1. Product Overview
This HQCAM 4G camera is designed for security surveillance, offering remote monitoring capabilities via 4G data transmission. It allows users to watch real-time images on mobile phones and computers from anywhere, anytime. The camera supports video saving to a Micro SD card or computer, and features motion detection and humanoid detection alarms. When an alarm is triggered, the camera can send email notifications, push phone messages, and emit an alarm sound.
The camera is available in 2MP, 5MP, and 8MP versions, supporting 4G connectivity for indoor use.
2. Safety Precautions
- Operating Temperature: Ensure the camera operates within a proper environment temperature range of -10°C to 50°C. Avoid exposing it to excessively hot or cold conditions.
- Cable Protection: During installation, protect the camera's interface cable and power supply. Ensure they are not short-circuited or excessively lengthened.
- Lens Placement: For optimal image quality and to prevent overexposure, keep the camera lens (front and sides) away from reflective objects such as glass or white walls.
- Signal Reception: Place the camera in an area with good Wi-Fi signal reception or within the signal zone. Avoid locations that might cause signal jamming, such as near large metal objects or microwave ovens.
- Legal Disclaimer: ⚠️️Camera products can only be used for purposes permissible under applicable laws and regulations. Misuse of the product for any illegal activities is strictly forbidden. Please comply with the applicable laws and regulations in your country/area.
3. Product Components
The HQCAM 4G Camera Module typically includes the following components:
- Camera Module (main board with lens)
- 4G Module (built-in)
- TF Card Slot
- Microphone
- High Gain Dual 4G Antennas (with adhesive backing)
- DC12V Power Supply Connector (or 12V battery connector)
- RJ45 Connector
- Restore Button
- 4G SIM Card Slot
4. Installation
4.1 Physical Installation
- Attach the provided locating sticker to the desired installation location.
- Use a drilling tool to create holes at the marked points on the sticker.
- Insert the plastic expansion nuts into the drilled holes in the wall.
- Drive the screws into the expansion nuts.
- Align the groove on the bottom of the camera with the screw and securely fix it in place.
4.2 Micro SD Card and Nano SIM Card Installation
Refer to the image below for proper insertion of the Micro SD card and Nano SIM card. Ensure the cards are inserted correctly into their respective slots.
For detailed instructions on card installation, please refer to the full user manual available at User manual (PDF).
5. Setup
5.1 Power and Network Connection
Connect the power adapter and network cable to the camera. Ensure the network cable is connected to the Internet. A blinking green network indicator signifies normal network data transmission.
5.2 Mobile App Setup
Download the "CamHiPro" or "CamHi" app from your device's app store (Google Play Store for Android, Apple App Store for iOS) or scan the QR codes below:
Follow these steps to add your camera to the app:
- Open the app and click "Add Camera".
- Select "IP camera".
- Choose "Device in use" if the camera has been previously connected, or "New device" for a fresh setup.
- Click "Scan QR code" and point your phone camera at the QR code on the camera label to automatically get the UID.
- Enter the username (admin) and password (admin by default).
- Click "Add to" to complete the setup.
5.3 4G Card Information and APN Configuration
It is crucial to check your 4G card information:
- Signal: If the 4G signal value is below 70, check the antenna or adjust the camera's installation position.
- Status Code: "0" indicates no SIM card, "1" means successful registration, and "2" means registration failure.
- APN Mode: The camera attempts to automatically match the APN. If the APN is incorrect, you must modify it manually. Obtain the correct APN settings from your network provider.
To activate the 4G connection after configuration, unplug the network cable.
6. Operation
6.1 Mobile App Operation
Once the camera is added to the app, you can:
- Watch real-time video feeds.
- Playback recorded videos.
- Adjust camera parameters and settings.
- Manage multiple cameras simultaneously.
6.2 PC Client Operation
For computer monitoring, install the "HiP2P Client" software. If you encounter issues, ensure the software is up to date or contact customer support. You can find the installation file in the CamHi 4G IP camera product information.
- Run the client and navigate to the "Config" interface.
- Click "Input UID" to add the camera. The serial number (UID) can be found on the camera's label.
- Double-click the camera in the list to watch the live video.
The PC client allows you to manage multiple cameras (up to 32 channels), save videos to your computer, playback local and remote (SD card) videos, and configure camera parameters. For more details, refer to the comprehensive operating manual.
