SYNCO Xtalk Wireless Headset Intercom System User Manual

1. Introduction

Thank you for choosing the SYNCO Xtalk Wireless Headset Intercom System. This manual provides detailed instructions for the setup, operation, and maintenance of your device. Please read it carefully before use and follow all instructions mentioned herein to ensure optimal performance and longevity of your product.

Key Features:

• 2.4GHz Full Duplex Communication: Enables real-time, two-way communication.
• Extended Range: Up to 350M/1148FT (Line of Sight) for reliable communication.
• Lightweight Design: Each headset weighs approximately 188g (6.6oz) with battery, crafted from lightweight ABS materials and smooth leather for comfort during extended use.
• Smart AEC Technology: Experience-enhancing Acoustic Echo Cancellation (AEC) spanning from 150Hz to 7KHz, eliminating echoes, reverberation, and unwanted ambient noise for crystal-clear human voices in noisy environments.
• MasterFree Functionality: Any unit can be set as a Master, allowing flexible switching between Master and Remote roles for staying connected.
• Quick Re-Link Tech: Ensures effortless reconnection without needing to walk far.
• Expandable Group Communication: Supports up to 18-person group connections without a HUB via Type-C Firmware Update.
• Real-time Monitoring: Unique 3.5mm TRS port for monitoring audio from external devices like cameras and recorders.
• One-Button Remotes Muting: Dominant Mode allows the Master to mute all Remotes instantly.
• Long Battery Life: Rechargeable and replaceable batteries support over 24 hours of working time.

2. Packing List

The contents of your package may vary depending on the specific Xtalk model purchased. Please refer to the user manual (PDF) for a detailed list for each SKU. A general overview is provided below:

Xtalk X1 Package Contents:

• Headset x1
• Charging Cable x1
• Carrying Bag x1
• Rechargeable Battery x1
• One-Ear Foam Cushion x1
• Mic Windshield x1
• Warranty Card x1

Xtalk X2 Package Contents:

• Headset x2
• Charging Cable x1
• Carrying Bag x2
• Rechargeable Battery x2
• One-Ear Foam Cushion x2
• Mic Windshield x2
• Charging Station x1
• Warranty Card x1

Xtalk X5 Package Contents:

• Headset x5
• Storage Case x1
• 6-Slot Charging Station x1
• Charging Adapter x1
• Carrying Bag x5
• Rechargeable Battery x5
• One-Ear Foam Cushion x5
• Mic Windshield x5
• Data Transfer Cable x1
• Warranty Card x1

Xtalk X9 Package Contents:

• Headset x9
• Storage Case x1
• 6-Slot Charging Station x2
• Charging Adapter x2
• Carrying Bag x9
• Rechargeable Battery x9
• One-Ear Foam Cushion x9
• Mic Windshield x9
• Data Transfer Cable x1
• Warranty Card x1

Xtalk X13 Package Contents:

• Headset x13
• Storage Case x1
• 6-Slot Charging Station x2
• Charging Adapter x2
• Carrying Bag x13
• 2-Slot Charging Station x1
• Rechargeable Battery x13
• One-Ear Foam Cushion x13
• Mic Windshield x13
• Data Transfer Cable x1
• Warranty Card x1

3. Setup and Operation

3.1 Button Functions Overview

Note: Operations may vary depending on the firmware version. Please check your current firmware version by moving the boom arm up/down. A voice prompt indicates previous firmware, no voice prompt indicates new firmware.

3.2 Power On/Off

To power on, push the power toggle switch upwards. To power off, push the power toggle switch downwards.

3.3 Master/Remote/Level Settings

Every headset can be set as Master/Remote (previous firmware) or Master/Level 1/Level 2 (new firmware).

• Set as Master: Long-press Button A for 8 seconds until you hear a 'Beep' sound, then release. Voice prompt: "Master Mode on".
• Set as Remote (Previous Firmware): Long-press Button A for 8 seconds until you hear a 'Beep' sound, then release. Voice prompt: "Exiting Master Mode".
• Set as Level 1 (New Firmware): Long-press Button A for 8 seconds until you hear a 'Beep' sound, then release. Voice prompt: "Level 1 Pairing".
• Set as Level 2 (New Firmware): Long-press Button A for 8 seconds until you hear a 'Beep' sound, then release. Voice prompt: "Level 2 Pairing".

3.4 Pairing/Unpairing

Products are pre-paired from the factory (except X1) and ready to use. For successful auto-reconnect, turn on headsets in the sequence: Master → Level 1 → Level 2.

Manual Pairing (5 headsets or fewer):

1. Set one headset as Master and 1-4 as Remote/Level 1.
2. Long-press Button A on all headsets within 1 minute. Release after the 1st 'Beep' sound. You will hear "Connecting and Pairing".
3. Restart all headsets to use.

Manual Pairing (6-13 headsets):

1. Set one headset as Master, 4 as Level 1, and 1-8 as Level 2.
2. Long-press Button A on the Master and 4 Level 1 headsets within 1 minute. Release after the 1st 'Beep' sound. You will hear "Connecting and Pairing".
3. After pairing, restart the Master and 4 Level 1 headsets. Then, long-press Button A on Level 1 and Level 2 headsets within 1 minute. Release after the 1st 'Beep' sound. You will hear "Connecting and Pairing".
4. Restart all headsets to use.

Unpairing: Long-press Button A for 3 seconds. Release after a 'Beep' sound. You will hear "Unpairing".

3.5 Group Management

You can divide an Xtalk system into independent groups or merge multiple groups into one single group.

