Zefiora M12 Mountain Electric Bike User Manual

Introduction

Congratulations on your purchase! This user manual will help you assemble and operate your new electric bike. Be sure to read all the information in this manual before riding.

NOTE TO ALL RIDERS UNDER 18 YEARS OF AGE: It's very important that you get parental permission before riding your electric bike.

Product Safety Notice

• Always wear a helmet when riding your electric bike.
• Keep the two keys properly. If the unique keys are lost, you will not be able to turn on the bike or replace the battery. If necessary, you should get more spare keys (We don't have a backup key).
• Make sure your electric bike has a full battery before taking it out to ride.
• Always be aware of local road laws, and follow them.
• Do not ride the bike under the influence of drugs or alcohol.
• Always respect pedestrians.
• Do not ride under wet conditions. The electric bike may slide from under your feet causing injury. Wet conditions may damage the electronics and void the warranty.

Warning Message

1. Avoid water - The electric bike is not waterproof. The electronics may be damaged due to water and water damage is not covered by our warranty. Riding in wet conditions is also very dangerous and may result in injury.
2. Avoid prolonged exposure to sun or rain and avoid storage in places with high temperatures or corrosive gas.
3. Abuse - We do not cover physical damage due to negligent care and extreme riding.
4. Whenever you ride the Electric Bike, you risk severe injury or even death from loss of control, collisions, and falls. Use caution and ride at your own risk.
5. Do not modify the product from manufacturer's original design.
6. Do not exceed the posted speed limit and obey all traffic laws.
7. Avoid touching the charging port directly and do not let it make contact with a metal object.
8. Keep hands and all body parts away from moving parts while operating the electric bike.
9. Before riding be sure to check the electric bike over and make sure the electric bike is operating correctly before each use.
10. Before riding - be sure to check that the braking system is functioning properly; also be sure to check that all safety labels are in place and you understand the safety warnings.
11. Before riding - be sure that any and all axle guards, chain guards, or other covers or guards supplied by the manufacturer are in place and in serviceable condition.
12. Before riding - be sure to check that the tires are in good condition, inflated properly, and have sufficient tread remaining.
13. The electric bike should never be used by children under the age of 18.
14. Make note that additional insurance may be required to cover situations you encounter while riding an electric bike. It is recommended that you contact an insurance company or broker for advice and consultation.
15. To conserve electricity, use assist mode, and avoid zero starting, frequent braking, driving against the wind, carrying heavy loads including other people and riding with insufficient air pressure.

Disclaimer: Please mind potential fire risk and strictly follow the instruction manual for charging and storage. While using the product, please wear protective equipment and fully comply with the applicable law and regulations.

Package Contents

Carefully check package contents. If anything is missing or damaged, please contact Electric Bike customer service for support: ebikesservice@outlook.com

Unpack the bike. Open the bike box and remove the small box inside. With the help of another person capable of safely lifting a heavy object, remove the bike from the bike box. Carefully remove the packaging material protecting the bike frame and components. Please recycle packaging materials especially cardboard and foam whenever possible. Open the small box and carefully set out all contents.

Image: Zefiora M12 Electric Bike, showing the overall product.

Items Included:

• User Manual x1
• Seat x1
• Pedals x2
• Front Wheel x1
• 2 x Wrenches
• 3 x Allen Key Wrenches
• Kickstand x1
• Keys x2
• Charger x1
• Fender x2
• Electric Bike x1

Assembly Instructions

If you are still unable to install after reading the installation instructions, you can contact the customer service of the platform you purchased from. We will guide you through the installation and send you a video.

Video: Overview of the Zefiora M12 Electric Bicycle Model.

Step 1 - Front Fork Assembly

1. Remove the front wheel and install it on the front fork.
2. Then install the front wheel anti-spin hook and nut, and tighten them.

Step 2 - Fender & Headlight Installation

1. Take out the fender, remove the nut, washer, and bolt at the top of the front fork.
2. Fix the headlight and fender to the fixed position on the front fork with screws.
3. Use a cross screwdriver to loosen the screw at the rear mudguard clip position, then separate the clip by hand and hook it under the saddle tube clamp.
4. Adjust to the proper position and tighten the screws with a cross screwdriver to secure the mudguard.

Step 3 - Stem Assembly

1. Loosen the screws to remove the front fork sleeve.
2. Take out the stem and insert it into the front frame.
3. Tighten the screws to fix the stem in place.
4. After making sure the stem is aligned with the direction of the tire, tighten the clamping screws below the stem to fix the direction.

