1. Introduction
Thank you for choosing the BESDER A30Q Dual Lens PTZ WiFi Security Camera. This manual provides detailed instructions for the installation, operation, and maintenance of your new security camera. Please read this manual thoroughly before use to ensure proper functionality and safety.
2. Safety Information
⚠️ Disclaimer: Camera products can only be used for purposes permissible under applicable law and regulations. Misuse of the product for any illegal activities is strictly forbidden. Please comply with the applicable laws and regulations in your country/area.
3. Package Contents
Please check the package contents upon receipt. If any items are missing or damaged, please contact customer support.
- 1x Dual Lens Camera
- 1x User Manual
- 1x Power Supply
- 1x Screws Bag
- 1x Waterproof Lid
Note: The SD Card is optional and not included in the standard package.
4. Product Overview
The BESDER A30Q camera features a dual-lens system for comprehensive surveillance. It includes a fixed lens and a PTZ (Pan-Tilt-Zoom) lens, allowing for both wide-angle and detailed monitoring.
5. Setup
5.1 Installation
The camera is designed for wall-mounted installation and is suitable for both indoor and outdoor environments due to its IP66 waterproof rating.
- Choose a suitable location for installation, ensuring a clear view of the area you wish to monitor.
- Use the provided screws and waterproof lid to securely mount the camera.
- Connect the power supply to the camera.
5.2 Connection Modes
Your BESDER A30Q camera supports multiple connection options:
- Bluetooth Connectivity: For initial setup and pairing with your mobile device.
- WiFi Connection: Supports 2.4GHz WiFi networks for wireless operation.
- RJ-45 Wired Connection: For a stable wired network connection.
5.3 App Installation
To control and monitor your camera, download the iCSee app on your smartphone or the iCSee client on your computer.
- For Mobile: Search for "iCSee" on the App Store (iOS) or Google Play (Android).
- For PC: Download the iCSee client for Windows or macOS.
6. Operating Instructions
6.1 Dual Lens & Multiple Views
The camera features two lenses providing distinct views:
- The 3.6mm fixed lens provides a wide-angle view, displayed as the left/top screen in the iCSee app.
- The 6.0mm PTZ lens offers a controllable view, displayed as the right/bottom screen in the iCSee app.
6.2 PTZ Remote Control
Control the camera's movement directly from the iCSee app. The PTZ lens can rotate 270° horizontally (Pan) and 90° vertically (Tilt), allowing you to monitor every corner of your property.
6.3 AI Human Detection & Auto Tracking
The camera features AI Human Detection to quickly identify human targets and send immediate notifications to your phone. With Auto Tracking, the camera will automatically adjust its pan rotation to follow moving human subjects, ensuring they remain in view.
6.4 Night Vision Modes
The camera offers versatile night vision capabilities:
- Full-Color Mode: Provides clear, colored images even in low light.
- Infrared Mode: Standard black and white infrared vision.
- Double-Light Alert Mode: Infrared night vision is active when no motion is detected. Upon detecting motion, the white light LEDs turn on, switching to full-color mode and acting as a visual deterrent.
6.5 Two-Way Audio
With a built-in microphone and speaker, the camera supports two-way audio communication. You can talk to anyone near the camera, which is useful for greeting visitors or warning intruders.
6.6 Video Storage
The camera supports both local storage via an SD card (up to 128GB, not included) and cloud storage for enhanced data security. The first month of cloud storage is often included, after which a subscription may be required.
6.7 Digital Zoom
The camera supports 4X digital zoom, allowing you to magnify details in the live feed or recorded footage.
Video 1: Product demonstration including AI Auto Tracking and Digital Zoom.
7. Maintenance
7.1 Weather Resistance
The camera has an IP66 rating, meaning it is waterproof, sun-proof, and dust-proof. It is built to withstand various outdoor weather conditions, including rain, snow, and wind, within a temperature range of -20°C (-4°F) to 50°C (120°F).
7.2 Cleaning
- Wipe the camera lens and body with a soft, dry cloth.
- Do not use harsh chemicals or abrasive cleaners.
- Ensure the waterproof lid for the SD card slot is securely closed to prevent moisture ingress.
8. Troubleshooting
- No Power: Ensure the power adapter is correctly connected and the power outlet is functional.
- Cannot Connect to WiFi: Verify your WiFi network is 2.4GHz. Check the WiFi password and signal strength. Try restarting the camera and your router.
- Poor Video Quality: Check your internet connection speed. Ensure the camera lens is clean and free from obstructions.
- Motion Detection Not Working: Verify that motion detection is enabled in the iCSee app settings. Adjust sensitivity if necessary.
- Two-Way Audio Issues: Check microphone and speaker settings in the app. Ensure there are no physical obstructions to the speaker or microphone.
- SD Card Not Recording: Ensure the SD card is correctly inserted and formatted within the app. Check if the SD card has sufficient storage space.
9. Specifications
| Feature | Description |
|---|---|
| Brand Name | BESDER |
| Model Number | A30Q |
| Style | Dome Camera |
| High Definition | 8.0 Megapixels (Available in 4MP and 8MP versions) |
| Lens Quantity | Dual Lens (3.6mm fixed + 6.0mm PTZ) |
| Zoom Type | Digital zoom (4X) |
| Sensor | CMOS |
| Connectivity | WIFI (2.4GHz), Bluetooth, RJ-45 Wired |
| Audio Output | Two Way Audio |
| AI Functions | Human Detection, Auto Tracking |
| Color Night Vision | Yes (Full-color, Infrared, Double-light alert modes) |
| IP Rating | IP66 (Waterproof / Weatherproof) |
| Power Mode | Mains Electricity |
| Power Supply(V) | DC 12V |
| Power Consumption(W) | < 8W |
| Scene | Indoor and outdoor |
| Movement Range (Pan) | 270° |
| Movement Range (Tilt) | 90° |
| Minimum Illumination(Lux) | 0.01Lux |
| Viewing Angle | 90° |
| Video Compression Format | H.265 |
| IR Distance(m) | 25 meters |
| Dimensions (L x W x D)(mm) | 163 * 168 * 94 mm |
| Alarm Action | Local Alarm |
| Supported Mobile Systems | Android, iOS |
| Supported Operating Systems | Windows 7, macOS, Windows 8, Windows 10 |
| Shell Material | Plastic |
| Color | WHITE |
| Video Storage Method | Cloud / SD Card Storage (Max 128G SD card supported) |
| App | iCSee app / xmeye app |
| ONVIF Protocol | Support |
| RTSP Stream | Support |
| Certification | CE |
10. User Tips
- For optimal performance, ensure your camera is within range of a strong 2.4GHz WiFi signal.
- Regularly check the iCSee app for firmware updates to benefit from new features and security enhancements.
- When using the Double-Light Alert mode, position the camera where the white light can effectively deter unwanted activity.
- Consider using an extension cable (not included) if the provided power cable is not long enough for your installation needs.
- To maximize storage, use a high-quality SD card up to 128GB.
11. Warranty and Support
The BESDER A30Q camera comes with a one-year warranty period. For any technical issues or support inquiries, please contact the BESDER Official Store. They offer a 24-hour quick reply service for after-sales guarantee.