Veise Smart Lock User Manual

1. Safety Warnings

• Protect your User Codes and Master Code.
• Restrict access to your lock's interior assembly and routinely check your settings to ensure they have not been altered without your knowledge.
• Do not use an electric screwdriver during installation.
• This manufacturer advises that no lock can provide complete security by itself.
• This lock may be defeated by forcible or technical means, or evaded by entry elsewhere on the property.
• No lock can substitute for caution, awareness of your environment, and common sense.
• Care for finish: use a soft, damp cloth. Avoid lacquer thinner, caustic soaps, abrasive cleaners or polishes, as these could damage the coating and result in tarnishing.
• The lock is water resistant (IP54 rated). It can withstand water splashes; however, do not let water and liquids get into the lock.
• Avoid exposure to direct sunlight. Long-term exposure to direct sunlight may damage the lock.

2. Parts List

Ensure all parts are present before beginning installation. If any parts are missing or damaged, please contact customer support.

Figure 2.1: Exploded view of smart lock components.

3. Setup and Installation

IMPORTANT: The DDLock App is required to operate the lock. After the lock is properly installed, the first one who registers and pairs the lock will be the administrator.

Step 1: Prepare the door and check dimensions

Before installation, verify your door's dimensions to ensure compatibility.

Figure 3.1: Door measurement guide.

• Measure the hole in the door: 1-1/2" or 2-1/8" (38mm or 54mm).
• Measure the hole in the door edge: 1" (25mm).
• Confirm backset: 2-3/8" or 2-3/4" (60mm or 70mm).
• Measure door thickness: 1-3/8" to 2" (35mm to 50mm).
• Ensure the hole in the door frame is drilled a minimum of 1" (25mm) deep for the deadbolt.
• Note: Make sure the door frame is aligned with the door and there are no obstructions.

Step 2: Install the latch and strike

Install the latch into the door edge and the strike plate into the door frame.

Figure 3.2: Latch and strike installation.

1. Determine backset and adjust the latch: Hold the latch in front of the door hole. If the slotted hole is not centered, rotate and pull the latch to extend it.
2. Install the latch: Secure the latch into the door edge using the provided latch screws (J).
3. Test deadbolt: Use a screwdriver to test if the deadbolt works smoothly.
4. Install strike: Install the strike plate on the door frame using the strike screws (I). Ensure the hole in the door frame is at least 1" (25mm) deep.

Step 3: Install exterior assembly

Attach the exterior keypad assembly to the door.

1. Important: Before installation, ensure the latch is fully retracted (in the unlocked position).
2. With the latch fully retracted, route the cable below the latch and insert the tailpiece through the slot in the latch.
3. Secure the mounting plate (E) with the supplied screws (K). Do not overtighten.

Step 4: Install interior assembly

Complete the installation by attaching the interior assembly and inserting batteries.

Figure 3.3: Interior assembly installation.

1. Determine door handing: Identify if your door is right-handed or left-handed. Move the slide switch on the interior assembly to 'R' for right-handed or 'L' for left-handed. Turn the thumb turn to the vertical position for right-handed or horizontal for left-handed. (If set incorrectly, this can be reset in the DDLock App).
2. Connect cable: Insert the cable connector firmly into the socket on the interior assembly.
3. Attach interior assembly: Attach the interior assembly (G) to the mounting plate (E) and tighten the 3 interior assembly screws (L).
4. Insert batteries: Insert 4 AA Alkaline batteries into the battery compartment and replace the battery cover (H). Important: Do not load batteries until the lock is completely installed.

4. Operating Instructions

4.1 At a Glance

Familiarize yourself with the main components of your smart lock.

4.2 How to Lock / Unlock

Your Veise Smart Lock offers multiple ways to secure and access your home.

Figure 4.1: Multi-ways keyless entry options.

Unlocking the Door:

• From Outside: Enter your Master Code or a valid User Code followed by '#'.
• From Inside: Rotate the thumb turn to the Unlock position.
• Via App: Use the DDLock App on your smartphone.
• Via IC Card/Fob: Tap a registered IC card or fob on the IC card Touch Area.
• Via Physical Key: Use the backup physical key in the keyhole.

Locking the Door:

• From Outside (Auto Lock Mode): If Auto Lock is enabled, the bolt will extend automatically 5 seconds after unlocking.
• From Outside (Manual Mode): Press and hold '#' on the keypad for 2 seconds.
• From Inside (Auto Lock Mode): If Auto Lock is enabled, the device will be locked automatically.
• From Inside (Manual Mode): Rotate the thumb turn to the Lock position.

4.3 Definitions

• Master Code: The default master code is 123456. After successful pairing with the DDLock App, it will change to a random 7-digit number. You can change it in the App (Settings > Basics > Admin password).
• Auto Lock & One-touch Lock: Auto Lock automatically locks the deadbolt 5 seconds after the door is closed (customizable between 1-900 seconds). One-touch Lock is activated by pressing and holding '#' on the touch keypad for 2 seconds to lock from outside.
• Private Mode: Press and hold the 'Privacy button' on the inside panel for more than 2 seconds to enable. In Private Mode, unlocking by Password and IC cards is disabled. Bluetooth, Physical Key, and Admin password unlocking are still available. Press the 'Privacy button' once to disable.
• Wrong Entry Limit: After 5 unsuccessful attempts at entering an invalid password, the device will shut down for 2 minutes.
• Passage Mode: When enabled, the lock will stay unlocked until it's manually locked. Auto-lock is disabled in Passage Mode.
• Anti-peeping password: You can enter random numbers before or after your correct password to prevent it from being exposed. The total length of the anti-peeping password should be within 16 digits.

