SYNCO Xtalk 2.4GHz Wireless Headset Intercom System

1. Product Introduction

Thank you for choosing the SYNCO Xtalk Full Duplex Wireless Intercom Headset System. This manual provides detailed instructions for setting up, operating, and maintaining your device. Please read it carefully before use and follow all instructions.

The SYNCO Xtalk system is designed for clear and reliable communication in various professional settings such as movie shoots, live shows, and stage performances. It features 2.4GHz full-duplex wireless communication, SmartFlow Sync with 3.5mm real-time monitoring, selectable master for flexible team configurations, Smart AEC Technology for noise cancellation, and a unique one-button remote muting function.

2. Button Functions

Note: The operations may vary depending on the firmware version. Please follow the instructions below to check the current firmware version. Move the boom arm up/down: If a voice prompt plays, it's previous firmware. If no voice prompt, it's new firmware.

Button A

Button B

Volume +

Volume -

3. Operations

3.1. Power On/Off

Power On: Push the power toggle switch upwards to turn it on.

Power Off: Push the power toggle switch downwards to turn it off.

(See video timestamp 0:29 for visual guide)

3.2. Master/Remote/Level 1/Level 2 Settings

All headsets can be set as Master/Remote (previous firmware) or Master/Level 1/Level 2 (new firmware).

Set as Master:

Long press Button A. Release after the 2nd "Beep" sound. You will hear "Master Mode".

Set as Remote (Previous firmware):

Long press Button A. Release after the 2nd "Beep" sound. You will hear "Exit Master Mode".

Set as Level 1 (New firmware):

Long press Button A. Release after the 3rd "Beep" sound. You will hear "Level 1 Pairing".

Set as Level 2 (New firmware):

Long press Button A. Release after the 4th "Beep" sound. You will hear "Level 2 Pairing".

(See video timestamp 0:38 for visual guide)

3.3. Pairing/Unpairing

The SYNCO Xtalk headsets are pre-paired from the factory (except X1) and ready to use. To ensure a successful auto-reconnect, always turn on the headsets in the sequence of Master → Level 1 → Level 2.

If you need to manually pair or unpair, follow these instructions:

Manual Pairing:

• Ensure all headsets have the same firmware, or the pairing will not be successful.
• The previous firmware supports group communication with up to 5 people, while the new firmware supports group connections with up to 13 people.

Pairing for 5 or fewer headsets:

1. Set one headset as Master and 1-4 others as Remote/Level 1.
2. Long press Button A on all headsets within 1 minute. Release after the 1st "Beep" sound. You will hear "Connecting and Pairing".
3. Restart all headsets to use.

Pairing for 6-13 headsets:

1. Set one headset as Master, 4 as Level 1, and 1-8 as Level 2.
2. Long press Button A on the Master and all 4 Level 1 headsets within 1 minute. Release after the 1st "Beep" sound. You will hear "Connecting and Pairing".
3. After finishing pairing, restart the Master and all Level 1 headsets. Then, long press Button A on each Level 1 and Level 2 headset within 1 minute. Release after the 1st "Beep" sound, and hear "Connecting and Pairing". Then restart all headsets (Power On Sequence: Master → Level 1 → Level 2).
4. Restart all headsets to use (turn them on in the sequence of Master → Level 1 → Level 2).

(See video timestamp 0:54 for visual guide on pairing and 1:09 for unpairing)

Important: A Master can connect up to 4 Level 1 units, and a Level 1 can connect up to 2 Level 2 units. Level 2 units must be paired with a Level 1 unit before connecting to the Master. They cannot directly pair for communication with the Master.

If disconnected, please return to the pairing range with the upper-level headset for automatic reconnection.

Unpairing:

Long press Button A. Release after the 1st "Beep" sound. You will hear "Unpairing".

3.4. Group Management

You can divide an Xtalk system into independent groups or merge multiple groups into one single group.

Divide Into Groups:

1. Set the required number of Master headsets based on the planned group count (refer to 3.2 Master/Remote/Level Settings).
2. Set the Remote/Level 1/Level 2 for each group (refer to 3.2 Master/Remote/Level Settings).
3. Pair and restart each group one by one (refer to 3.3 Pairing/Unpairing).

