PULUMA EB FM-2.0 Electric Bike Instruction Manual

1. Safety Messages

1.1. Read Manual Before Riding

Please read this manual before you take the ride on your new eBike and keep it for reference. This Owner's Manual contains important safety, performance, and service information. Like any sport, bicycling involves the risk of injury and damage. By choosing to ride a bicycle, you assume the responsibility of that risk: you need to know and practice the rules of safe and responsible riding as well as proper use and maintenance. Proper use and maintenance of your bicycle reduces the risk of injury. If you have any questions or do not understand any aspect of using or maintaining your bike, take responsibility for your safety and consult with your local bicycle shop, or contact us for assistance.

This manual is not intended as a comprehensive use, service, repair, or maintenance manual. Please see your local bicycle shop for all service, repairs, or maintenance. Your local bicycle shop may also be able to refer you to classes, clinics, or books on bicycle use, service, repair, and maintenance.

Your eBike is classified as an EPAC (Electrically Power Assisted Cycle, otherwise known as a Pedelec), and is referred to in this manual as a bicycle unless otherwise noted.

1.2. Rider's Responsibility Regarding Regulations

It is the rider's responsibility to obey the regulations that apply to your eBike. The regulations covering the use of your eBike vary by state and even municipality in certain locations. You must comply with the local regulations related to the minimum age of the rider, driver's license, insurance, license plate, traffic, maximum speed regulations, and any other regulations. These regulations may change at any time.

1.3. Intended Use

The intended use of your eBike is to be ridden by one rider at an appropriate time and place for general transportation or recreational use. Any other use is prohibited and may result in SERIOUS INJURY or DEATH. Your bicycle is NOT INTENDED for off-road or mountain bicycle use or any kind of jumping. Some of these bicycles have suspension features, but these features are designed only to add comfort, not off-road capabilities.

Riders should be proficient cyclists (ages 16+), riding on paved surfaces where the tires are always on the ground, on roadways, or dedicated bicycle-only lanes where permitted by law (not on pedestrian-use shared lanes or sidewalks). Your bicycle should not be used to tow another bicycle. For trailer towing, consult this Owner's Manual and the trailer owner's manual for towing instructions and towing compatibility.

1.4. Helmets

Always wear a helmet. Wearing a helmet properly may reduce the risk of a severe head injury. When riding, always wear a helmet that meets or exceeds the standards of the EU EPAC safety regulations (PPE). Check the manual that comes with your helmet. Ensure your helmet fits your head and is properly secured. If you attach a child's seat to the bicycle, the child must wear a properly fitted helmet at all times. Read your helmet manual to make sure it is adjusted properly according to the fitting instructions provided by the helmet manufacturer. A proper-fitting helmet should be comfortable and should neither rock forward/backward nor side to side.

1.5. Pre-Ride Safety Check

Before each ride, inspect your eBike for damage. If damage is found, do not ride. Verify that the front and rear axles are secure. Verify that the handlebar and seat clamps are closed and tightened to the torque specified in the Manual. Verify that both the handlebar latch and frame latch are secure and fully closed. Check the tire pressure of both wheels. Pull the brake levers to ensure the brakes are working properly and adjust if necessary. NEVER exceed the maximum total weight limit of 150 kg. The front rack can hold a maximum of 15 kg. As an example, if the rider weighs 100 kg, then the maximum weight capacity of the rear rack is 35 kg. Only carry the cargo you need. More weight will drain the battery faster and affect how the bike handles. Ensure all components are properly secured. Make sure your battery is fully charged. Please secure your helmet.

1.6. Ride at Your Own Risk and Use Common Sense

Do not ride distracted. Always remain alert to all riding conditions. Using the Display or other technology (including your mobile phone or music player) could distract you from riding. Only adjust the Display when stationary and in a safe start-up position.

1.7. Riding in Wet Conditions

Use caution when riding in wet conditions as it will take longer to brake and to stop. Your tires may slip when turning. The risk of a crash is dramatically increased in wet conditions. Your electric bicycle can withstand light rain and small splashes, but it is not designed to be subjected to inclement weather, extremely heavy showers, or submersion in water. The electric bike's components have an IP rating of 65. Damage caused by water damage will not be covered by the warranty.

