1. Product Introduction
The SYNCO Xtalk X6 is a 2.4G full-duplex wireless intercom headset system designed for film and television shooting, offering clear communication and noise reduction. This manual provides detailed instructions for its setup, operation, and maintenance.
1.1. Headset Components
Familiarize yourself with the main components of the Xtalk X6 headset:
Image: SYNCO Xtalk X6 headset with key features labeled.
- 3.5mm Mic In Port
- Power On/Off Toggle
- Indicator Light
- Button A
- Volume + & Headset Settings Verification button
- Button B
- Volume -
- Type-C Port
2. Setup
2.1. Powering the Headset
The Xtalk X6 can be powered via a replaceable battery or a power bank using the Type-C port.
Via Replaceable Battery Power:
To insert or remove the battery:
- Push down the toggle of the battery case.
- Pull the case door outward to place or remove the battery.
Image: Inserting the replaceable battery into the headset.
Via Power Bank:
Use the Type-C port for simultaneous charging and use.
Video: Demonstrates powering the headset via replaceable battery and Type-C port.
2.2. Master/Remote/Level Settings
Every headset can be configured as a Master, Remote, Level 1, or Level 2 unit. The operations may vary depending on the firmware version. Please check your firmware version by moving the boom arm up/down: a voice prompt indicates previous firmware, no voice prompt indicates new firmware.
Setting as Master/Remote (Previous Firmware):
Long-press Button A for 8 seconds until you hear a 'Beep' sound, then release. Voice prompts will confirm 'Master Mode on' or 'Exiting Master Mode'.
Image: Setting Master/Remote mode by long-pressing Button A.
Setting as Master/Level 1/Level 2 (New Firmware):
Long-press Button A for 8 seconds until you hear a 'Beep' sound, then release. Voice prompts will confirm 'Master Mode on', 'Level 1 Pairing', or 'Level 2 Pairing'.
Image: Setting Master/Level 1/Level 2 mode.
2.3. Pairing/Unpairing
Ensure all headsets have the same firmware for successful pairing. The previous firmware supports up to 5 people, while the new firmware supports up to 13 people.
Manual Pairing (General Steps):
- Set the required number of Master, Remote/Level 1, and Level 2 units according to your group size.
- Long-press Button A on all headsets simultaneously for 3 seconds until you hear a 'Beep' sound, then release. You will hear 'Connecting and Pairing'.
- Restart all headsets to use.
Image: Pairing process for multiple headsets.
Unpairing:
Long-press Button A for 3 seconds until you hear a 'Beep' sound, then release. You will hear 'Unpairing'.
Video: Demonstrates pairing and unpairing of headsets.
3. Operating the Headset
3.1. Power On/Off
To power the headset on or off:
- Power On: Push the power toggle switch upwards.
- Power Off: Push the power toggle switch downwards.
Video: Shows how to power the headset on and off.
3.2. Volume Settings
Short press the Volume Up (+) or Volume Down (-) buttons to adjust the listening volume.
Video: Demonstrates adjusting the volume.
3.3. Noise Cancellation
Short press Button B to toggle the noise cancellation feature on or off.
Video: Shows how to activate/deactivate noise cancellation.
3.4. Mute/Unmute
Rotate the boom arm of the microphone up to mute and down to unmute. A voice prompt will confirm the status.
Video: Demonstrates muting/unmuting the microphone by rotating the boom arm.
3.5. Dominant Mode
In Dominant Mode, the Master unit can mute all Remote units. Remote units can still listen, but only the Master can speak.
- To Enter: Press and hold Button B on the Master unit.
- To Exit: Release Button B.
Video: Shows how to activate and deactivate Dominant Mode.
3.6. Boost Mode
Boost Mode amplifies the signal to improve communication clarity and stability in areas with poor signal. This feature is only available on the Master unit.
- Long-press the Volume Down (-) button.
- Release after the first 'Beep' sound.
- You will hear 'Mode 1/Mode 2/Mode 3' to indicate the boost level.
Note: Mode 1 is the default. If Level 1/Level 2 units are restarted after changing the Boost Mode, they need to be re-paired with the upper-level headset to rejoin the communication group.
3.7. Real-Time Monitoring
Connect external devices (e.g., camera, camcorder) to the headset via the 3.5mm TRS port to monitor audio from the device. This port is for monitoring only and does not output audio.
Image: Connecting an external device for real-time monitoring.
Video: Demonstrates connecting for real-time monitoring.
3.8. Group Management
The Xtalk system allows for flexible group configurations, enabling you to divide into independent groups or merge multiple groups into one.
Dividing Into Groups:
- Set the required number of Master units based on your planned group count.
- Set Remote/Level 1/Level 2 for each group.
- Pair and restart each group one by one.
