Lemorele HD10 Dual HDMI MST Hub Instruction Manual

1. Introduction

Thank you for choosing the Lemorele HD10 Dual HDMI MST Hub. This device is designed to expand your display capabilities, allowing you to connect up to two external HDMI monitors to your computer via a single USB-C or USB-A port. Featuring Multi-Stream Transport (MST) technology, it enables triple independent display on compatible Windows and macOS systems, enhancing your productivity and workspace. Please read this manual carefully before use to ensure proper setup and operation.

2. Package Contents

• 1 x Lemorele HD10 Dual HDMI MST Hub
• 1 x User Manual (this document)

3. Product Overview

3.1 Key Features

• Multi-Stream Transport (MST) Technology: Extends your desktop to two additional monitors for triple independent display (A-B-C) on compatible Windows and macOS systems.
• Dual HDMI Ports: Connects two HDMI-enabled displays simultaneously.
• USB-C/A Two-in-One Port: Ensures broad compatibility with laptops featuring either USB-C or USB-A ports.
• Durable Construction: Features a nylon braided cable for flexibility and longevity, and an aluminum alloy shell for efficient heat dissipation and a premium feel.
• Extended Cable Length: 60.96 cm (24 inches) cable for versatile placement.

3.2 Compatibility

The Lemorele HD10 MST Hub is designed for wide compatibility with various devices and operating systems:

• Laptops: Macbook Pro/Air, Macbook M1/M2, Surface Book, ThinkPad, Dell XPS, and other laptops with compatible USB-C or USB-A ports.
• Display Devices: Televisions, Monitors, Projectors with HDMI input.
• Operating Systems:
  • Windows 10 and above
  • macOS 10.15 and above
• Note: Android and Linux operating systems are not supported. Please ensure your computer's operating system is up to date for optimal performance.

4. Specifications

5. Setup Instructions

5.1 General Connection

1. Connect the USB-C/A connector of the Lemorele HD10 Hub to an available USB-C or USB-A port on your computer.
2. Connect your HDMI monitors to the HDMI ports on the Lemorele HD10 Hub using standard HDMI cables.
3. Ensure all connections are secure.

5.2 Windows Product Usage (Windows 10 and above)

1. First-time Connection: When connecting the product for the first time, you may need to access "This PC" on your computer and double-click to run the program that appears as a CD Drive (H:) UDisplay.
2. Driver Installation: After entering the application interface, it can be used normally. For the extended screen function, the first time requires confirmation to install the device driver. You will see a prompt asking "Do you want to allow this app to make changes to your device?" and then a "Windows Security" prompt to install device software from "SAGE Tech Co. System Devices". Click "Yes" and "Install" respectively.
3. Connection Status: The connection status will be displayed, and the screen should be extended.

5.3 Mac OS Product Usage (macOS 10.15 and above)

1. First-time Connection: Upon inserting the product into your MacBook, a CD-ROM driver icon (UDisplay) should pop up in the upper right corner of the desktop. Click on this icon to run the program.
2. Application Installation: Follow the prompts to install the UDisplay application.
3. Manual Launch (First Run): Mac computers need to manually open the UDisplay application during the first run after installation.
4. Extension Switch: Within the UDisplay application interface, ensure the "Extension switch" is enabled to configure your extended displays.

5.4 Important Notes for Setup

• The supporting system is Windows 10 and above, and macOS 10.15 and above. Please upgrade your computer to the latest system if necessary.
• UDisplay application only supports 1080P output.

6. Operating Instructions

The Lemorele HD10 MST Hub supports various display modes to suit your needs. The modes are configured through your computer's display settings after the initial setup.

6.1 Windows Display Modes (Windows 10 and above)

Windows systems support both Multi-Stream Transport (MST) and Single-Stream Transport (SST) for flexible display configurations:

• Extend Mode (A-B-C): Your laptop screen (A) and two external monitors (B and C) display different content, creating a triple independent display setup. This is the primary benefit of MST.
• Extend Mode (A-A-B): Your laptop screen (A) is mirrored to one external monitor (A), while the second external monitor (B) extends your desktop with different content.
• Extend Mode (A-B-B): Your laptop screen (A) extends to one external monitor (B), and the second external monitor (B) mirrors the content of the first external monitor.
• Mirror Mode (A-A-A): All three displays (laptop and two external monitors) show the same content.

6.2 Mac OS Display Modes (macOS 10.15 and above)

Mac OS systems also support MST and SST, offering similar display configurations:

• Extend Mode (A-B-C): Your MacBook screen (A) and two external monitors (B and C) display different content, providing a triple independent display.
• Extend Mode (A-A-B): Your MacBook screen (A) is mirrored to one external monitor (A), while the second external monitor (B) extends your desktop with different content.
• Mirror Mode (A-A-A): All three displays (MacBook and two external monitors) show the same content.

7. Maintenance

• Cleaning: Use a soft, dry cloth to clean the hub. Avoid using liquid cleaners or aerosols.
• Storage: Store the hub in a cool, dry place away from direct sunlight and extreme temperatures.
• Cable Care: The nylon braided cable is designed for durability. Avoid sharp bends or excessive pulling to prolong its lifespan.
• Heat Dissipation: The aluminum alloy shell aids in heat dissipation. Ensure the hub is placed in a well-ventilated area during operation.

8. Troubleshooting

• No Display on External Monitors:
  • Ensure the hub is securely connected to your computer's USB-C/A port.
  • Verify that HDMI cables are firmly connected to both the hub and the monitors.
  • Check your computer's display settings to ensure external monitors are detected and configured correctly (e.g., extended or mirrored).
  • For Windows, ensure the UDisplay driver is installed as per Section 5.2.
  • For Mac OS, ensure the UDisplay application is installed and manually opened on the first run, and the "Extension switch" is enabled (Section 5.3).
• Incorrect Display Mode (Mac OS):
  • If you experience issues with extended mode on Mac, confirm that your Mac is configured to use its built-in display in the Mac display settings.
• Resolution Issues:
  • The UDisplay application only supports 1080P output. If you are expecting higher resolutions, this device may not be suitable.
  • Adjust display resolution settings on your computer to match the capabilities of your monitors and the hub.
• Intermittent Connection:
  • Try connecting the hub to a different USB-C or USB-A port on your computer.
  • Ensure your computer's drivers and operating system are up to date.

9. User Tips

• For optimal performance, especially with multiple displays, ensure your laptop's graphics drivers are up to date.
• If you encounter any issues with display detection, try disconnecting and reconnecting the hub and monitors. A system restart can also resolve minor glitches.
• When using MST mode, arrange your displays logically in your operating system's display settings to match their physical arrangement for a seamless experience.

10. Warranty and Support

Lemorele is committed to providing high-quality products and excellent customer service. While specific warranty details are not provided in this manual, if you have any questions, concerns, or require technical assistance regarding your HD10 MST Hub, please do not hesitate to contact our customer support team. We are continuously working to improve our technology and services and look forward to assisting you.

Contact information for customer support can typically be found on the product packaging, the official Lemorele website, or through your point of purchase.