1.8. Riding at Night

Riding at night comes with more risks than riding during the day due to decreased visibility; riders are encouraged to exercise increased caution in nighttime conditions. Turn lights ON for safety. For increased visibility, ensure that the front headlight and rear taillight are turned ON and adjusted so that other people on the road can see them clearly. Also check your front, rear, and wheel reflectors. Riders should wear reflective clothing at night. You may want to attach additional flashing lights to your clothing or helmet.

2. Setup

2.1. Note Before Assembly

Always keep both hands on the handlebar grips and the brake levers so they are within reach while riding. Never use headphones or a cell phone to talk or text when riding. Always ride defensively. Watch out for potential obstacles that could force you to swerve suddenly or lose control. Braking while steering may reduce your ability to control your bicycle. Look ahead and brake sooner. You may be moving faster on your eBike, and it may be heavier, compared to a bicycle, which means you may need to react and brake sooner when riding. Other road users may not expect you to be traveling at higher speeds. Riding faster may increase your risk of a crash. Stop pedaling well before approaching corners to avoid entering a corner too quickly. You should also pay particular attention to terrain conditions as you may approach obstacles faster than expected.

2.2. Unboxing and Contents Check

Your bicycle comes fully assembled. These instructions are intended to assist you in setting up and getting familiar with your new bicycle. After you make your first adjustments and inspect your bicycle, we recommend seeking professional help from a reputable and certified bicycle mechanic to check your bicycle before your first ride.

Before removing the packaging material from your bicycle, remove all items from the box and make sure you have the following:

• Puluma eBike
• eBike Charger
• Manuals
• Battery Keys
• Tire pump
• Pedals
• Quick Release Skewer
• Thumb Throttle
• Toolkit

If anything is missing or is damaged, contact Puluma eBikes immediately for assistance. For a video about visit our web: www.pulumaebike.com

Video: Unboxing and assembly guide for the PULUMA EB FM-2.0 Electric Bike.

2.3. Serial Number

The serial number is located on the head tube of the bicycle. Please record it in a safe place. You may be asked for your bicycle's serial number as part of a warranty request, or by law enforcement if your bicycle is stolen.

2.4. Assembly Steps

1. Inflating Tires: When inflating the tire, it is important to ensure that the tire safety line is not exposed, as there is always a risk of tire blowout. Please inflate the front and rear wheels while lying flat; do not inflate them while standing upright.
2. Handlebar/Stem Installation: Please open the standpipe and insert it upright according to the prompts. Lock the folding buckle of the standpipe. Open the folding buckle above to facilitate the subsequent insertion of the handlebar. Ensure that the safety line is not exposed during installation. This is a guarantee of safety. Lock the folding buckle of the standpipe.
3. Front Wheel Installation: Take out the quick release skewer. Remove the disc brake pads. Insert the quick release skewer through the front wheel hub. Install the front wheel onto the fork, ensuring the disc brake aligns with the caliper. Secure the wheel with the nuts and tighten them using a wrench.
4. Headlight Installation: Attach the headlight to the front fender using the provided screws and tools. Ensure it is securely fastened and pointed correctly.
5. Pedal Installation: Distinguish the left (L) and right (R) pedals. The 'L' pedal threads counter-clockwise, and the 'R' pedal threads clockwise. Install them onto the crank arms and tighten securely with a wrench.
6. Seat Post Installation: Open the folding buckle of the seat post clamp. Insert the seat post downward and fasten the folding buckle of the seat cushion at the same time. Adjust the seat height to your preference and secure the clamp.
7. Powering On: The battery is stored within the frame. Open it with the key. Press the power button on the LCD display to turn on the e-bike.

Figure 1: PULUMA EB FM-2.0 Electric Bike.

Figure 2: PULUMA EB FM-2.0 Electric Bike in white.

