BESDER H.265 HD Surveillance IP Camera User Manual

1. Safety Information

⚠️ Camera products can only be used for purposes permissible under applicable law and regulations. Misuse of the product for any illegal activities is strictly forbidden. Please comply with the applicable laws and regulations in your country/area.

2. Product Overview

The BESDER H.265 HD Surveillance IP Camera is a vandal-proof dome camera designed for reliable video surveillance. It offers high-definition video, night vision, audio recording, and various connectivity options.

Kindly Note: This model does not support pan/tilt/zoom (PTZ) Function. The camera's orientation must be adjusted manually during installation.

Key Features:

• H.265 Video Compression: Available in 2MP, 3MP, and 5MP resolutions.
• IR-CUT Filter: Supports automatic day/night switching for clear imaging in varying light conditions.
• Power Options: Supports DC 12V or 48V Power over Ethernet (PoE).
• Night Vision: Equipped with 15pcs IR LEDs, providing an infrared distance of 5-20 meters for clear night vision.
• Software Support: Compatible with multi-screen software and CMS (Central Management Software).
• Image Processing: Features auto exposure (AE), auto white balance (AWB), and auto gain control (AGC).
• Smart Functions: Supports motion detection and ONVIF protocol for broad compatibility.
• Remote Access: Allows viewing via smartphone applications (e.g., XMEye) and web browsers (IE Browser).
• Audio Function: Includes an internal microphone for audio recording.

Package Contents:

• 1 x H.265 Dome Camera
• 1 x English User Manual (this document)
• 1 x Screws Bag for installation

3. Setup Instructions

3.1. Install iCSee App

The iCSee app is required for initial setup and remote viewing. Search for "iCSee" on your device's app store or scan the QR codes below:

3.2. Important Setup Notes

• This camera only supports 2.4GHz Wi-Fi networks. 5GHz Wi-Fi is not supported.
• For a stable network connection, ensure the camera and your mobile device are close to the router during setup.
• Avoid using special characters or symbols (e.g., @!#$%&*) in your Wi-Fi network name (SSID) or password, as this may cause connection issues.
• Enable location services and Wi-Fi on your mobile device, and grant necessary device usage permissions to the iCSee app.
• If connection fails, reset the camera by long-pressing the RESET button for 8 seconds. Some devices may require powering on by pressing and holding the power button first.

3.3. Register an iCSee Account

1. Open the iCSee App and tap the "Sign Up" button.
2. Choose your login area, then enter your email/mobile phone and a password.
3. Wait for mailbox validation.
4. Check your email for the verification link. Click "Verify Now" to activate your account. If the button doesn't work, copy and paste the link into your browser.

3.4. Link the Camera to Your Phone

Power on the camera and wait approximately 1 minute for it to configure.

1. On your phone, go to Settings and turn on both Bluetooth and Wi-Fi.
2. Open the iCSee App. Tap the "+" icon in the center or upper right corner to add a device.
3. Confirm the Bluetooth connection when prompted.
4. The app will automatically search for Bluetooth equipment. Tap "Confirm" when your camera is found.
5. Confirm your Wi-Fi network and enter your Wi-Fi password.
6. Wait for the device to connect to the app.

3.5. Initial Camera Configuration

1. Pick a name for your camera (e.g., Living Room, Garage) and tap "Save".
2. Select "Alarm" for recording options (only records alarm video) and tap "Next".
3. Open the "Alarm Push Switch" to enable notifications and tap "Done".
4. The camera setup is now complete.

3.6. Installation Guide

The camera can be installed in various positions such as ceiling or wall mounting. Ensure the mounting surface is stable and secure.

Wiring Diagram (48V PoE Version)

Wiring Diagram (DC 12V Version Without PoE)

4. Operating Instructions

4.1. Live View and Recording

• Mobile App: Use the iCSee app on your iOS or Android device to view live footage, access recorded videos, and manage camera settings.
• PC Software: Utilize CMS software (e.g., CMS xmeye) on Windows PCs for multi-screen viewing and recording.
• Web Browser: Access the camera's interface via IE Browser for live viewing and configuration.
• NVR: Connect the camera to a compatible NVR (Network Video Recorder) for continuous recording and centralized management. The camera supports ONVIF protocol for broad compatibility.

4.2. Audio Recording

The built-in microphone allows for real-time audio monitoring and recording. You can hear sounds from the camera's vicinity through the iCSee app.

4.3. Night Vision

The camera automatically switches to infrared night vision in low-light conditions, providing clear black and white images up to 20 meters. The IR-CUT filter ensures accurate color reproduction during the day.