Step 4 - Kickstand Installation

1. First, you need a screwdriver to fix the screws on the kickstand.
2. Secure the kickstand to the designated position of the bike.
3. Fasten the screws on the right.
4. Finally fix the screws on the left side, making sure they are locked to prevent them from falling off during riding.

Step 5 - Pedals Installation

1. Locate the right-side / left-side pedal, which is marked "R," "L," should have an "R"/"L," sticker attached.
2. Thread the right pedal onto the right crank gently by hand, turning clockwise. Then tighten pedal by allen wrench.
3. Thread the left pedal onto the left crank gently by hand, turning counter-clockwise. Then tighten pedal by allen wrench.
4. Check the chain alignment. Rotate the right pedal and crank toward the back of the bike as though pedaling backward. Watch the chain and ensure the chain runs through the drivetrain (the rear cog, chain tensioner, and around the front chain ring) smoothly.

Note: If the pedal/chain doesn't run smoothly or something seems misaligned, please contact Electric Bike Support at support@ride-ebike.com.

Step 6 - Seat Installation

1. Loosen the quick-release screws on the saddle clamp to install the seat post.
2. Move the seat up and down by sliding the seat post in or out of the seat tube.
3. Tighten the screws to fix the seat post in place.
4. After making sure the stem is aligned with the direction of the tire, tighten the clamping screws below the stem to fix the direction.

Positioning the seat at the right height is important for better pedaling, safety, and overall riding comfort. The rider's leg length is used to determine the seat's position. When you pedal, your hips should remain level and your legs should be almost fully extended at the bottom of the pedal stroke, but not over-extended.

To determine the right seat height, sit on the eBike with one pedal at its lowest point and place the ball of your foot on the pedal. Your leg should be almost fully extended (not locked out) with a slight bend at the knee.

NOTICE: Ensure the seat post and seat are properly adjusted before riding. DO NOT raise the seat post beyond the lowest insertion marking etched into the seat post tube. If the seat post is extended past these markings, the seat post or frame may break, potentially harming the rider and damaging the bike irreparably. Ensure the lowest insertion markings on the seat post are INSIDE the seat-tube of the frame.

Before using the bike, always check that the latches, levers, and quick releases are properly secured and undamaged. Ensure that they are correctly secured before every ride and after every time the bike is left unsupervised, even momentarily. Otherwise, the handlebar stem and/or seat post may come loose and result in loss of bike control, damage to the rider and/or bike, additional property damage, serious injury, and/or death.

Brake Adjustment

The abnormal noise is caused by thicker brake pads to extend brake life, which can cause friction against the brake disc. This is normal and will return to normal after a few days of wear. How to adjust disc brakes to eliminate friction noise: If your bicycle disc brakes are rubbing against the disc (i.e., the brake disc is making a "sizzling" sound), please adjust them according to the following steps: The image below shows the adjustment for the front and rear brakes. If the noise persists after adjustment, it is recommended to have it adjusted at a vehicle repair shop, or contact our customer service.

1. **Prepare tools and locate**: Locate the disc brake caliper (the metal part that holds the brake disc). You will see two vertical screws on the caliper (usually an M6 Allen wrench is used). Prepare the appropriate tools.
2. **Loosen the screws**: Use the M6 Allen wrench to slightly loosen these two screws. Note: Only loosen them by one to one and a half turns, allowing the caliper to move slightly left and right. Do not completely remove the screws!
3. **Alignment Position**: Gently straighten the wheel with your hand, ensuring it is centered on the frame. Now, use your hand to slightly adjust the position of the brake caliper, moving it left and right. Your goal is to align the brake disc exactly in the center of the two brake pads, with even clearance on both sides. While adjusting, gently rotate the wheel with your other hand, judging by the sound. The optimal position is when it rotates smoothly without any friction noise.
4. **Keeping the clamp in the optimal position**, alternately and gradually tighten the two loosened screws. Do not tighten one screw completely at once, as this can easily cause the position to shift again.

After the screws are fully tightened, quickly rotate the wheel one last time to confirm that there are no abnormal noises. If there is still slight friction, repeat steps 2-3.

CAUTION: For your safety, please spin the wheel and test the brakes before riding.

Operation

Battery Removal and Installation

1. Insert the key into the lock, turn it counterclockwise to the left; the battery will pop out.
2. Then remove the battery and lift it upwards.

When Removing the Battery: Be careful not to drop or damage the battery once it is loose from the bike. Avoid damaging the exposed connector terminals and keep them clear of debris.

