Veise RZ07C Smart Lock Instruction Manual

1. Product Overview

The Veise RZ07C Smart Lock offers multiple access methods including fingerprint, keypad code, IC cards (fobs), mechanical key, and smartphone app control. It is designed for front doors and features smart user management capabilities.

Key Features:

• Full App Control via DDLock App
• Multiple Ways to Unlock: Fingerprint, Code, Fobs, Key, App
• Granting Access and User Management
• Set Access Schedules
• Touch-screen Keypad
• Alexa Compatible (with optional Gateway G2)
• Auto Lock & One Touch Locking
• Direction Reversible Handle

Image: Veise RZ07C Smart Lock with icons illustrating its features like app control, fingerprint, eKey, and Alexa compatibility.

2. What's in the Box

The Veise RZ07C Smart Lock package includes the following components:

• Exterior Assembly: Keypad with fingerprint sensor and keyhole.
• Interior Assembly: Battery compartment and thumb turn.
• Latch & Latch Screws: 2 sets.
• Strike & Strike Screws: 2 sets.
• Mounting Plate & Screws: 2 sets.
• IC Cards: 2 cards for keyless entry.
• Backup Keys: 2 mechanical keys.
• Reset Tool: For resetting the lock.
• Drive-in Collar: For latch installation.
• Rear Knob: 1 unit.
• Front Knob: 1 unit.
• Mounting Screws: 2 units for knobs.

Image: All components of the Veise RZ07C Smart Lock package, laid out for identification.

3. Installation Guide

Note: During installation, leave the door open or ajar. Do not close the door before the batteries are inserted.

3.1. Measure Door Dimensions

Before installation, ensure your door meets the following specifications:

• Hole Diameter: 1-1/2" or 2-1/8" (38mm or 54mm)
• Backset: 2-3/8" or 2-3/4" (60mm or 70mm)
• Door Thickness: 1-3/8" to 2" (35mm to 50mm)
• Hole in Door Frame: Minimum 1" (25mm) deep
• Minimum Distance between holes (for deadbolt and knob): >4" (102mm)

Image: Detailed diagram illustrating how to measure door dimensions for compatibility with the Veise RZ07C Smart Lock.

3.2. Install the Latch and Strike

1. Insert the latch into the door edge.
2. If the backset is 2-3/4" (70mm), extend the latch by pulling the 'sliver paddle' or 'black paddle' until it clicks into place. For a 2-3/8" (60mm) backset, no adjustment is needed.
3. Secure the latch with the provided screws.
4. Install the strike plate on the door frame, aligning it with the latch. Secure with screws.

3.3. Install Fingerprint Deadbolt (Part 1)

1. Keep the torque blade horizontally. Align it with the hole on the latch and go through.
2. Route the cable below the latch.
3. If the hole diameter is 1-1/2" (38mm), remove the spacer from the exterior assembly.
4. Install the mounting plate on the interior side of the door, securing it with screws.
5. Determine if your door is right-handed or left-handed.
6. Confirm the thumb turn direction: move the slide switch on the interior assembly to 'R' for right-handed doors or 'L' for left-handed doors.
7. Insert the cable connector to the socket on the interior assembly. Push it firmly until it's fully attached. Ensure the power cord is properly plugged in.
8. Align the axle with the hole in the latch.
9. Install the interior assembly screws.
10. Insert 4 AA Alkaline batteries into the battery compartment and put on the battery cover.

3.4. Install Front and Rear Knob (Part 2)

1. Insert the knob's spindle through the door.
2. The base of the spindle must be rotated to align horizontally with the hole.
3. Secure the knob with the provided mounting screws.

3.5. Reset the Lock

After installing batteries, use the reset tool to press the reset button on the interior assembly. This ensures the lock is in its default state for pairing.

3.6. Test the Lock

Test the lock's functionality by pressing the keypad to ensure it responds and operates correctly.

3.7. Installation Video

Video: A step-by-step guide on how to install the Veise RZ07C Smart Lock, including measuring, latch installation, deadbolt assembly, knob installation, and testing.

4. Operating Instructions (DDLock App Guide)

The DDLock App is essential for managing your smart lock. It is free to download and use.

