HQCAM 5MP Door Eye IP Camera User Manual

1. Introduction

This manual provides detailed instructions for the installation, configuration, and operation of your HQCAM 5MP Door Eye IP Camera. Please read this manual thoroughly before using the product to ensure proper functionality and safety.

Figure 1.1: HQCAM 5MP Door Eye IP Camera highlighting 5MP resolution, 512GB SD card support, PoE, Humanoid recognition, and HiEasy app compatibility.

2. Safety Precautions

• After installation, configure functions and parameters via a web browser. Instructions are for reference; refer to the actual product for specifics.
• Instructions and procedures may be updated without notice. The company reserves the right of final interpretation.
• Always turn off all related equipment before installation.
• Upon receiving, open the packing box, take out the equipment, and confirm all contents against the packing list.
• Promptly modify the user's default password after deployment to prevent unauthorized access.
• Install the equipment horizontally or in a stable place to prevent falling.
• When cleaning, unplug the power cord and completely shut off the power.
• For outdoor installations, ensure the device housing is waterproof.

3. Package Contents

Please check the package for the following items:

• 5MP Door Eye IP Camera (x1)
• English Instruction Manual (x1)

Figure 3.1: Contents of the package, including the 5MP camera and user manual.

4. Setup and Installation

4.1 Physical Installation

The camera is designed to replace a standard peephole. Ensure your door has an existing peephole or drill a suitable hole. The camera unit is inserted through the door, and the retaining nut is tightened from the inside. Connect the necessary cables (Power, Ethernet for PoE/Network, Audio if applicable).

4.2 Device Searching and Initial Login

Before accessing the camera, you need to find its IP address on your network. Use the provided EasySearch tool (device management tool) on your PC.

1. Run the EasySearch tool. It will automatically display network camera information in your LAN.
2. Double-click the camera in the list to jump to its web interface.
3. Note: The camera's factory default username is admin, and the password is blank (empty).

4.3 Plugin Installation

Upon initial login to the camera's web interface, you may be prompted to install a plugin:

1. Click the download button to get the Video Client Control.exe plugin installation package.
2. Run the installer and follow the prompts to install the plugin.
3. After installation, re-open your web browser and navigate to the camera's IP address. The login page should now appear correctly.

5. Operating Instructions

5.1 Real-time Preview

After logging into the camera's web interface, you will see the live video feed. This is your real-time preview.

5.2 Camera Configuration

5.2.1 OSD (On Screen Display) Setting

Configure the text and information displayed on the video feed, such as camera name and time. The default OSD name is 'IPC'.

5.2.2 Image Setting

Adjust image parameters like brightness, contrast, saturation, hue, sharpness, flicker control, iris type, time exposure, gain, white balance, 3D noise reduction, BLC, WDR, and image flip.

5.2.3 Video Shade (Privacy Zone)

Enable privacy zones to mask specific areas of the video feed with a black mosaic. Click the checkbox for 'Privacy Zone', then draw a frame on the screen. Use 'Clear' to remove zones.

5.3 Network Configuration

5.3.1 Network Setting

Configure IP type (DHCP or Manual IP), IP address, subnet mask, gateway, and DNS settings.

5.3.2 Wireless Setting (Wi-Fi)

Note: Wired cameras do not support this function. For Wi-Fi models:

1. Click 'Find' to search for available Wi-Fi networks.
2. Select your Wi-Fi network and enter the password.
3. Click 'Check' to confirm settings, then 'Save'.
4. Wait approximately 10 seconds, then unplug the wired Ethernet cable. The camera will connect via Wi-Fi.

Important: This camera supports 2.4GHz Wi-Fi networks only.

5.3.3 Port Setting

Configure HTTP port (WEB port), Command port (signaling), and Media port (data). Default ports are typically 80, 6060, and 6066 respectively. If you change the HTTP port, you must include it in the URL (e.g., http://IP:port).

5.3.4 PPPoE Setting

Enable this for direct dial-up access. Enter account and password from your broadband provider.

5.3.5 E-mail Setting

Configure SMTP server details, sender/receiver emails, and test the settings to receive notifications.

5.3.6 FTP Setting

Configure FTP server details (server IP, port, username, password) for uploading recordings or snapshots. Ensure an 'ftp' folder exists in the server's root directory.

5.3.7 DDNS Setting (Dynamic DNS)

Use a third-party DDNS service (e.g., www.dyndns.com) to access your camera remotely using a domain name instead of an IP address.