When Installing the Battery: Ensure the battery is turned off before sliding it into the frame mount receptacle. Do not force the battery onto the receptacle. Slowly align and push the battery down into place. Before each use, ensure the battery has been properly secured by carefully pulling upwards on it with both hands to test the attachment.

Image: Steps to unlock, eject, and remove the 48V 20AH large removable battery.

Charging Your E-Bike

Before using the electric bike, you must fully charge the battery.

1. Ensure the battery is off, by rotating the key to align with the off icon.
2. Remove the rubber cover on the charging port on the opposite side of the battery from the key switch.
3. Plug the charger into the battery's charging port. With the battery on or off the bike, place the charger in a flat, secure place, and connect the DC output plug from the charger to the charging port on the side of the battery.
4. Plug the charger into a power outlet, charging should initiate and will be indicated by the LED charge status lights on the charger turning red. Once fully charged, the charging indicator light turning green. Unplug the charger from the wall outlet first and then remove the charger output plug from the battery charging port.

Image: Diagram showing the charging port location on the electric bike.

Display and Speed Adjustment

The M12 Electric Bike features an intuitive display for monitoring and adjusting your ride settings.

Image: Intuitive controls for effortless riding, showing front brake grip, rear brake grip, setting button, LCD display button, 7-speed gears, speaker button, light button, digital instrument, thumb turning handle, front disc brake, rear disc brake.

Instrument Operating Instructions:

1. **Power on/off**: Press and hold the "Power on" button for 2 seconds to power on or off.
2. **Gear shifting**: Double-click the "Function Key" to cycle through gears 1-3.
3. **Unit Switch**: Triple-click the function key to switch between kilometers/miles and public miles.
4. **Zero/Non-Zero Startup**: Five presses of the "Function Key" button to switch between zero and non-zero startup.
5. **Parameter Setting**: Simultaneously press the "Function Key" and "Power Key" for 5 seconds to enter parameter setting mode.

Parameter Settings:

• **[P01] Wheel Diameter**: After clicking the "Power button" to switch to P2, click the "Function button" to enter the 5-32 wheel diameter selection. Click the "Power button" again to confirm the default 14.
• **[P02] Gear Options**: After clicking the "Power Button" to switch to P3, click the "Function Key" to enter gear 03/05. Then click the "Power Button" again to confirm the default 03.
• **[P03] Mileage Conversion**: After clicking the "Power Button" to switch to P4, click the "Function Key" to enter 00/01. Select and click the "Power Button" again to confirm the default 00.
• **[P04] Speed Limit**: After clicking the "Power button" to switch to P5, click the "Function key" to select 25-90, then click the "Power button" again to confirm the default 25.
• Automatic shutdown after 5 minutes of inactivity.

The top button on the handlebar controls the headlight switch, and the bottom one controls the horn switch.

Maintenance

Daily Care and Maintenance

Cleaning and Storage:

• If you see stains on the bike body, wipe them off with a damp cloth. If the stains won't scrub off, put on some toothpaste, and brush them with a toothbrush, then wipe them off with a damp cloth.
• **Notes**: Do not clean the bike with alcohol, gasoline, kerosene or other corrosive and volatile chemical solvents to prevent dire damage. Do not wash the bike with a high-pressure water spray. During cleaning, make sure that the bike is turned off, the charging cable is unplugged, and the rubber flap is closed as water leakage may result in electric shock or other major problems.
• When the bike is not in use, keep it indoors where it is dry and cool. Do not put it outdoors for a long time. Excessive sunlight, overheating and over cooling accelerate the battery pack's life span.

Battery Maintenance:

• Use original battery packs; use of other models or brands may bring about safety issues.
• Do not touch the contacts. Do not dismantle or puncture the casing. Keep the contacts away from metal objects to prevent short circuit which may result in battery damage or even injuries and deaths.
• Use original power adapter to avoid potential damage or fire.
• Mishandling of used batteries may do tremendous harm to the environment. To protect natural environment, please follow local regulations to properly dispose used batteries.
• After every use, fully charge the battery to prolong its life span.

Storage and Disposal:

• Please try to store the bike in a cool and dry place between 50°F - 77°F (10°C - 25°C). In extremely humid environments, the interior of the bike may suffer condensation or even water accumulation, which may damage the battery rapidly. Devices are not intended for use at elevations greater than 2000m above sea level. Prolonged exposure to UV rays, rain and the elements may damage the enclosure materials, store indoors when not in use.
• In daily use, try to avoid recharging the bike after completely exhausting the battery. If the battery is low, charge it as soon as possible.
• Please charge the bike every other month to preserve the battery.

