1. Introduction
This manual provides comprehensive instructions for the installation, operation, and troubleshooting of your HQ265 Digital Terrestrial TV Receiver. This device supports DVB-T2 with H.265/HEVC decoding, offering 1080P HD terrestrial digital video broadcasting for EU countries.
2. Important Safety Instructions
Please read and follow these instructions carefully to ensure safe operation and prevent damage to the device.
- Read these instructions carefully and follow all instructions.
- Keep these instructions in a safe place for future reference.
- Pay more attention to the "Warning" sections.
- Do not use the device near water. Clean only with a dry cloth.
- Do not use near heat sources, such as radiators, heat accumulators, ovens, or other devices (including amplifiers) that generate heat.
- Use this product only with the type of power supply indicated on the label. Disconnect the device from the mains before installation procedure.
- Unplug the device during lightning storms.
- All servicing should be performed by qualified service personnel.
- Make sure that the ventilation slots are always clear.
WARNING: To avoid the risk of fire or electric shock, do not expose this device to rain or humidity.
WARNING: Batteries should not be exposed to excessive heat and heat sources such as light direct solar, fire, etc.
3. For Trouble-Free Signal Reception
While the antenna generally performs well, reception can vary in remote areas. Consider the following:
- In particularly remote areas: An antenna with an amplifier is recommended to improve reception where signals are weak.
- To avoid mobile data signal interference: A universal active antenna with a built-in LTE Blocking Filter is recommended to reduce interference from 4G and 5G signals.
- Professional installation: If necessary, have the antenna and cable installation calibrated and inspected by a qualified professional.
- Weak signal symptoms: A weak signal can cause loss of channels, image disappearance, pixelation, flickering, and overlapping still images.
4. Packing List
Please check the box contents upon unpacking:
- 1x HQ265 Decoder
- 1x Remote Control (AAA batteries not included)
- 1x HDMI Cable (100cm length)
- 1x DC 5V=1.5A Power Adapter (100cm cable length)
- 1x User's Manual (in English)
- 1x Packing Box
- Optional: 1x USB WiFi Dongle (MT7601 compatible, max 150Mbps) - Note: This item is sold separately and may not be included in all packages.
5. Front Panel Interface
The front panel provides essential controls and status indicators.
- POWER: Turns the decoder On or Off (standby).
- MENU: Brings up the main menu or exits the current menu.
- CH-/CH+: Switches to the previous/next channel; navigates the cursor up/down in the menu.
- 4-Digit Screen (internal): Displays the channel number or the time in standby mode.
- Infrared sensor (internal): Receives remote control commands.
- USB Port: For connecting USB storage devices (PVR, TimeShift, Firmware Update) or USB WiFi devices.
6. Rear Panel (I/O Interface)
The rear panel features various input and output ports for connecting to your TV and other devices.
- RF IN: Connects to a DVB-T/T2 terrestrial signal or DVB-C cable signal via a coaxial cable.
- RF OUT: Loops the digital TV signals from the decoder (input from RF IN) to your TV's RF IN, allowing connection of a second decoder/TV using only one antenna cable.
- HD OUT: Outputs high-definition audio and video signals to a TV, projector, or monitor with an HDMI input port via an HDMI cable.
- IR: For connecting to an external IR sensor (sold separately) to receive remote control commands, useful for hiding the decoder behind the TV.
- AV: Outputs analog audio & video signals to older TVs via an AV cable (AV cable not included).
- USB: For connecting USB storage devices or USB WiFi devices.
- DC 5V/2A: Connects to the DC Power Adapter (max 5V=2A).
7. Remote Control
The remote control provides full functionality for operating your HQ265 receiver.
- POWER: Switches the receiver between standby and working mode.
- MUTE: Toggles volume on/off.
- FORMAT: Quickly changes the receiver's output resolution.
- ASPECT: Quickly switches the aspect ratio.
- FAV: Displays your favorite channels list; press again to access other favorite lists.
- TIMESHIFT: Begins timeshift function.
- RED (TTX): Function key for teletext (if available); use EXIT to quit.
- GREEN (SUB): Function key for subtitle options (availability depends on the channel).