Example: Divide X5 into 2 groups (2-Person Group & 3-Person Group)

1. Set 2 Masters and 4 Level 1 headsets.
2. Pair each group separately and restart headsets before pairing the next group.
3. 2-Person Group: Long press Button A on a Master and a Level 1. Release after the 1st "Beep" sound and hear "Pairing Succeed". Restart the headsets (Power On Sequence: Master → Level 1).
4. 3-Person Group: Long press Button A on a Master and 2 Level 1 headsets. Release after the 1st "Beep" sound and hear "Pairing Succeed". Restart the headsets (Power On Sequence: Master → Level 1).

Example: Divide X9 into 2 groups (2-Person Group & 7-Person Group)

1. Set 2 Masters, 5 Level 1, and 2 Level 2 headsets.
2. Pair each group separately and restart headsets before pairing the next group.
3. 2-Person Group: Long press Button A on a Master and a Level 1. Release after the 1st "Beep" sound and hear "Connecting and Pairing". Restart the headsets (Power On Sequence: Master → Level 1).
4. 7-Person Group:
   1. Pair the Master and Level 1: Long press Button A on Master and Level 1. Release after the first "Beep" sound and hear "Connecting and Pairing". Restart the headsets.
   2. After finishing pairing and restarting the Master with Level 1, pair Level 1 with Level 2: Long press Button A on Level 1 and Level 2. Release after the first "Beep" sound, and hear "Connecting and Pairing". Then restart all headsets (Power On Sequence: Master → Level 1 → Level 2).

Combine Into One Group:

1. Only keep one Master, and set the other headsets as Level 1 and Level 2 if needed (refer to 3.2 Master/Remote/Level Settings).
2. Pair all headsets and restart (refer to 3.3 Pairing/Unpairing).

Example: Combine 2 groups (A 2-Person Group and A 5-Person Group) into 1 group

1. Keep 1 Master, set 4 Level 1 and 2 Level 2 (refer to 3.2 Master/Remote/Level Settings).
2. Pair headsets in sequence: Pair Master with Level 1, then pair Level 1 with Level 2 (refer to 3.3 Pairing/Unpairing).
3. Restart all headsets after successfully connecting (Power on sequence: Master → Level 1 → Level 2).

3.5. Volume Settings

Short press the volume up/down button to increase/decrease the volume.

(See video timestamp 1:18 for visual guide)

3.6. Noise Cancellation

Short press the B button to turn on/off the noise cancellation feature.

(See video timestamp 1:25 for visual guide)

3.7. Mute/Unmute

Rotate the boom arm up/down to mute/unmute the microphone.

• Rotate the boom arm down to Unmute.
• Rotate the boom arm up to Mute.

The Mute/Unmute mode voice prompt will be played once the Mute/Unmute is activated.

(See video timestamp 1:34 for visual guide)

3.8. Dominant Mode

Press and hold Button B on the Master headset to enter dominant mode. This mutes all Remote headsets. The Remotes are still available for listening, and only the Master is available for speaking. Release Button B to exit dominant mode.

(See video timestamp 1:47 for visual guide)

3.9. Boost Mode

When the signal is poor, switch to Boost Mode to amplify the signal, improving communication clarity and stability, and reducing interruptions and disconnections.

Long press the Volume - button. Release after the 1st "Beep" sound to switch the mode. You will hear "Mode 1/Mode 2/Mode 3".

• This operation is only available by the Master headset.
• Mode 1 is the default.
• After changing the Mode, if a Level 1/Level 2 headset is restarted, please pair it with the upper-level headset again to rejoin the communication group.

3.10. Real-Time Monitoring

Connect devices (e.g., camera, camcorder) with the Xtalk headset via the 3.5mm TRS port for monitoring the audio from the device.

Note: This port is only for monitoring and is not an outputting port.

(See video timestamp 2:36 for visual guide)

3.11. Powering

Via Replaceable Battery Power:

Push down the toggle of the battery case, then pull the case door outward to place/remove the battery.

(See video timestamp 2:20 for visual guide)

Via Power Bank:

Use the Type-C port for simultaneous charging and using.

(See video timestamp 2:26 for visual guide)

4. Indicator Light Status

(See video timestamp 1:59 for visual guide)

5. Firmware Update/Voice Pack Installation

Note: For the first-time firmware update using EasyGo, please:

1. Turn on the headset and connect it to the SYNCO EasyGo software, and choose the firmware and voice pack simultaneously.
2. Long press the + & - buttons on the Xtalk headset.
3. Release the button + then button - after hearing "beep beep" → "beep", and click "Install" on SYNCO EasyGo and wait for the installation to complete.
4. Please restart the headset after successful installation.