Recommended Service Intervals

Regular inspection and maintenance are key to ensure bikes function as intended, and to reduce wear and tear on their systems. Recommended service intervals are meant to be used as guidelines. Real world wear and tear, and the need for service, will vary with conditions of use. We generally recommend inspections, service, and necessary replacements be performed at the time or mileage interval that comes first in the following table.

Safety Check (Pre-Ride)

Notice: Before every ride, and after every 35-50 miles (56km-80km), we advise following the pre-ride safety checklist.

Your cables, spokes, and chain will stretch after an initial break-in period of 50-100 mi (80-160 km), and bolted connections can loosen. Always have a certified, reputable bike mechanic perform a tune-up on your bike after your initial break-in period of 50-100 mi (80-160 km) (depending on riding conditions such as total weight, riding characteristics, and terrain). Regular inspections and tune-ups are particularly important for ensuring that your bike remains safe and fun to ride.

Tire Inflation and Replacement

The M10 and M12 models are equipped with 26 x 2.125 inch tires. The tires are designed for durability and safety for regular cycling activities and need to be checked before each use for proper inflation and condition. Proper inflation, care, and timely replacement will help ensure that your bike's operational characteristics will be maintained, and unsafe conditions avoided.

Recommends 40-65 PSI for the stock tires on the bike. Always stay within the manufacturer's recommended air pressure range as listed on the tire sidewall.

It is critically important that proper air pressure is always maintained in pneumatic tires. Do not underinflate or overinflate your tires. Low pressure may result in loss of control, and overinflated tires may burst. Failure to always maintain the air pressure rating indicated on pneumatic tires may result in tire and/or wheel failure.

Inflate your tires from a regulated air source with an available pressure gauge. Inflating your tires from an unregulated air source could overinflate them, resulting in a burst tire.

Even tires equipped with built-in, flat-preventative tire liners, like those that come with bikes, can and do get flats from punctures, pinches, impact, and other causes. When tire wear becomes evident or a flat tire is discovered, tires and/or tubes must be replaced before operating the bike or injury to operators and/or damage to your bike could occur.

When changing a tire or tube, ensure that all air pressure has been removed from the inner tube prior to removing the tire from the rim. Failure to remove all air pressure from the inner tube could result in serious injury.

Using aftermarket tires or inner tubes, not provided by ride-ebike may void your warranty, create an unsafe riding condition, or damage to your bike. If required by law, ensure replacement aftermarket tires have sufficient reflective sidewall striping.

For more information on tire or tube replacement procedures, or questions about tire inflation, Contact Support.

Troubleshooting

You can contact the customer service of the platform you purchased from for further assistance.

Specifications

Note: This user manual is a general version; specific parameters may vary depending on the product you purchase. Values from images are prioritized where discrepancies exist.

Image: UL 2849 Electrical Systems for eBikes certification reports.

User Tips

Based on common user experiences and questions, here are some helpful tips:

• **Brake Noise**: If you experience a "sizzling" sound from the disc brakes, it's often due to thicker brake pads extending brake life. This is normal and should subside after a few days of wear. If it persists, adjust the caliper as described in the maintenance section or contact support.
• **Battery Care**: To maximize battery life, always fully charge the battery after every use. If the bike is stored for extended periods, charge it every other month.
• **Assembly Assistance**: If you encounter difficulties during assembly, remember that the customer service can provide a comprehensive assembly video. Don't hesitate to reach out with your order ID.
• **Key Management**: Keep your two unique keys in a safe place. Losing both keys will prevent you from turning on the bike or replacing the battery.

Warranty and Support

For any questions, missing accessories, broken parts, or issues during the warranty period, please feel free to contact us. We will reply and solve the problem for you within 24 hours.

Email: ebikesservice@outlook.com

When contacting support, please describe the problem in detail and provide photos/videos with your order ID for quicker assistance.

A limited warranty is provided with this product. Please refer to the full terms and conditions of the limited warranty for details.

Frequently Asked Questions (FAQs)

Q1: What if the e-bike arrived missing an accessory or a broken part?

A1: Please take a photo and send it to the Electric Bike Support Team by sending an email to ebikesservice@outlook.com. The team will reply to you soon and send the correct accessory or part replacement.

Q2: Will my bike arrive assembled?

A2: Your bike will arrive mostly assembled. We will also provide the tools and a comprehensive assembly video for the remaining part.

Q3: What can I do if something goes wrong with my e-bike during the warranty?

A3: We believe that communication is the best way to solve the problem. Please contact us in time. To help you solve the problem as quickly as possible, please describe the problem in detail and provide photos/videos with your order ID. You can reach us at ebikesservice@outlook.com.