6.3 Motion Detection and Alert
The camera supports motion detection and humanoid detection alarms. When triggered, the camera can send email alerts, push notifications to your phone, and activate an audible alarm. This feature helps protect your property by notifying you of intruders.
7. Maintenance
7.1 Rebooting the Camera
To reboot the camera, simply disconnect and then reconnect the power supply.7.2 Restoring Factory Settings
To restore the camera to its factory default settings, press and hold the reset button for 5 seconds. The camera will emit a voice prompt (e.g., "dong...") to confirm the reset.
8. Troubleshooting (Q&A)
- Q: The password is incorrect or forgotten after the last connection.
- A: The camera password may have been changed. Press the "Reset" button for 5 seconds (listen for "dong..."), then follow the setup steps to re-add the camera.
- Q: The device list shows the camera as offline.
- A: Ensure your phone or computer is connected to the Internet. Check the camera's 4G card information (signal, status code, APN settings) as described in Section 5.3.
- Q: The mobile APP does not receive push notifications.
- A: Verify that alarm push is enabled in the app's settings (Setting -> Alarm manage and notification). Also, ensure the mobile phone's operating system grants push notification permissions to the app.
- Q: Does the computer client support Apple Mac operating system?
- A: Yes, an Apple Mac operating system management client is provided.
- Q: Playback video files cannot be found.
- A: Check if the SD card is damaged or if it is properly installed. Verify the camera's internal time and ensure the playback time range selected is correct.
9. Specifications
| Feature | Description |
|---|---|
| Brand Name | HQCAM |
| Style | Mini Camera |
| Scene | Indoor |
| Lens Quantity | Single Lens |
| Lens (mm) | 3.7mm |
| Zoom | NONE |
| Zoom Type | None |
| Connectivity | 4G |
| Power Supply | Normal (DC 12V 2A) |
| Supported OS | Windows 10 |
| Operating Temp. & Humidity | 0°C - +50°C, 10% - 95%RH |
| Power Consumption | 1.5W |
| Origin | Mainland China |
9.1 Video Specifications (Common)
- Compression Standard: H.265 High Profile, H.264 Main Profile, H.264 Baseline
- Audio Compression: G.711
- Video Bitrate: 8192kbps, can be customized, default 960kbps
- Image Settings: Brightness, contrast, saturation, up and down inversion, left and right mirror image adjustable.
9.2 Network Functions
- Storage Function: Supports Micro SD card storage (up to 128GB), timing recording, alarm recording.
- Motion Detection: Supports 4 independent detection areas (sensitivity 1-100).
- Alarm Linkage: Sends pictures to designated mailbox, uploads alarm pictures and videos to FTP server.
- Network Protocol: Supports TCP/IP, HTTP, TCP, ICMP, UDP, ARP, IGMP, SMTP, FTP, DHCP, DNS, DDNS, NTP, UPNP.
- Access Protocol: Supports ONVIF 2.4
- Audio Input/Output: 1 channel audio input/output (tail wire support)
- Network Interface: 10/100Mbps RJ45 Ethernet interface
9.3 Resolution Specifics
| Model | Megapixels | Max Image Size | Video Frame Rate |
|---|---|---|---|
| 2MP 4G Version EU | 2 MP | 1920x1080 | 25fps(50Hz), 30fps(60Hz) |
| 5MP 4G Version EU | 5 MP | 2592x1944 | 15fps(50Hz), 18fps(60Hz) |
| 8MP 4G Version EU | 8 MP | 3840x2160 | 15fps(50Hz), 18fps(60Hz) |
10. User Tips
- Always ensure your 4G SIM card has an active data plan for continuous remote monitoring.
- For optimal 4G signal strength, consider the placement of the camera and its antennas.
- Regularly check the health and remaining storage of your Micro SD card to ensure continuous recording.
- Keep the camera's firmware updated for the best performance and security features.
- If using the PC client, ensure your operating system is compatible (e.g., Windows 10, Mac OS supported).
11. Warranty & Support
For any product-related inquiries, technical support, or warranty information, please contact the HQCAM Official Store directly. The serial number and production date are important for support, so please retain this manual for future reference.
You can download additional product information and the full user manual (PDF) from www.hqcam.cn.