User Manual

Introduction

This manual provides comprehensive instructions for the installation, operation, and maintenance of your HiLook 6MP IP Security Camera System. This system includes a Network Video Recorder (NVR) and multiple 6MP IP cameras, designed for advanced surveillance with features like two-way audio, human and vehicle detection, smart hybrid light, and alarm functions.

Please read this manual carefully before using the product to ensure proper and safe operation.

Safety Information

General Safety Instructions

• Ensure proper configuration of all passwords and security settings.
• Comply with electrical safety regulations of your region.
• Firmly connect the plug to the power socket. Avoid connecting multiple devices to a single power adapter.
• Disconnect all power sources before connecting/disconnecting accessories or performing maintenance.
• The equipment must be connected to an earthed mains socket-outlet, which should be easily accessible.
• Do not place the device in an unstable location to prevent personal injury or death.
• Input voltage must meet SELV (Safety Extra Low Voltage) and LPS (Limited Power Source) according to IEC62368.
• If smoke, odor, or noise occurs, immediately turn off power, unplug the cable, and contact the service center.
• Use the device with an Uninterruptible Power Supply (UPS) and factory-recommended HDD if possible.
• This equipment is not suitable for use in locations where children are likely to be present.

Battery Safety

• CAUTION: Risk of explosion if battery is replaced by an incorrect type.
• Do not ingest the battery; it can cause severe internal burns and be fatal.
• Improper replacement of the battery may defeat safeguards.
• Do not dispose of batteries into fire or hot oven, or mechanically crush/cut them, as this may result in an explosion.
• Avoid exposing batteries to extremely high temperatures or low air pressure, which can lead to explosion or leakage of flammable liquid/gas.
• Dispose of used batteries according to local regulations.

Preventive and Cautionary Tips

• The device is designed for indoor use only. Install in a well-ventilated, dust-free environment, free from liquids.
• Ensure the recorder is securely mounted to a rack or shelf to prevent damage from shocks or jolts.
• Do not expose the device to water dripping or splashing. No objects filled with liquids should be placed on it.
• Keep a minimum 200 mm (7.87 inch) distance around the equipment for sufficient ventilation.
• Do not block ventilation openings with items like newspapers, tablecloths, or curtains.
• For devices with a sticker indicating hot parts, wait one-half hour after switching off before handling.
• Ensure correct wiring for AC mains supply.
• Do not touch sharp edges or bare components (e.g., metal contacts of inlets) when the device is powered on. Wait at least 5 minutes after powering off.
• If the device is running above 45°C (113°F) or HDD temperature exceeds stated value, ensure a cool environment or replace HDDs.
• Provide a surge suppressor at the inlet opening in special conditions (e.g., mountain top, iron tower, forest).
• The USB port is for mouse, keyboard, USB flash drive, or Wi-Fi dongle only. Current for connected devices should not exceed 0.1 A.
• If a power adapter is provided, use only the provided adapter.

Package Contents

The AI Guarding Vision IP Kit typically includes the following components:

AI Guarding Vision IP Kit Box: Contains the NVR and 6 IP cameras, highlighting key features.

NVR and Accessories: Network Video Recorder unit, power adapter, USB mouse, Ethernet cables, mounting brackets, quick start guide, screws, and hex key.

Individual Camera Package: Each camera comes with its own box, drill template, user manual, and mounting hardware.

Setup Guide

1. Physical Connections

Before powering on, connect all necessary peripherals to the NVR.

NVR Rear Panel: Connect cameras to PoE ports, network cable to LAN, monitor to HDMI/VGA, and power adapter.

• Cameras: Connect IP cameras to the PoE ports on the NVR. These ports provide both power and data.
• Network: Connect the NVR's LAN port to your network router/switch using an Ethernet cable.
• Monitor: Connect a monitor to the NVR's HDMI or VGA output.
• USB Devices: Connect the included USB mouse to a USB port. A USB flash drive can also be connected for backup.
• Power: Connect the power adapter to the NVR's power input and then to a power outlet.

2. Initial Device Activation

Upon first power-on, you need to activate the NVR by setting an admin password.

1. Language Selection: Select your preferred language on the startup screen.
2. Apply Settings: Click "Apply".
3. Resolution: Set the resolution to 1920*1080/60Hz (1080P) if desired. The default is 1280*720/60Hz (720P).
4. Set Password: Input the same strong password in both "Password" and "Confirm Password" fields.
   • Password should be 8-16 characters, contain at least two types of characters (digits, upper-case letters, lower-case letters, special characters), and not contain common patterns like "123" or "admin".
5. Optional: Password Hint: Set a password hint to help remember it if forgotten.
6. Optional: Unlock Pattern: Enable and draw an unlock pattern using at least 4 dots.
7. Activate: Click "Activate" to complete the initial setup.