4.1. How to Register

1. Download the "DDLock" App from Google Play or the App Store.
2. Open the app and tap "Register".
3. Fill out the required information and tap "Get Code". A verification code will be sent to your registered email.
4. Enter the verification code and tap "Register" to complete.

4.2. Pairing Your Lock

1. Open the DDLock App.
2. Tap the "=" icon (menu) or the "+" icon to add a lock.
3. Tap "+ Add Lock".
4. Follow the on-screen instructions to pair your lock.

Troubleshooting Pairing Issues:

• Reset your lock and ensure the original master code is 123456.
• Check if Bluetooth is enabled on your phone.
• During pairing, wake up the keypad screen by touching it with your palm and keep the screen on.

4.3. Admin Passcode Management

After pairing, the lock's admin passcode will change to a random 7-digit number. You can view this new passcode in the app under Settings > Basics > Admin Passcode. You can also change it to a custom password.

4.4. Lock Page Overview

The main lock page in the app provides access to various functions:

• Unlock/Lock: Use your phone's Bluetooth to unlock/lock.
• eKeys: View, modify, set up, and send eKeys for granting access.
• Passcodes: Generate 6 different types of passcodes (Permanent, Timed, One-time, Custom, Recurring, Erase).
• Cards: Set up IC cards (fobs) for entry.
• Fingerprints: Set up fingerprint access.
• Records: Check unlock/lock records.
• Authorized Admin: Create and edit administrators.
• Settings: View and modify lock settings.

Note: Some icons may not appear if the Gateway is not connected. The lock only works with Veise gateway G2 for full remote functionality.

4.5. App Unlock / Lock

To unlock the lock, tap the lock icon once. To lock the lock, press and hold the lock icon. This function works when your phone is within Bluetooth range of the smart lock.

4.6. Passcodes

The app allows you to generate various types of passcodes:

• Permanent: Lasts permanently.
• Timed: Lasts for scheduled hours.
• One-time: Valid for a single use.
• Custom: Customize a code per your need (e.g., set as permanent or timed).
• Recurring: Lasts for scheduled hours weekly.
• Erase: Erases all codes on the lock.

In the Passcodes section, choose a passcode type, and you can edit its number, validity, and name. Codes can also be deleted and records viewed.

Note: To customize a passcode, your phone must be within 32 feet (Bluetooth range) of the smart lock, or connected via the Veise gateway G2.

4.7. Cards

To add an IC card:

1. Tap on "Cards" in the app.
2. Tap "Add card".
3. Choose the validity period.
4. When the lock says "Please swipe your card", place the card against the '5' button on the keypad.
5. If you hear a long beep, the card is successfully added.

Note: Only supports 13.56MHz cards (mifare, NFC, Desfire, EV1).

4.8. eKeys

eKeys allow sharing app access to your lock with other DDLock accounts. Recipients can use their phone to unlock/lock the lock. eKeys do not require Wi-Fi or Bluetooth to be sent or revoked.

Note: It is strongly recommended that the recipient first registers an account using the DDLock App.

4.9. Fingerprints

To add a fingerprint:

1. Tap on "Fingerprints" in the app.
2. Tap "Add Fingerprint".
3. Select the fingerprint type (e.g., permanent, timed, recurring).
4. Follow the app's instructions: place your finger on the fingerprint scanner 4 times, varying the angle and pressing a little harder each time.

Troubleshooting Fingerprint Issues:

• Ensure the scanner surface is clean and dry.
• Try different fingers.
• Make sure your finger is clean and dry.
• Remove batteries, wait a minute, and reinsert them.

4.10. Authorized Admin

Authorized Admins can create and edit all access methods (passcodes, fingerprints, eKeys, etc.). eKeys only lock or unlock the lock.

Note: If an authorized admin is created or deleted, slide down the page to refresh the app.

4.11. Passage Mode & Auto-Lock

• Auto Lock: The lock will automatically lock after a set time (default 5 seconds). This time can be customized in Settings > Auto Lock.
• Passage Mode: When enabled, the lock remains unlocked until manually locked. Auto-lock is disabled in Passage Mode.

Note: When setting Passage Mode or Auto-Lock, your phone must be within 32 feet (Bluetooth range) of the smart lock, or connected via the Veise gateway G2.