3. Operating

3.1. LCD Display Controls

The LCD display provides real-time information about your ride. It includes:

• Battery Level: Indicates remaining battery charge.
• Error Code: Displays system errors.
• Speed Unit: Shows speed in KM/H or MPH.
• Cruise: Indicates if cruise control is active.
• Current Speed: Your current riding speed.
• Trip Odometer: Distance traveled on the current trip.
• Odometer: Total distance traveled by the bike.
• Max Speed: Maximum speed achieved.
• Average Speed: Average speed of your ride.
• PAS Level: Current Pedal Assist System level (0-5).
• Time/ECO/SPORT/NORMAL/CAL/POWER: Various display modes.

Operation and Directions:

NOTE: Unable to enter the Display Settings System when the ebike is moving.

Changing Display Settings (P01-P20)

To change display settings, hold the plus (+) and the minus (-) buttons simultaneously to enter into the Settings Menu. Press the (i) button to toggle between each numbered setting. To adjust the value of each setting, click the plus (+) and the minus (-) buttons as needed. There are 20 settings (P01-P20). You should only change the settings listed below:

To prevent serious injury or death, do NOT change settings excluded from the table. Changing settings not listed in the following table may cause your bike to stop working properly. If you need the default setting values of settings not listed, contact Puluma eBikes. DO NOT ride your bicycle until the default settings have been restored.

Do not tamper with your bicycle. Tampering is defined as removing or replacing any original equipment or modifying your bicycle in any way that may change its design and/or operation. Such changes may seriously impair the handling, stability, and other aspects of the bicycle, making it unsafe to ride. Tampering can void the warranty and render your bicycle non-compliant with the applicable laws and regulations. Puluma eBikes is not responsible for any direct, incidental, or consequential damages, including, without limitation, damages for personal injury, property damage, or economic losses due to tampering.

3.2. Torque Specifications

4. Battery Management

4.1. Charging the Battery

The battery can be charged either by removing it from the bike or while it is installed on the bike. When charging the battery without removing it, first remove the dust plug located on the frame, then insert the charging connector into the charging port. When charging the battery after removing it, directly insert the charging connector into the battery's charging port. Typically, the charger's indicator light shows red while charging, green when fully charged, and also red when not charging. You should fully charge the battery before your first ride.

WARNING: Fire and explosion hazards. Never leave your battery unattended while charging to prevent serious injury or death.

4.2. Battery Safety

• Only charge the battery using the original Puluma eBikes chargers. When using chargers that are not made by Puluma eBikes, the risk of fire cannot be excluded.
• Use the battery only in conjunction with your Puluma eBike. This is the only way in which you can protect the battery against dangerous overload.
• Use only the original Puluma eBikes battery packs that the manufacturer has approved for your eBike. Using other batteries can lead to injuries and pose a fire hazard. Puluma eBikes accepts no liability or warranty claims if other batteries are used.
• Keep the battery away from children.
• Always turn the display OFF before removing the battery pack.
• Always remove the key from the battery pack after each use. This prevents both unauthorized use of the powered features of your Puluma eBike and removal of the battery by unauthorized persons when your Puluma eBike is not in use. Failure to secure your bicycle from unauthorized use can result in death or serious injury to others.
• Do not puncture or crush the battery pack. Do not impact the battery pack or modify it in any way. Do not use the battery pack if it shows visible damage. The aforementioned can increase the danger of fire or explosion.
• Protect the battery pack from heat (e.g., temperature >140°F), fire, and immersion in water. The aforementioned can increase the danger of fire or explosion.
• Always remove the battery pack before beginning work (e.g. inspection, repair, assembly, maintenance, work on the chain, etc.) on your Puluma eBike, transporting it via car or airplane, or storing it. Unintentional activation of the Puluma eBike poses a risk of injury.
• Do not open the battery. There is a risk of short-circuiting. Opening the battery voids any warranty claims.
• When the battery is not in use, keep it away from paper clips, coins, keys, nails, screws, or other small metal objects that could make a connection from one terminal to another. A short circuit between the battery terminals may cause burns or a fire. Short circuit damage which occurs in this instance voids any warranty claims against Puluma eBikes.
• Avoid mechanical loads and exposure to high temperatures. These can damage the battery cells and cause the flammable contents to leak out.
• Do not place the charger or the battery near flammable materials. Ensure the battery is completely dry and placed on a fireproof surface before charging. There is a risk of fire due to the heat generated during charging.
• Your Puluma eBike battery must not be left unattended while charging.
• If used incorrectly, liquid may leak from the battery. Contact with this liquid should be avoided. If contact occurs, rinse off with water. If the liquid comes into contact with your eyes, seek additional medical attention. Liquid leaking from the battery may cause irritation or scalding. Batteries must not be subjected to mechanical shock. If the battery is dropped or struck with another object, the battery may be damaged.
• The battery may give off fumes if it becomes damaged or is used incorrectly. Ensure the area is well-ventilated and seek medical attention if you experience any adverse effects. The fumes may irritate the respiratory system.