5. Programming Guide

IMPORTANT: The default master code is 123456. Before programming in the lock, it's required that you change the default master code to a new master code of your own. If you have changed the default master code by following the Programming Guide, you must reset the lock before pairing this lock to DDlock App.

5.1 Change Master Code

1. Press '*' then '1', '2', '#'. (3 beeps)
2. Enter current Master Code + '#'. (3 beeps)
3. Enter New Master Code + '#'. (3 beeps)
4. Enter New Master Code again + '#'. (2 long beeps + 2 green light flashes)

5.2 Add User Card

1. Press '*' then '8', '0', '#'. (3 beeps)
2. Enter Master Code + '#'. (3 beeps)
3. Scan User Card. (1 long beep + 1 green light flash)

Note: Supports 13.56MHz cards such as Mifare, NFC, Desfire, and EV1 cards.

5.3 Delete All User Cards

1. Press '*' then '6', '9', '#'. (3 beeps)
2. Enter Master Code + '#'. (2 long beeps + 2 green light flashes)

5.4 Add User Code

1. Press '*' then '8', '0', '#'. (3 beeps)
2. Enter Master Code + '#'. (3 beeps)
3. Enter New User Code + '#'. (3 beeps)
4. Enter New User Code again + '#'. (2 long beeps + 2 green light flashes)

5.5 Change User Code

1. Press '*' then '1', '0', '#'. (3 beeps)
2. Enter Unwanted User Code + '#'. (3 beeps)
3. Enter New User Code + '#'. (3 beeps)
4. Enter New User Code again + '#'. (2 long beeps + 2 green light flashes)

5.6 Delete All User Codes

1. Press '*' then '7', '1', '#'. (3 beeps)
2. Enter Master Code + '#'. (2 long beeps + 2 green light flashes)

6. Maintenance

6.1 Battery Replacement

The lock uses 4 AA Alkaline batteries. When the lock indicates a low battery alert, replace all four batteries promptly. If the batteries are completely dead, the physical backup keys can be used to unlock the door.

6.2 Cleaning

To maintain the finish of your smart lock, use a soft, damp cloth for cleaning. Avoid using abrasive cleaners, lacquer thinner, caustic soaps, or polishes, as these can damage the coating and cause tarnishing.

7. Troubleshooting

If you encounter issues with your smart lock, refer to the solutions below. For further assistance, contact customer support.

• Why the lock won't accept any inputs after I entered a code incorrectly for so many times?
  The lock will shut down for 2 minutes after 5 unsuccessful attempts at entering an invalid code. You can unlock the lock once in the App or wait 2 minutes to continue.
• How do I lock manually from outside?
  Press and hold '#' on the keypad to lock the door from outside.
• Why the thumb turn won't turn to lock/unlock?
  The door direction might be set wrong during the installation. Please follow the Installation guide or video to re-install the lock or adjust the setting in the DDLock App.
• Why does the latch won't turn out completely after installation?
  Please review if the exterior assembly is aligned with the door parallelly. The exterior assembly should not be at a crooked angle.
• How to Reset the Lock?
  Press and hold the Reset button on the interior assembly for 5 seconds using the Reset tool until you hear a short beep and a Green light flashes once. If the lock is paired successfully, locate the lock in the DDLock App, go to settings, and turn on the Reset Button before resetting. After resetting, lock your door and enter 123456#. If it unlocks, the reset is successful. Follow previous pairing steps to pair again.

8. Specifications

Figure 8.1: Durability and environmental specifications.

9. User Tips

• Always keep a physical key in a safe, accessible location as a backup in case of battery failure or electronic issues.
• Regularly check the battery levels through the DDLock App and replace batteries proactively to avoid being locked out.
• Familiarize yourself with the DDLock App for full functionality, including remote access management, viewing log records, and setting access schedules.
• Utilize the anti-peeping password feature by entering random digits before or after your actual code to enhance security against shoulder surfing.
• For optimal performance, ensure your smartphone's Bluetooth is enabled and you are within 2 meters of the lock when performing app-related operations.

10. Support

If you have any questions or require further assistance, please contact our customer support team:

• Toll Free (USA): +1(855)400-3853 (Monday-Friday 9:00am-5:00pm PST)
• E-Mail: support@iveise.com

For a comprehensive guide and additional documentation, you may also refer to the official User Manual (PDF): Veise Smart Lock User Manual (PDF)

11. Regulatory Information

11.1 FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Caution: Any changes or modifications to this device not explicitly approved by manufacturer could void your authority to operate this equipment.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

RF Exposure Information

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.

11.2 ISED Statement

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device.

The digital apparatus complies with Canadian CAN ICES-3 (B)/NMB-3(B).

RF Exposure Information

This device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and compliance with RSS 102 RF exposure, users can obtain Canadian information on RF exposure and compliance.

This equipment complies with Canada radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.