DC 24V IP67 Waterproof Neon LED Strip Light User Manual

1. Introduction

Thank you for choosing the HEGEHE DC 24V IP67 Waterproof Neon LED Strip Light. This manual provides essential information for the safe and efficient use of your LED strip light. Please read it thoroughly before installation and operation.

The HEGEHE Neon LED Strip Light is designed for both indoor and outdoor decoration, offering flexible and vibrant lighting. It features a durable silicone casing for IP67 waterproofing and uses efficient SMD2835 LED chips for improved brightness and energy saving.

2. Specifications

3. Safety Warnings & Precautions

• Correct Voltage Use: The LED strip uses DC 24V low voltage. You MUST use a matching DC 24V power adapter. Do not connect the strip directly to AC 110V/220V mains or use a non-matching voltage adapter, as this will immediately burn out the strip.
• Polarity Attention: Strictly follow the positive (+) and negative (-) marks when connecting the power adapter, dimmer (if used), and LED strip. Reverse connection will cause the strip to not light up or damage the internal circuit.
• No Overload: Do not connect multiple LED strips to a single power adapter beyond its rated current. Overloading will cause overheating, short circuit, and damage to both the adapter and the strip.
• Cutting Instruction: Cut the strip only along the marked cutting lines (indicated by a scissors icon). Cutting at non-marked positions will damage the circuit and void the warranty.
• Waterproof Use:
  • IP67 Model: Can withstand temporary submersion (up to 1m depth for up to 30 minutes). Avoid prolonged submersion or submersion in deep water.
  • All connection points, cutting ends, and connectors must be sealed with waterproof tape or waterproof connectors to prevent water ingress.
• Heat Dissipation: Do not wrap the LED strip with heat-insulating materials (e.g., cotton, plastic film) during use. Ensure good ventilation to avoid overheating, which will reduce the service life.
• No Disassembly: Do not disassemble, modify, or repair the LED strip, power adapter, or dimmer by yourself. Non-professional disassembly will cause short circuit, electric shock, and void the warranty.
• Keep Away from Kids & Pets: Install the strip, power adapter, and connectors in a place out of reach of children and pets to avoid accidental ingestion of small parts, pulling the strip, or touching the connection points.
• Abnormal Handling: If the strip exhibits abnormal phenomena (flickering, dim light, overheating, peculiar smell, or no light), cut off the power immediately and stop using it. Check the connections, adapter, and waterproof seals. If the problem persists, contact customer service.
• Eye Protection: Do not stare directly at the lit LED strip for a long time, as the bright light may irritate the eyes, especially for children.
• Outdoor Winter Use: In low-temperature environments (-10°C and below), the strip's brightness may decrease slightly, and the waterproof coating may become brittle. Avoid sharp bending to prevent coating damage.

4. Setup & Installation

4.1. Pre-Use Check

1. Unpack the product and check if all components are intact, without damage, cracks, or loose connections. Do not use if any damage is found.
2. Check the LED strip for exposed wires, damaged waterproof coating, or loose LED beads. Prepare a matching DC 24V power adapter (ensure the adapter current is greater than or equal to the total current of the LED strip).
3. For IP67 models, check the waterproof seal of the strip and connectors to ensure no damage, which is critical for submersion protection.

4.2. Correct Installation

1. Choose the installation position (indoor or outdoor). Ensure the surface is clean, dry, and smooth. For outdoor rough surfaces, use mounting clips or screws for better stability.
2. If the installation length is shorter than the strip length, cut the LED strip along the marked cutting lines (marked with a scissors icon). Do not cut at non-marked positions, as this will damage the circuit and cause the strip to not light up.
3. Waterproof Attention: For IP67 models, do not submerge the strip in water exceeding 1m depth or for more than 30 minutes. Ensure all connection points are sealed with waterproof tape or waterproof connectors.

5. Power Connection & Operation

5.1. Power Connection

1. Cut off the power adapter before connection to avoid short circuit and electric shock.
2. Confirm the adapter voltage matches the LED strip's voltage (DC 24V). Connect the LED strip's positive (+) terminal to the power adapter's positive (+) terminal, and the strip's negative (-) terminal to the adapter's negative (-) terminal. Strictly follow the polarity marks; reverse connection will cause the strip to not light up or damage the circuit.
3. If using a dimmer: Connect the dimmer between the power adapter and the LED strip, following the dimmer's instruction manual (ensure the dimmer is compatible with the strip's voltage). Connect positive from the adapter to the dimmer's positive input, and the dimmer's positive output to the strip's positive input. The negative connections follow the same principle.
4. After connection, check all connections for firmness, no exposed wires, and ensure the polarity is correct and waterproof seals are intact.

5.2. Start-Up & Daily Use

1. After confirming correct installation and connection, plug the power adapter into the mains socket (AC 100-240V), and the LED strip will light up immediately.
2. To turn the strip on/off, you can plug/unplug the power adapter, use the dimmer (if equipped), or the remote control (if equipped). Avoid frequent switching on/off to extend the service life of the LED strip.
3. Outdoor Use: After rain or water contact, check the strip and connections for water ingress. If any water is found, cut off the power immediately, dry it thoroughly, and check before reuse.

6. Maintenance

• Regularly inspect the LED strip and all connections for any signs of wear, damage, or loose connections.
• Keep the strip clean by gently wiping it with a dry or slightly damp cloth. Avoid using harsh chemicals or abrasive cleaners.
• Ensure proper ventilation around the strip to prevent overheating.
• For outdoor installations, periodically check the integrity of the waterproof seals, especially at connection points and cut ends.

7. Troubleshooting

• Strip does not light up:
  • Check if the power adapter is correctly plugged into the mains.
  • Verify that the power adapter's voltage matches the strip's voltage (DC 24V).
  • Ensure correct polarity (+ to + and - to -) in all connections. Reverse polarity will prevent the strip from lighting.
  • Inspect for any exposed wires, damaged waterproof coating, or loose LED beads.
  • If a dimmer is used, ensure it is compatible and correctly connected.
• Flickering or dim light:
  • Check for loose connections.
  • Ensure the power adapter is not overloaded (i.e., not powering too many LED strips).
  • For longer lengths (11M-20M), ensure two power adapters are used at both ends to prevent voltage drop, which can cause dimming.
• Overheating or peculiar smell:
  • Immediately cut off power.
  • Check for overloading or poor ventilation. Ensure the strip is not wrapped in heat-insulating materials.
• Damage after cutting: Only cut along marked lines. Cutting elsewhere will damage the circuit and void the warranty.

If the problem persists after checking these points, please contact customer service.

8. User Tips

• For optimal brightness and to prevent voltage drop on longer installations (11 meters to 20 meters), it is recommended to use two power adapters, one connected at each end of the strip.
• When installing outdoors in cold climates (below -10°C), handle the strip carefully to avoid sharp bending, as the waterproof coating may become brittle.
• Always ensure all connections are securely sealed, especially for outdoor or damp environments, to maintain the IP67 waterproof rating.

9. Warranty & Support

For any questions or issues regarding your HEGEHE LED Strip Light, please contact our customer service team via AliExpress Message.

• When contacting support, please provide your order number and relevant photos/videos of the product problem for quick verification.
• Our team aims to reply within 24 working hours and will provide a satisfactory solution (refund, replacement, or partial compensation) in accordance with AliExpress platform after-sales rules.

For additional information, you may refer to the User Manual (PDF).