3. HDD Initialization

A newly installed Hard Disk Drive (HDD) must be initialized before it can be used for recording.

1. Go to Configuration → Record → Storage.
2. Select the HDD you wish to initialize.
3. Click Init.

4. Network Configuration (Easy Mode)

Configure network settings for remote access and management.

1. Go to Configuration → Network → General.
2. DHCP: If a DHCP server is available, enable DHCP to automatically obtain an IP address.
3. Auto Obtain DNS: Enable this to automatically obtain Preferred and Alternate DNS Servers.
4. Click Apply.

5. HiLookVision Setup

HiLookVision provides mobile access and platform services for remote management.

1. Go to Configuration → Network → Platform Access.
2. Select Access Type as HiLookVision.
3. Check Enable. Review and agree to the service terms and privacy statement.
4. Optional: Stream Encryption: Check this if you want to enable stream encryption (requires verification code for remote access).
5. Enter a Verification Code (or click Refresh to generate one).
6. Bind Device: Use the HiLookVision app on your smartphone to scan the QR code displayed on the NVR screen to bind the device to your account. (Download the app from https://appstore.hikvision.com).
7. Click Apply.

6. Adding Network Cameras

Cameras can be added automatically or manually.

Quick Add (Same Network Segment)

1. Ensure cameras are on the same network segment and activated with the same password as the NVR.
2. Go to Configuration → Camera → IP Camera. Online cameras will appear in the Online Device List.
3. Select the desired network camera(s) and click Add.

Manual Add (Different Network Segment or ONVIF)

1. Go to Configuration → Camera → IP Camera.
2. Click + in the Added Device List.
3. Set camera parameters: IP address, protocol (e.g., ONVIF), management port, user name, and password.
4. Click Add.

Operation Guide

1. Live View

The live view interface displays real-time video feeds from your cameras.

• GUI Introduction: The interface includes options for target detection, broadcasting, resolution adjustment, auto-switch, and full-screen mode.
• Shortcut Menu: Right-click on the live view screen to access options like single screen, window division, previous/next screen, auto-switch, camera settings, playback, and PTZ control.
• Icons: Icons in the upper-right corner of each camera's screen indicate recording status (red dot) and alarm status (yellow bell).

2. PTZ Control

Control Pan, Tilt, and Zoom (PTZ) cameras after configuring their parameters.

1. Configure PTZ Parameters: In live view, click the PTZ icon (usually a camera with arrows) in the shortcut menu. Set parameters like speed, preset, patrol, and pattern.
2. Direction Buttons: Use the direction buttons to move the camera.
3. Zoom/Focus/Iris: Adjust these settings using the dedicated controls.
4. Customize Preset: Set and recall specific camera positions.
5. Customize Patrol: Create a sequence of presets for the camera to follow.
6. Customize Pattern: Record a specific movement path and dwell time for the camera.

3. Playback

View recorded videos from your NVR.

1. Go to Playback.
2. Select a camera and a date from the calendar. Blue triangles on dates indicate available video.
3. Timeline: Position the cursor on the timeline to navigate to a specific time. Blue bars indicate normal video, red bars indicate event video.
4. Control Bar: Use buttons for 30s reverse/forward, full screen, speed adjustment, digital zoom, audio on/off, and adding tags.
5. Event Playback: View videos triggered by motion detection, line crossing, or intrusion detection.
6. Slice Playback: Divide video into slices for easier review.
7. Backup Clip: Export video clips to a connected USB device by setting start and end times.

4. Search File

Search for specific video, picture, or event files.

1. Go to Search.
2. Select search type (video, picture, event) and set conditions.
3. Click Search.
4. Play videos, lock files to prevent overwriting, or export files to a backup device.

Maintenance

1. Firmware Upgrade

Keep your NVR and cameras updated with the latest firmware.

Local Upgrade (NVR)

1. Store firmware on a USB device and connect it to the NVR.
2. Access the upgrade menu (usually via a system icon).
3. Select Local Upgrade, choose the backup device and firmware file.
4. Click Upgrade. The NVR will reboot automatically.

Online Upgrade (NVR)

1. Ensure HiLookVision is enabled and configured.
2. Access the upgrade menu.
3. Select Online Upgrade. You can choose Auto Download or Test Upgrade.
4. If new firmware is available, upgrade your device. The NVR will reboot.

Camera Upgrade

1. Store camera firmware on a USB device connected to the NVR.
2. Go to Maintenance → Device Maintenance → Camera Upgrade.
3. Select the camera channel to upgrade and click Upgrade.

2. Restore Default Settings

Restore NVR settings to factory defaults if needed.