No need to repeat the above steps for the next update.

If the update fails due to disconnection, please remove the cable and then reconnect to continue.

Please use a USB C cable that supports data transfer to connect it to the computer.

If the headset fails to connect, please try reversing the Type-C connector on the headset end.

6. Specifications

7. Packing List

Xtalk X1 Package Contents:

• Headset x1
• Mic Windshield x1
• One-Ear Foam Cushions x1
• Rechargeable Battery x1
• Cable x1
• Charging Cable x1
• Carrying Bag x1
• Warranty Card x1

Xtalk X5 Package Contents:

• Headset x5
• Storage Case x1
• 6-Slot Charging Station x1
• Charging Adapter x1
• Carrying Bag x5
• Rechargeable Battery x5
• One-Ear Foam Cushion x5
• Mic Windshield x5
• Data Transfer Cable x1
• Warranty Card x1

8. Care Guide

• Please keep the product in a dry, clean, dust-free environment.
• Keep corrosive chemicals, liquids, and heat sources away from the product to prevent mechanical damage.
• Use only a soft and dry cloth for cleaning the product.
• Malfunction may be caused by dropping or the impact of external force.
• Do not attempt to disassemble the product. Doing so voids the warranty.
• Please have the product checked or repaired by authorized technicians if any malfunctions happen.
• Failure to follow all the instructions may result in mechanical damage.
• Warranty does not apply to human errors.

9. User Tips

• For optimal audio quality, ensure the microphone boom arm is positioned correctly near your mouth.
• Regularly check battery levels to avoid interruptions during use.
• When not in use, store the headsets in the provided carrying bag to protect them from dust and damage.
• Familiarize yourself with the Master/Remote settings and pairing procedures before critical use to ensure smooth operation.

10. Troubleshooting

• No Power: Ensure the battery is correctly inserted and charged. Check the power toggle switch is in the 'On' position.
• No Connection/Pairing Issues:
  • Verify all headsets are powered on.
  • Ensure all headsets have the same firmware version.
  • Follow the correct pairing sequence (Master → Level 1 → Level 2).
  • If disconnected, move closer to the upper-level headset for automatic reconnection.
• Poor Audio Quality/Interference:
  • Check the operating range (350m LOS) and ensure no major obstructions.
  • Activate Boost Mode on the Master headset if the signal is weak.
  • Ensure Noise Cancellation is enabled if in a noisy environment.
• Microphone Not Working:
  • Check if the microphone boom arm is in the 'Unmute' position (down).
  • Ensure the headset is properly connected and paired.
• Firmware Update Failure:
  • Ensure a stable connection with the computer using a data-transfer compatible USB-C cable.
  • Try reversing the Type-C connector on the headset end.

11. Warranty and Support

Warranty Period:

Thank you for purchasing SYNCO products.

1. Customers are entitled to free replacement or repair service in case of quality defect(s) found in the product under normal use within 30 days upon receipt of the product.
2. Original SYNCO products are entitled to 12-month limited warranty service. The warranty period begins on the date of purchase of brand new, unused products by the first end-user.
3. Within the warranty period, if product defect or failure is attributable to material defection or technological problem, the defective product or defective part will be repaired or replaced without charge (service and materials fee).

Warranty Exclusions and Limitations:

1. Faults resulted from inappropriate use of a product without following its operation specification.
2. Artificial damage, e.g., crash, squeeze, scratch, or soaking.
3. Modifications to a product by its user or a third party without prior written consent of SYNCO, e.g., replacement of element or circuit, label alteration.
4. The code on product is inconsistent with that of warranty certificate, or the code on the product or warranty certificate is altered or torn off.
5. All consumable accessories attached to a product, like cable, wind muff, battery.
6. Faults as a result of force majeure, such as fire, flood, lightning, etc.

Warranty Claim Procedure:

1. If failure or any problem occurs to your product after purchase, please contact a local agent for assistance, or you can always contact SYNCO's customer service through email at support@syncoaudio.com.
2. Please retain your sales receipt and warranty certificate as proof of purchase. If any of these documents is missing, only sales return or chargeable service will be provided.
3. If the SYNCO product is out of the warranty coverage, the service and the parts cost will be charged.

Contact Information: