light of up to 700 lumens, the LC3 provides simple, energy-saving custom lighting with easy control using the EZVIZ app. Use the LC3 to illuminate your arrival at home, create a delightful backyard atmosphere or broadcast an audible alert on human or motion detection”.
how do i do this??
IK heb een ezviz lc3 aangeschaft. “Met een verstelbare wandlamp van maximaal 700 lumen biedt de LC3 eenvoudige, energiebesparende aangepaste verlichting met eenvoudige bediening met behulp van de EZVIZ-app. Gebruik de LC3 om uw aankomst thuis te verlichten, een heerlijke achtertuinsfeer te creëren of een hoorbare waarschuwing uit te zenden bij menselijke of bewegingsdetectie”.
Hoe doe ik dit??
how do i do this??<e/em>
IK heb een ezviz lc3 aangeschaft. "Met een verstelbare wandlamp van maximaal 700 lumen biedt de LC3 eenvoudige, energiebesparende aangepaste verlichting met eenvoudige bediening met behulp van de EZVIZ-app. Gebruik de LC3 om uw aankomst thuis te verlichten, een heerlijke achtertuinsfeer te creëren of een hoorbare waarschuwing uit te zenden bij menselijke of bewegingsdetectie".
Hoe doe ik dit??
How do I control the light, set up motion detection alerts, and manage the EZVIZ LC3 camera features using the app?
To control the features of your EZVIZ LC3 Smart Security Wall-Light Camera, you must first complete the initial setup in the EZVIZ app. Follow these steps to manage the light and alerts:
Note: Ensure your phone is connected to a 2.4GHz Wi-Fi network during the initial configuration process.
Read the full Q&A page
After scanning the camera, the camera says registered, how to fix it? It’s okay to change your mobile number.
พอสแกนกล้อง กล้องบอกลงทะเบียนแล้วจะแก้ไขยังไงคะ พอดีเปลี่ยนเบอร์มือถือคะ
พอสแกนกล้อง กล้องบอกลงทะเบียนแล้วจะแก้ไขยังไงคะ พอดีเปลี่ยนเบอร์มือถือคะ
How do I fix the 'device is already registered' error after changing my mobile number?
If your EZVIZ camera says it is already registered, it means it is still linked to your previous account (associated with your old mobile number). To fix this, you must first remove the device from the old account or perform a factory reset to clear the previous settings.
Read the full Q&A page
waar kan je instellen dat je een Email krijg in Ezviz als er iemand gezien is.
En zijn er handige heitjes te downlowden voor Ezviz en Ezviz Studio?
En zijn er handige heitjes te downlowden voor Ezviz en Ezviz Studio?
How can I set up email notifications for motion detection in the EZVIZ app, and are there downloadable tips for EZVIZ and EZVIZ Studio?
To receive notifications when someone is detected, you must configure the alarm settings in the EZVIZ app. While specific email server settings are often handled via the EZVIZ Studio PC client or advanced web interfaces for certain models, basic motion alerts are managed as follows:
Regarding downloadable resources, you can find the latest manuals, firmware, and the EZVIZ Studio software in the Download Center on the official EZVIZ website at www.ezviz.com. There is no specific "tips" file, but the FAQs and Support sections provide extensive usage guidance.
Read the full Q&A page
別の家に移動して使用するにわ
How do I move and use the EZVIZ camera in a different house?
To move and use your EZVIZ camera in a different house, you will likely need to reset its network settings and reconfigure it with the EZVIZ app. Here are the general steps:
If you encounter issues, ensure the new network is working properly and the router's DHCP is enabled. For more detailed information, you can visit the EZVIZ website at www.ezvizlife.com.
Read the full Q&A page