SYNCO Xtalk XPro Wireless Intercom Headset System User Manual

1. Product Introduction

Thank you for choosing the SYNCO Xtalk XPro Full Duplex Wireless Intercom Headset System. This manual provides detailed instructions for the proper use and maintenance of your device. Please read it carefully before operation.

1.1 Package Contents

The specific contents of your package will vary based on the XPro model purchased (XPro1, XPro2, XPro5, XPro9, XPro13). A typical package includes:

• Headsets (Master and Remote units)
• Charging Cable(s)
• Carrying Bag(s)
• Rechargeable Battery(ies)
• One-Ear Foam Cushion(s)
• Mic Windshield(s)
• Charging Station(s) (for multi-headset kits)
• Charging Adapter(s) (for multi-headset kits)
• Data Transfer Cable(s) (for multi-headset kits)
• Warranty Card

Image: SYNCO Xtalk XPro Wireless Intercom System showing multiple headsets, batteries, charging cables, and charging stations.

1.2 Headset Components

Familiarize yourself with the main parts of the Xtalk XPro headset:

1. 3.5mm Mic In Port: For connecting an external microphone.
2. Power On/Off Toggle: Slide switch to power the headset on or off.
3. Indicator Light: Displays the headset's status (power, connection, battery).
4. Button A: Used for pairing/unpairing and setting Master/Level 1/Level 2 modes.
5. Volume + & Headset Settings Verification Button: Increases volume and verifies headset role.
6. Button B: Controls Noise Cancellation, Dominant Mode (Master only), and pairing with Level 1 (Level 2 only).
7. Volume -: Decreases volume and switches Boost Mode (Master only).
8. Type-C Port: For charging and firmware updates.

Image: A detailed view of the SYNCO Xtalk XPro headset, highlighting its microphone boom arm and control buttons.

1.3 Button Functions Overview

2. Setup

2.1 Powering the Headset (Battery Installation)

The Xtalk XPro headsets are powered by replaceable batteries.

1. Locate the battery case on the headset.
2. Push down the toggle of the battery case.
3. Pull the case door outward to open it.
4. Insert the rechargeable battery, ensuring correct polarity.
5. Close the battery case door securely.

2.2 Power On/Off

To power the headset:

• Power On: Push the power toggle switch upwards.
• Power Off: Push the power toggle switch downwards.

Note: For successful auto-reconnection, always turn on headsets in the sequence: Master → Level 1 → Level 2.

2.3 Setting Headset Roles (Master/Level 1/Level 2)

All headsets can be configured as Master, Level 1, or Level 2. The red-labeled headset is typically the default Master from the factory.

• Set as Master: Long press Button A. Release after the 2nd "Beep" sound. You will hear "Master Mode".
• Set as Level 1: Long press Button A. Release after the 3rd "Beep" sound. You will hear "Level 1 Pairing".
• Set as Level 2: Long press Button A. Release after the 4th "Beep" sound. You will hear "Level 2 Pairing".

2.4 Pairing Headsets

The Xtalk XPro headsets are pre-paired from the factory (except X1 models) and ready for immediate use. If you need to pair new headsets or reconfigure your system, follow these steps. The Xtalk Pro headset is compatible with all versions of Xtalk headsets and supports group connections of up to 13 people.

2.4.1 Manual Pairing (Up to 5 Headsets)

1. Set Roles: Configure one headset as Master and 1-4 headsets as Level 1.
2. Initiate Pairing: Within 1 minute, long press Button A on all headsets. Release after the 1st "Beep" sound. You will hear "Connecting and Pairing".
3. Restart: Once paired, restart all headsets to use.

2.4.2 Manual Pairing (6 to 13 Headsets)

This configuration involves one Master, up to 4 Level 1 units, and up to 8 Level 2 units. A Master can connect to up to 4 Level 1 units, and each Level 1 unit can connect to up to 2 Level 2 units. Level 2 units must be paired with a Level 1 unit before connecting to the Master.

