Introduction
The POOLIN EOX is a 15-needle commercial embroidery machine designed for high-volume and versatile embroidery tasks. Featuring a large 14"x20" embroidery area, a 10-inch touchscreen with Institch OS5, and automatic color change and trimming functions, this machine is suitable for a wide range of applications, including flat garments, hats, and more. This manual provides essential information for the safe and efficient operation and maintenance of your POOLIN EOX embroidery machine.

Figure 1: POOLIN EOX 15-Needle Commercial Embroidery Machine
Safety Information
Before operating the machine, please read and understand all safety instructions. Failure to follow these instructions may result in injury or damage to the machine.
- Always ensure the machine is properly grounded.
- Keep hands and loose clothing away from moving parts during operation.
- Disconnect power before performing any maintenance or cleaning.
- Do not operate the machine in wet or damp conditions.
- Use only approved accessories and parts.
Setup
1. Unboxing and Placement
- Carefully remove the machine from its packaging.
- Place the machine on a stable, level surface capable of supporting its weight (190 kg).
- Ensure adequate space around the machine for operation and maintenance. The overall dimensions are 113cm x 83cm x 89cm.

Figure 2: Machine Dimensions (75cm/29.5" width, 83cm/32.45" thread stand raised height, 159cm/62.5" overall height with stand)
2. Power Connection
- Connect the power cord to a compatible electrical outlet.
- The machine operates on 110-230V. Ensure your power supply matches this requirement.
3. Threading and Bobbin Installation
- Refer to the threading diagram on the machine or the detailed instructions in the full PDF manual for proper thread path for each of the 15 needles.
- Install the bobbin correctly to ensure smooth stitching.
Operating Instructions
1. Power On and Initial Screen
- Turn on the main power switch.
- The 10-inch touchscreen will display the Institch OS5 System interface.

Figure 3: Institch OS5 System Touchscreen Interface
2. Design Selection and Transfer
- Use the Institch OS5 System to select or load embroidery designs.
- The system supports various pattern operations including splitting patterns, combining patterns, and adding frames (Tmax 480x320mm).
- Designs can be transferred via WiFi using the Institch Design Software.

Figure 4: Institch Design Software Features
3. Hooping and Material Preparation
- Hoop your garment or material securely within the appropriate embroidery frame. The machine offers a large embroidery area of 14"x20".
- For cap embroidery, attach the specialized cap frame. The machine supports various cap types including structured, unstructured, flat-brim, curved-brim, snapbacks, and trucker hats.

Figure 5: Cap Embroidery Examples
4. Embroidery Process
- Select the desired design and position it on the touchscreen.
- The machine features 15 needles for multi-color designs and automatic color change.
- The machine operates at speeds up to 1200 stitches per minute (SPM) for flat embroidery and 850 SPM for hat embroidery.
- Automatic trimming ensures clean finishes between color changes and at the end of embroidery.
Video 1: POOLIN EOX Embroidery Machine in action, demonstrating multi-color stitching and automatic functions.

Figure 6: Key Features: 15 Needles, Large Embroidery Area, and High Speed
Maintenance
Regular maintenance is crucial for the longevity and optimal performance of your POOLIN EOX machine.
- Daily Cleaning: Remove lint and thread debris from the needle area, bobbin case, and tension discs using a soft brush or vacuum.
- Lubrication: Apply machine oil to designated lubrication points as indicated in the detailed maintenance guide (refer to the full PDF manual for specific points and frequency).
- Needle Replacement: Replace needles regularly, especially if they become bent, dull, or broken, to prevent damage to fabric and ensure stitch quality.
- Tension Adjustment: Periodically check and adjust thread tension for both upper and bobbin threads to achieve balanced stitches.
- Software Updates: Keep the Institch OS5 System and Institch Design Software updated to benefit from new features and performance improvements.
Troubleshooting (FAQ)
This section addresses common questions and issues encountered during operation.
- Q: Does Poolin EOX support large embroidery designs for jackets and hoodies?
- A: Yes. The Poolin EOX features a 14 × 20 inch large embroidery area, making it ideal for jacket backs, hoodie fronts, oversized logos, and full-size designs without frequent re-hooping.
- Q: Is Poolin EOX built for heavy-duty commercial production and long-hour operation?
- A: Yes. The Poolin EOX is built for heavy-duty commercial use and long-hour operation. Its cast iron and cast aluminum structure reduces vibration and improves heat dissipation, helping maintain stable performance during continuous high-speed production.
- Q: Can EOX do cap/hat embroidery?
- A: Yes. The Poolin EOX supports cap embroidery on structured and unstructured caps, flat-brim and curved-brim hats, snapbacks, and trucker hats. It handles flat, 3D puff, applique, side, and back embroidery at up to 850 SPM for stable commercial production.
- Q: Can Poolin EOX run for long hours every day?
- A: Yes. The Poolin EOX is designed for heavy-duty commercial use and long-hour daily operation. It runs at up to 1200 stitches per minute (SPM) while maintaining stable performance, making it suitable for high-volume production environments.
Specifications
| Attribute | Value |
|---|---|
| Model Number | EOX |
| Type | Cap Embroidery Machine |
| Operation | Computerized |
| Needle Number | 15 |
| Head Number | 15 Heads |
| Embroidery Area | 14"x20" |
| Overall Dimensions | 113cm x 83cm x 89cm |
| Weight | 190 kg |
| Voltage | 110-230V |
| Origin | Mainland China |
User Tips
- For optimal performance with continuous high-speed production, ensure the machine is placed in a well-ventilated area to aid heat dissipation.
- Utilize the Institch Design Software's "Doodle Digitizing" feature for quick design creation and "Cost Calculator" for project planning.
- When embroidering caps, experiment with different hooping techniques to achieve the best results for various cap structures.
- Regularly check for software updates to enhance machine functionality and access new features.
Support
The POOLIN EOX comes with professional after-sales service and one-on-one technical support. This includes guided setup, operation training, and troubleshooting assistance to help users start production smoothly.
- For detailed support, search for "Poolin Official User Group" online.
- Contact POOLIN Official Store for direct assistance.





