Wyze Cam v4 User Manual

1. Introduction

The Wyze Cam v4 is a versatile 2K HD Wi-Fi smart home security camera designed for both indoor and outdoor use. It features advanced capabilities such as Color Night Vision, an integrated motion-activated spotlight and siren, and IP66 weather resistance. This manual provides essential information for setting up, operating, maintaining, and troubleshooting your Wyze Cam v4 to ensure optimal performance and security.

2. Safety Information

Please read and follow all safety instructions carefully to prevent damage to the device or injury to yourself.

• Do not expose the camera to extreme temperatures outside its operating range of -10°C to 50°C (14°F to 122°F).
• Ensure the power adapter and cable are not damaged and are connected securely.
• Do not attempt to disassemble or modify the camera.
• Keep the camera away from strong magnetic fields.
• This device is IP66 weather-resistant, suitable for outdoor use, but avoid submerging it in water.

3. Package Contents

Verify that all items are present in your package:

• Wyze Cam v4 Camera
• Power Adapter
• USB Cable
• Mounting Kit (screws, wall plate)
• Quick Start Guide

4. Setup

4.1 Pre-installation

1. Download the Wyze app from your mobile device's app store (available for Android and iOS).
2. Create a Wyze account or log in if you already have one.

4.2 Physical Installation

The Wyze Cam v4 can be placed indoors or outdoors due to its IP66 weather resistance. Consider the desired viewing area and power source availability.

• Mounting Options: The camera supports various installation methods including Ceiling, Embedded, Stick, Pendant Mount, and Corner Mount. Use the provided mounting kit as needed.
• Placement: Position the camera to cover the desired area, ensuring a clear line of sight and stable mounting surface.

4.3 Powering On

1. Connect the USB cable to the camera's power port.
2. Connect the other end of the USB cable to the power adapter.
3. Plug the power adapter into a standard electrical outlet.
4. The camera will begin to power on, indicated by its light status.

4.4 App Setup and Pairing

1. Open the Wyze app on your smartphone or tablet.
2. Tap the '+' icon in the top left corner to add a new device.
3. Select 'Cameras' and then 'Wyze Cam v4'.
4. Follow the on-screen instructions to connect your camera to your Wi-Fi network. This typically involves scanning a QR code with the camera lens.

4.5 Light Indicators During Installation and Operation

The LED indicator on your Wyze Cam v4 provides status information:

• Solid Red Light: Device initializing.
• Quickly Flashing Red Light: Ready to connect (pairing mode).
• Flashing Red and Blue Light: Connecting to Wi-Fi.
• Solid Blue Light: Connected and working correctly.

5. Operating Your Wyze Cam v4

5.1 Video Monitoring

• 2.5K QHD Resolution: Enjoy clear and detailed video footage with Quad High Definition clarity.
• Color Night Vision: See important details in full color, even in low-light conditions or complete darkness.

5.2 Integrated Spotlight and Siren

The Wyze Cam v4 features an integrated spotlight and siren for enhanced security:

• Motion-Activated Spotlight: The spotlight can be configured to activate automatically upon motion detection, illuminating the area and deterring potential intruders.
• Loud Siren: Activate the built-in siren remotely via the Wyze app or set it to trigger with motion for an audible deterrent.

5.3 Recording and Storage

• 24/7 Local Recording: The camera supports continuous local recording to a microSD card (up to 512GB, sold separately). No subscription is required for this feature.
• Cloud Storage: Optional cloud storage plans may be available through the Wyze app for event-based recordings and additional features.

5.4 Smart Features

• AI Functions: Includes Human Detection to reduce false alerts from pets or inanimate objects.
• Alarm Action: Supports FTP Photo for sending images to an FTP server upon alarm triggers.
• Supported Mobile Systems: Control and view live feeds via the Wyze app on Android and iOS devices.
• Supported Operating Systems: Access camera feeds and settings from Mac OS, Windows 10, and Windows 2000.

5.5 Video Overview

Watch this official video for a visual overview of the Wyze Cam v4's features and capabilities:

6. Maintenance

• Cleaning: Gently wipe the camera lens and body with a soft, dry cloth. Avoid using harsh chemicals or abrasive materials.
• Firmware Updates: Regularly check the Wyze app for firmware updates to ensure your camera has the latest features and security enhancements.
• Power Connection: Periodically inspect the power cable and adapter for any signs of wear or damage.
• MicroSD Card: If using a microSD card, ensure it is properly inserted and functioning. Format the card periodically through the app to maintain performance.

7. Troubleshooting

• Camera Not Connecting/Offline:
  • Check if the camera is powered on and the LED indicator is solid blue.
  • Ensure your Wi-Fi network is active and the camera is within range.
  • Try restarting the camera by unplugging and re-plugging the power.
  • If issues persist, try re-pairing the camera through the Wyze app.
• Poor Video Quality/Night Vision:
  • Clean the camera lens with a soft cloth.
  • Ensure there are no obstructions blocking the camera's view.
  • Check your Wi-Fi signal strength; a weak signal can affect streaming quality.
• Motion Detection Issues:
  • Adjust motion detection sensitivity in the Wyze app.
  • Define or refine motion detection zones to focus on specific areas and ignore irrelevant movements.
• Audio Alarm is Annoying/Difficult to Turn Off:
  • Access the camera's settings within the Wyze app.
  • Locate the 'Sound' or 'Siren' settings and adjust or disable the audio alarm as desired.
• Do I need to buy the power cord separately?
  • No, the Wyze Cam v4 typically includes a USB cable and power adapter in the package.

8. Specifications

9. User Tips

• Upgrade Recommendation: Users upgrading from older models like the v3 often note significant improvements in picture quality and audio performance with the Wyze Cam v4.
• Compact and Effective: Despite its small size, the camera delivers strong performance, especially its night vision capabilities.
• Portable Power: For temporary or remote setups, the camera can be powered by a mobile battery, with some users reporting over 12 hours of recording time.
• Subscription Features: While 24/7 local recording does not require a subscription, some advanced features or cloud storage options may be part of a paid service. Review the Wyze app for details on available plans.

10. Warranty and Support

For detailed warranty information and further support, please refer to the official Wyze documentation. A comprehensive user manual in PDF format is available for download:

View User Manual (PDF)

If you encounter issues not covered in this manual or require technical assistance, please contact Wyze customer support through their official website or the Wyze app.