1. Set Roles: Configure one headset as Master, up to 4 as Level 1, and up to 8 as Level 2.
2. Pair Master and Level 1 units: Within 1 minute, long press Button A on the Master and all Level 1 units. Release after the 1st "Beep" sound. You will hear "Connecting and Pairing".
3. Restart Master and Level 1 units: After successful pairing, restart the Master and all Level 1 units.
4. Pair Level 1 and Level 2 units: Within 1 minute, long press Button A on each Level 1 unit and its corresponding Level 2 units. Release after the 1st "Beep" sound. You will hear "Connecting and Pairing".
5. Restart All: After all units are paired, restart all headsets (Master → Level 1 → Level 2) to use.

2.4.3 Unpairing

To unpair a headset, long press Button A. Release after the 1st "Beep" sound. You will hear "Unpairing".

2.5 Group Management

The Xtalk system allows for flexible group configurations, either dividing into independent groups or merging multiple groups into one.

2.5.1 Dividing Into Groups

1. Set Masters: Determine the number of Masters needed based on your desired group count.
2. Set Levels: Configure Level 1/Level 2 roles for each group.
3. Pair and Restart: Pair and restart each group individually before moving to the next.

Example: To create a 2-person group and a 3-person group from an XPro5 system:

• Set 2 Masters and 4 Level 1 units.
• For the 2-person group: Pair one Master and one Level 1. Restart.
• For the 3-person group: Pair the other Master and two Level 1 units. Restart.

2.5.2 Combining Into One Group

1. Consolidate Master: Keep only one Master headset. Set all other headsets as Level 1 or Level 2 as needed.
2. Pair All: Pair all headsets according to the pairing instructions (Master with Level 1, then Level 1 with Level 2).
3. Restart: Restart all headsets in sequence (Master → Level 1 → Level 2).

3. Operating Instructions

3.1 Volume Settings

Short press the Volume + button to increase the volume. Short press the Volume - button to decrease the volume.

3.2 Noise Cancellation

Short press Button B to toggle the noise cancellation feature on or off.

3.3 Mute/Unmute

Rotate the microphone boom arm upwards to mute your microphone. Rotate it downwards to unmute.

3.4 Dominant Mode (Master Only)

This mode allows the Master to speak while muting all other headsets, which can still listen. To activate:

1. Press and hold Button B on the Master headset.
2. Release Button B to exit Dominant Mode.

3.5 Boost Mode (Master Only)

Boost Mode amplifies the signal to improve communication clarity and stability in environments with poor signal. This operation is only available on the Master headset.

1. Long press the Volume - button on the Master headset.
2. Release after the 1st "Beep" sound. You will hear "Mode 1", "Mode 2", or "Mode 3" as it cycles through.

Note: If a Level 1 or Level 2 headset is restarted after the Master's Boost Mode is changed, it may need to be re-paired with its upper-level headset to rejoin the communication group.

Image: Illustration showing how Boost Mode enhances signal transmission for clearer communication.

3.6 Real-Time Monitoring

You can monitor audio from an external device (e.g., camera, camcorder) by connecting it to the Xtalk headset's 3.5mm TRS port. This port is for monitoring only and does not output audio.

3.7 Indicator Light Status

The indicator light provides visual feedback on the headset's status:

4. Maintenance

4.1 Caring For Your SYNCO Product

• Keep the product in a dry, clean, dust-free environment.
• Keep corrosive chemicals, liquids, and heat sources away to prevent mechanical damage.
• Use only a soft and dry cloth for cleaning.
• Avoid dropping or impacting the product, as this may cause malfunction.
• Do not attempt to disassemble the product; doing so voids the warranty.
• If malfunctions occur, have the product checked or repaired by authorized technicians.
• Failure to follow instructions may result in mechanical damage.
• Warranty does not apply to human errors.

4.2 Firmware Update/Voice Pack Installation

To update firmware or install voice packs:

1. Download the SYNCO EasyGo software, firmware package, and voice package from the official SYNCO website.
2. Connect your headset to a computer using a USB-C cable that supports data transfer.
3. Follow the instructions provided in the SYNCO EasyGo operation guide.