Divide Into Groups:

1. Set the required number of Master based on the planned group count.
2. Set the Remote/Level 1/Level 2 for each group.
3. Pair and restart each group one by one.

Combine Into One Group:

1. Keep one Master, and set other headsets as Level 1 and Level 2 if needed.
2. Pair all headsets and restart.

3.6 Volume Settings

Short press the Volume Up (+) or Volume Down (-) button to increase or decrease the volume.

3.7 Noise Cancellation

Short press Button B to turn on/off the noise cancellation feature.

3.8 Mute/Unmute

Rotate the boom arm up to mute, and down to unmute the microphone. A voice prompt will confirm the action.

3.9 Dominant Mode

Press and hold Button B on the Master headset to enter Dominant Mode. This mutes all Remote headsets, allowing only the Master to speak while Remotes can still listen. Release Button B to exit Dominant Mode.

3.10 Boost Mode

When experiencing poor signal, long-press the Volume Down (-) button. Release after the 1st 'Beep' sound to switch between Boost Mode 1/2/3. This amplifies the signal, improving communication clarity and stability. This feature is only available on the Master headset with new firmware. Mode 1 is the default.

3.11 Real-Time Monitoring

Connect external devices (e.g., camera, camcorder) to the headset via the 3.5mm TRS port for real-time audio monitoring. This port is for monitoring only and is not an output port.

3.12 Powering

Via Replaceable Battery Power: Push down the toggle of the battery case, then pull the case door outward to place or remove the battery.

Via Power Bank: Use the Type-C port for simultaneous charging and use.

3.13 Indicator Light Status

3.14 Firmware Update/Voice Pack Installation

For the first-time firmware update using SYNCO EasyGo:

1. Turn on the headset and connect it to the SYNCO EasyGo software. Choose the firmware and voice pack simultaneously.
2. Long-press the + & - buttons on the Xtalk headset.
3. Release the + button, then the - button after hearing "beep beep" → "beep", and click "Install" on SYNCO EasyGo. Wait for the installation to complete.
4. Restart the headset after successful installation.

If the update fails due to disconnection, remove the cable and reconnect. Use a USB-C cable that supports data transfer. If the headset still fails to connect, try reversing the Type-C connector on the headset end.

4. Maintenance

4.1 Caring for Your SYNCO Product

• Please keep the product in a dry, clean, dust-free environment.
• Keep corrosive chemicals, liquids, and heat sources away from the product to prevent mechanical damage.
• Use only a soft and dry cloth for cleaning the product.
• Malfunction may be caused by dropping or the impact of external force.
• Do not attempt to disassemble the product. Doing so voids the warranty.
• Please have the product checked or repaired by authorized technicians if any malfunctions occur.
• Failure to follow all instructions may result in mechanical damage.
• Warranty does not apply to human errors.

5. Troubleshooting

• Headset not powering on: Ensure the battery is correctly inserted and charged. If using a power bank, ensure it is connected properly via the Type-C port.
• No connection/pairing issues: Verify all headsets have the same firmware. Ensure you are following the correct pairing procedure for your group size (5 or fewer, or 6-13 headsets). If disconnected, return to the pairing range of the upper-level headset for automatic reconnection.
• Poor audio quality/noise: Activate the Noise Cancellation feature by short-pressing Button B. If the signal is weak, try activating Boost Mode on the Master headset (new firmware only).
• Microphone not working: Check if the boom arm is rotated to the mute position. Rotate it down to unmute.
• Firmware update failure: Ensure you are using a USB-C cable that supports data transfer. Try reversing the Type-C connector on the headset end.

6. Specifications

7. Warranty and Support

7.1 Warranty Period

Original SYNCO products are entitled to 12-month limited warranty service. The warranty period begins on the date of purchase of brand new, unused products by the first end-user. Within the warranty period, if product defect or failure is attributable to material defection or technological problem, the defective product or defective part will be repaired or replaced without charge (service and materials fee).

7.2 Warranty Exclusions and Limitations

1. Faults resulting from inappropriate use of a product without following its operation specification.
2. Artificial damage, e.g., crash, squeeze, scratch, or soaking.
3. Modifications to a product by its user or a third party without prior written consent of SYNCO, e.g., replacement of element or circuit, label alteration.
4. The code on the product is inconsistent with that of the warranty certificate, or the code on the product or warranty certificate is altered or torn off.
5. All consumable accessories attached to a product, like cables, wind muffs, and batteries.
6. Faults as a result of force majeure, such as fire, flood, lightning, etc.

7.3 Warranty Claim Procedure

1. If a failure or any problem occurs with your product after purchase, please contact a local agent for assistance, or you can always contact SYNCO's customer service through email at support@syncoaudio.com.
2. Please retain your sales receipt and warranty certificate as proof of purchase. If any of these documents are missing, only sales return or chargeable service will be provided.
3. If the SYNCO product is out of warranty coverage, the service and the parts cost will be charged.

7.4 Contact Information

• Email: support@syncoaudio.com
• Website: www.syncoaudio.com
• Facebook: https://www.facebook.com/syncomicrophones

For further assistance, you may also refer to the official user manual PDF: View User Manual (PDF)

8. User Tips

• Choose the Right Model: If you need a system for 5 communicators, the Xtalk X5 model is designed for that group size.
• Ensure Proper Pairing: For seamless communication, always ensure all headsets are correctly paired according to the instructions, especially when setting up larger groups.
• Power-On Sequence: For optimal auto-reconnection, turn on headsets in the sequence of Master → Level 1 → Level 2.
• Firmware Updates: Regularly check for and install firmware updates using SYNCO EasyGo to access new features and improvements, such as expanded group communication.