ALFEN Management Software

ALFEN Management Software

Overview

This document explains how to connect Alfen AHP charging devices to the Mobiflow backend via OCPP using the Alfen ACE service installer, including preset selection, network/protocol settings, device reboot, logging checks, and QA platform confirmation.

Concrete Configuration Details

Quick Setup/Use Steps

1. Insert the Mobiflow SIM card into the SIM card slot of the Alfen charging device (see the device manual for slot location).
2. Download and install the Alfen ACE installer on your laptop.
3. Request a login and sign up for an account (Service Desk).
4. After receiving login credentials, open the ACE service installer app and log in.
5. Enter the ACE service installer password (from the sticker inside the box, or from the Alfen webshop if applicable).
6. Let the program update the preset list during startup and open the list of available presets.
7. Search for the “Optimile Simpoint” preset and apply it to the charging device. If it’s not visible, use the firmware/config steps and configure the link wss://proxy.optimile.eu/services/ocp as described in the manual.

Introduction

• This document describes how you need to connect your AHP Alfen charging devices via OCPP to the Mobiflow backend by using the Alfen ACE installer.
• Please insert the Mobiflow SIM card in the SIM card slot of the Alfen charging device (please consult the device manual for the location of the SIM card slot).
• Firstly, you will need to download and install the Alfen ACE installer on your laptop: Alfen N.V.
• Secondly, you will need to request a login and sign up for an account: Log in – Service Desk (alfen.com).

Step-by-step guide to connect your AHP Alfen device to Mobiflow using the ACE service installer

1. After you have received your login credentials,
2. Open the ACE service installer app and log in.
   • Step-by-step guide to connect your AHP Alfen device to Mobiflow with the ACE service installer
3. The ACE service installer requires a password. This password is specified on a sticker inside the box.
   • If there is no sticker inside the box containing the password, the password can also be found online in the Alfen webshop.
   • However, the webshop can only be accessed by the person who has ordered the charging device directly from Alfen. If you have bought the device from a wholesaler, it is the wholesaler who is able to access the shop.
   • Step-by-step guide to connect your AHP Alfen device to Mobiflow with the ACE service installer
4. Let the program update the preset list during startup and open the list of available presets.
5. Search for the Optimile Simpoint preset.
6. Apply this preset to the AHP Alfen device.
   • If the Optimile Simpoint preset is not visible, please follow the steps below.
   • If the Optimile Simpoint preset is not visible
7. Open the firmware upload in the Ace service installer.
8. Download the attached AHP_OPTIMILE_SIMPOINT_CFG.tcf file.
9. Load the file as firmware for the charging device.
10. Apply our configuration manually to the device by configuring the following link into the Alfen device. wss://proxy.optimile.eu/services/ocp
    • The above steps may not be necessary, though they could be used as a potential troubleshooting step if the connection fails.
    • Step-by-step guide to connect your AHP Alfen charging device to Mobiflow with the ACE installer
11. Go to the connectivity tab.
12. Select the backoffice preset: Optimile Simpoint under ‘general’
    • ! Always click on Save below!
    • Step-by-step guide to connect your AHP Alfen charging device to Mobiflow with the ACE installer
13. Select ‘Network profile 1’. (Depending on how the charging station is connected via UTP or SIM –> select wired or mobile next to connect method, respectively.)
14. Select OCPP 1.6 next to ‘protocol’.
    • ! Always click on Save below!
    • Step-by-step guide to connect your AHP Alfen charging device to Mobiflow with the ACE installer
    • Optional: (If you have more than 1 connection type)
15. Select ‘Network profile 2’. (Depending on how the charging station is connected via UTP or SIM –> select wired or mobile next to connect method, respectively.)
16. Select OCPP 1.6 next to ‘protocol’.
17. If the protocol is not used, indicate it accordingly
    • Note: select your priorities between the active profiles.
    • ! Always click on Save below!
    • Step-by-step guide to connect your AHP Alfen charging device to Mobiflow with the ACE installer
18. Reboot the device and click “Yes”. The device will restart with all the new settings, but only if you have clicked “Save” after each step.
    1. Step-by-step guide to connect your AHP Alfen charging device to Mobiflow with the ACE installer
19. Go to the logging tab to check if there is a connection with the Mobiflow backend.
    • If you see a lot of green text with a two-arrow logo, that means the device is sending data. Refresh the logging if necessary.
    • Step-by-step guide to connect your AHP Alfen charging device to Mobiflow with the ACE installer
20. Go to the QA platform* and confirm the device.
    • If you do not have a QA login, please check the website to get your login: Toegang tot het QA platform aanvragen | Mobiflow and the QA manual for how to confirm the device.

Troubleshooting Guidance

1. Optimile Simpoint preset not visible: Use the ACE service installer firmware upload flow: open firmware upload, download AHP_OPTIMILE_SIMPOINT_CFG.tcf, load it as firmware for the charging device, then apply the configuration manually by configuring the link wss://proxy.optimile.eu/services/ocp. After that, proceed with the connectivity settings.
2. Connection fails / no data seen: The manual notes that the manual configuration steps (using the wss link) “may not be necessary,” but “could be used as a potential troubleshooting step if the connection fails.”
3. Device not sending data to Mobiflow: Check the logging tab. If you do not see many green log entries with the two-arrow logo, refresh logging if necessary. Also ensure you clicked “Save” after each ACE step before reboot.