Troubleshooting Update Issues:

• If the update fails due to disconnection, remove the cable and reconnect.
• If the headset fails to connect, try reversing the Type-C connector on the headset end.

For more details, refer to the official SYNCO support page: https://www.syncoaudio.com/pages/synco-xtalk-easygo

5. Troubleshooting

5.1 No Power

• Ensure the battery is correctly inserted and fully charged.
• Check that the power toggle switch is pushed firmly to the "On" position.

5.2 Cannot Pair Headsets

• Ensure all headsets are within range of each other during the pairing process.
• Verify that each headset is set to the correct role (Master, Level 1, Level 2) before pairing.
• Follow the pairing sequence precisely, especially for larger groups (Master → Level 1, then Level 1 → Level 2).
• If a headset was previously paired, try unpairing it first before attempting to pair again.
• Restart all headsets after setting roles and before initiating pairing.

5.3 Poor Audio Quality / Overloaded Sound

• Check Volume Levels: Ensure the volume on all headsets is not set too high, which can cause distortion. Adjust to a comfortable listening level.
• Microphone Placement: Position the microphone approximately 1-2 inches from your mouth. Avoid placing it directly in front of your mouth to prevent plosives and breath noises.
• Noise Cancellation: While noise cancellation is beneficial, in some very quiet environments or with certain voice tones, it might subtly affect clarity. Try toggling it off to see if it improves speech quality.
• Boost Mode: If you are experiencing weak signals or interference, activate Boost Mode on the Master unit.
• Range: Ensure all users are within the effective operating range (up to 500m LOS). Obstacles can reduce this range.
• Interference: Avoid operating near other 2.4GHz devices that might cause interference.

5.4 Headsets Disconnect Frequently

• Ensure all users remain within the effective operating range.
• Check for physical obstructions between headsets that might block the signal.
• If disconnected, return to the pairing range with the upper-level headset for automatic reconnection.
• Ensure batteries are sufficiently charged.

6. Specifications

Image: Graph illustrating the Smart AEC Technology's effectiveness in separating human voices from unwanted ambient noise across the frequency spectrum (150Hz to 7KHz).

7. User Tips

• Ease of Use: Many users find the system straightforward to set up and operate. Familiarize yourself with the button functions and pairing sequences for a smooth experience.
• Audio Clarity: If you experience overloaded or unclear speech, first check your volume settings. Ensure the microphone is positioned correctly (not too close, not too far) and experiment with the Noise Cancellation feature.
• Kit Contents: Confirm all expected items (case, batteries, charging stations, etc.) are present upon unboxing, especially for larger intercom kits.

8. Warranty and Support

8.1 Warranty Period

SYNCO products come with a 12-month limited warranty service, starting from the date of purchase by the first end-user. Within this period, product defects due to material or technological issues will be repaired or replaced free of charge.

8.2 Warranty Exclusions and Limitations

The warranty does not cover:

• Faults from inappropriate use or not following operation specifications.
• Artificial damage (e.g., crash, squeeze, scratch, soaking).
• Modifications to the product without SYNCO's consent.
• Inconsistent, altered, or torn product/warranty certificate codes.
• Consumable accessories (cable, wind muff, battery).
• Faults due to force majeure (fire, flood, lightning).

8.3 Warranty Claim Procedure

1. If you encounter a problem, contact your local agent or SYNCO customer service via email.
2. Retain your sales receipt and warranty certificate as proof of purchase. Missing documents may result in chargeable service.
3. Services for products outside warranty coverage will be charged.

8.4 Contact Information

Guangzhou Zhiying Technology Co., Ltd

Address: Room 2401, 24/F, South Tower, Lisheng Plaza, No. 68 Huadi Avenue, Liwan District, Guangzhou, China, 510000

Email: support@syncoaudio.com

Website: www.syncoaudio.com

Facebook: https://www.facebook.com/syncomicrophones