1. Introduction
Thank you for choosing the Redkey W12-SE Automatic Cleaning Machine. This wireless wet/dry vacuum and mop combo is designed to simplify your household cleaning by integrating vacuuming, mopping, and drying functions into one efficient device. Its cordless design, powerful suction, and intelligent features make it suitable for various sealed floor surfaces, including hardwood, tiles, stone, laminate, and low-pile carpets.
2. Important Safety Information
Please read all instructions carefully before using the appliance and retain them for future reference. Failure to follow these instructions may result in electric shock, fire, or serious injury.
- This appliance is for household use only. Do not use it outdoors or on commercial surfaces.
- Do not allow children to operate the appliance. Close supervision is necessary when used near children.
- Use only as described in this manual. Use only manufacturer's recommended attachments.
- Do not handle the plug or appliance with wet hands.
- Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts.
- Do not pick up flammable or combustible materials (lighter fluid, gasoline, kerosene, etc.) or use in areas where they may be present.
- Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
- Always turn off the appliance before making any adjustments, changing accessories, or storing.
- Store the appliance indoors in a cool, dry place.
3. Package Contents
Ensure all items are present and in good condition upon unpacking:
- Redkey W12-SE Main Unit
- Handle Assembly
- Self-Cleaning/Storage Base
- Power Adapter
- Cleaning Brush
- User Manual
4. Product Overview
Familiarize yourself with the main components of your Redkey W12-SE cleaning machine:
- Handle with Control Buttons: Includes power on/off, three-stage on-demand water spray, and self-cleaning activation.
- Clean Water Tank: Holds fresh water for mopping. Capacity: 600ml.
- Dirty Water Tank: Collects dirty water and debris. Capacity: 550ml.
- Roller Brush: The primary cleaning component, designed for wet and dry cleaning.
- LED Display: Provides real-time status of the machine.
- Self-Cleaning/Storage Base: Used for charging, self-cleaning, and convenient storage.
5. Setup
- Unpack: Carefully remove all components from the packaging.
- Assemble the Handle: Insert the handle into the main unit until it clicks securely into place.
- Initial Charge: Place the main unit onto the self-cleaning/storage base. Connect the power adapter to the base and plug it into a wall outlet. Allow the unit to fully charge before first use (approximately 4-5 hours). The LED display will indicate charging status.
- Fill Clean Water Tank: Remove the clean water tank from the main unit. Fill it with clean tap water. For enhanced cleaning and sterilization, the machine can convert water into an electrolytic disinfection solution. Do not add cleaning solutions unless specifically designed for this appliance and approved by Redkey. Reattach the tank securely.
- Initial Self-Cleaning Cycle: After charging and filling the clean water tank, it is recommended to run a self-cleaning cycle before the first use to prime the system. Place the unit on its base and press the self-cleaning button.
6. Operating Instructions
Watch this video for a quick demonstration of the Redkey W12-SE in action:
- Power On/Off: Press the power button on the handle to turn the machine on or off. The machine features a self-propelled roller brush for easy forward and backward movement.
- Select Cleaning Mode: The Redkey W12-SE offers both mopping and vacuuming modes, allowing for wet and dry cleaning. The intelligent LED display will show the current mode.
- Start Cleaning: Gently push the machine forward to begin cleaning. The roller brush will activate, and water will be dispensed as needed. The machine is designed for real-time cleaning with flowing water, ensuring the brush head remains clean during operation.
- Electrolytic Water Sterilization: The machine can quickly convert tap water into an electrolytic disinfection solution, providing 99.9% efficient germ removal for a thoroughly clean and sterilized floor.
- Cleaning Different Surfaces: The Redkey W12-SE is effective on various sealed surfaces including hard floors, tiles, stone, laminate, and low-pile carpets.
7. Maintenance
Regular maintenance ensures optimal performance and extends the lifespan of your Redkey W12-SE.
- Empty Dirty Water Tank: After each use, remove the dirty water tank and empty its contents. Rinse the tank thoroughly with clean water.
- Refill Clean Water Tank: Ensure the clean water tank is filled with fresh water before each cleaning session.
- One-Button Self-Cleaning: Place the machine back on its self-cleaning/storage base. Press the dedicated self-cleaning button on the handle. The machine will automatically wash the roller brush and internal pipes, followed by air drying to prevent mold and odors. This process eliminates the need for manual disassembly and washing of the brush.
- Clean Roller Brush (if necessary): While the self-cleaning function is highly effective, occasionally inspect the roller brush for any stubborn debris or hair that may not have been removed. If needed, carefully remove the brush and clean it manually. The design helps prevent hair tangling.
- Clean HEPA Filter: The HEPA filter should be cleaned regularly (e.g., once a month, depending on usage). Remove the filter, tap it gently to dislodge dust, and rinse it under running water if heavily soiled. Ensure it is completely dry before reinserting.
- Storage: Store the Redkey W12-SE on its self-cleaning/storage base in a cool, dry place.
8. Troubleshooting
If you encounter issues with your Redkey W12-SE, refer to the following common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Machine does not turn on | Battery is low or depleted Power adapter not connected | Charge the machine fully Ensure power adapter is securely connected to the base and outlet |
| Poor suction or cleaning performance | Dirty water tank is full Clean water tank is empty Roller brush is tangled or dirty Filter is clogged | Empty and clean the dirty water tank Refill the clean water tank Run a self-cleaning cycle or manually clean the roller brush Clean or replace the HEPA filter |
| Water leakage | Water tanks not properly installed Tank seals are damaged | Ensure both clean and dirty water tanks are securely in place Contact customer support for replacement parts |
| Self-cleaning not working | Machine not properly seated on base Clean water tank is empty | Ensure the machine is correctly placed on the self-cleaning base Fill the clean water tank |
9. Specifications
| Feature | Detail |
|---|---|
| Brand Name | Redkey |
| Model | W12 SE |
| Function | Mopping & Sweeping & Suction Type (Wet & Dry) |
| Rated Power | 150W |
| Voltage | 220V |
| Main Motor Type | Brush Motor |
| Battery Type | Li-ion |
| Battery Capacity | 2600mAh |
| Battery Life | 45 minutes |
| Suction Power | 55000 Pa (Maximum) |
| Noise Level | ≤72dB |
| Clean Water Tank Capacity | 600ml |
| Dirty Water Tank Capacity | 550ml |
| Dust Storage Type | Dust Box |
| Filter Type | HEPA |
| Installation | Handspike/Hand Held |
| Product Weight | 3.8KG |
| Product Size | 33.5*28.5*69cm |
| LCD Display | Yes |
| Technical Features | Anti-tangle capability, self-cleaning, electrolytic water sterilization, leak-proof technology |
| Certification | ROHS, CE |
10. User Tips
- The Redkey W12-SE comes with an integrated vacuuming and mopping brush, meaning it performs both functions simultaneously without needing to switch attachments.
- For optimal performance, ensure the clean water tank is always filled and the dirty water tank is emptied after each use.
- Regularly utilize the one-button self-cleaning function to maintain the roller brush and internal pipes, preventing odors and ensuring efficient cleaning.
11. Warranty and Support
The Redkey W12-SE Automatic Cleaning Machine comes with a 2-year warranty, ensuring peace of mind for your efficient and clean life. For warranty claims, technical support, or service inquiries, please contact your retailer or the official Redkey customer service.