4.4. Motion Detection and Alarms

The camera features sensitive motion detection. When motion is detected, it can trigger alarm recordings and send notifications such as FTP photos or email photos to your configured accounts.

4.5. Video Compression (H.265)

The camera utilizes H.265 video compression technology, which significantly reduces bandwidth usage and storage space compared to H.264, while maintaining high video quality.

4.6. Wide Dynamic Range (WDR)

The camera supports Electronic WDR (Wide Dynamic Range) to improve image quality in scenes with both very bright and very dark areas, ensuring details are visible across the entire image.

5. Maintenance

• Cleaning: Regularly clean the camera's dome and lens with a soft, dry cloth to ensure clear image quality. Avoid abrasive cleaners.
• Power Supply: Ensure the camera receives a stable power supply (DC 12V or 48V PoE) to prevent interruptions in operation.
• Firmware Updates: Check the iCSee app or manufacturer's website periodically for firmware updates to ensure optimal performance and security.
• Environmental Protection: While the camera is vandal-proof, protect it from extreme weather conditions if installed outdoors to prolong its lifespan.

6. Troubleshooting & FAQ

Q1: Where can I find the serial number of the camera?

For security reasons, the serial number is not printed on the package. You can find it within the camera's settings in the iCSee app under 'Camera Setting' > 'About'.

Q2: Why did I fail to connect the camera to my phone?

• Ensure your Wi-Fi network is 2.4GHz. This camera does not support 5GHz Wi-Fi.
• Place the camera and your mobile device close to the router during the connection process.
• Verify that your Wi-Fi network name (SSID) and password do not contain special characters or symbols (e.g., @!#$%&*). Adjust if necessary.
• If connection still fails, reset the camera by long-pressing the RESET button for 8 seconds.
• If using a dual-band router, ensure you are connecting to the 2.4GHz band.

Q3: Why can't the camera recognize the Micro SD Card?

• The camera does not support hot-plugging. Insert the Micro SD Card before powering on the camera, or reboot the camera after inserting the card.
• Use a high-quality Micro SD Card from a reliable brand.
• Ensure the Micro SD Card is installed properly in the designated slot.

Q4: Why can't I get app alarm notifications?

• Make sure 'Smart security' is enabled and set to 'Open' in the app.
• Verify that 'Human detection' sensitivity is set appropriately (e.g., 0.6S).
• Ensure 'No-disturb Settings' are disabled in the app.
• Confirm you are logged into the iCSee app with your registered iCSee account.
• Check your phone's system settings to ensure the iCSee app is allowed to push notifications.

Q5: Is a power supply included?

No, the power supply (DC 12V adapter or PoE injector/switch) is not included and must be purchased separately.

Q6: Can the camera be used outdoors in freezing temperatures?

While the camera is vandal-proof, extreme cold (e.g., -15°C) may affect performance, potentially reducing the frame rate. It is recommended to ensure proper sealing of mounting holes if installed outdoors.

Q7: Does the camera have a speaker or only a microphone?

This camera model includes an internal microphone for audio recording but does not have a built-in speaker for two-way audio.

Q8: I'm experiencing 'fog' in night mode. What can I do?

This 'fog' effect is often caused by reflections from the IR LEDs off the transparent dome. To resolve this, carefully clean the inside and outside of the dome to ensure it is absolutely transparent. Alternatively, you can disable the camera's built-in IR illumination and use a separate external IR illuminator.

Q9: Can I record video to a PC?

Yes, you can record video to a PC using CMS software like xmeye. The camera does not have an internal flash drive for storage.

Q10: Is the camera PTZ (Pan-Tilt-Zoom)?

No, this is a fixed dome camera. Its orientation must be adjusted manually during installation. It is not a motorized PTZ camera.

7. Specifications

8. User Tips

• Always ensure your Wi-Fi network is 2.4GHz for camera connectivity.
• If you experience 'fog' in night vision, thoroughly clean the camera dome to remove any dust or smudges that might reflect the IR light.
• For PC recording, use the CMS xmeye software. The camera does not have onboard storage for video.
• Remember that the camera's viewing angle is fixed and needs to be manually adjusted during installation.
• A power supply is not included; ensure you have a compatible DC 12V adapter or PoE setup.

9. Warranty and Support

For detailed warranty information and technical support, please refer to the full user manual PDF available for download at https://manuals.plus/m/c25179ece70bbc5dc9b088563cab675ca94844f0e5dab619a565cf05bd66c399 or contact BESDER Official Store customer service.

The manufacturer provides support for product inquiries and troubleshooting assistance.