4.3. Storing the Battery

When the battery pack will not be used for weeks or months, remove it from the eBike and store the battery pack at about 60% charge as indicated by the Energy Bar on the display. At about 60% charge, the battery will degrade less, compared to higher charge levels. Every 2-3 months check the battery charge level and recharge to 60%, if necessary. If the battery is stored at no charge for an extended period of time, it may be damaged despite the low self-discharge and may reduce the battery capacity. For optimum service life for your battery pack, charge the battery pack to 100% a few hours before you plan to ride. For example, if you ride the bicycle and the charge level falls to 50% but you plan to use the bicycle again in a few days, wait until the day before you plan to use it again to charge it to 100%.

WARNING: DO NOT charge the battery unattended or leave the battery connected to the charger overnight.

As the battery pack ages, capacity will diminish and the battery pack will eventually need to be replaced. A significantly reduced operating period after charging indicates that the battery pack is worn out and must be replaced. You may replace it yourself by purchasing a replacement battery pack from Puluma eBikes.

Storage Conditions

If possible, store the battery pack in a dry, well-ventilated place. Protect it from moisture and water. Always store your Puluma eBike battery pack in a location that:

• The battery is in a room with a smoke alarm.
• The battery is away from combustible or easily flammable objects.
• The battery is away from heat sources.

For an optimum service life, store your Puluma eBike battery at temperatures between 50° F and 68° F. Never store it at temperatures below 14° F or above 140° F. Make sure the maximum storage temperature is not exceeded. Do not leave the battery in your car during the summer, for example, and store it away from direct sunlight.

NOTE: Leaving the battery installed on the bicycle for long-term storage is not recommended.

5. Maintenance

Note: Our warranty does not include any maintenance fees.

You should have your bicycle maintained at regular service intervals at your local bicycle shop. NEVER open any of the components, including the battery, display, motor, or PAS sensor. Service should only be performed by a bicycle repair shop. Always remove the battery pack before performing any bicycle inspection, maintenance, or repair. If you suspect that something is loose, do not ride your bicycle. All nuts, bolts, and screws require the proper tightening force. Too little force and the fastener may not hold securely. Too much force and the fastener can strip threads, stretch, deform, or break. Either way, incorrect tightening force can result in component failure, which can cause you to lose control and crash. Take your bicycle to a bicycle repair shop for service. Do not paint any components of your Puluma eBike as they may cause premature failure of the component. Do not submerge your Puluma eBike or its components in water; use a pressure washer to clean it. Always observe the operating and storage temperatures of your Puluma eBike and its components. Protect motor, display, and battery pack against extreme temperatures (e.g. from intense sunlight without adequate ventilation). Extreme temperatures can damage components (especially the battery pack). Please have your Puluma eBike serviced at least once a year.

5.1. Maintenance Schedule

6. Troubleshooting

The components of your Puluma eBike are continuously monitored automatically. If a fault is detected, an error code will appear on the display.

6.1. Common Issues and Solutions

6.2. Error Codes

7. Specifications

Figure 3: Rear wheel with 500W rated / 750W peak motor and 65N·M torque.

Figure 4: Removable 48V 15Ah High-Capacity Lithium Battery with BMS Smart Protection.