4.12. Lock Settings

In the app's Settings section:

• Basics: View/change lock information (e.g., Lock Name).
• Gateway: Shows signal strength if connected.
• Remote Unlock: With a connected Gateway, you can remotely unlock/lock.
• Lock Sound: Turn on/off the keypad sound.
• Import from another lock: Transfer passcodes and cards between locks.
• Delete: Remove the lock from your account and clear settings (requires phone near the lock).

4.13. Records

The Records section displays a log of unlock/lock events.

Important Notes on Records:

• If out of Bluetooth range or without a connected gateway, passcode, fingerprint, and card unlock records may not appear timely. Only eKey unlock records are real-time.
• After successful pairing, tap the refresh button in Records and wait a few minutes for real-time records to appear. Connecting to a Veise gateway G2 will push records in real-time.

5. Web Management System

The web management system allows for advanced control and monitoring of your smart lock, especially useful for multiple properties or users.

Web management system address: https://ddlocksecurity.com

Key Functions:

• Log in: Use your DDLock App credentials.
• Unlock/Lock Remotely: Requires a G2 Wi-Fi gateway.
• Send eKey: Generate and send eKeys to family or friends.
• Send Password: Generate multiple scheduled passwords for other users.
• Issue Card: Issue existing cards or add new ones via a card reader (sold separately).
• Export Logs: Download usage logs.
• Check Unlock/Lock Recordings: Review event history.

Gateway G2 (Sold Separately)

The Veise Gateway G2 enhances your smart lock's capabilities:

• Unlock/Lock remotely via App.
• Works with Google Assistant and Alexa.
• Generate, modify, and delete all types of passwords remotely.
• Web portal management (remote functions).
• Push real-time messages and view real-time records.
• View smart lock status.
• Check battery level remotely.

6. Maintenance

6.1. Battery Replacement

The Veise RZ07C Smart Lock is powered by 4 AA Alkaline batteries. When the battery level is low, the lock will provide an alert. To replace:

1. Open the battery cover on the interior assembly.
2. Remove the old batteries.
3. Insert 4 new AA Alkaline batteries, ensuring correct polarity.
4. Close the battery cover.

Note: Always use high-quality alkaline batteries for optimal performance and longevity.

7. Troubleshooting (FAQ)

Q1: Why can't I use the master code 123456# to unlock after pairing with the App?

A1: After successful pairing, the master code is automatically changed to a random 7-digit number for security. You can find this new admin passcode in the App under Settings > Basics > Admin passcode. You can also change it to your own preferred administrator password.

Q2: Why am I unable to check the latest records in the App?

A2: If your phone is out of Bluetooth range or the Veise gateway G2 is not connected, records for passcode, fingerprint, and card unlocking may not update in real-time. Only eKey unlocking records are real-time. To fix this, ensure you are within Bluetooth range or connected to the gateway, then go to Records in the app and tap the refresh icon in the top right corner.

Q3: Why is a deleted code still working?

A3: There might be a display error in the App. To resolve this, go to "Settings" > "Upload Data" in the app, then tap on "Start" to upload the lock's data. This will synchronize the lock with the app's current settings.

Q4: How to edit, delete, or create custom codes remotely?

A4: All passcodes can be generated remotely without a gateway. However, editing, deleting, or creating custom passcodes requires either the Veise gateway G2 or being within Bluetooth range of the lock.

8. Specifications

9. User Tips

• Always keep your door open or ajar during installation to avoid accidental lock-outs.
• Ensure the power cord is securely plugged in before closing the interior assembly.
• Regularly check the battery level through the app to avoid unexpected power loss.
• For optimal fingerprint recognition, ensure your finger and the scanner are clean and dry.
• Consider purchasing the Veise Gateway G2 for enhanced remote control and real-time record synchronization.
• If experiencing issues with records or remote functions, try refreshing the app or checking your Bluetooth/Gateway connection.

10. Support

If you have any questions or require assistance, please contact Veise Customer Support:

• Toll Free (USA): +1(855)400-3853 (Monday-Friday 9:00am-5:00pm PST)
• E-Mail: support@iveise.com

For additional guides and documents, a user manual (PDF) is available: View User Manual (PDF)