1. Access the restore menu (usually via a system icon).
2. Select the restoring type:
   • Simple Restore: Restores all parameters except network and user account settings.
   • Factory Defaults: Restores all parameters to factory default settings.
   • Restore to Inactive: Restores the device to inactive status, leaving settings unchanged except user accounts.
3. Click Yes. The device will reboot.

3. System Logs

View and export operation, alarm, exception, and information logs.

1. Go to Maintenance → System → Log.
2. Set search conditions and click Search.
3. Click Export All to export log information.

4. Device Status and Time Sync

Monitor device status and ensure accurate time synchronization.

• Schedule Reboot: Configure the NVR to automatically restart at scheduled times.
• Device Status: Mute selected camera channels.
• Time Sync Diagnosis: View current time sync information and enable time sync exception detection.

Troubleshooting

• No Video/Display Issues:
  • Check all cable connections (power, HDMI/VGA, Ethernet).
  • Ensure the monitor is set to the correct input source.
  • Verify NVR output resolution matches monitor capabilities.
  • If using PoE, ensure cameras are properly powered and connected.
• Network Connectivity Problems:
  • Verify Ethernet cable connection to the NVR's LAN port and router.
  • Check network settings (IP address, subnet mask, gateway, DNS) in Configuration → Network → General.
  • If using DHCP, ensure your router has a DHCP server enabled.
  • For remote access, ensure HiLookVision is correctly configured and the NVR is online.
• Recording Issues:
  • Ensure the HDD is initialized (Configuration → Record → Storage).
  • Check recording schedules (Configuration → Record → Schedule) to ensure continuous or event recording is enabled.
  • Verify HDD free space. If full, ensure "Overwrite" is enabled in Advanced Settings.
• Alarm Malfunctions:
  • Check event configuration (Configuration → Event) for motion detection, line crossing, etc.
  • Verify arming schedules and linkage actions are correctly set.
  • Ensure sensors or external devices are properly connected for alarm input.
• Forgot Password/Unlock Pattern:
  • If you set a password hint, it can help you remember.
  • If you forgot the unlock pattern, click "Forgot My Pattern" or "Switch User" to log in via password.
  • If you forgot the admin password, use the password resetting email, HiLookVision, or security questions (if configured).
  • Entering the wrong password 7 times will lock the account for 60 seconds.
• Interference (FCC Information):
  • If equipment causes harmful interference, try reorienting/relocating the receiving antenna, increasing separation between equipment and receiver, or connecting equipment to a different circuit.

Specifications

User Tips

• Regular Password Changes: For enhanced security, especially in high-security environments, consider changing your admin password monthly or weekly.
• Optimal Camera Placement: When installing cameras, ensure they are positioned to cover critical areas without obstructions. Utilize the drill templates provided for accurate mounting.
• Network Stability: A stable network connection is crucial for reliable remote viewing and event notifications. Consider using a wired connection for the NVR for best performance.
• HDD Management: Regularly check the status of your HDD to ensure continuous recording. If you experience recording issues, verify the HDD initialization and storage mode settings.
• Firmware Updates: Periodically check for and install firmware updates for both the NVR and cameras to benefit from new features, improvements, and security patches.
• Utilize Smart Features: Take advantage of human and vehicle detection to reduce false alarms and focus on relevant events. Configure alarm linkage actions for immediate alerts.

Warranty and Support

This product is manufactured by Hangzhou Hikvision Digital Technology Co., Ltd. and sold by Camera Security System Store.

Legal Disclaimer

To the maximum extent permitted by applicable law, this manual and the product described, with its hardware, software, and firmware, are provided "as is" and "with all faults and errors". Hikvision makes no warranties, express or implied, including without limitation, merchantability, satisfactory quality, or fitness for a particular purpose. The use of the product by you is at your own risk. In no event will Hikvision be liable for any special, consequential, incidental, or indirect damages, including, among others, damages for loss of business profits, business interruption, or loss of data, corruption of systems, or loss of documentation, whether based on breach of contract, tort (including negligence), product liability, or otherwise, in connection with the use of the product, even if Hikvision has been advised of the possibility of such damages or loss.

You acknowledge that the nature of the internet provides for inherent security risks, and Hikvision shall not take any responsibilities for abnormal operation, privacy leakage or other damages resulting from cyber-attack, hacker attack, virus infection, or other internet security risks; however, Hikvision will provide timely technical support if required.

You agree to use this product in compliance with all applicable laws, and you are solely responsible for ensuring that your use conforms to the applicable law. Especially, you are responsible, for using this product in a manner that does not infringe on the rights of third parties, including without limitation, rights of publicity, intellectual property rights, or data protection and other privacy rights.

Technical Support

For technical assistance or if you encounter issues not covered in this manual, please contact the service center. Timely technical support will be provided if required.

A detailed user manual in PDF format is available for download. Please refer to the official product page or contact support for the link: User Manual (PDF)