Veise RZ07B Smart Lock Instruction Manual

1. Important Safety Warnings

• Protect your User Passcodes and Admin Passcode.
• Restrict access to your lock's interior assembly and routinely check your "Settings" to ensure they have not been altered without your knowledge.
• Do not use an electric screwdriver during installation.
• This manufacturer advises that no lock can provide complete security by itself.
• This lock may be defeated by forcible or technical means, or evaded by entry elsewhere on the property.
• No lock can substitute for caution, awareness of your environment, and common sense.
• Take care to ensure a long-lasting finish. Please use a soft and damp cloth to clean the lockset if you need. Using lacquer thinner, caustic soaps, abrasive cleaners or polishes could damage the coating and result in tarnishing.
• The lock is water-resistant. It can withstand water splashes; however, do not let water and liquids get into the lock.

2. Product Overview

The Veise RZ07B Smart Lock offers advanced security and convenient access for your front door. It features multiple unlocking methods including fingerprint, keypad, mechanical key, and fob card, along with smart app control.

3. Parts List

Before installation, please ensure all parts are present:

• Mechanical Keys (x2)
• Exterior Assembly (x1)
• Latch (x1)
• Strike (x1)
• Mounting Plate (x1)
• Exterior Assembly Screw (Optional)
• Interior Assembly (x1)
• Strike Screws (x2)
• Battery Cover (x1)
• Latch Screws (x4)
• Mounting Plate Screws (x2)
• Interior Assembly Screws (x3)
• Drive-In Collar (Optional)
• IC Cards (x2)
• Reset Tool (x1)

4. Installation Guide

Note: During installation, it is recommended to leave the door open or ajar. Do not close the door before the batteries are inserted.

4.1. Step 1: Prepare the Door & Check Dimensions

Measure your door's dimensions to ensure compatibility and proper installation.

• Hole Diameter: The hole in the door should be 1-1/2" or 2-1/8" (38mm or 54mm).
• Door Edge Hole: The hole in the door edge should be 1" (25mm).
• Door Thickness: The door thickness should be 1-3/8" to 2" (35mm to 50mm).
• Backset: The backset is either 2-3/8" or 2-3/4" (60mm or 70mm).
• Minimum Distance: Ensure a minimum of 4" (101.6mm) between the two main holes.
• Door Frame: Make sure the door frame is aligned with the door and there are no obstructions. The hole in the door frame should be drilled a minimum of 1" (25mm) deep.

Optional: Instructions for doors with 1-1/2" (38mm) holes

If the latch bolt is stuck when temporarily installed, you may need to extend the latch hole. Use a 1" (25.4mm) drill bit to extend the latch hole at least 13/64" (5mm) deep. If the latch bolt is still stuck, remove it and chisel out a small channel at the top of the hole to allow the cam to rotate.

4.2. Step 2: Install the Latch & Strike

1. Confirm Backset and Adjust Latch: Hold the latch in front of the door hole, flush against the door edge. Check if the slot hole is centered. If the backset is 2-3/4" (70mm), rotate and pull the latch to extend its length.
2. Install the Latch: Insert the latch into the door edge. Secure it with the provided latch screws.
3. Test Latch Bolt: Use a screwdriver to test if the latch bolt extends and retracts properly. Ensure it retracts completely in the unlocked position.
4. Install the Strike: Install the strike plate on the door frame using the strike screws.

4.3. Step 3: Install Exterior Assembly

1. Measure Hole Diameter: If the hole diameter is 1-1/2" (38mm), remove the spacer on the exterior assembly. For 2-1/8" (54mm), proceed directly.
2. Route Cable and Insert Torque Blade: Route the cable below the latch and insert the torque blade through the slot in the latch. Do not insert the mechanical key into the cylinder during this step.
3. Install Mounting Plate: Install the mounting plate with the mounting plate screws. Do not overtighten. Both exterior and interior assemblies should be parallel to the door edge.

4.4. Step 4: Install Interior Assembly

1. Disassemble Battery Cover: Remove the battery cover from the interior assembly.
2. Check Door Handing: Determine if your door is left-handed or right-handed from an outdoor perspective (hinges on left = left-handed, hinges on right = right-handed). Adjust the slide switch on the interior assembly accordingly:
   • Left-Handed Door: Move the slide switch to "L" and turn the thumb turn to the horizontal position.
   • Right-Handed Door: Move the slide switch to "R" and turn the thumb turn to the vertical position.
3. Insert Cable Connector: Insert the cable connector firmly into the socket on the interior assembly. Ensure the power cord is properly plugged in.
4. Align Axle and Attach Interior Assembly: Align the axle with the hole in the latch. Attach the interior assembly to the mounting plate and tighten the 3 interior assembly screws.
5. Insert Batteries: Insert new 4 AA Alkaline batteries and replace the battery cover. (Note: The life of the battery is affected by usage, usually about half a year.)