- YELLOW (ZOOM): Function key for zooming.
- BLUE (TIMER): Function key to enter the Schedule menu.
- EPG: Shows the electronic program guide.
- INFO: Displays information about the current channel or receiver software/hardware info.
- UP/DOWN (CH+/-): Switches channels or moves the cursor.
- LEFT/RIGHT (VOL+/-): Increases/decreases volume; moves the cursor.
- OK: Confirms current settings or displays the channel list in no-menu mode.
- MENU: Displays the main menu on the TV screen; press again to hide.
- EXIT: Quits the current menu.
- >||: Switches pause/play mode during playback or timeshift.
- Stop: Stops recording, timeshift, or multimedia file playback.
- <<: Fast backward to view the current playing multimedia file or timeshift channel.
- >>: Fast forward to view the current playing multimedia file or timeshift channel.
- REC (I<<): Starts recording when a USB disk is available.
- RADIO (>>|): Switches between TV and Radio mode.
- 0~9: Numeric keys.
- RECALL: Goes back to the previously viewed channel.
- AUDIO: Switches audio language.
8. Easy Installation
Follow these steps to set up your HQ265 receiver.
8.1. Installing the Antenna (Receive TV Signal)
Insert the coaxial cable from your antenna into the RF IN port of the decoder. (Coaxial cable is not included).
Important: In some particularly remote areas, an antenna with an amplifier is recommended. If necessary, the antenna and cable installation should be calibrated and inspected by a qualified professional.
8.2. Connections between TV and Decoder HQ265
- HDMI Connection: Connect the receiver's HD OUT port to an HDMI input port on your TV using the provided HDMI cable.
- AV Connection (for older TVs): If your TV does not support HD, use the AV (RCA) sockets on the receiver to connect to your TV via an AV cable (AV cable not included).
8.3. Connect the Decoder to the Power Supply
Connect the DC 5V power adapter to the DC 5V/2A port on the receiver, then plug the adapter into a wall outlet.
8.4. Auto Channel Tuning
The decoder is pre-configured for use in Italy. Upon first power-on, it will automatically search for channels and resolve LCN (Logical Channel Number) conflicts. You can customize LCN settings later if desired.
9. Key Features
The HQ265 receiver offers a range of features for an enhanced viewing experience:
- DVB-T2 & DVB-T Support: Ready for next-generation digital terrestrial TV standards, compatible with both new DVB-T2 and current DVB-T.
- Advanced Decoding: Supports H.265 10Bits/HEVC Main10, H.264, MPEG4/2 video decoding up to Full HD 1080P.
- Full HD 1080P Output: Video output up to 1080P via HDMI port.
- Automatic & Manual Tuning: Supports both automatic and manual channel search.
- LCN Customization: Ability to organize channels in your desired order and assign preferred numbers.
- Multilingual Menu (OSD): Features a menu in multiple languages including English, French, German, Spanish, Greek, and Russian.
- FM Radio: Automatically tunes FM Radio Stations receivable within range of the digital terrestrial TV antenna.
- Multifunction USB Ports: Two USB ports for PVR, TimeShift, USB Media Player, firmware updates, and network connection.
- Network Functions: Supports MeeCast and YouTube (requires separately purchased USB WiFi Dongle or USB Tethering).
10. USB Functions
The HQ265 receiver's USB ports enable several advanced features:
10.1. USB PVR (Digital Video Recorder)
Record your favorite TV programs and save them to a connected USB storage device (HDD/SSD up to 2TB or USB stick). You can watch recorded files on the decoder or a computer.
- Enable Instant Recording.
- Schedule recordings for specific times (Timer).
- Record one channel while watching another (both channels must be on the same frequency).
Note:
- A USB storage device must be connected to the Decoder before using the PVR/Timeshift function.
- The Decoder is compatible with USB sticks, HDDs, and SSDs with file systems FAT, FAT32, or NTFS (exFAT not supported).
- For extended recordings exceeding 4GB, prioritize using NTFS-formatted USB storage devices to prevent failure.
10.2. TimeShift
Pause live TV broadcasts and resume playback whenever you want. This requires a connected USB storage device.