5.3.8 RTSP Setting

The camera supports RTSP streaming. The default RTSP port is 554. You can access streams using a player like VLC. Example stream URLs:

• Main Stream: rtsp://user:password@IP:Port/live/0/MAIN
• Sub Stream: rtsp://user:password@IP:Port/live/0/SUB

For TCP connection, add :rtsp-tcp in VLC's 'Show more options'.

5.3.9 UPNP (Universal Plug and Play)

Enable UPnP on both the camera and your router to automatically configure port forwarding. This feature requires router support.

5.3.10 P2P (Peer-to-Peer)

The camera provides a P2P ID and QR code. Scan the QR code with the HiEasy mobile app to add the camera for remote viewing without complex network setup.

5.4 Encoding Configuration

5.4.1 Coding Parameter

Configure video stream type (video/composite), video codec (H.264, H.265, etc.), resolution (e.g., 1080P), frame rate (FPS), bit rate control (CBR/VBR), and quality.

5.4.2 Audio Setting

Configure audio input type (microphone/line-in), audio codec (G.711U), input volume, and output volume.

5.4.3 Video Recording Setting

Configure TF card recording parameters, including recording type (mainstream/substream), schedule (24 hours/day, 7 days/week), and recording modes (No Video, Timing Video, Motion Video, Alarm Video).

5.5 Alarm Setting

5.5.1 Motion Detection

Enable motion detection, define detection areas on the screen, set sensitivity, and configure trigger actions (send email, trigger FTP, capture, record to SD card).

5.6 System Setting

5.6.1 Time Setting

Set date/time format, device date/time, NTP synchronization, time zone, and daylight saving time.

5.6.2 User Management

Manage user accounts, enable/disable users, and modify usernames/passwords.

5.6.3 Timed Capture

Configure the camera to take snapshots at set intervals and save them to the SD card or upload to FTP.

5.6.4 Device Information

View detailed device parameters such as device name, model, serial number, software version, etc.

5.6.5 Log Query

View system logs and event records.

5.6.6 PTZ Setting

If connected to a PTZ-capable device, configure PTZ address, bitrate, and protocol.

5.7 Local Settings and Playback

5.7.1 Local Setting

Configure local storage disk, video save path, snapshot save path, video file type, and interval.

5.7.2 Local Playback

Play back video files stored locally on your computer.

5.7.3 Remote Playback

Access and play back recorded video files stored on the camera's SD card via the web interface. Select a date from the calendar and search for available recordings.

6. Maintenance

6.1 Disk Information

View the capacity and status of the inserted SD card. You can also format the TF card from this section.

6.2 Auto Reboot

Set a schedule for the camera to automatically reboot for maintenance.

6.3 Firmware Update

Browse for a firmware update file and click 'Upgrade' to update the camera's software.

6.4 Reset

You have two reset options:

• Simple Recovery: Retains network and user settings, restoring other parameters to default.
• Complete Recovery: Restores all device settings to factory defaults.

7. Troubleshooting

• Grainy Image at Distance: Adjust the camera lens for optimal focus. Ensure the lens is clean.
• Poor Night Vision / Color in Low Light: This camera does not include infrared (IR) illumination. For effective night mode, external IR illumination is required. Without it, the camera may attempt to shoot in color in low-light conditions, resulting in poor image quality.
• No AI Detection Events: Verify that AI detection features are fully configured in the camera's settings. If the camera does not explicitly support AI event transmission, this functionality may not be available.
• Wi-Fi Connection Issues: Ensure your Wi-Fi network is 2.4GHz. This camera does not support 5GHz Wi-Fi.

8. Specifications

9. User Tips

• Night Vision: For clear night vision, ensure you have external infrared (IR) illumination. This camera does not have built-in IR LEDs. Without IR, the camera may struggle in very low light or produce color images with poor quality.
• Wi-Fi Compatibility: Always connect to a 2.4GHz Wi-Fi network. The camera is not compatible with 5GHz networks.
• Image Clarity: If images appear grainy, especially at a distance, try adjusting the camera lens for optimal focus. Ensure the lens is clean and free from obstructions.
• App Usage: The camera is compatible with the HiEasy app for mobile viewing and control.
• RTSP/ONVIF: The camera supports RTSP protocol for integration with NAS or other systems. Check camera settings for ONVIF compatibility.

10. Support

For further assistance or technical support, please refer to the seller's contact information or the official product page where you purchased the device.