Figure 5: Shimano 7-speed shifter and Smart Multi-Function Display with 5-level pedal assist.

Figure 6: 20*4.0 inch Fat Tires with shock absorption and puncture resistance, suitable for all terrains.

Figure 7: Available in Dark Grey and White colors.

8. Warranty & Support

8.1. Legal Warranty

Puluma eBikes warrants to the original registered purchaser that Puluma eBikes shall be free from all defects in material and workmanship for a period of 3 years from the date of purchase.

Disclaimer of consequential and incidental damages: the original registered purchaser of this bike, subsequent owners, and all other intended and unintended users of this bike, shall not be entitled to recover from Puluma eBikes any consequential or incidental damages. There is no warranty of merchantability or fitness for a particular purpose. The warranty is non-transferable and only applies to the original owner. This warranty gives you specific rights and purchasers may also have other rights, which may vary from state to state. Damage caused by failing to follow instructions in the manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the Puluma eBike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance is not covered under this warranty.

Warranty parts will only be shipped within the continental United States.

Parts covered by the warranty: frame, forks, stem, handlebars, headset, seat post, saddle, brakes (excluding brake pads), lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, display (excluding damage due to water), kickstand, reflectors, and hardware. The battery warranty does not include damage from power surges, use of 3rd party charger, improper maintenance or other such misuse, normal wear, or water damage (including rust).

Accessories sold on Puluma bike.com are not covered under warranty. Stolen bikes are not covered under warranty.

Necessary precautions must be taken to ensure the bike and battery are not exposed to severe weather conditions. Exposure to very wet, hot, or or cold conditions may void the warranty. Puluma eBikes will replace any parts deemed to have been damaged during shipping. Shipping damage must be reported to Puluma eBikes within 14 days of shipment arrival. This applies to all products, including bikes and accessories. You will NOT be refunded as compensation for your time or efforts in replacing damaged parts. Replacement parts will not be sent until photographic evidence has been provided to Puluma eBikes. Puluma eBikes may request additional documentation (such as video) to assist with accurately diagnosing the problem and processing the warranty claim. Most warranty parts are fulfilled 1-10 business days after the request is put into our system by a customer service representative. Warranty parts are sent using USPS First Class, FedEx Express, or FedEx Ground, depending on the size of the part. Warranty parts will not be expedited.

Items including the chain, tires, wheels, rims, tubes, battery handle, brake rotors, brake pads, cables and housings, grips, and spokes are considered wear items. These items wear down with normal use and are not covered and may void this warranty. Any unauthorized alterations or repairs are not covered and may void this warranty.

For warranty services, please contact Puluma eBikes' online support by email at service@pulumaebike.com. Bikes or parts returned without proper documentation may result in delayed service or denied warranty coverage. Warranty return shipping costs along with duties and taxes are the responsibility of the claimant. All unauthorized returns will be refused.

Note that your insurance policies may not provide coverage for accidents involving Puluma eBikes. To determine if coverage is provided, you should contact your insurance company or agent. Damage as a result of an accident is not covered under this warranty, and Puluma eBikes is not responsible for the repair or replacement of damaged bikes or parts.

Puluma eBikes reserves the right to change its warranty at any time and without notice.

Any action, lawsuit, or other proceeding, under this warranty or otherwise related to the bike must be commenced within ninety (90) days after expiration of the one-year warranty period.

8.2. Performance Disclaimer

The bikes listed range and top speed are estimates (not guarantees) of expected performance. Performance will vary with rider weight, cargo weight, rider/cargo shape (both contribute to drag), terrain, tire pressure, brake adjustment, throttle vs PAS usage, pedal power, battery charge level, ambient temperature, and wind conditions. Under certain conditions, it is possible to get ranges and top speeds that are different from the listed estimates.

9. User Tips

• Speed Limit Unlock: The EB FM-2.0 has a speed limit. If you wish to unlock the speed limit, please contact the store customer service for instructions.
• Throttle Functionality: This e-bike is equipped with a throttle for assisted riding.
• Post-Delivery Questions: If you have any questions after receiving the bicycle, please contact the store customer service. They are available to help solve all your problems.