MOES Tuya ZigBee 3.0 Water Leak Sensor Instruction Manual

Introduction

The MOES Tuya ZigBee 3.0 Water Leak Sensor is a smart device designed to detect water leakage and flooding in your home or office. It monitors two states: from no water to having water, and from water to water receding. When water leakage or soaking occurs, the event is recorded in real-time through the connected app via your ZigBee gateway, allowing for immediate alerts and potential automation with other smart hardware products. This product is suitable for residential homes, buildings, factories, shopping malls, and office buildings.

Package Contents

• Water Leak Sensor (x1)
• Double-sided tape (x1)
• User manual (x1)
• Rear cover opening piece (x1)

Product Overview

Familiarize yourself with the components of your water leak sensor:

Setup

1. App Download and Registration

To use the smart features of your sensor, you need to download and register with the MOES App or Tuya/Smart Life App.

1. Download the MOES App from your App Store or scan the QR code provided in the PDF manual for direct access. While Tuya/Smart Life App also works, the MOES App is highly recommended for full compatibility.
2. Register or Log in: If you are a new user, tap "Register" to create an account by entering your phone number to get a verification code and set a password. If you already have a MOES account, choose "Log in".

2. Connecting the Device to the App

Ensure the device is within the effective signal coverage of your smart ZigBee gateway for successful connection.

1. Make sure your MOES App is successfully connected to a ZigBee gateway.
2. In the app, enter the gateway interface and select "Add subdevice". The device's LED should blink rapidly, indicating it's in pairing mode. The connection process will take approximately 10-120 seconds, depending on your network conditions.
3. Once the device is successfully added, you can edit its name. Click "Done" to enter the device page.
4. Click "Done" again to finalize the setup and begin enjoying your smart home automation features.

3. How to Reset/Re-pair the Device

If you need to reset or re-pair your device:

• Long press the device's "Set Button" for 3 seconds. The indicator LED will flash rapidly, signifying that the device has entered network configuration mode. Wait for the app to confirm successful re-pairing.

Operating Instructions

The MOES Water Leak Sensor provides intelligent protection by continuously monitoring for water presence. When water is detected, it triggers an alert through the connected app.

The sensor is designed for intelligent protection, providing early warnings for potential water damage.

Upon detection of water, the sensor will trigger an abnormal alarm, which is reflected in the app.

Maintenance

Battery Replacement

The sensor is powered by a CR2032 battery. When the battery is low, replace it promptly to ensure continuous protection.

Battery Safety Warnings:

• Remove and immediately recycle or dispose of all batteries according to local regulations and keep away from children.
• Do NOT dispose of batteries in household trash or incinerator.
• Even used batteries may cause severe injury or death. Call a local poison control center for treatment information.
• Non-rechargeable batteries are not to be recharged.
• Do not force discharge, recharge, disassemble, heat above 80°C, or incinerate. Doing so may result in injury due to venting, leakage, or explosion resulting in chemical burns.
• Ensure that the battery is correctly inserted into the battery compartment according to the polarity marked, and the positive and negative poles cannot be installed reversely.
• Do not mix old and new batteries, different brands, or types of batteries (e.g., carbon-zinc or rechargeable batteries).
• Remove and immediately recycle or dispose of batteries from equipment not used for an extended period of time according to local regulations.
• Always completely secure the battery compartment. If the battery compartment does not close securely, stop using the product. Remove the batteries and keep them away from children.

Troubleshooting

If you encounter problems installing or operating your device, consider the following:

• Connectivity Issues: Ensure your ZigBee gateway is powered on and within range of the sensor. Verify that your MOES/Tuya/Smart Life app is correctly connected to the gateway.
• Pairing Failure: Try resetting the device by long-pressing the Set Button for 3 seconds and then attempting to re-pair it with the app.
• No Alerts: Check the app settings to ensure notifications are enabled for the water leak sensor. Verify the sensor's battery level.
• Further Assistance: For more detailed troubleshooting or product data sheets, please refer to the official MOES website or the PDF user manual.

Specifications

User Tips

While no specific user tips were provided from reviews or Q&A, here are some general recommendations for optimal use:

• Strategic Placement: Place the sensor in areas most susceptible to water leaks, such as under sinks, near water heaters, washing machines, dishwashers, or in basements.
• Regular Testing: Periodically test the sensor by placing a small amount of water on its probes to ensure it's functioning correctly and sending alerts to your app.
• Battery Monitoring: Keep an eye on the battery level within the app and replace the CR2032 battery as soon as a low battery warning is received.
• Gateway Proximity: Ensure the sensor is always within reliable range of your ZigBee gateway for consistent connectivity and timely alerts.

Warranty and Support

Warranty Instructions

The product is covered by a 24-month warranty, effective from the date of purchase by a retail customer. To exercise warranty rights, the purchaser must present a warranty card and proof of purchase (e.g., VAT invoice, financial receipt) confirming the actual date of purchase.

If product quality problems occur within 24 months from the date of receipt, please prepare the product and packaging and return it to the place of purchase for after-sales maintenance. If the product is damaged due to personal reasons, a maintenance fee will be charged.

Warranty Exclusions:

• Mechanical damage caused by the user's fault.
• Product defects caused by improper use.
• Use of non-original parts and consumables.
• Defects due to natural wear and tear during use.
• Removal of the warranty seal or serial number from the product.
• Actions taken to eliminate physical defects in the product outside of authorized service.

Contact and Support

For support or inquiries, you can reach out to MOES through the following channels:

• Email: service@moeshoum.com
• Website: www.moes.net
• Social Media: @moes smart, MOES Official

A PDF version of this user manual is available for download: User Manual (PDF)

Recycling Information

All products marked with the symbol for separate collection of waste electrical and electronic equipment (WEEE Directive 2012/19/EU) must be disposed of separately from unsorted municipal waste. To protect your health and the environment, this equipment must be disposed of at designated collection points for electrical and electronic equipment designated by the government or local authorities. Correct disposal and recycling will help prevent potential negative consequences for the environment and human health. To find out where these collection points are and how they work, contact the installer or your local authority.