5. Operation

5.1. Convenient Access Methods

The Veise RZ07B Smart Lock offers multiple ways to unlock your door:

• Fingerprint: Use your registered fingerprint for quick and secure access.
• Keypad: Enter your personalized passcode on the touchscreen keypad.
• Mechanical Keys: Use the provided backup keys for traditional unlocking.
• Fob Card: Tap the IC card on the lock for entry.
• Smartphone App: Control the lock remotely via the DDLock App.

5.2. Full Smart Control (DDLock App)

Manage your lock settings and access permissions using the DDLock App:

• eKey: Grant temporary or permanent access to others via eKeys.
• Manage Users: Add or remove users and their access credentials.
• Set Access Schedule: Create time-limited access for guests or service providers.
• Work with Apple Watch: Control your lock directly from your Apple Watch.
• Compatible with Alexa: Integrate with Amazon Alexa for voice control.
• Remote Grant Access without Gateway: Grant access remotely even without a separate gateway device.

5.3. Auto-Lock Feature

The lock is equipped with an auto-lock feature to enhance your security. After a set period, the lock will automatically engage.

5.4. Smart Web Manager

For property managers, the Veise Smart Lock can be managed via a web interface, allowing easy oversight of multiple locks and properties.

5.5. Manual Locking from Outside

To lock manually from outside, press and hold the "#" button on the keypad.

6. How to Reset the Lock

To reset the lock to factory default settings:

1. Keep the door open and unlocked.
2. Press and hold the Reset Button for 5 seconds using the Reset tool, until you hear a short beep and the Green light flashes once.

Note: If the lock has been paired in the DDLock App, go to "Settings" in the DDLock App and make sure the "Reset Button" option is turned on before resetting.

7. Troubleshooting

• Why the lock won't accept any inputs after I entered a passcode incorrectly for so many times?
  The lock will shut down for 2 minutes after 5 unsuccessful attempts at entering an invalid passcode. You can unlock the lock once in the DDLock App or wait 2 minutes to continue.
• What should I do when batteries are completely dead before I replace new batteries?
  When the batteries are completely dead, the Mechanical Key is available to unlock.
• Why the lockset locks when I unlock and unlocks when I lock?
  The door opening direction might be set wrong. You can disassemble the lock and redo the left/right door setup steps. Alternatively, you can go to the DDLock App to reset the door opening direction (DDLock App - Settings - Door opening direction).
• Why the latch bolt won't be extended out completely after installation?
  Please review if the exterior assembly is aligned with the door parallelly. The exterior assembly should not be at a crooked angle.

8. Specifications

9. User Tips

• Always keep your mechanical backup keys in a safe, accessible location outside your home.
• Regularly check battery levels, especially if you notice a decrease in performance or responsiveness.
• Familiarize yourself with the DDLock App settings to customize auto-lock times and manage user access efficiently.
• When setting up new fingerprints or passcodes, ensure you test them immediately to confirm they work correctly.

10. Customer Support

If you have any questions or require assistance, please contact us:

• Toll Free: +1(855)400-3853 (USA) (Monday-Friday 9:00am-5:00pm PST)
• E-Mail: support@iveise.com
• Website: iveise.com

Please have your order ID ready when contacting customer support for faster service.

11. Regulatory Information

11.1. FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio / TV technician for help.

Caution: Any changes or modifications to this device not explicitly approved by manufacturer could void your authority to operate this equipment.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

RF Exposure Information: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.

11.2. ISED Statement

English: This device contains licence-exempt transmitter (s) / receiver (s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS (s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device. The digital apparatus complies with Canadian CAN ICES-3 (B) / NMB - 3 (B).

French: Cet appareil contient des émetteurs/récepteurs exempts de licence qui sont conformes aux RSS exemptés de licence d'Innovation, Sciences et Développement économique Canada. L'exploitation est soumise aux deux conditions suivantes : (1) Cet appareil ne doit pas provoquer d'interférences. (2) Cet appareil doit accepter toute interférence, y compris les interférences susceptibles de provoquer un fonctionnement indésirable de l'appareil. l'appareil numérique du ciem conforme canadien peut - 3 (B) / NMB - 3 (B).

This device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and compliance with RSS 102 RF exposure, users can obtain Canadian information on RF exposure and compliance.

Cet appareil est conforme à l'exemption des limites d'évaluation courante dans la section 2.5 du cnr - 102 et conformité avec rss 102 de l'exposition aux rf, les utilisateurs peuvent obtenir des données canadiennes sur l'exposition aux champs rf et la conformité.

This equipment complies with Canada radiation exposure limits set forth for an uncontrolled environment. Cet équipement est conforme aux limites d'exposition aux rayonnements du Canada établies pour un environnement non contrôlé.

This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. Cet équipement doit être installé et utilisé à une distance minimale de 20 cm entre le radiateur et votre corps.