MOKiN 13-in-1 USB-C Hub User Manual

1. Introduction

The MOKiN 13-in-1 USB-C Hub is a versatile docking solution designed to expand the connectivity of your USB-C enabled laptop, tablet, or smartphone. It provides multiple ports for video output, data transfer, network connectivity, and power delivery, enhancing your productivity and multimedia experience.

This manual provides detailed instructions for setting up, operating, and troubleshooting your MOKiN USB-C Hub.

2. Package Contents

• MOKiN 13-in-1 USB-C Hub (x1)
• User Manual (x1)

3. Product Overview

Familiarize yourself with the ports and features of your MOKiN 13-in-1 USB-C Hub:

Figure 1: MOKiN 13-in-1 USB-C Hub showing all available ports and example connections.

Port Layout:

1. USB-C 3.1 (Data)
2. USB 2.0 (Data)
3. USB 2.0 (Data)
4. DisplayPort (DP)
5. Micro SD Card Slot
6. SD Card Slot
7. RJ45 Gigabit Ethernet
8. USB-C 3.1 (Data)
9. 3.5mm Audio Jack
10. USB-C PD 3.0 (Power Delivery Input)
11. USB 3.1 (Data)
12. HDMI 1
13. HDMI 2

4. Setup and Connection

4.1 Connecting the Hub to Your Host Device

1. Ensure your host device (laptop, tablet, smartphone) has a full-function USB-C port that supports video output (e.g., Thunderbolt 3/4/5 or USB4).
2. Connect the integrated USB-C cable from the MOKiN Hub to the USB-C port on your host device.

4.2 Power Delivery (PD) Connection

To power the hub and charge your host device simultaneously:

1. Connect your original USB-C power adapter to the USB-C PD 3.0 port (Port 10) on the MOKiN Hub.
2. The hub requires power for its operation and reserves a portion of the input power. For example, with a 100W input, the hub reserves approximately 15-18W, delivering up to 85W to your host device.
3. For PD 65-87W input, the hub reserves 8-11W. For PD 65W input, the hub reserves 5-8W.

Figure 2: Power Delivery setup showing 100W input to the hub and 85W output to the laptop.

4.3 Display Connections

Connect external monitors to the HDMI 1, HDMI 2, and DisplayPort (DP) ports (Ports 12, 13, and 4 respectively).

• Use standard HDMI-to-HDMI or DP-to-DP cables. Do NOT use adapter cables (e.g., USB-C to HDMI, HDMI to DP) as they may cause compatibility issues.
• The hub supports up to 4K@60Hz resolution on connected displays.

macOS Display Configuration:

Due to macOS limitations, all external displays connected to the hub will show identical content (AA mode or AB mode). macOS does not support Multi-Stream Transport (MST) for extended displays across multiple external monitors.

Figure 3: macOS display modes (AA/AB) and MST limitation.

Windows Display Configuration:

Windows laptops with DP1.4 support can display different content on each external monitor (AAA or ABC mode), allowing for an extended desktop experience.

Figure 4: Windows display modes (AA/ABC/ABCD) with MST support.

4.4 Network Connection

Connect an Ethernet cable to the RJ45 Gigabit Ethernet port (Port 7) for a stable wired network connection.

Figure 5: RJ45 Gigabit Ethernet port in use.

4.5 USB Peripherals and Card Reader

Connect your USB devices to the available USB 3.1 (Ports 1, 8, 11) and USB 2.0 (Ports 2, 3) ports. Insert SD or Micro SD cards into their respective slots (Ports 6, 5) for data access.

Figure 6: USB 3.1 ports and SD/Micro SD card slots for fast data transfer.

5. Operating Instructions

Once connected, the MOKiN Hub operates plug-and-play with most modern operating systems. Ensure your device's drivers are up-to-date for optimal performance.

• Data Transfer: Utilize the USB 3.1 ports for high-speed data transfer up to 10Gbps. USB 2.0 ports are suitable for keyboards, mice, and other lower-bandwidth devices.
• Card Reader: The SD and Micro SD card slots support simultaneous read and write operations, with read speeds up to 140MB/s and write speeds up to 30MB/s.
• Audio: Connect headphones or speakers to the 3.5mm audio jack for audio output.

6. Maintenance

To ensure the longevity and optimal performance of your MOKiN USB-C Hub:

• Keep the hub clean and free from dust. Use a soft, dry cloth for cleaning.
• Avoid exposing the hub to extreme temperatures, humidity, or direct sunlight.
• Do not drop or subject the hub to strong impacts.
• Disconnect the hub from your device and power source when not in use for extended periods.

7. Troubleshooting

Common Issues and Solutions:

• No Display Output / Display Anomalies (Flickering, Black Screen, Distorted Images):
  • Ensure your host device's USB-C port supports video output (full-function USB-C, Thunderbolt 3/4/5, or USB4).
  • Verify that you are using standard HDMI-to-HDMI or DP-to-DP cables. Adapter cables (e.g., USB-C to HDMI) are not recommended.
  • Check your host device's processor specifications. Some laptops may have limitations on the number of external displays supported (e.g., only two external monitors).
  • Try testing with your laptop lid closed, as some devices may have different display behavior in this configuration.
  • Due to bandwidth limitations, resolution and refresh rates may vary when connecting multiple external displays (1, 2, or 3).
  • Ensure the hub is receiving adequate power, especially when connecting multiple displays or high-power devices.
• Hub Not Functioning / Intermittent Connectivity:
  • Ensure the hub is securely connected to your host device's USB-C port.
  • If using high-power external devices, connect a PD protocol compatible charger to the USB-C PD 3.0 port (Port 10) on the hub.
  • Restart your host device.
  • Update your host device's USB-C drivers and graphics drivers.
• Slow Data Transfer Speeds:
  • Ensure you are using the USB 3.1 ports (Ports 1, 8, 11) for high-speed devices.
  • Avoid connecting too many high-bandwidth devices simultaneously, as this can affect overall performance.

If you encounter persistent issues, please contact customer support with the specific brand and model of your host device, along with the product model (UC0231) and SN code of your MOKiN Hub.

Note on Privacy: Any information requested for troubleshooting purposes will be used solely for that purpose and will not be collected or disclosed otherwise.

8. Specifications

9. User Tips

• For optimal display performance, always use direct HDMI-to-HDMI or DP-to-DP cables. Avoid using conversion cables or adapters.
• If you experience issues with multiple external displays on Windows, try adjusting display settings in your operating system or updating graphics drivers.
• When connecting power-hungry devices or multiple displays, ensure your hub is connected to a robust power adapter via its USB-C PD port to provide stable power.
• Keep your host device's operating system and drivers updated to ensure compatibility and best performance with the hub.

10. Warranty and Support

Warranty Statement:

MOKiN offers an 18-month warranty from the date of purchase. If the product experiences quality problems within this period, we are committed to offering a replacement. Please contact our customer support team to initiate the replacement process.

Digital Manual & Support:

For further assistance or to access the digital version of this manual, you may refer to the official product page or scan the QR code provided with your product packaging. A PDF version of the user manual is available at this link.