10.3. USB Media Player
Play videos, music, and photos saved on a USB storage device. Supports decoding up to 1080P for formats like MP4, MKV, MOV, TS, AVI, MP3, AC3, E-AC3, JPEG, PNG.
10.4. Firmware Update via USB Flash
The device supports firmware updates using a USB flash drive.
10.5. USB Tethering
Share your Android smartphone's network with the Decoder via a data cable for internet access.
Note: All network functionality (MeeCast, YouTube) requires a separately purchased USB WiFi Dongle for internet access, or use the USB Tethering function.
11. FM Radio
The HQ265 can automatically tune FM Radio Stations that can be received within the range of your digital terrestrial TV antenna. This FM radio functionality is independent of the radio signals that come with DVB-T2 digital TV signals.
12. Customizing LCN
The decoder allows you to organize channels in your desired order and assign preferred numbers. This is known as Logical Channel Number (LCN) customization.
- LCN-On: Move a channel to a desired position; the channel number will not change.
- LCN-Off: The channel number will be sorted according to the sequence 1, 2, 3...
Note: The decoder requires a reboot to save LCN changes.
13. Specifications
| Component | Details |
|---|---|
| Processor | CPU: GX6706 with built-in 64MB DDR2, Tuner: Rafael R850, Flash: 8MB |
| DVB-T/T2 Demodulator |
|
| DVB-C Demodulator |
|
| Multi-Standard Video Decoder |
|
| Multi-Standard Audio Decoder |
|
| Front Panel | 4 buttons (Power, Menu, CH+/-); USB host (2.0); 4-digit display (channel number/Timer); IR sensor (receive RCU commands) |
| Rear Panel | ANT IN (Female); ANT (loop) OUT (male); HDTV; IR; AV; USB 2.0 host; DC 5V/2A |
14. Troubleshooting
Refer to this table for common issues and their solutions before seeking professional service.
| Failure | Potential Reasons | Suggested Solution |
|---|---|---|
| No Power | The power cord has not been connected or plugged well. | Plug the power cord into the outlet tightly and switch on the power. If still no power, cut off the power again and turn it on after 5~10 minutes. |
| Stuck at booting interface | Software got lost/damaged. | Cut off power and reboot the receiver; if still not fixed, check with dealer to get software for update this STB. |
| No Picture | Video cord not connected correctly. Video output format and TV set are different. |
Connect the video output cord correctly or change another cable. Try again. Reset the TV Format. |
| "No Signal" display on screen | Antenna got damage or not well connected to STB. Signal too weak. Standby status will also show this information. |
Connect the antenna cable to STB well. If still not fixed, try a different antenna. Adjust the antenna angle; or put it near a window if using an indoor antenna; or use a better antenna. |
| No Sound | Receiver was set by MUTE status. Volume is set at a low level. Cable not connected correctly. No TV Signal or Weak Signal. STB can't decode the TV program or USB multimedia file. |
Press MUTE button on RCU again. Set a higher volume by VOL+ button. Connect the Audio Cable correctly. Check the signal status and adjust antenna direction or connection. Check and play those formats which are supported by this STB. |
| No Sound Suddenly | There might be a short circuit. It is under MUTE status. In sleep status. |
Connect output cable correctly and turn on the receiver again. Press MUTE button on RCU again. Turn on the Receiver again. |
| Remote Controller not work | Battery is exhausted. Distance too far or wrong aiming angle. |
Use new batteries. Use RCU within 5 meters and aim at the front panel of the decoder. |
| Can't detect "USB Device" | USB Device itself not working or compatibility problem. | Change a USB device or format the USB device on PC. |
15. User Tips
- Channel Decryption: The HQ265 receiver supports standard DVB-T2/C reception and network functions like MeeCast and YouTube. It does not support channel decryption via Conditional Access (CS) systems.
- Additional Remote Controls: The package includes one remote control. If you require additional remote controls, they may need to be purchased separately. Check with the seller for compatibility and pairing instructions for extra remotes.
16. Warranty and Support
For detailed warranty information and further technical support, please refer to the full PDF user manual. You can access the PDF manual here.