Image: Example of dividing headsets into groups.
Combining Into One Group:
- Keep only one Master unit, and set other headsets as Level 1 and Level 2 as needed.
- Pair all headsets and restart them.
- Turn on headsets in the sequence of Master → Level 1 → Level 2.
Image: Example of combining groups into a single larger group.
4. Maintenance
4.1. Care Guide
- Keep the product in a dry, clean, dust-free environment.
- Keep corrosive chemicals, liquids, and heat sources away to prevent mechanical damage.
- Use only a soft and dry cloth for cleaning.
- Avoid dropping or external impact, as this may cause malfunction.
- Do not attempt to disassemble the product; doing so voids the warranty.
- If malfunctions occur, have the product checked or repaired by authorized technicians.
- Failure to follow instructions may result in mechanical damage.
4.2. Firmware Update/Voice Pack Installation
For the first-time firmware update using SYNCO EasyGo software:
- Turn on the headset and connect it to the SYNCO EasyGo software.
- Choose the firmware and voice pack simultaneously.
- Long-press the + & - buttons on the Xtalk headset.
- Release the button + then button - after hearing "beep beep" → "beep", and click "Install" on SYNCO EasyGo.
- Wait for the installation to complete and restart the headset.
Note: No need to repeat these steps for subsequent updates. If the update fails due to disconnection, remove and reconnect the cable. Use a USB-C cable that supports data transfer. If the headset fails to connect, try reversing the Type-C connector.
Image: Headset connected to a computer for firmware update.
5. Troubleshooting
5.1. Indicator Light Status
The indicator light provides visual feedback on the headset's status:
| Indicator Light | Status |
|---|---|
| Green Light Steady | Connection Successful |
| Green Light Flashing Slow | Not Connected |
| Green/Yellow Lights Alternating | Noise Cancellation Off |
| Red Light Flashing Slow | Low Battery |
| Red Light Steady | Charging |
Image: Indicator light status guide.
5.2. Common Issues
- Pairing Failure: Ensure all headsets have the same firmware. For new firmware, ensure correct Master/Level 1/Level 2 settings and follow the pairing sequence.
- Disconnection: If disconnected, return to the pairing range with the upper-level headset for automatic reconnection.
- Firmware Update Issues: If the update fails due to disconnection, remove and reconnect the cable. Use a data transfer-compatible USB-C cable. If the headset fails to connect, try reversing the Type-C connector on the headset end.
6. Specifications
| Feature | Specification |
|---|---|
| Wireless Technology | Digital 2.4GHz |
| Transmission Mode | Full-Duplex |
| Operating Range | 350m (LOS) |
| Frequency Band | 2.4GHz |
| Approximate RF Sensitivity | <-90dBm |
| Radio Output Frequency | 20dBm |
| Power | USB-C 5V |
| Battery Capacity | 1050mAh Li-ion Battery |
| Working Time | 24H |
| Charging Time | About 2.5H |
| Frequency Response | 150Hz~7KHz |
| Signal-To-Noise Ratio | > 65dB |
| Distortion | <1% |
| Microphone Type | Condenser Microphone |
| Max Input Sound Pressure Level | >115dBSPL |
| Output Sound Pressure Level | Typical 98+3dBSPL (at 94dBSPL 1KHz) |
| Weight | About 188g (Battery Included) |
| Temperature Range (Working) | 0~+45° C |
| Temperature Range (Storage) | -20~+60° C |
7. Warranty and Support
7.1. Warranty Period
Original SYNCO products are entitled to a 12-month limited warranty service. The warranty period begins on the date of purchase by the first end-user.
7.2. Warranty Exclusions and Limitations
The warranty does not cover:
- Faults resulting from inappropriate use or failure to follow operation specifications.
- Artificial damage (e.g., crash, squeeze, scratch, soaking).
- Modifications to the product by the user or a third party without prior written consent from SYNCO.
- Inconsistent product code with the warranty certificate, or altered/torn warranty certificate.
- All consumable accessories attached to the product (e.g., cable, wind muff, battery).
- Faults resulting from force majeure (e.g., fire, flood, lightning).
7.3. Warranty Claim Procedure
- If a problem occurs, contact a local agent for assistance or SYNCO customer service via email at support@syncoaudio.com.
- Retain your sales receipt and warranty certificate as proof of purchase. Missing documents may result in chargeable service.
- If the product is out of warranty coverage, service and parts costs will be charged.
8. User Tips
- For optimal performance, ensure all headsets in a group are running the same firmware version.
- When setting up a multi-level communication system, always power on the Master unit first, followed by Level 1 units, and then Level 2 units to ensure successful auto-reconnection.
- Regularly check the indicator light status to monitor battery levels and connection status, preventing unexpected interruptions during use.