MOES WiFi Tuya Smart Lock Door Fingerprint Lock

1. Introduction

Thank you for choosing the MOES WiFi Tuya Smart Lock. This advanced digital door lock offers multiple unlocking methods and smart home integration for enhanced security and convenience. Please read this manual carefully before installation and use to ensure proper operation and to maximize the product's lifespan.

2. Package Contents

Before you begin installation, please verify that all the following components are included in your package:

• Front Panel (with keypad and fingerprint sensor)
• Rim Lock Components (main lock body)
• Rim Lock Cover with Knob
• Buckle Plate
• Rubber Mat
• Cylinder
• Cylinder Fixing Holder
• Battery Case
• Batteries (4x AAA)
• IC Cards (2x)
• Physical Keys (2x)
• Connecting Stud Screws (2x)
• Cylinder Holder Fastening Screws (4x)
• Buckle Plate Fastening Screws (6x)
• Rim Lock Fastening Screws (4x)
• Buckle Connecting Stud Screw (2x)
• Rim Lock Cover Stud Screw (2x)
• Phillips Screwdriver (1x)

3. Specifications

4. Setup and Installation

Follow these steps carefully for proper installation of your smart lock. A Phillips screwdriver is required (included).

1. Prepare the Front Panel: Open the cylinder hole cover on the front panel and insert the cylinder.
2. Adjust Cylinder Strip: Cut the flat cylinder strip according to your door's thickness. Ensure it extends two grids ahead of the cylinder fixing holder for optimal fit.
3. Attach Rubber Mat: Place the rubber mat on the back of the front panel.
4. Route Connecting Wire: Guide the connecting wire from the front panel through the door hole to the back side of the door.
5. Position Front Panel: Hold the front panel in place on the exterior side of the door.
6. Install Cylinder Holder: On the interior side of the door, fix the cylinder holder using the connecting stud screws and fastening screws.
7. Adjust Connecting Stud Screw: Cut the flat connecting stud screw strip according to your door's thickness. Refer to the visual guide in the video for correct length.
8. Install Rim Lock Body: Position the main rim lock body on the interior side of the door, aligning it with the cylinder holder.
9. Secure Rim Lock: Fix the rim lock body securely with the provided screws.
10. Attach Buckle Plate: Align the buckle plate to the rim lock and fix it with its corresponding screws.
11. Install Buckle: Fix the buckle with the connecting stud screws and fastening screws.
12. Connect Wiring: Connect the front panel wire to the designated joint on the rim lock circuit board.
13. Connect Battery Case: Connect the battery case wire to its joint on the rim lock circuit board.
14. Insert Batteries: Place the 4x AAA batteries into the battery case.
15. Cover Rim Lock: Cover the rim lock body with its cover and secure it with the stud screws.
16. Test Functionality: After installation, test all unlocking methods to ensure the lock is functioning correctly.

Important: Always keep a physical key in a safe, accessible location for any emergency situations.

Video: Step-by-step installation guide for the MOES Smart Lock.

5. Operating Instructions

Your MOES Smart Lock offers multiple convenient ways to unlock your door:

5.1 Unlocking Methods

• Fingerprint Unlock: Place your registered fingerprint on the sensor.
• APP Unlock: Use the Tuya Smart Life App on your smartphone to unlock remotely.
• Password Unlock: Enter your programmed digital password on the keypad.
• IC Card Unlock: Tap a registered IC card on the designated area.
• Key Unlock: Use the physical key for traditional unlocking.
• NFC Unlock: Utilize NFC-enabled devices (if supported and configured) to unlock.

5.2 Tuya Smart Life App Features

Integrate your smart lock with the Tuya Smart Life App for advanced control and monitoring:

• Remote Unlocking: To remotely open your door via the app, press buttons '9' and '#' on the lock's keypad. This action sends an automatic request to your Tuya Smart Life App for confirmation.
• Temporary Passwords: Create temporary passwords with customizable effective and expiration times directly from the app. This is ideal for guests or service providers.
• Unlock Records: The app stores a log of all unlock events, allowing you to check who entered and when.

6. User Tips

• Battery Management: Regularly check the battery level through the app. Replace all four AAA batteries promptly when the low battery warning appears to avoid being locked out.
• Emergency Key: Always keep the physical keys in a secure and easily accessible location outside your home for emergency access.
• Wi-Fi Connectivity: Ensure your home Wi-Fi network is stable for seamless remote control and notification features via the Tuya Smart Life App.
• Password Security: Change default passwords immediately after installation. Use strong, unique passwords and consider enabling two-factor authentication for your Tuya account.
• Fingerprint Registration: Register multiple fingerprints (e.g., from different fingers or angles) for improved recognition accuracy.

7. Maintenance

• Cleaning: Use a soft, dry cloth to clean the fingerprint sensor, keypad, and lock body. Avoid using abrasive cleaners, solvents, or harsh chemicals, as these can damage the finish and electronic components.
• Battery Replacement: Replace all four AAA batteries at the same time when the low battery indicator is active. Do not mix old and new batteries or different types of batteries.
• Environmental Conditions: While the lock is designed for durability, avoid exposing it to extreme temperatures or direct water spray.

8. Troubleshooting

Problem: Lock is unresponsive or not powering on.

Solution: Check if the batteries are correctly inserted and fully charged. Replace all four AAA batteries if necessary. Ensure all internal wiring connections are secure.

Problem: Fingerprint not recognized.

Solution: Ensure your finger is clean and dry. Clean the fingerprint sensor surface with a soft cloth. Try re-registering your fingerprint in the app or directly on the lock.

Problem: App connectivity issues (e.g., cannot unlock remotely, no notifications).

Solution: Verify your home Wi-Fi network is active and the lock is within range. Restart your Wi-Fi router, the Tuya Smart Life App, and the smart lock (by temporarily removing and reinserting batteries). Ensure the app is updated to the latest version.

Problem: Keypad is not responding or incorrect password entries.

Solution: Ensure you are entering the correct password. Check for any physical damage to the keypad. If the keypad is completely unresponsive, try replacing the batteries. Use the physical key for immediate access.

Problem: Lock does not engage/disengage smoothly.

Solution: Check for any obstructions in the door frame or strike plate. Ensure the lock components are properly aligned and securely fastened. Lubricate moving parts with a silicone-based lubricant if necessary (avoid oil-based lubricants).

9. Warranty and Support

For detailed warranty information, product registration, and technical support, please refer to the official user manual PDF or contact MOES customer service. The user manual PDF can be accessed here.

10. Declaration of Conformity

This product complies with relevant European directives and standards. A Declaration of Conformity is available in the full user manual PDF.